Case Studies In Service Innovation

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Case Studies in Service Innovation

Author : Linda A. Macaulay
Publisher : Springer
ISBN 13 : 9781489996862
Total Pages : 0 pages
Book Rating : 4.9/5 (968 download)

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Book Synopsis Case Studies in Service Innovation by : Linda A. Macaulay

Download or read book Case Studies in Service Innovation written by Linda A. Macaulay and published by Springer. This book was released on 2014-05-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Case Studies in Service Innovation

Author : Linda A. Macaulay
Publisher : Springer Science & Business Media
ISBN 13 : 1461419727
Total Pages : 220 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Case Studies in Service Innovation by : Linda A. Macaulay

Download or read book Case Studies in Service Innovation written by Linda A. Macaulay and published by Springer Science & Business Media. This book was released on 2012-05-02 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Design for Social Innovation

Author : Mariana Amatullo
Publisher : Routledge
ISBN 13 : 1000464512
Total Pages : 487 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Design for Social Innovation by : Mariana Amatullo

Download or read book Design for Social Innovation written by Mariana Amatullo and published by Routledge. This book was released on 2021-11-29 with total page 487 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United Nations, Australia Post, and governments in the UK, Finland, Taiwan, France, Brazil, and Israel are just a few of the organizations and groups utilizing design to drive social change. Grounded by a global survey in sectors as diverse as public health, urban planning, economic development, education, humanitarian response, cultural heritage, and civil rights, Design for Social Innovation captures these stories and more through 45 richly illustrated case studies from six continents. From advocating to understanding and everything in between, these cases demonstrate how designers shape new products, services, and systems while transforming organizations and supporting individual growth. How is this work similar or different around the world? How are designers building sustainable business practices with this work? Why are organizations investing in design capabilities? What evidence do we have of impact by design? Leading practitioners and educators, brought together in seven dynamic roundtable discussions, provide context to the case studies. Design for Social Innovation is a must-have for professionals, organizations, and educators in design, philanthropy, social innovation, and entrepreneurship. This book marks the first attempt to define the contours of a global overview that showcases the cultural, economic, and organizational levers propelling design for social innovation forward today.

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Author : Lance Bettencourt
Publisher : McGraw Hill Professional
ISBN 13 : 0071717862
Total Pages : 304 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Service Innovation: How to Go from Customer Needs to Breakthrough Services by : Lance Bettencourt

Download or read book Service Innovation: How to Go from Customer Needs to Breakthrough Services written by Lance Bettencourt and published by McGraw Hill Professional. This book was released on 2010-06-25 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Management, Microsoft Corporation "Lance Bettencourt deftly blends his academic and consulting experience to provide an example-rich, readable, practical, and innovative discussion of service innovation." -- Leonard Berry, coauthor of Management Lessons from Mayo Clinic "Provides the robust framework to design services that unlock growth opportunities for every business." -- Lance Reschke, vice president, Ceridian Corporation "The tools and guidance in this book will inspire companies, small and large, to create effective and innovative services that are desperately needed." -- Mary Jo Bitner, Ph.D., W. P. Carey School of Business, Arizona State University, and coauthor of Services Marketing: Integrating Customer Focus Across the Firm "Cracks the code from the fuzzy front end through the complete life cycle of Service Innovation." -- Angelo Rago, division vice president, Global Customer Services, Abbott Medical Optics "Filled with rich examples of how firms can innovate service through helping customers get jobs done." -- Stephen W. Brown, Ph.D., W. P. Carey School of Business, Arizona State University "Any leader intent on providing distinctive value to customers must read Service Innovation." -- Michael Reynolds, staff vice president, Commercial Marketing, WellPoint, Inc. If there’s one truism about the service sector, it's that businesses don't succeed by inventing a better mousetrap; they succeed by finding the best, most cost-effective way to get rid of their customers' mice. In industries ranging from heavy machinery to health care to financial services to consumer goods, service innovation is helping businesses find new revenue streams--and enhance existing ones--by satisfying their customer's need to get things done. Few understand this better than Lance Bettencourt, a strategy adviser at Strategyn and a leading educator in management innovation consulting. And in Service Innovation, Bettencourt gives a master's class on the art and science of creating breakthrough service products. True service innovation demands that you shift the focus away from the solution and back to the customer. To achieve this shift in your business--one that takes you from making educated guesses to building a clear model to guide service innovation--Bettencourt instructs on the finer points of how to rethink your approach to the customer's needs: how the customer defines value in a product or service. Bettencourt mines nearly 20 years' experience in teaching and advising clients with service- and product-dominant businesses to demonstrate proven ways you can build, streamline, and focus your company's service product innovation processes. Among the numerous key ideas and practices are: Insight on understanding the different types of clients you serve—and how your products deliver value to them Ways to design specific frameworks for discovering service innovation opportunities for new, improved, and supplementary service products Practical guidance on staying focused on the "fuzzy front end" of service innovation The fundamental elements of a winning service strategy Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. And in Service Innovation, Lance Bettencourt fills a vital need by delivering the essential guide that can put your business on the latest frontier of value creation.

