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What Customers Hate
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Download or read book Nincompoopery written by John R. Brandt and published by HarperCollins Leadership. This book was released on 2019-07-16 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. In Nincompoopery, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. It usually starts by asking simple questions, such as: Why should our customers have to rekey their data multiple times to make a single purchase? Why are there four levels of approval just to order basic supplies? Why can’t we get qualified candidates for open positions, or provide new employees with decent training? In short: How did we become such nincompoops? And when will we stop? Brandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.
Book Synopsis What Customers Hate by : Nicholas Webb
Download or read book What Customers Hate written by Nicholas Webb and published by HarperCollins Leadership. This book was released on 2022-03-15 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that customers hate. These companies have learned that if you can eliminate what customers hate, you will instantly become the best option in your market. No company, brand, or service enjoys 100 percent love. There will always be some degree of hate in the mix. Hate is a source of friction, and if there is too much friction, the process of moving products and services— regardless of their high quality—into the hands of customers will grind to a halt. What Customers Hate will show you how to avoid the common pitfalls that have damaged some of the best organizations, and best teams in the world, and how to change the philosophical view of customer experience so you can learn that customer experience is actually an innovation activity. This customer experience playbook will give you actionable takeaways that include: How to turn an upset customer into a customer for life, in five easy steps. Why “haters” will determine your organization’s growth and profitability. How to thrive in the “experience economy.” The importance of the five-touch journey mapping. The impact of hate-love personification. How to turn your customers into “Evangelists.” The power of: Attraction, Promotion, Retention, and Avoiding Deflection. The secrets of the best organizations in the world. This book is the product of many years of front-line work with some of the top brands in the world and their customers. Set aside the theories and concepts, this is the playbook you need. You’ll find that this approach will make it fast and easy to drive scalable growth, profitability, and most importantly, customer happiness.
Download or read book Brand Hate written by S. Umit Kucuk and published by Springer. This book was released on 2018-09-29 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers' loyalty. It is almost impossible not to run into hateful language about companies and their brands in today’s digital consumption spaces. Consumer hostility and hate is not hidden and silent anymore but is now openly shared on many online anti-brand websites, consumer social networking sites, and complaint and review boards. The book defines consumer brand hate and discusses its dimensions, antecedents, and consequences as well as the semiotics and legality of such brand hate activities based on current brand dilution arguments. It describes the situations which lead to anti-branding and how consumers choose to express their dissatisfaction with a company on individual and social levels. This newly updated edition discusses recent research findings from brand hate literature with new cases and extended managerial analysis. Thus, the book provides strategic perspectives on how to handle such situations to achieve better functioning markets for scholars and practitioners in marketing, psychology, and consumer behavior.
Book Synopsis What Customers HATE by : Nicholas Webb
Download or read book What Customers HATE written by Nicholas Webb and published by . This book was released on 2021-05-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Marketing Your Services by : Rick Crandall
Download or read book Marketing Your Services written by Rick Crandall and published by McGraw Hill Professional. This book was released on 2003 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: To many people, marketing means personal selling or advertising, imposing oneself on others, and trying to get people to buy something they may not want. In this guide to marketing and building relationships with customers to achieve success, Rick Crandell debunks these myths.
Book Synopsis Managing for People Who Hate Managing by : Devora Zack
Download or read book Managing for People Who Hate Managing written by Devora Zack and published by Berrett-Koehler Publishers. This book was released on 2012-08-27 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.
Book Synopsis I Hate People! by : Jonathan Littman
Download or read book I Hate People! written by Jonathan Littman and published by Little, Brown. This book was released on 2009-06-10 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Face it, whether your company has 10 employees or 10,000, you must grapple with people you can't stand in the office. Luckily Jonathan Littman and Marc Hershon have written I Hate People!, a smart, counter-intuitive, and irreverent turn on the classic workplace self-help book that will show you how to identify the Ten Least Wanted -- the people you hate -- while revealing the strategies to neutralize them. Learn to fly right by the "Stop Sign" (nay-sayer) and rise above the pronouncements of the "Know-it-None." I Hate People! will teach you how to carve out more time for yourself by becoming a "Soloist" -- one of those bold individuals daring to work alone or collaborate with a handful of other talented people....while artfully deflecting the rest.
