Your Call Is Very Important To Us

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Your Call Is Very Important to Us

Author : Richard Hardack
Publisher : Rowman & Littlefield
ISBN 13 : 1538177749
Total Pages : 377 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis Your Call Is Very Important to Us by : Richard Hardack

Download or read book Your Call Is Very Important to Us written by Richard Hardack and published by Rowman & Littlefield. This book was released on 2023-05-15 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a unique exploration of how corporations appropriate the rights and identities of people, Richard Hardack unearths the unexpected consequences of corporate America’s quest to dominate every aspect of our culture. Not only do corporations govern our economy, but corporate personas define our identities and shape our relationships with people and the world around us. In a timely and wide-ranging study, Hardack recontextualizes the inordinate influence of corporations and corporate advertising as a legal, political, psychological, and sociological phenomenon. He connects a surprising array of topics, including advertising, pop culture, representations of nature, science fiction, legal history, the history of colonization and slavery, and the longing to transcend individuality, to show how the principles of corporate personhood—the idea that corporation are people—allow corporations to impersonate and displace actual people. Throughout, Hardack also provides a novel reassessment of the pernicious role and effect of advertising in our daily lives. The book makes accessible a complex topic and integrates many pressing issues in the U.S., including the privatization of the public sphere; the escalating polarization of wealth and rights; unchecked corporate power, influence and monopoly; and the descent of political debate and policy into the language of advertising, branding, and entertainment. Hardack treats the assumptions that foster corporate personhood as both cause and effect, driver and symptom, of a series of transformations in U.S. society. Awakened to this foundational way corporations infiltrate most human activities and interactions, readers can better understand and safeguard themselves against systemic changes to the American economy, culture, and politics.

Your Call Is (Not That) Important to Us

Author : Emily Yellin
Publisher : Simon and Schuster
ISBN 13 : 1416546901
Total Pages : 356 pages
Book Rating : 4.4/5 (165 download)

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Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin

Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2010-08-17 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating façade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies. Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all. Your Call Is (Not That) Important to Us cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

Your Call Is (Not That) Important to Us

Author : Emily Yellin
Publisher : Simon and Schuster
ISBN 13 : 1416594574
Total Pages : 355 pages
Book Rating : 4.4/5 (165 download)

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Book Synopsis Your Call Is (Not That) Important to Us by : Emily Yellin

Download or read book Your Call Is (Not That) Important to Us written by Emily Yellin and published by Simon and Schuster. This book was released on 2009-03-24 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

Miles of Memories

Author : Brenda Starks Miles
Publisher : Dorrance Publishing
ISBN 13 : 1434967948
Total Pages : 94 pages
Book Rating : 4.4/5 (349 download)

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Book Synopsis Miles of Memories by : Brenda Starks Miles

Download or read book Miles of Memories written by Brenda Starks Miles and published by Dorrance Publishing. This book was released on 2012-11 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Prize-Winning Quilts

Author : Rita Weiss
Publisher : Sterling Publishing Company, Inc.
ISBN 13 : 9781402740770
Total Pages : 134 pages
Book Rating : 4.7/5 (47 download)

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Book Synopsis Prize-Winning Quilts by : Rita Weiss

Download or read book Prize-Winning Quilts written by Rita Weiss and published by Sterling Publishing Company, Inc.. This book was released on 2006 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every two years, the International Quilt Association presents the largest and most esteemed quilting competition in the world. The show brings together professional and home quilters alike, all entering their finest pieces. Anyone who wins a prize has true talent, creativity, and skill-- and here, for the very first time, are all the quilts that emerged victorious in all the specialty areas. There are variations on traditional patterns, such as log cabin or Amish Star, as well as exquisite examples of Japanese quilting, Trapunto, and other more unusual forms. While no instructions accompany the eye-opening images, the projects can be reproduced, and the artists offer helpful background on each piece. Quilters will treasure this collection-- and eagerly await new ones to come.