Business Innovation

Author : Vijay Pandiarajan
Publisher : Routledge
ISBN 13 : 1000538249
Total Pages : 356 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Business Innovation by : Vijay Pandiarajan

Download or read book Business Innovation written by Vijay Pandiarajan and published by Routledge. This book was released on 2022-01-25 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an understanding of innovation models and why they are important in the business context, and considers sources of innovation and how to apply business frameworks using real-world examples of innovation-led businesses. After providing a solid background to the key concepts related to innovation models, the book looks at why innovation takes place and where the sources of innovation lie, from corporate research to crowd-sourced and government-funded initiatives. Innovation models across manufacturing, services and government are explored, as well as measuring innovation, and the impact of design thinking and lean enterprise principles on innovation and sustainability-driven imperatives. Offering a truly comprehensive and global approach, Business Innovation should be core or recommended reading for advanced undergraduate, postgraduate, MBA and Executive Education students studying Innovation Management, Strategic Management and Entrepreneurship.

Research Methods in Service Innovation

Author : Flemming Sørensen
Publisher : Edward Elgar Publishing
ISBN 13 : 1785364863
Total Pages : 256 pages
Book Rating : 4.7/5 (853 download)

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Book Synopsis Research Methods in Service Innovation by : Flemming Sørensen

Download or read book Research Methods in Service Innovation written by Flemming Sørensen and published by Edward Elgar Publishing. This book was released on 2017-02-24 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation.

Ten Types of Innovation

Author : Larry Keeley
Publisher : John Wiley & Sons
ISBN 13 : 1118571398
Total Pages : 288 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Ten Types of Innovation by : Larry Keeley

Download or read book Ten Types of Innovation written by Larry Keeley and published by John Wiley & Sons. This book was released on 2013-07-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation principles to bring about meaningful and sustainablegrowth in your organization Using a list of more than 2,000 successful innovations,including Cirque du Soleil, early IBM mainframes, the Ford Model-T,and many more, the authors applied a proprietary algorithm anddetermined ten meaningful groupings—the Ten Types ofInnovation—that provided insight into innovation. The TenTypes of Innovation explores these insights to diagnosepatterns of innovation within industries, to identify innovationopportunities, and to evaluate how firms are performing againstcompetitors. The framework has proven to be one of the mostenduring and useful ways to start thinking abouttransformation. Details how you can use these innovation principles to bringabout meaningful—and sustainable—growth within yourorganization Author Larry Keeley is a world renowned speaker, innovationconsultant, and president and co-founder of Doblin, the innovationpractice of Monitor Group; BusinessWeek named Keeley one of sevenInnovation Gurus who are changing the field The Ten Types of Innovation concept has influenced thousands ofexecutives and companies around the world since its discovery in1998. The Ten Types of Innovation is the first bookexplaining how to implement it.

Managing Open Service Innovation

Author : Anne-laure Mention
Publisher : World Scientific
ISBN 13 : 9811234507
Total Pages : 250 pages
Book Rating : 4.8/5 (112 download)

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Book Synopsis Managing Open Service Innovation by : Anne-laure Mention

Download or read book Managing Open Service Innovation written by Anne-laure Mention and published by World Scientific. This book was released on 2021-04-22 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: For the last fifteen years, open innovation has been one of the hottest topics in innovation management research. Digitalisation of the open innovation process has also emerged as a concept of high organisational value. The potential benefits of this concept and how firms organise, or should organise, in order to realize these benefits have been addressed in numerous empirical studies published in scientific journals as well as books. Responding to the need for further conceptual and empirical research on open innovation in services, this book reveals if and how service providers in different service sub-sectors have implemented the concept of open innovation. Based on rich empirical data, the book discusses the benefits and drawbacks, the processes, the characteristics and the management practices of open innovation in private as well as public service organizations.Through a series of empirical case studies focusing on the open innovation practices of different public and private service organizations, this book contributes to deepening our understanding of how the concept of open innovation has been implemented in services, and what challenges, achievements and benefits that are associated with the implementation of open innovation concepts in this sector. These insights it provides can assist managers of both private and public service providers to confidently implement open innovation in an efficient manner in their organizations.

