Trust Or Consequences

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Trust Or Consequences

Author : Al Golin
Publisher : Amacom
ISBN 13 :
Total Pages : 350 pages
Book Rating : 4.:/5 (2 download)

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Book Synopsis Trust Or Consequences by : Al Golin

Download or read book Trust Or Consequences written by Al Golin and published by Amacom. This book was released on 2004 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows what makes such strategies work, and reveals the eye-opening results of a survey of over 700 business professionals. The recent rash of corporate scandals?and the ensuing financial ruin of companies and their stockholders -- proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald's, Toyota, Owens-Corning, and many others. In Trust or Consequences, he reveals how to: create an effective trust strategy determine the impact of trust issues on stakeholders assess trust-building performance and calculate the difficulty of restoring trust create a "trust bank" for saving deposits of good will to draw on as needed This invaluable resource offers tools for identifying trust opportunities, as well as numerous inside accounts of trust-building successes and failures by high-profile organizations and leaders. Filled with provocative ideas about why many companies overlook trust issues, Trust or Consequences brings the subject to center stage -- where it must remain if companies are to regain stakeholder loyalty and competitive advantage.

Trust or Consequences

Author : Al GOLIN
Publisher : AMACOM
ISBN 13 : 0814427456
Total Pages : 217 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Trust or Consequences by : Al GOLIN

Download or read book Trust or Consequences written by Al GOLIN and published by AMACOM. This book was released on 2003-08-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows what makes such strategies work, and reveals the eye-opening results of a survey of over 700 business professionals. The recent rash of corporate scandals?and the ensuing financial ruin of companies and their stockholders -- proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald’s, Toyota, Owens-Corning, and many others. In Trust or Consequences, he reveals how to: create an effective trust strategy determine the impact of trust issues on stakeholders assess trust-building performance and calculate the difficulty of restoring trust create a "trust bank" for saving deposits of good will to draw on as needed This invaluable resource offers tools for identifying trust opportunities, as well as numerous inside accounts of trust-building successes and failures by high-profile organizations and leaders. Filled with provocative ideas about why many companies overlook trust issues, Trust or Consequences brings the subject to center stage -- where it must remain if companies are to regain stakeholder loyalty and competitive advantage.

Trust Or Consequences

Author : Al Golin
Publisher :
ISBN 13 :
Total Pages : 224 pages
Book Rating : 4.:/5 (11 download)

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Book Synopsis Trust Or Consequences by : Al Golin

Download or read book Trust Or Consequences written by Al Golin and published by . This book was released on 2003 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent rash of corporate scandals-and the ensuing financial ruin of companies and their stockholders -- proves that even the bluest of blue chip businesses cannot bank on the blind faith of consumers and investors. More than ever, corporations must rebuild, restore, and strengthen bonds of trust. Al Golin has helped create trust strategies for global business leaders including The Walt Disney Company, Hewlett-Packard, McDonald's, Toyota, Owens-Corning, and many others. Trust or Consequences shows what makes such strategies work, and reveals the eye-opening results of a survey of over 700 business professionals. This essential book reveals how to: * create an effective trust strategy * determine the impact of trust issues on stakeholders * assess trust-building performance and calculate the difficulty of restoring trust * create a ""trust bank"" for saving deposits of good will to draw on as needed Trust or Consequences offers tools for identifying trust opportunities, as well as numerous inside accounts of trust-building successes and failures by high-profile organizations and leaders. Filled with provocative ideas about why many companies overlook trust issues, Trust or Consequences brings the subject to center stage -- where it must remain if companies are to regain stakeholder loyalty and competitive advantage.

Unexpected Consequences

Author : James William Martin
Publisher : Bloomsbury Publishing USA
ISBN 13 : 0313393125
Total Pages : 312 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis Unexpected Consequences by : James William Martin

Download or read book Unexpected Consequences written by James William Martin and published by Bloomsbury Publishing USA. This book was released on 2011-09-12 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, interrelationships between more than 40 recent catastrophic events are explored, discussing failures of structures and machines, information technology, regulatory agencies, security designs, and more. The world is full of wonderful products and services that occasionally disappoint and even harm us. Unexpected Consequences: Why The Things We Trust Fail explores the reasons these failures occur, examining them from technological, human, and organizational perspectives. Using more than 40 recent catastrophic events to illustrate its points, the book discusses structural and machine failure, but also the often-overlooked failure of people and of systems related to such things as information technology, healthcare, and security. As the book demonstrates, faulty technology played a surprisingly small part in many of the scrutinized disasters. Author James William Martin finds cognitive factors and organizational dynamics, including ethics, are major contributors to most unexpected and catastrophic failures causing loss of life and extensive property damage. With that fresh perspective in mind, Martin is able to suggest remedies that address service failure and just may help prevent future disasters from taking place.

