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Virtual Reference Best Practices
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Book Synopsis Virtual Reference Best Practices by : M. Kathleen Kern
Download or read book Virtual Reference Best Practices written by M. Kathleen Kern and published by ALA Editions. This book was released on 2009 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the tools and decision-making processes that help libraries evaluate, tailor, and launch virtual reference services that are a perfect fit for the community and a library. This book provides a checklist of issues to consider; suggests plans for sustainability of services; and outlines the pros and cons of collaborating in a consortium.
Book Synopsis The Virtual Reference Experience by : R. David Lankes
Download or read book The Virtual Reference Experience written by R. David Lankes and published by . This book was released on 2004 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virtual reference-today's fastest-expanding library service-raises many complex policy and implementation questions. Unfortunately, this service is in an early stage and experiences are limited. This groundbreaking volume combines the most current thinking and theory from experts and relates it to real-world virtual reference projects, studies, and findings from libraries across the nation. The editors have arranged the contributions into four distinct parts-Patrons of Digital Reference Services, Digital Reference Librarians, Digital Reference Services and Policies, and The Broader Context of Digital Reference-to highlight the users, staff, services, as well as societal, legal, and political environments within which digital reference services exist. The 13 chapters are based on presentations at the Virtual Reference Desk Conference, the nation's premier event for digital reference practitioners, that have been developed, updated, and refined for inclusion here. They cover design, operation, and marketing of services; user perceptions; training; personal interaction; policies; best practices and guidelines; user surveillance and privacy; and much more. Reference librarians, administrators, and information professionals will find these innovative ideas and practical experiences from the cutting-edge of virtual reference invaluable.
Book Synopsis Implementing Virtual Reference Services by : Beth Thomsett-Scott
Download or read book Implementing Virtual Reference Services written by Beth Thomsett-Scott and published by American Library Association. This book was released on 2013-02-07 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...
Book Synopsis Virtual Reference Training by : Buff Hirko
Download or read book Virtual Reference Training written by Buff Hirko and published by American Library Association. This book was released on 2004-03-29 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.
Book Synopsis Best Practices of Academic Library Information Technology Directors by : Primary Research Group
Download or read book Best Practices of Academic Library Information Technology Directors written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2005 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study is based on interviews with IT directors and assistant directors of leading college and university libraries and consortiums, including The Research Libraries Group, Vanderbilt University, the University of Texas, Lewis & Clark College, Salt Lake Community College, the University of Washington, the California Institute of Technology, Hutchinson Community College and Australia?s Monash University, Among the many topics covered are: investment in and maintenance of workstations, implementation of wireless access, policies towards laptops in the library, digitizing special collections, establishing digital depositories, preserving scholarly access to potentially temporal digital media, use of Ebooks, services for distance learning students, use of url resolvers, web site development and management, use of virtual reference, investment in library software, IT staff size and staff skill composition, range of IT staff responsibilities, use of outsourcing, relations between Library and general University IT staff, uses of PHP programming, catalog integration with the web, catalog enhancement software and services, web site search engine policies, use of automated electronic collection management software, technology education and training, development of technology centers and information literacy, library printing technology and cost reimbursement, and other issues of concern to library Information Technology Staff Directors.
Book Synopsis Books Are for Use: Best Practices in the Academic Library by : Ramakant Amar Navghare
Download or read book Books Are for Use: Best Practices in the Academic Library written by Ramakant Amar Navghare and published by Ashok Yakkaldevi. This book was released on 2023-02-28 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: The academic library plays a crucial role in the higher education system. It is the heart of the institution and serves as the primary source of information and knowledge for students, faculty, and staff. The library is a place where people come together to learn, research, and grow. It provides access to a wide range of resources, including books, journals, databases, and other materials, as well as a variety of services, such as research assistance, instruction, and technology support. The academic library's primary mission is to support the teaching, learning, and research needs of the institution. It does this by providing access to a wide range of information resources and services, such as books, journals, databases, and other materials, as well as research assistance, instruction, and technology support. The library also plays a key role in developing and delivering information literacy instruction, which helps students to become proficient in finding, evaluating, and using information effectively.
