When People Complain

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A Complaint Free World

Author : Will Bowen
Publisher : Harmony
ISBN 13 : 0770436463
Total Pages : 306 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis A Complaint Free World by : Will Bowen

Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Down the Rabbit Hole of Leadership

Author : Manfred F. R. Kets de Vries
Publisher : Springer
ISBN 13 : 3319924621
Total Pages : 185 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Down the Rabbit Hole of Leadership by : Manfred F. R. Kets de Vries

Download or read book Down the Rabbit Hole of Leadership written by Manfred F. R. Kets de Vries and published by Springer. This book was released on 2018-10-10 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the previous book in this series, Manfred Kets de Vries observed the experiences of leaders on a rollercoaster ride through their professional and personal lives. Now, he follows them down the rabbit hole into the unknown, where, like Lewis Carroll’s Alice, they find a dystopian Wonderland in which everyone seems to have gone mad and life functions according to its own crazy logic, throwing up all kinds of obstacles in the search for truth. Understanding what is happening around us has become more difficult than ever in the Age of Trump. Don’t imperatives like “build that wall” sound very much like “Off with his head”? Unfortunately, and unlike Alice, we are not going to wake up from a bad dream and discover that everything is “nothing but a pack of cards”. The first part of this book looks at the psychodynamics of leadership in both a business and a political context. The second focuses on the psychopathology of everyday life in organizations and the seemingly endless ways people can make a mess of things – including mega pay packages, acting out, digital addiction and other dysfunctional behaviour patterns. Each chapter ends with a brief anecdote to illustrate the dilemma it presents. In short, sharp nuggets, Kets de Vries helps make sense of how the madness of the present has affected leadership in organizations and the workplace.

Complaint!

Author : Sara Ahmed
Publisher : Duke University Press
ISBN 13 : 1478022337
Total Pages : 225 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Complaint! by : Sara Ahmed

Download or read book Complaint! written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.

Amaze Every Customer Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340102
Total Pages : 249 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Amaze Every Customer Every Time by : Shep Hyken

Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

The No Complaining Rule

Author : Jon Gordon
Publisher : John Wiley & Sons
ISBN 13 : 0470428473
Total Pages : 186 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis The No Complaining Rule by : Jon Gordon

Download or read book The No Complaining Rule written by Jon Gordon and published by John Wiley & Sons. This book was released on 2011-01-13 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. "In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude." Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.

The Daily Stoic

Author : Ryan Holiday
Publisher : Penguin
ISBN 13 : 0735211744
Total Pages : 418 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis The Daily Stoic by : Ryan Holiday

Download or read book The Daily Stoic written by Ryan Holiday and published by Penguin. This book was released on 2016-10-18 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the team that brought you The Obstacle Is the Way and Ego Is the Enemy, a daily devotional of Stoic meditations—an instant Wall Street Journal and USA Today Bestseller. Why have history's greatest minds—from George Washington to Frederick the Great to Ralph Waldo Emerson, along with today's top performers from Super Bowl-winning football coaches to CEOs and celebrities—embraced the wisdom of the ancient Stoics? Because they realize that the most valuable wisdom is timeless and that philosophy is for living a better life, not a classroom exercise. The Daily Stoic offers 366 days of Stoic insights and exercises, featuring all-new translations from the Emperor Marcus Aurelius, the playwright Seneca, or slave-turned-philosopher Epictetus, as well as lesser-known luminaries like Zeno, Cleanthes, and Musonius Rufus. Every day of the year you'll find one of their pithy, powerful quotations, as well as historical anecdotes, provocative commentary, and a helpful glossary of Greek terms. By following these teachings over the course of a year (and, indeed, for years to come) you'll find the serenity, self-knowledge, and resilience you need to live well.

The Caped Crusade

Author : Glen Weldon
Publisher : Simon and Schuster
ISBN 13 : 1476756732
Total Pages : 352 pages
Book Rating : 4.4/5 (767 download)

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Book Synopsis The Caped Crusade by : Glen Weldon

Download or read book The Caped Crusade written by Glen Weldon and published by Simon and Schuster. This book was released on 2017-03-21 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Since his debut in Detective Comics #27, Batman has been many things: a two-fisted detective; a planet-hopping gadabout; a campy Pop Art sensation; a pointy-eared master spy; and a grim ninja of the urban night. Yet, despite these endless transformations, he remains one of our most revered cultural icons. [In this book, Weldon provides a] look at the cultural history of Batman and his fandom"--Amazon.com.