A Grownup Guide to Effective Crankiness:

Author : Steven Joseph
Publisher : Archway Publishing
ISBN 13 : 148089382X
Total Pages : 178 pages
Book Rating : 4.4/5 (88 download)

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Book Synopsis A Grownup Guide to Effective Crankiness: by : Steven Joseph

Download or read book A Grownup Guide to Effective Crankiness: written by Steven Joseph and published by Archway Publishing. This book was released on 2020-10-29 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Last Surviving Dinosaur: The TyrantoCrankaTsuris introduced the kid readers to the tiniest, most dangerous dinosaur on the planet: The TyrantoCrankaTsuris. All humans descended from this tiny dinosaur—and this follow-up book for adults examines how “crankiness” is part of our nature. Using good humor throughout, Steven Joseph observes that we typically do not hesitate to pour out our CrankaTsuris all over our spouses, kids, parents, and siblings—and then there can be a CrankaTsuris retaliation. Before you know it, you are in the middle of a CrankaTsuris food fight. We’re all cranky at times, but it’s imperative we find a more effective way to be cranky while still making the world a happier place. In this book, learn how to: • Create space for both yours and your family’s crankiness • Utilize a fun “team” approach to crankiness • Take steps to avoid being too cranky • Improve communication with friends and family • Handle cranky dinosaurs in your life (including children) • Effectively diagnose and treat the “Common CrankaTsuris” When it comes to crankiness, the infection rate in a given room is likely close to 100 percent. When trying to manage that crankiness—as well as your own—the ultimate answer will always be love.

A Primer of Mathematical Writing: Being a Disquisition on Having Your Ideas Recorded, Typeset, Published, Read, and Appreciated, Second Edition

Download A Primer of Mathematical Writing: Being a Disquisition on Having Your Ideas Recorded, Typeset, Published, Read, and Appreciated, Second Edition PDF Online Free

Author : Steven G. Krantz
Publisher : American Mathematical Soc.
ISBN 13 : 1470436582
Total Pages : 243 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis A Primer of Mathematical Writing: Being a Disquisition on Having Your Ideas Recorded, Typeset, Published, Read, and Appreciated, Second Edition by : Steven G. Krantz

Download or read book A Primer of Mathematical Writing: Being a Disquisition on Having Your Ideas Recorded, Typeset, Published, Read, and Appreciated, Second Edition written by Steven G. Krantz and published by American Mathematical Soc.. This book was released on 2017-11-07 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second edition of a book originally published in 1997. Today the internet virtually consumes all of our lives (especially the lives of writers). As both readers and writers, we are all aware of blogs, chat rooms, and preprint servers. There are now electronic-only journals and print-on-demand books, Open Access journals and joint research projects such as MathOverflow—not to mention a host of other new realities. It truly is a brave new world, one that can be overwhelming and confusing. The truly new feature of this second edition is an extensive discussion of technological developments. Similar to the first edition, Krantz's frank and straightforward approach makes this book particularly suitable as a textbook for an undergraduate course.

Why Customers Leave (and How to Win Them Back)

Author : David Avrin
Publisher : Career Press
ISBN 13 : 1632651513
Total Pages : 228 pages
Book Rating : 4.6/5 (326 download)

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Book Synopsis Why Customers Leave (and How to Win Them Back) by : David Avrin

Download or read book Why Customers Leave (and How to Win Them Back) written by David Avrin and published by Career Press. This book was released on 2019 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Lays out the reasons for the recent shift in customer mindset and expectation, illustrates the many ways that companies inadvertently drive customers and prospects to competitors, and offers creative strategies and tactics to attract and retain new prospects"--

The Unrequited Love Club

Author : Frederick Ransom Gray
Publisher : Tate Publishing
ISBN 13 : 1615661468
Total Pages : 276 pages
Book Rating : 4.6/5 (156 download)

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Book Synopsis The Unrequited Love Club by : Frederick Ransom Gray

Download or read book The Unrequited Love Club written by Frederick Ransom Gray and published by Tate Publishing. This book was released on 2010-04 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dark Lords unleash their vexing riddle against The Club, forcing them closer to insanity in The Unrequited Love Club, Episode 2. Horrid miscreants abduct and deliver teenage victims to the Temple of the Gods where Wenda Wells is forced to transfer ownership of the prestigious Wells Corporation. The Unrequited Love Club's second adventure is fast-paced, twisting, and spirited.