Book Synopsis Emerging Technologies for Librarians by : Sharon Q Yang
Download or read book Emerging Technologies for Librarians written by Sharon Q Yang and published by Chandos Publishing. This book was released on 2015-11-28 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emerging Technologies for Librarians: A Practical Approach to Innovation focuses on the practical applications of emerging technologies in libraries, defining the technologies in the context of their use in real situations. Each chapter includes an overview of the use of emerging technologies in a particular work area that is followed by a list of relevant applications. Chapters cover work areas such as advertising, distance learning, metadata. and digital libraries, and also focus on applications, including mobile computing and web conferencing, followed by a conclusion. This book serves as a guide for those interested in learning about, and implementing, the available technologies that enhance library services, and also lists and discusses the types of emerging technologies that are available for a specific area of work. Discusses and reviews practical applications of emerging technologies for librarians Explores what emerging technologies are available in particular areas of library services Describes and evaluates applications Connects library work to innovations
Book Synopsis Reimagining Reference in the 21st Century by : David A. Tyckoson
Download or read book Reimagining Reference in the 21st Century written by David A. Tyckoson and published by Purdue University Press. This book was released on 2015 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is changing to continue to help users find information they need in this shifting environment.
Book Synopsis Reaching Diverse Audiences with Virtual Reference and Instruction by : Meredith Powers
Download or read book Reaching Diverse Audiences with Virtual Reference and Instruction written by Meredith Powers and published by Rowman & Littlefield. This book was released on 2019-04-15 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reaching Diverse Audiences with Virtual Reference and Instruction features practical advice for teaching and serving diverse audiences using a mix of new technologies and old-school librarianship. The guidebook aims to provide a range of options that can be adapted for your community’s needs.
Book Synopsis Best Practices of Public Library Information Technology Directors by :
Download or read book Best Practices of Public Library Information Technology Directors written by and published by Primary Research Group Inc. This book was released on 2005 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of major findings -- The Minneapolis Public Library -- Princeton Public Library -- Santa Monica Public Library -- Evansville Public Library -- Columbus Metropolitan Public Library -- The Boston Public Library -- Cedar Falls Public Library -- The Seattle Public Library -- The San Francisco Public Library -- The Denver Public Library -- Other reports from Primary Research Group, Inc.
Book Synopsis Library and Information Science by : Michael F. Bemis
Download or read book Library and Information Science written by Michael F. Bemis and published by American Library Association. This book was released on 2014 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.
Book Synopsis Virtual Services in the Health Sciences Library by : Amanda R. Scull
Download or read book Virtual Services in the Health Sciences Library written by Amanda R. Scull and published by Rowman & Littlefield. This book was released on 2022-05-15 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virtual services have been part of health sciences libraries for a long time in various forms, including the provision of reference and research services via email or chat, availability of online instruction, access to electronic materials, and the curation of virtual research guides. But when the COVID-19 pandemic forced many libraries to close their doors and pivot to virtual services almost overnight. Moving all services remote, even for just a short time, did highlight what worked well and what did not. The situation increased visibility of these services and made patrons more aware of what was available, perhaps making them more likely to expect and use those services in the future. In some ways, the pandemic showed us ways in which virtual services could even be better than in person services for providing prompt patron services. The situation increased visibility of existing services, making users more aware of what was available, and revealed gaps and needed improvements in virtual services. In this book copublished by the Medical Library Association, librarians from academic to hospital health sciences libraries, from rural to urban areas, and across a range of service specialties provide blueprints and best practices for building and maintaining sustainable virtual services in health sciences libraries. Each chapter in this volume addresses aspects of providing virtual services in information and access services, reference and instruction, collections, and clinical services written by contributors who have been involved in this work in their own libraries. Whether you are just beginning an implementation, assessing and refining current offerings, or strategizing for sustainability and looking to the future, this book will provide practical advice, tools, and considerations for maximizing user engagement and satisfaction with virtual library services and resources.
Book Synopsis Prevailing and Best Practices in Electronic & Print Serials Management by : Primary Research Group
Download or read book Prevailing and Best Practices in Electronic & Print Serials Management written by Primary Research Group and published by Primary Research Group Inc. This book was released on 2006 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report looks closely at the electronic and print serials procurement and management practices of eleven libraries including: The University of Ohio, Villanova University, the Colorado School of Mines, Carleton College, Northwestern University, Baylor University, Princeton University, the University of Pennsylvania, the University of San Francisco, Embry-Riddle Aeronautical University and the University of Nebraska Medical Center"--P. 6.