Book Synopsis 8 Things We Hate about I.T. by : Susan Cramm
Download or read book 8 Things We Hate about I.T. written by Susan Cramm and published by Harvard Business Press. This book was released on 2010 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why can't operational managers ever get what they really want from IT? Why is the relationship so fraught with frustration from all parties? IT managers and business leaders simply don't understand each other, the way they think, the pressures they face, and the goals they are trying to achieve. Enter Susan Cramm, the prospective Deborah Tannen of the Business-IT relationship. - Personality-wise, if men are from Mars and women are from Venus, then the IT people are from Microsoft and their business partners are from Apple - In spite of great effort to become more business-smart, line and IT managers have very different backgrounds and experiences which make it difficult to communicate what they do and why and how they do it - Different pressures and incentives further increase the difficulty of forming positive IT-business relationships. While line managers need to "get 'er done now" to support the needs of their function or units (or pay the price in terms of near term business results and bonuses), IT managers need to "get 'er done right" to support the longer term needs of the enterprise (or pay the price in terms of fragmented, fragile systems.) The key to reconciling these and other differences is to figure out how to manage the paradox. If you want to get what you want from IT, you need to shift your perspective and look through the eyes of your IT partners. Doing so will allow you to develop a single version of "truth" and give you the insight necessary to change the relationship for the better. Similarly, this book will help dispel the notion that managers can "hand off" their IT responsibility to the IT organization and will provide the tools to incorporate the management of IT into their daily leadership agenda and repertoire. Business leaders should assume accountability for IT, much as they have assumed accountability for the management of the financial and human resource asset, and build the necessary capabilities into their organization. The core ideas in this book also promise to have applicability to managing other relationships between business units and specialized service providers. Think supply-chain management, or better yet, graphic design.
Book Synopsis What Customers Crave by : Nicholas Webb
Download or read book What Customers Crave written by Nicholas Webb and published by AMACOM. This book was released on 2016-10-12 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for any successful business is not always easy. But in What Customers Crave, author and business strategist Nicholas Webb simplifies this critical task into being able to confidently answer two questions: What do your customers love? What do they hate?Jam-packed with tools and examples, this must-have resource helps businesses reinvent how they engage with customers (both physical and virtual). Learn how to:• Gain invaluable insights into who your customers are and what they care about• Use listening posts and Contact Point Innovation to refine customer types• Engineer experiences for each micromarket that are not only exceptional, but insanely relevant• Connect across the five most important touchpoints• Co-create with your customers• And more!It’s time to reinvent the ways you engage with your customers. Because when you learn to provide for them exactly what they want, they not only bring along their wallets but those belong to their friends as well!
Download or read book This Is Why I Hate You written by Onision and published by Onision. This book was released on 2015-09-11 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within these pages wait violent fights, disease, death, controversy, sexuality, tragedy and crime. This journal documents a hateful young man's path to darkness. Many events that occur are based on real events. You will find many moments from the authors own life sewn into the life of Arthur Gale. You can only go so far before all hope of return is lost; this book reaches that point, and goes even farther. James represented the light, Arthur is the dark. There is no hero. There is only Arthur.
Book Synopsis Statistics for People Who (Think They) Hate Statistics by : Neil J. Salkind
Download or read book Statistics for People Who (Think They) Hate Statistics written by Neil J. Salkind and published by SAGE Publications. This book was released on 2016-01-29 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on Neil J. Salkind’s bestselling text, Statistics for People Who (Think They) Hate Statistics, this adapted Excel 2016 version presents an often intimidating and difficult subject in a way that is clear, informative, and personable. Researchers and students uncomfortable with the analysis portion of their work will appreciate the book′s unhurried pace and thorough, friendly presentation. Opening with an introduction to Excel 2016, including functions and formulas, this edition shows students how to install the Excel Data Analysis Tools option to access a host of useful analytical techniques and then walks them through various statistical procedures, beginning with correlations and graphical representation of data and ending with inferential techniques and analysis of variance. New to the Fourth Edition: A new chapter 20 dealing with large data sets using Excel functions and pivot tables, and illustrating how certain databases and other categories of functions and formulas can help make the data in big data sets easier to work with and the results more understandable. New chapter-ending exercises are included and contain a variety of levels of application. Additional TechTalks have been added to help students master Excel 2016. A new, chapter-ending Real World Stats feature shows readers how statistics is applied in the everyday world. Basic maths instruction and practice exercises for those who need to brush up on their math skills are included in the appendix.