Betrayal of Trust

Author : Laurie Garrett
Publisher : Hachette Books
ISBN 13 : 1401303862
Total Pages : 1294 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Betrayal of Trust by : Laurie Garrett

Download or read book Betrayal of Trust written by Laurie Garrett and published by Hachette Books. This book was released on 2011-05-10 with total page 1294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this "meticulously researched" account (New York Times Book Review), a Pulitzer Prize-winning author examines the dangers of a failing public health system unequipped to handle large-scale global risks like a coronavirus pandemic. The New York Times bestselling author of The Coming Plague, Laurie Garrett takes on perhaps the most crucial global issue of our time in this eye-opening book. She asks: is our collective health in a state of decline? If so, how dire is this crisis and has the public health system itself contributed to it? Using riveting detail and finely-honed storytelling, exploring outbreaks around the world, Garrett exposes the underbelly of the world's globalization to find out if it can still be assumed that government can and will protect the people's health, or if that trust has been irrevocably broken. "A frightening vision of the future and a deeply unsettling one . . . a sober, scary book that not only limns the dangers posed by emerging diseases but also raises serious questions about two centuries' worth of Enlightenment beliefs in science and technology and progress." -- Michiko Kakutani, The New York Times

Why Trust Matters

Author : Benjamin Ho
Publisher : Columbia University Press
ISBN 13 : 0231548427
Total Pages : 376 pages
Book Rating : 4.2/5 (315 download)

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Book Synopsis Why Trust Matters by : Benjamin Ho

Download or read book Why Trust Matters written by Benjamin Ho and published by Columbia University Press. This book was released on 2021-06-29 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have economists neglected trust? The economy is fundamentally a network of relationships built on mutual expectations. More than that, trust is the glue that holds civilization together. Every time we interact with another person—to make a purchase, work on a project, or share a living space—we rely on trust. Institutions and relationships function because people place confidence in them. Retailers seek to become trusted brands; employers put their trust in their employees; and democracy works only when we trust our government. Benjamin Ho reveals the surprising importance of trust to how we understand our day-to-day economic lives. Starting with the earliest societies and proceeding through the evolution of the modern economy, he explores its role across an astonishing range of institutions and practices. From contracts and banking to blockchain and the sharing economy to health care and climate change, Ho shows how trust shapes the workings of the world. He provides an accessible account of how economists have applied the mathematical tools of game theory and the experimental methods of behavioral economics to bring rigor to understanding trust. Bringing together insights from decades of research in an approachable format, Why Trust Matters shows how a concept that we rarely associate with the discipline of economics is central to the social systems that govern our lives.

Make Your Own Living Trust

Author : Denis Clifford
Publisher : Nolo
ISBN 13 : 1413330584
Total Pages : 257 pages
Book Rating : 4.4/5 (133 download)

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Book Synopsis Make Your Own Living Trust by : Denis Clifford

Download or read book Make Your Own Living Trust written by Denis Clifford and published by Nolo. This book was released on 2023-03-03 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make Your Own Living Trust can help you make an individual or shared living trust that’s valid in your state, saving your family time, money, and headaches. You can use a living trust to name beneficiaries for property and set up property management for young people. In this way, a living trust is like a will. However, unlike a will, a living trust lets your family bypass probate court— which saves everyone money, delay, and hassle. Make Your Own Living Trust provides all of the plain English instructions, worksheets, and forms you need to create an individual or shared living trust and a basic will (for yourself and your family), without the need for a lawyer. Whether you are single or part of a couple, you can use this book to: decide whether a living trust is right for your family keep control over trust property while you live appoint someone to manage trust property, if needed name beneficiaries to inherit your assets set up property management for young beneficiaries, and learn how to transfer all types of assets to your trust, including real estate, stocks, jewelry, art, or business assets. Even if you prefer to hire a lawyer to draw up your trust, you can use this book to learn about living trusts before you go to the lawyer. Using the book to learn about living trusts will save you a considerable amount of money, compared to paying a lawyer to explain it to you. All of the explanations, instructions, and examples are in the book, and the forms are available for download details inside the book. The legal forms in this book are not valid in Louisiana, Canada, or the U.S. Territories.