Book Synopsis The Twelfth Off-Campus Library Services Conference Proceedings by : Julie A. Garrison
Download or read book The Twelfth Off-Campus Library Services Conference Proceedings written by Julie A. Garrison and published by Routledge. This book was released on 2013-04-03 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential tool for digital services for every campus library The Twelfth Off-Campus Library Services Proceedings is a selection of superb presentations from the twelfth annual conference on library services held in Savannah, Georgia in April 2006. Respected experts tackle the latest issues in library services, distance learning, and administration, focusing on theory, best practices, and practical digital applications using the most current research available at the time of the conference. Case studies provide a clear view of the challenges present in various types of campus libraries, and practical strategies are offered to more fully utilize electronic resources in the future. This comprehensive collection provides valuable advice on copyright issues, evaluating library services Web sites, best practices for distance learning instruction, Weblogs in instruction, collaborative efforts, and many other of the latest issues. Practical ideas consider budget and knowledge constraints, emphasizing strategies using the latest digital software. The future of electronic services in campus libraries is considered in detail. The book also contains workshop and poster abstracts, including full papers when provided by the author. The Twelfth Off-Campus Library Services Proceedings contains several helpful tables and appendixes to clearly illustrate surveys and data results. Each chapter is carefully referenced. Topics in The Twelfth Off-Campus Library Services Proceedings include: providing education on the key differences between copyright and plagiarism results of a survey from users to determine usefulness of content and services offered in an electronic environment findings of a survey on the form and function models within regional campus librarians comparison between (ARL/ACRL) SPEC Kit data and a selection of current library literature survey results on the professional development needs of distance librarians the use of blogs as a supplement to face-to-face instruction and as outreach the role of e-mail reference in electronic services virtual (real-time chat) reference collaborations recommendations for modifications to the process of adapting and testing an analytic rubric used with graduate literature reviews case study in statewide cooperation in the delivery of library services much, much more! The Twelfth Off-Campus Library Services Proceedings is an invaluable resource that explores present and future digital library services challenges for campus librarians of all types everywhere.
Book Synopsis Guide to Reference by : Jo Bell Whitlatch
Download or read book Guide to Reference written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2014 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal for public, school, and academic libraries looking to freshen up their reference collection, as well as for LIS students and instructors conducting research, this resource collects the cream of the crop sources of general reference and library science information. Encompassing internet resources, digital image collections, and print resources, it includes the full section on LIS Resources from the Guide to Reference database, which was voted a #1 Best Professional Resource Database by Library Journal readers. Organized by topic and thoroughly indexed, this guide makes it a snap to find the right sources. It offers an appealing introduction to reference work and resources for LIS students and also serves as an affordable course book to complement online Guide to Reference access.
Book Synopsis Virtual Reference Services by : Stacey Kimmel
Download or read book Virtual Reference Services written by Stacey Kimmel and published by CRC Press. This book was released on 2003-09-10 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Book Synopsis Library Services for Online Patrons by : Joelle E. Pitts
Download or read book Library Services for Online Patrons written by Joelle E. Pitts and published by Bloomsbury Publishing USA. This book was released on 2019-10-16 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical and holistic approach to offering library resources and services to online patrons addresses multiple areas of service to online patrons, including reference, instruction, access, and marketing. Academic libraries are wonderful resources for university students and faculty on campus, and public libraries thrive on providing targeted in-person services such as storytime, makerspaces, and adult programming. It can be easy, however, to forget about the large population of students, faculty, and community members who access library resources and use library services remotely. Library Services for Online Patrons reaches out to patrons who are not—or not always—located on campus or who seldom—if ever—visit libraries' physical facilities and who may not be aware of or able to equitably use library services. The authors focus on ways to organize library resources using principles of design and to cater library services to the specific needs of online students, faculty, and community members. They also address how to effectively target marketing to the online population and how to collaborate with campus and community stakeholders who work directly with them.