The Dutiful Worrier

Author : Elliot D. Cohen
Publisher : New Harbinger Publications
ISBN 13 : 1608824101
Total Pages : 170 pages
Book Rating : 4.6/5 (88 download)

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Book Synopsis The Dutiful Worrier by : Elliot D. Cohen

Download or read book The Dutiful Worrier written by Elliot D. Cohen and published by New Harbinger Publications. This book was released on 2011-05-01 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you feel it's your duty to worry? If your answer to this question is "yes," you may be suffering from a type of compulsive behavior called dutiful worrying. On the positive side, dutiful worrying can make you feel as if you're actually doing something to improve or control your situation. But this unproductive habit eventually robs you of energy and peace of mind and can leave you feeling overwhelmed. The Dutiful Worrier pinpoints why some of us become compulsive worriers and offers a four-step program to end this vicious circle. With this book, you'll: •Identify and change the thoughts that propel your worry •Learn to make decisions without ruminating about them •Overcome feelings of guilt when you don't worry •Let go and give up worrying once and for all Complete with self-evaluations and exercises, this book offers guidance for keeping perspective and accepting that you are not responsible for preventing catastrophe. Without the burden of dutiful worrying, you will be able to enjoy life more freely and fully. This book has received the prestigious accolade of being included in The Albert Ellis Tribute Book Series—created to honor the life and work of Albert Ellis, the founder of rational emotive behavioral therapy (REBT). REBT is one of the most widely-practiced therapies throughout the world and is the foundation for cognitive-behavioral therapy and other evidence-based approaches. These books provide proven-effective treatments and tools to improve psychological well-being, while also supporting advancements in psychotherapy for the betterment of humanity.

The Squeaky Wheel

Author : Guy Winch
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781976342134
Total Pages : 252 pages
Book Rating : 4.3/5 (421 download)

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Book Synopsis The Squeaky Wheel by : Guy Winch

Download or read book The Squeaky Wheel written by Guy Winch and published by Createspace Independent Publishing Platform. This book was released on 2017-11-17 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: We complain about everything, often neither expecting nor getting meaningful resolutions. Wasting time and energy on unproductive complaints can take an emotional toll on our moods and well-being. Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and how to convey our complaints in ways that encourage cooperation and remedies to our dissatisfactions. Whether we're dealing with a rude store clerk, a bureaucrat, a coworker, a friend or family member, complaining constructively can be empowering and can significantly strengthen our personal, familial, and work relationships.

Constructive Wallowing

Author : Tina Gilbertson
Publisher : Simon and Schuster
ISBN 13 : 1936740966
Total Pages : 159 pages
Book Rating : 4.9/5 (367 download)

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Book Synopsis Constructive Wallowing by : Tina Gilbertson

Download or read book Constructive Wallowing written by Tina Gilbertson and published by Simon and Schuster. This book was released on 2014-05-19 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Constructive wallowing” seems like an oxymoron. Constructive is a good thing, but wallowing is bad. Right? But wait a minute; is it really so terrible to give ourselves a time-out to feel our feelings? Or is it possible that wallowing is an act of loving kindness, right when we need it most? Just about everyone loves the idea of self-compassion -- the notion that maybe in spite of our messy emotions and questionable behavior, we really aren’t all that bad. In recent years there’s been an explosion of books that encourage readers to stop beating themselves up for being human, which is terrific. Unfortunately, readers who aren’t interested in Buddhism or meditation have been left out in the cold. Self-compassion is an everyday habit that everyone can learn, even if they a) aren't particularly spiritual, b) find most books about self-compassion too serious, or else c) have already overdosed on meditation. Constructive Wallowing: How to Beat Bad Feelings by Letting Yourself Have Them is the first book to cut right to the chase, bypassing descriptions of Eastern philosophy and meditation techniques to teach readers exactly how to accept and feel their feelings with self-compassion for greater emotional health and well-being … while making them laugh from time to time. It seems that the wisdom of “keeping your friends close and your enemies closer” applies to emotions as well as people. It’s tempting to turn away from menacing, uncomfortable feelings like anger, grief or regret and treat them like unwanted guests; however, ignoring them just seems to make them stick around. They lurk in the background like punks with switchblades, waiting to pounce as soon as they see an opening. By learning to accept and embrace, rather than suppress, difficult feelings, people can keep their sense of personal power and, better yet, gain greater understanding and ultimately esteem for themselves. Feeling bad can actually lead to feeling better, faster!