Six Spiritual Needs in America Today

Author : Arley K. Fadness
Publisher : CSS Publishing
ISBN 13 : 0788011510
Total Pages : 82 pages
Book Rating : 4.7/5 (88 download)

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Book Synopsis Six Spiritual Needs in America Today by : Arley K. Fadness

Download or read book Six Spiritual Needs in America Today written by Arley K. Fadness and published by CSS Publishing. This book was released on 1997 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Gallup poll revealed the following six spiritual needs of Americans in the '90s: 1. the need to believe that life is meaningful and has purpose; 2. the need for a sense of community and deeper relationships; 3. the need to be appreciated and respected; 4. the need to be listened to and heard; 5. the need to feel that one is growing in faith; 6. the need for practical help in developing a mature faith.This book contains a series of six brief dramas with accompanying sermons that addres each of these six needs. By speaking directly to the heartfelt concerns of Americans today they provide a perfect Lent or summer series that will boost worship attendance.

Quality Management

Author : John Beckford
Publisher : Taylor & Francis
ISBN 13 : 1000592863
Total Pages : 419 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Quality Management by : John Beckford

Download or read book Quality Management written by John Beckford and published by Taylor & Francis. This book was released on 2022-08-19 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality Management: Reconsidered for the Digital Economy continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. Exploring the essentials of management theory and the work of the ‘quality gurus’ who have formed the foundation of current practice, this new edition builds upon the previous editions’ unique critical perspective of quality. Key management practices are considered and extended, including lean thinking, systems methodologies, business process reengineering, organisational learning and intelligent organisations and service quality management. This edition plays particularly close attention throughout to the impact of the 4th Industrial Revolution on quality management, revisiting the meaning of ‘quality’ in an automated and data-driven world. Throughout, case studies have been rewritten including new examples from emerging economies, and practical tools incorporated to enhance learning and application. Replete with examples, vignettes and diagrams, this comprehensive textbook is ideal for those new to the field of quality management and for students on advanced undergraduate and postgraduate courses in Operations Management. Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions.

Reality in Paradox

Author : TOM REIDY
Publisher : TOM REIDY
ISBN 13 :
Total Pages : 145 pages
Book Rating : 4./5 ( download)

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Book Synopsis Reality in Paradox by : TOM REIDY

Download or read book Reality in Paradox written by TOM REIDY and published by TOM REIDY. This book was released on 2020-12-31 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reality in Paradox is my fourth science fiction anthology. What Would Have Happened If... is the story of two staff personnel, Mike Kane and Greg Parnell, on a top secret time travel project located deep in the Alaskan Wilderness. They break the rules to take a private trip back to Deadwood City, SD to witness the murder of Wild Bill Hickok in 1876; however, they provide a distraction for Jack McCall, Hickok's killer, and Hickok ends up killing McCall. This causes a major alteration in history so they return to Deadwood to try to repair the glitch they created. McCall fails to show up so Kane kills Hickok to repair history as much as possible but Kane himself is killed. Meanwhile, McCall shows up at their Alaskan base and two military operatives are dispatched to Deadwood to once again try and deal with Hickok's murder......