Social Innovation

Author : Sarah Lai-Yin Cheah
Publisher : Routledge
ISBN 13 : 100030079X
Total Pages : 124 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Social Innovation by : Sarah Lai-Yin Cheah

Download or read book Social Innovation written by Sarah Lai-Yin Cheah and published by Routledge. This book was released on 2019-06-04 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the world of creating new ventures with the single goal of achieving financial profitability, it is well known that nine of ten startups are likely to fail. For new social ventures that have the twin goals of financial profitability and social inclusiveness, the chances of failures are even higher. This book provides insight into the common struggles of social activists and the strategic responses necessary to not only overcome their organizational issues but also address the world’s pressing social challenges. The book not only traces the journey of the social activists in growing their social ventures to flesh out real-life issues but also introduces the latest management thinking on social innovation in daily business decision. This book makes a useful contribution in furthering the concepts of social innovation and entrepreneurship and inspiring more change agents to create and implement effective, scalable and sustainable solutions to address social issues and meet the needs of the disadvantaged groups in the society.

Innovation Systems in the Service Economy

Author : J Stanley Metcalfe
Publisher : Springer Science & Business Media
ISBN 13 : 1461544254
Total Pages : 340 pages
Book Rating : 4.4/5 (615 download)

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Book Synopsis Innovation Systems in the Service Economy by : J Stanley Metcalfe

Download or read book Innovation Systems in the Service Economy written by J Stanley Metcalfe and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A frequent complaint in literature is that services have been previously largely overlooked by innovation researchers and technology policy makers. Given the unarguable growth in the importance of the service sectors, increasing numbers of researchers and policy makers have taken a fresh look at service activities. Innovation Systems in the Service Economy: Measurement and Case Study Analysis presents contributions which increase the understanding of the role of services in the development of the division of labor in modern economics. This volume is devoted to the elaboration and understanding of the following two themes. First, service firms can be innovative in their own right, even though the process of innovation and the kinds of innovation may be different from those traditionally associated with manufacturing and other primary activities. Second, service firms and associated activities play an important role in the evolving division of creative labor which is constituted by modern innovative systems.

Collaborative Dynamic Capabilities for Service Innovation

Author : Mitsuru Kodama
Publisher : Springer
ISBN 13 : 3319772406
Total Pages : 361 pages
Book Rating : 4.3/5 (197 download)

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Book Synopsis Collaborative Dynamic Capabilities for Service Innovation by : Mitsuru Kodama

Download or read book Collaborative Dynamic Capabilities for Service Innovation written by Mitsuru Kodama and published by Springer. This book was released on 2018-07-02 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring the theoretical concept of collaborative dynamic capabilities, this book illustrates how service innovation can be achieved in an era of technological convergence. Focusing on e-healthcare systems within hospitals and private businesses, the author provides detailed case studies and answers topical questions about generating service innovation across different industries. Making a new and thought-provoking contribution to research on innovation and technology management, this useful book engages with theory and provides applicable solutions for practitioners to implement in the future.

Innovation Project Management

Author : Harold Kerzner
Publisher : John Wiley & Sons
ISBN 13 : 1119587468
Total Pages : 576 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Innovation Project Management by : Harold Kerzner

Download or read book Innovation Project Management written by Harold Kerzner and published by John Wiley & Sons. This book was released on 2019-07-02 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Actionable tools, processes and metrics for successfully managing innovation projects Conventional project management methods are oftentimes insufficient for managing innovation projects. Innovation is lost under the pre-determined scope and forecasted environments of traditional project management. There is tremendous pressure on organizations to innovate, and the project managers responsible for managing these innovation projects do not have the training or tools to do their jobs effectively. Innovation Project Management provides the tools, insights, and metrics needed to successfully manage innovation projects—helping readers identify problems in their organization, conceive elegant solutions, and, when necessary, promote changes to their organizational culture. There are several kinds of innovation—ranging from incremental changes to existing products to wholly original processes that emerge from market-disrupting new technology—that possess different characteristics and often require different tools. Best-selling author and project management expert Harold Kerzner integrates innovation, project management, and strategic planning to offer students and practicing professionals the essential tools and processes to analyze innovation from all sides. Innovation Project Management deconstructs traditional project management methods and explains why and how innovation projects should be managed differently. This invaluable resource: Provides practical advice and actionable tools for effectively managing innovation projects Offers value-based project management metrics and guidance on how to establish a metrics management program Shares exclusive insights from project managers at world-class organizations such as Airbus, Boeing, Hitachi, IBM, and Siemens on how they manage innovation projects Explores a variety of types of innovation including co-creation, value-driven, agile, open versus closed, and more Instructors have access to PowerPoint lecture slides by chapter through the book’s companion website Innovation Project Management: Methods, Case Studies, and Tools for Managing Innovation Projects is an essential text for professional project managers, corporate managers, innovation team members, as well as students in project management, innovation and entrepreneurship programs.