Time Management Ninja

Author : Craig Jarrow
Publisher : Mango Media Inc.
ISBN 13 : 1633538923
Total Pages : 150 pages
Book Rating : 4.6/5 (335 download)

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Book Synopsis Time Management Ninja by : Craig Jarrow

Download or read book Time Management Ninja written by Craig Jarrow and published by Mango Media Inc.. This book was released on 2019-09-15 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book will help you own your calendar, block time for what matters most and reclaim your life.” —Paula Rizzo, author of Listful Living: A List-Making Journey to a Less Stressed You You want more time to spend with family, to achieve big goals, and to simply enjoy life. Yet, there seem to be more and more things competing for your time, and more distractions interrupting your day. Craig Jarrow has spent many years testing time management tactics, tools, and systems and written hundreds of articles on productivity, goals, and organization, Through it all he’s learned a simple truth: Time management should be easy, not complicated and unwieldy. And it shouldn’t take up more of your precious time than it gives back! Time Management Ninja offers 21 rules that will show you an easier and more effective way to take control of your time and manage your busy life. Follow these simple principles and get more done with less effort. It’s no-stress, uncomplicated time management that works. “Read this book, apply its rules, and you’ll find freedom.” —Hyrum Smith, bestselling author of Purposeful Retirement

When People Complain

Author : Lorenz W. Aggens
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.:/5 (359 download)

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Book Synopsis When People Complain by : Lorenz W. Aggens

Download or read book When People Complain written by Lorenz W. Aggens and published by . This book was released on 1991 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:

People I Want to Punch in the Throat

Author : Jen Mann
Publisher : Ballantine Books
ISBN 13 : 0345549988
Total Pages : 226 pages
Book Rating : 4.3/5 (455 download)

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Book Synopsis People I Want to Punch in the Throat by : Jen Mann

Download or read book People I Want to Punch in the Throat written by Jen Mann and published by Ballantine Books. This book was released on 2014-09-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER • A debut collection of witty, biting essays laced with a surprising warmth, from Jen Mann, the writer behind the popular blog People I Want to Punch in the Throat People I want to punch in the throat: • anyone who feels the need to bling her washer and dryer • humblebraggers • people who treat their pets like children Jen Mann doesn’t have a filter, which sometimes gets her in trouble with her neighbors, her fellow PTA moms, and that one woman who tried to sell her sex toys at a home shopping party. Known for her hilariously acerbic observations on her blog, People I Want to Punch in the Throat, Mann now brings her sharp wit to bear on suburban life, marriage, and motherhood in this laugh-out-loud collection of essays. From the politics of joining a play group, to the thrill of mothers’ night out at the gun range, to the rewards of your most meaningful relationship (the one you have with your cleaning lady), nothing is sacred or off-limits. So the next time you find yourself wearing fuzzy bunny pajamas in the school carpool line or accidentally stuck at a co-worker’s swingers party, just think, What would Jen Mann do? Or better yet, buy her book. Praise for People I Want to Punch in the Throat “People I Want to Punch in the Throat is so good that it’ll make you want to adopt all the cats in the world. I’m not sure about the correlation, but it’s that good. It should come with a warning.”—Jenny Lawson, author of Let’s Pretend This Never Happened “Jen Mann has an amazing way of telling stories that will make you cringe and burst out laughing at the same time. From swinger parties to racist toddlers, she makes the suburbs unbelievably funny.”—Karen Alpert, author of I Heart My Little A-Holes “Jen Mann says the things we’re all too afraid to say. Her honest and hilarious writing style reminds me of David Sedaris and Tina Fey.”—Robin O’Bryant, author of Ketchup Is a Vegetable: And Other Lies Moms Tell Themselves “Jen Mann’s shrewd and unrelenting assault on the absurdity of suburban life is an honest peek into the occasional nightmare that is part of living the American dream. I love Jen. I wish she was my neighbor. It’s so refreshing to know that I’m not the only one who wants to punch almost everyone in the f***ing throat.”—Nicole Knepper, author of Moms Who Drink And Swear