When Your Church Feels Stuck

Author : Chris Sonksen
Publisher : Baker Books
ISBN 13 : 1493407805
Total Pages : 192 pages
Book Rating : 4.4/5 (934 download)

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Book Synopsis When Your Church Feels Stuck by : Chris Sonksen

Download or read book When Your Church Feels Stuck written by Chris Sonksen and published by Baker Books. This book was released on 2017-06-06 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every pastor wants their church to grow, but the reality is that most churches are stagnant or shrinking, leaving most pastors frustrated, weary, and discouraged. They continue to search for answers at conferences, in books, and on websites, but they don't find them. They don't realize that the answers that can actually make a difference in their ministry are the ones they need to give themselves. When Your Church Feels Stuck poses seven unavoidable questions church leaders must answer before they can chart the unique path to growth for their church. These challenging questions address the key subjects of mission, strategy, values, metrics, team alignment, culture, and services, and the way pastors answers these questions will help them discover the real reasons their churches are stuck--and what steps to take to facilitate real growth.

Infinite Reach

Author : John E. Biersdorf
Publisher : Wipf and Stock Publishers
ISBN 13 : 1498238661
Total Pages : 216 pages
Book Rating : 4.4/5 (982 download)

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Book Synopsis Infinite Reach by : John E. Biersdorf

Download or read book Infinite Reach written by John E. Biersdorf and published by Wipf and Stock Publishers. This book was released on 2016-06-16 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Infinite Reach: Spirituality in a Scientific World connects and integrates the great spiritual insights with science and mathematics for the increasing numbers of Americans who consider themselves spiritual but not religious, or spiritual and religious, or "none of the above," and who no longer find traditional religious doctrines and institutions credible or matching their experience. In nontechnical language it precisely and clearly traces how current brain-mind research informs and enhances inner spiritual and religious experience, and how scientific cosmology confirms spiritual intuitions. From hunting-gathering prehistory, through city-states, empires, and the great religions, scientific methods advance exponentially faster into the future, while the great spiritual insights have never been surpassed, though often ignored or denied. But scientific knowing and spiritual knowing share infinite reach. Brain-mind research contributes to understanding and living meditation and spiritual practices in silence, ritual, and vision. Modern physics and mathematics demonstrate how humans observe and participate in the actual evolution of the universe. Fractals in chaos theory are spiritual images of ultimate reality. In creating, loving, and undifferentiated presence we find our own unique voice in the mystery of ultimate reality, touching down here and now in the specifics of this present moment.

Systems Leadership

Author :
Publisher : Taylor & Francis
ISBN 13 : 1351896458
Total Pages : 310 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Systems Leadership by :

Download or read book Systems Leadership written by and published by Taylor & Francis. This book was released on 2017-03-02 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is concerned with how people come together to achieve a productive purpose. Human survival has always depended upon our ability to form and sustain social organisations. People have a deep need to be creative and to belong. By creating positive organisations we can fulfil these needs and build a worthwhile society. Such organisations do not occur by chance; a positive organisation is created by the hard work of leaders and members and influenced by the way the organisation is designed, especially its systems. All this needs to be based on an understanding of sound, general principles of behaviour. This book outlines that work; how to build a positive organisation in terms of general principles and practical examples. Understanding and applying this work requires discipline (not dogma) and creativity. The authors show the significant positive results that can be achieved and detail a range of case studies. Unlike some books which are based on goals, objectives or visions this book concentrates on how this can be achieved. The authors observed and engaged with what good leaders and members actually do and have endeavoured to distil the essence of productive relationships based on core, human values. This work has been applied in businesses, social service agencies, hospitals, city governments, national governments, armies, churches, public utilities, indigenous communities, schools and other unique organisations. It is intended to help leaders create more humane and productive organisations that can both meet their objectives and improve the human condition. It does so by presenting a coherent theory exemplified by numerous cases and practical experience. As more than one leader has commented, 'this stuff actually works'. The CD supplied with the book contains 11 case studies which look at the application of systems leadership techniques in a range of organisational contexts.

Systems Leadership

Author : Catherine Burke
Publisher : Gower Publishing, Ltd.
ISBN 13 : 1409457923
Total Pages : 310 pages
Book Rating : 4.4/5 (94 download)

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Book Synopsis Systems Leadership by : Catherine Burke

Download or read book Systems Leadership written by Catherine Burke and published by Gower Publishing, Ltd.. This book was released on 2012-09-28 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is concerned with how people come together to achieve a productive purpose. Human survival has always depended upon our ability to form and sustain social organisations. People have a deep need to be creative and to belong. By creating positive organisations we can fulfil these needs and build a worthwhile society. Such organisations do not occur by chance; a positive organisation is created by the hard work of leaders and members and influenced by the way the organisation is designed, especially its systems. All this needs to be based on an understanding of sound, general principles of behaviour. This book outlines that work; how to build a positive organisation in terms of general principles and practical examples. Understanding and applying this work requires discipline (not dogma) and creativity. The authors show the significant positive results that can be achieved and detail a range of case studies. Unlike some books which are based on goals, objectives or visions this book concentrates on how this can be achieved. The authors observed and engaged with what good leaders and members actually do and have endeavoured to distil the essence of productive relationships based on core, human values. This work has been applied in businesses, social service agencies, hospitals, city governments, national governments, armies, churches, public utilities, indigenous communities, schools and other unique organisations. It is intended to help leaders create more humane and productive organisations that can both meet their objectives and improve the human condition. It does so by presenting a coherent theory exemplified by numerous cases and practical experience. As more than one leader has commented, 'this stuff actually works'. The CD supplied with the book contains 11 case studies which look at the application of systems leadership techniques in a range of organisational contexts.

Managing Customers Through Economic Cycles

Author : John McKean
Publisher : John Wiley & Sons
ISBN 13 : 0470662387
Total Pages : 246 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Managing Customers Through Economic Cycles by : John McKean

Download or read book Managing Customers Through Economic Cycles written by John McKean and published by John Wiley & Sons. This book was released on 2010-02-18 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are a global Fortune 500 organization or a small business Managing Customers Through Economic Cycles show you how to optimize your business's sales and marketing approaches specific to survive and thrive in each economic cycle and transition. "The business case for continuing to invest in service and innovation can be compromised by an economic downturn. McKean clearly lays out the case for weathering the economic storm by achieving a careful balance of investment in the areas that truly matter – and continually using data to reinforce the idea that business can be more science than art, after all." —Barbara Higgins, Vice-President, Worldwide Contact Centers, United Airlines "John McKean's work has served as practical guide for me and my teammates. I have seen countless examples of businesses managing their customers’ experience with a short term economic view. If the right principles are employed consistently, as John teaches us, we can create the right emotional experience that delivers growth and loyalty – as well as the improved operating leverage – that are needed in good times and in tough times. Consistency of values and experiences keeps companies from having to be reactionary and short sighted in a down economy. Thanks, John, for another practical lesson." —John Quinn, former Customer Service and Support Executive, Bank of America "In good times and bad, forecasting where business is headed is both art and science. As John McKean so eloquently states, marrying data driven analytics with consumer insight is critical for managing through tough economic cycles. This book is a must read for anyone intent on driving greater profitability and consistently out-behaving the competition." —Joni Newkirk, CEO, Integrated Insight, Inc., former SVP, Business Insight & Improvement, Walt Disney Parks & Resorts "John McKean continues his pursuit of the profitable customer through the turbulent world of boom and bust. His book provides valuable insights into how businesses survive and thrive in a volatile economic climate." —Trevor Dukes, Business Systems, WH Smith "The rise of customer power coupled with challenging economic conditions demand that organizations leverage the power of the Internet and related technologies to stay relevant to their customers. As John McKean points out in his compelling new book, successful firms have built a core competency in leveraging information technology not only to survive economic transitions but thrive in an ever-changing economy." —Erik Brynjolfsson, Professor, MIT Sloan School and co-author of Wired for Innovation: How Information Technology is Reshaping the Economy "It would be hard to name a more relevant or timely topic for sales and marketing today than that of how to cope with economic downturns and upturns, and this is exactly the subject John McKean has insightfully tackled head-on in Managing Customers Through Economic Cycles." —Don Peppers and Martha Rogers, Ph.D., Peppers & Rogers Group