The Power of Trust

Author : Sandra J. Sucher
Publisher : PublicAffairs
ISBN 13 : 1541756665
Total Pages : 304 pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis The Power of Trust by : Sandra J. Sucher

Download or read book The Power of Trust written by Sandra J. Sucher and published by PublicAffairs. This book was released on 2021-07-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.

Trust in Society

Author : Karen Cook
Publisher : Russell Sage Foundation
ISBN 13 : 161044132X
Total Pages : 432 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Trust in Society by : Karen Cook

Download or read book Trust in Society written by Karen Cook and published by Russell Sage Foundation. This book was released on 2001-01-11 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust plays a pervasive role in social affairs, even sustaining acts of cooperation among strangers who have no control over each other's actions. But the full importance of trust is rarely acknowledged until it begins to break down, threatening the stability of social relationships once taken for granted. Trust in Society uses the tools of experimental psychology, sociology, political science, and economics to shed light on the many functions trust performs in social and political life. The authors discuss different ways of conceptualizing trust and investigate the empirical effects of trust in a variety of social settings, from the local and personal to the national and institutional. Drawing on experimental findings, this book examines how people decide whom to trust, and how a person proves his own trustworthiness to others. Placing trust in a person can be seen as a strategic act, a moral response, or even an expression of social solidarity. People often assume that strangers are trustworthy on the basis of crude social affinities, such as a shared race, religion, or hometown. Likewise, new immigrants are often able to draw heavily upon the trust of prior arrivals—frequently kin—to obtain work and start-up capital. Trust in Society explains how trust is fostered among members of voluntary associations—such as soccer clubs, choirs, and church groups—and asks whether this trust spills over into other civic activities of wider benefit to society. The book also scrutinizes the relationship between trust and formal regulatory institutions, such as the law, that either substitute for trust when it is absent, or protect people from the worst consequences of trust when it is misplaced. Moreover, psychological research reveals how compliance with the law depends more on public trust in the motives of the police and courts than on fear of punishment. The contributors to this volume demonstrate the growing analytical sophistication of trust research and its wide-ranging explanatory power. In the interests of analytical rigor, the social sciences all too often assume that people act as atomistic individuals without regard to the interests of others. Trust in Society demonstrates how we can think rigorously and analytically about the many aspects of social life that cannot be explained in those terms. A Volume in the Russell Sage Foundation Series on Trust!--

Who Can You Trust?

Author : Rachel Botsman
Publisher : PublicAffairs
ISBN 13 : 1541773683
Total Pages : 377 pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis Who Can You Trust? by : Rachel Botsman

Download or read book Who Can You Trust? written by Rachel Botsman and published by PublicAffairs. This book was released on 2017-11-14 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust -- far from it. In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history -- with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship. If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape -- and explores what's next for humanity.

The Consequences of Modernity

Author : Anthony Giddens
Publisher : John Wiley & Sons
ISBN 13 : 0745666442
Total Pages : 160 pages
Book Rating : 4.7/5 (456 download)

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Book Synopsis The Consequences of Modernity by : Anthony Giddens

Download or read book The Consequences of Modernity written by Anthony Giddens and published by John Wiley & Sons. This book was released on 2013-04-25 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this major theoretical statement, the author offers a new and provocative interpretation of the institutional transformations associated with modernity. We do not as yet, he argues, live in a post-modern world. Rather the distinctive characteristics of our major social institutions in the closing period of the twentieth century express the emergence of a period of 'high modernity,' in which prior trends are radicalised rather than undermined. A post-modern social universe may eventually come into being, but this as yet lies 'on the other side' of the forms of social and cultural organization which currently dominate world history. In developing an account of the nature of modernity, Giddens concentrates upon analyzing the intersections between trust and risk, and security and danger, in the modern world. Both the trust mechanisms associated with modernity and the distinctive 'risk profile' it produces, he argues, are distinctively different from those characteristic of pre-modern social orders. This book build upon the author's previous theoretical writings, and will be of fundamental interest to anyone concerned with Gidden's overall project. However, the work covers issues which the author has not previously analyzed and extends the scope of his work into areas of pressing practical concern. This book will be essential reading for second year undergraduates and above in sociology, politics, philosophy, and cultural studies.

Truth and Consequences

Author : Laurie Sandell
Publisher : Little, Brown
ISBN 13 : 0316198927
Total Pages : 277 pages
Book Rating : 4.3/5 (161 download)

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Book Synopsis Truth and Consequences by : Laurie Sandell

Download or read book Truth and Consequences written by Laurie Sandell and published by Little, