Case Scenarios In Hospitality Supervision

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Case Scenarios In Hospitality Supervision

Author : Peter Szende
Publisher : Cengage Learning
ISBN 13 : 9781428321403
Total Pages : 192 pages
Book Rating : 4.3/5 (214 download)

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Book Synopsis Case Scenarios In Hospitality Supervision by : Peter Szende

Download or read book Case Scenarios In Hospitality Supervision written by Peter Szende and published by Cengage Learning. This book was released on 2009-06-15 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality Management provides case-vignettes that present lifelike scenarios requiring managerial decisions, or actions. The vignettes are organized into eleven sections that reflect challenges hospitality managers are facing while developing people skills. This product can complement any hospitality management curriculum and will reinforce the concepts that students read in their textbooks, and are taught in class. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Supervision in the Hospitality Industry

Author : John R. Walker
Publisher : John Wiley and Sons
ISBN 13 : 0470077832
Total Pages : 513 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Supervision in the Hospitality Industry by : John R. Walker

Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by John Wiley and Sons. This book was released on 2009-01-09 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Order of authors reversed on previous eds.

Human Resource Management in Hospitality Cases

Author : Peter Szende
Publisher : Routledge
ISBN 13 : 1351233297
Total Pages : 354 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Human Resource Management in Hospitality Cases by : Peter Szende

Download or read book Human Resource Management in Hospitality Cases written by Peter Szende and published by Routledge. This book was released on 2020-05-20 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.

Supervision in the Hospitality Industry

Author : John R. Walker
Publisher : Wiley Global Education
ISBN 13 : 1119752302
Total Pages : 400 pages
Book Rating : 4.1/5 (197 download)

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Book Synopsis Supervision in the Hospitality Industry by : John R. Walker

Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by Wiley Global Education. This book was released on 2020-11-26 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.

Supervision in the Hospitality Industry

Author : Jack E. Miller
Publisher : Wiley
ISBN 13 : 9780471396895
Total Pages : 500 pages
Book Rating : 4.3/5 (968 download)

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Book Synopsis Supervision in the Hospitality Industry by : Jack E. Miller

Download or read book Supervision in the Hospitality Industry written by Jack E. Miller and published by Wiley. This book was released on 2002-09-10 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: * Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.

Case Studies in Hospitality Management

Author :
Publisher : Educational Institute of American Hotel & Motel Association
ISBN 13 : 9780866121590
Total Pages : 0 pages
Book Rating : 4.1/5 (215 download)

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Book Synopsis Case Studies in Hospitality Management by :

Download or read book Case Studies in Hospitality Management written by and published by Educational Institute of American Hotel & Motel Association. This book was released on 1997 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Cases in Hospitality Management

Author : Timothy R. Hinkin
Publisher : John Wiley & Sons
ISBN 13 : 047168693X
Total Pages : 171 pages
Book Rating : 4.4/5 (716 download)

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Book Synopsis Cases in Hospitality Management by : Timothy R. Hinkin

Download or read book Cases in Hospitality Management written by Timothy R. Hinkin and published by John Wiley & Sons. This book was released on 2005-11-04 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.

Hospitality Supervision and Leadership Level 3

Author : Patricia Paskins
Publisher : Hodder Education
ISBN 13 : 1471847535
Total Pages : 397 pages
Book Rating : 4.4/5 (718 download)

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Book Synopsis Hospitality Supervision and Leadership Level 3 by : Patricia Paskins

Download or read book Hospitality Supervision and Leadership Level 3 written by Patricia Paskins and published by Hodder Education. This book was released on 2015-07-31 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding

Human Resource Management in a Hospitality Environment

Author : Jerald Chesser
Publisher : CRC Press
ISBN 13 : 1771883014
Total Pages : 284 pages
Book Rating : 4.7/5 (718 download)

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Book Synopsis Human Resource Management in a Hospitality Environment by : Jerald Chesser

Download or read book Human Resource Management in a Hospitality Environment written by Jerald Chesser and published by CRC Press. This book was released on 2017-03-16 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment. The hospitality industry continues to grow every day, bringing new challenges and opportunities. This up-to-date textbook provides the information on effective human resource management that managers need to know to succeed in today’s competitive hospitality business environment.