The Joy Plan

Author : Kaia Roman
Publisher : Sourcebooks, Inc.
ISBN 13 : 1492648779
Total Pages : 292 pages
Book Rating : 4.4/5 (926 download)

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Book Synopsis The Joy Plan by : Kaia Roman

Download or read book The Joy Plan written by Kaia Roman and published by Sourcebooks, Inc.. This book was released on 2017-07-11 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a mother, a wife, and a businesswoman, Kaia Roman always had a plan. But when her biggest plan, the business she cofounded, collapsed, Kaia found herself crushed by depression. And what felt even worse was that, with a husband and two kids relying on her to get out of bed, she didn't have a plan to move forward. Determined to turn her life around and put her ingrained habits of stress and anxiety behind her, Kaia decided to put everything else on hold and dedicate thirty days to the singular pursuit of joy. The results were astonishing—and lasted much longer than the initial monthlong project. In this uplifting and eye-opening memoir, Kaia uses her business savvy to create a concrete Joy Plan to get back on her feet fast. Using scientific research on hormones, neurotransmitters, and mindfulness, along with the daily dedication to creating a more joyful existence, Kaia teaches readers how to move past temporary happiness and succeed in creating joy that lasts. Complete with advice, exercises, and key takeaways, The Joy Plan is Kaia's step-by-step guide to how she, and everyone else, can ditch the negative and plan for the joy in their lives.

Toxic Positivity

Author : Whitney Goodman
Publisher : Penguin
ISBN 13 : 0593542754
Total Pages : 305 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis Toxic Positivity by : Whitney Goodman

Download or read book Toxic Positivity written by Whitney Goodman and published by Penguin. This book was released on 2024-04-02 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A powerful guide to owning our emotions—even the difficult ones—in order to show up authentically in the world, from the popular therapist behind the Instagram account @sitwithwhit. Every day, we’re bombarded with pressure to be positive. From “good vibes only” and “life is good” memes, to endless reminders to “look on the bright side,” we’re constantly told that the key to happiness is silencing negativity wherever it crops up—in ourselves and in others. Even when faced with illness, loss, breakups, and other challenges, there’s little space for talking about our real feelings—and processing them so that we can feel better and move forward. But if non-stop positivity is the answer, why are so many of us anxious, depressed, and burned out? In this refreshingly honest guide, sought-after therapist Whitney Goodman shares the latest research along with everyday examples and client stories that reveal how damaging toxic positivity is to ourselves and our relationships, and presents simple ways to experience and work through difficult emotions. The result is more authenticity, connection, and growth—and ultimately, a path to showing up as you truly are.

Why I’m No Longer Talking to White People About Race

Author : Reni Eddo-Lodge
Publisher : Bloomsbury Publishing
ISBN 13 : 1526633922
Total Pages : 272 pages
Book Rating : 4.5/5 (266 download)

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Book Synopsis Why I’m No Longer Talking to White People About Race by : Reni Eddo-Lodge

Download or read book Why I’m No Longer Talking to White People About Race written by Reni Eddo-Lodge and published by Bloomsbury Publishing. This book was released on 2020-11-12 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Every voice raised against racism chips away at its power. We can't afford to stay silent. This book is an attempt to speak' The book that sparked a national conversation. Exploring everything from eradicated black history to the inextricable link between class and race, Why I'm No Longer Talking to White People About Race is the essential handbook for anyone who wants to understand race relations in Britain today. THE NO.1 SUNDAY TIMES BESTSELLER WINNER OF THE BRITISH BOOK AWARDS NON-FICTION NARRATIVE BOOK OF THE YEAR 2018 FOYLES NON-FICTION BOOK OF THE YEAR BLACKWELL'S NON-FICTION BOOK OF THE YEAR WINNER OF THE JHALAK PRIZE LONGLISTED FOR THE BAILLIE GIFFORD PRIZE FOR NON-FICTION LONGLISTED FOR THE ORWELL PRIZE SHORTLISTED FOR A BOOKS ARE MY BAG READERS AWARD

Setting the Table

Author : Danny Meyer
Publisher : Harper Collins
ISBN 13 : 0061868248
Total Pages : 244 pages
Book Rating : 4.0/5 (618 download)

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Book Synopsis Setting the Table by : Danny Meyer

Download or read book Setting the Table written by Danny Meyer and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.