Book Synopsis Networking for People Who Hate Networking by : Devora Zack
Download or read book Networking for People Who Hate Networking written by Devora Zack and published by ReadHowYouWant.com. This book was released on 2010-12-30 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows how the networking-averse can succeed by working with the very traits that make them hate traditional networking Written by a proud introvert who is also an enthusiastic networker Includes field-tested tips and techniques for virtually any situation Are you the kind of person who would rather get a root canal than face a group of strangers? Does the phrase working a room make you want to retreat to yours? Does traditional networking advice seem like its in a foreign language? Devora Zack, an avowed introvert and a successful consultant who speaks to thousands of people every year, feels your pain. She found that most networking advice books assume that to succeed you have to become an outgoing, extraverted person. Or at least learn how to fake it. Not at all. There is another way. This book shatters stereotypes about people who dislike networking. Theyre not shy or misanthropic. Rather, they tend to be reflective - they think before they talk. They focus intensely on a few things rather than broadly on a lot of things. And they need time alone to recharge. Because theyve been told networking is all about small talk, big numbers and constant contact, they assume its not for them. But it is! Zack politely examines and then smashes to tiny fragments the dusty old rules of standard networking advice. She shows how the very traits that ordinarily make people networking-averse can be harnessed to forge an approach that is just as effective as more traditional approaches, if not better. And she applies it to all kinds of situations, not just formal networking events. After all, as she says, life is just one big networking opportunity - a notion readers can now embrace. Networking enables you to accomplish the things that are important to you. But you cant adopt a style that goes against who you are - and you dont have to. I have never met a person who did not benefit tremendously from learning how to network - on his or her own terms, Zack writes. You do not succeed by denying your natural temperament; you succeed by working with your strengths.
Book Synopsis Conversations with People Who Hate Me by : Dylan Marron
Download or read book Conversations with People Who Hate Me written by Dylan Marron and published by Simon and Schuster. This book was released on 2022-03-29 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the host of the award-winning podcast Conversations with People Who Hate Me comes a thought-provoking, and witty, exploration of difficult conversations and how to navigate them.
Download or read book City of Hate written by Timothy S. Miller and published by . This book was released on 2020-06 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recovering alcoholic, lover of secrets, and quickly approaching middle-age, Scott discovered his best friend dead in his downtown Dallas apartment. And all fingers point to Scott as the murderer.
Download or read book Why We Hate written by Rush W. Dozier and published by McGraw Hill Professional. This book was released on 2003-06-16 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In the post-9/11 struggle for a sane global vision, this antihatred manifesto could not be more timely."--O: The Oprah Magazine In this acclaimed volume, Pulitzer-Prize nominated science writer Rush W. Dozier Jr. demystifies our deadliest emotion--hate. Based on the most recent scientific research in a range of fields, from anthropology to zoology, Why We Hate explains the origins and manifestations of this toxic emotion and offers realistic but hopeful suggestions for defusing it. The strategies offered here can be used in both everyday life to improve relationships with family and friends as well as globally in our efforts to heal the hatreds that fester within and among nations of the world.
Download or read book The Hate U Give written by Angie Thomas and published by . This book was released on 2018-08 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Read the book that inspired the movie! Sixteen-year-old Starr lives in two worlds: the poor neighbourhood where she was born and raised and her posh high school in the suburbs. The uneasy balance between them is shattered when Starr is the only witness to the fatal shooting of her unarmed best friend, Khalil, by a police officer. Now what Starr says could destroy her community. It could also get her killed. Inspired by the Black Lives Matter movement, this is a powerful and gripping novel about one girl's struggle for justice.
Download or read book Create Or Hate written by Dan Norris and published by . This book was released on 2016-10 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of us have always wanted to make something, but for any number of reasons haven't. We are all creative - there is a creator in you. But there is also a force called Hate, which will work against your creativity and stop you from making things. Hate can be controlled, and overpowered and your creative side can be nurtured and grown.