Hospitality Employee Management and Supervision

Author : Kerry L. Sommerville
Publisher : John Wiley & Sons
ISBN 13 : 0471745227
Total Pages : 370 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Hospitality Employee Management and Supervision by : Kerry L. Sommerville

Download or read book Hospitality Employee Management and Supervision written by Kerry L. Sommerville and published by John Wiley & Sons. This book was released on 2007-02-26 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions

Researching Tourism, Leisure and Hospitality for Dissertations and Theses

Author : Peter Mason
Publisher : Goodfellow Publishers Ltd
ISBN 13 : 1915097029
Total Pages : 295 pages
Book Rating : 4.9/5 (15 download)

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Book Synopsis Researching Tourism, Leisure and Hospitality for Dissertations and Theses by : Peter Mason

Download or read book Researching Tourism, Leisure and Hospitality for Dissertations and Theses written by Peter Mason and published by Goodfellow Publishers Ltd. This book was released on 2022-03-20 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a step-by-step, user friendly guide to successfully researching and compiling your dissertation or thesis. Now in its second edition, this bestselling text has been fully revised and updated, and includes two new chapters looking at conducting mixed methods research, as well as analysing mixed methods research.

International Encyclopedia of Hospitality Management

Author : Abraham Pizam
Publisher : Routledge
ISBN 13 : 0750659963
Total Pages : 709 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis International Encyclopedia of Hospitality Management by : Abraham Pizam

Download or read book International Encyclopedia of Hospitality Management written by Abraham Pizam and published by Routledge. This book was released on 2005 with total page 709 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from A (À la carte) to Z (Zoning codes).

International Encyclopedia of Hospitality Management 2nd edition

Author : Abraham Pizam
Publisher : Routledge
ISBN 13 : 1136439021
Total Pages : 734 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis International Encyclopedia of Hospitality Management 2nd edition by : Abraham Pizam

Download or read book International Encyclopedia of Hospitality Management 2nd edition written by Abraham Pizam and published by Routledge. This book was released on 2012-06-25 with total page 734 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Encyclopedia of Hospitality Management is the definitive reference work for any individual studying or working in the hospitality industry. There are 185 Hospitality Management degrees in the UK alone. This new edition updates and significantly revises twenty five per cent of the entries and has an additional twenty new entries. New online material makes it the most up-to-date and accessible hospitality management encyclopedia on the market. It covers all of the relevant issues in the field of hospitality management from a sectoral level (lodging, restaurants/food service, time-share, clubs and events) as well as a functional one (accounting and finance, marketing, strategic management, human resources, information technology and facilities management). Its unique, user-friendly structure enables readers to find exactly the information they require at a glance – whether they require broad detail that takes a more cross-sectional view across each subject field or more focused information that looks closely at specific topics and issues within the hospitality industry today.

Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry

Author : Catenazzo, Giuseppe
Publisher : IGI Global
ISBN 13 : 1668469219
Total Pages : 367 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry by : Catenazzo, Giuseppe

Download or read book Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry written by Catenazzo, Giuseppe and published by IGI Global. This book was released on 2023-08-05 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern hospitality industry, it is critical to understand travelers’ needs and wants for businesses to survive and remain competitive. Further study on understanding travelers’ motivations is essential in this field. Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry showcases several research-based case studies to understand travelers’ preferences, attitudes, and behaviors to illustrate empirical methodologies in order to guide academics and practitioners in their research endeavors. Covering key topics such as destinations, rural areas, social impacts, and tourism management, this reference work is ideal for industry professionals, policymakers, researchers, academicians, scholars, practitioners, instructors, and students.

Supervision in the Hospitality Industry

Author : John R. Walker
Publisher : Wiley Global Education
ISBN 13 : 1394244711
Total Pages : 413 pages
Book Rating : 4.3/5 (942 download)

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Book Synopsis Supervision in the Hospitality Industry by : John R. Walker

Download or read book Supervision in the Hospitality Industry written by John R. Walker and published by Wiley Global Education. This book was released on 2024-05-10 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Supervision in the Hospitality Industry A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text’s unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more The importance of recognizing and practicing cross-cultural diversity and interaction A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates Employee assistance programs A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals

Case Studies in Work, Employment and Human Resource Management

Author : Tony Dundon
Publisher : Edward Elgar Publishing
ISBN 13 : 1788975596
Total Pages : 320 pages
Book Rating : 4.7/5 (889 download)

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Book Synopsis Case Studies in Work, Employment and Human Resource Management by : Tony Dundon

Download or read book Case Studies in Work, Employment and Human Resource Management written by Tony Dundon and published by Edward Elgar Publishing. This book was released on 2020-02-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive book offers a fascinating set of over 40 evidence-based case studies derived from international research on work, employment and human resource management (HRM).

Supervision and Leadership in Tourism and Hospitality

Author : Lynn Van der Wagen
Publisher :
ISBN 13 : 9781862504745
Total Pages : 188 pages
Book Rating : 4.5/5 (47 download)

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Book Synopsis Supervision and Leadership in Tourism and Hospitality by : Lynn Van der Wagen

Download or read book Supervision and Leadership in Tourism and Hospitality written by Lynn Van der Wagen and published by . This book was released on 1998 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own action theories. relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.