Lean Impact

Author : Ann Mei Chang
Publisher : John Wiley & Sons
ISBN 13 : 1119506603
Total Pages : 313 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Lean Impact by : Ann Mei Chang

Download or read book Lean Impact written by Ann Mei Chang and published by John Wiley & Sons. This book was released on 2018-10-30 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite enormous investments of time and money, are we making a dent on the social and environmental challenges of our time? What if we could exponentially increase our impact? Around the world, a new generation is looking beyond greater profits, for meaningful purpose. But, unlike business, few social interventions have achieved significant impact at scale. Inspired by the modern innovation practices, popularized by bestseller The Lean Startup, that have fueled technology breakthroughs touching every aspect of our lives, Lean Impact turns our attention to a new goal - radically greater social good. Social change is far more complicated than building a new app. It requires more listening, more care, and more stakeholders. To make a lasting difference, solutions must be embraced by beneficiaries, address root causes, and include an engine that can accelerate growth to reach the scale of the need. Lean Impact offers bold ideas to reach audacious goals through customer insight, rapid experimentation and iteration, and a relentless pursuit of impact. Ann Mei Chang brings a unique perspective from across sectors, from her years as a tech executive in Silicon Valley to her most recent experience as the Chief Innovation Officer at USAID. She vividly illustrates the book with real stories from interviews with over 200 organizations across the US and around the world. Whether you are a nonprofit, social enterprise, triple bottom line company, foundation, government agency, philanthropist, impact investor, or simply donate your time and money, Lean Impact is an essential guide to maximizing social impact and scale.

Service Innovation

Author : Anders Gustafsson
Publisher : Business Expert Press
ISBN 13 : 1631574965
Total Pages : 174 pages
Book Rating : 4.6/5 (315 download)

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Book Synopsis Service Innovation by : Anders Gustafsson

Download or read book Service Innovation written by Anders Gustafsson and published by Business Expert Press. This book was released on 2016-04-15 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.

Service Innovation

Author : Joe Tidd
Publisher : World Scientific
ISBN 13 : 1783260947
Total Pages : 452 pages
Book Rating : 4.7/5 (832 download)

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Book Synopsis Service Innovation by : Joe Tidd

Download or read book Service Innovation written by Joe Tidd and published by World Scientific. This book was released on 2003-09-24 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book. This unique collection brings together the latest academic research and management practice on innovation in services, and identifies a range of successful organizational responses to current technological opportunities and market imperatives. The contributors include leading researchers, consultants and practitioners in the field, who provide rigorous yet practical insights into managing and organizing innovation in services. Two themes help to integrate the contributions in this book: • That generic good practices exist in the management and organization of innovation in services, which the authors seek to identify, but that these must be adapted to different contexts, specifically the scale and complexity of the tasks, the degree of customization of the offerings, and the uncertainty of the environment. • That innovation in services is much more than the application of information technology (IT). In fact, the disappointing returns to IT investments in services have resulted in a widespread debate about the causes and potential solutions — the so-called “productivity paradox” in services. Instead here the authors adopt a broader notion of innovation, including technological, organizational and market change. The key is to match the configuration of organization and technology to the specific market environment. Contents: Conceptual and Analytical Frameworks for Service Innovation:Services and the Knowledge-Based Economy (I Miles)Service Innovation: Aiming to Win (T Clayton)Sector and National Studies of Innovation in Services:Innovation in Healthcare Delivery (D J Bower)Product Development in Financial Services: Picking the Right Leader for Success (E Chortatsiani)Applying Innovation Management Good Practice to Services:A Composite Framework of Product Development and Delivery Effectiveness in Services (F M Hull & J Tidd)Product Development in Service Enterprises: Case Studies of Good Practice (F M Hull)and other articles Readership: Graduate students and researchers in management programs; managers. Keywords:Innovation;Services;Product Development;Technology Management;Operations ManagementReviews:“… while this text is most valuable to the academician, it also should be of interest to those in service industries responsible for new product development … this book makes a worthwhile contribution to the academic literature as well as catering to the needs of business professionals.”Journal of Product Innovation Management

A Research Agenda for Service Innovation

Author : Faïz Gallouj
Publisher : Edward Elgar Publishing
ISBN 13 : 1786433451
Total Pages : 200 pages
Book Rating : 4.7/5 (864 download)

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Book Synopsis A Research Agenda for Service Innovation by : Faïz Gallouj

Download or read book A Research Agenda for Service Innovation written by Faïz Gallouj and published by Edward Elgar Publishing. This book was released on 2018-08-31 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.

Stakeholder Integration in Service Innovation

Author : Julia M. Jonas
Publisher : Springer
ISBN 13 : 3658194634
Total Pages : 206 pages
Book Rating : 4.6/5 (581 download)

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Book Synopsis Stakeholder Integration in Service Innovation by : Julia M. Jonas

Download or read book Stakeholder Integration in Service Innovation written by Julia M. Jonas and published by Springer. This book was released on 2017-09-06 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.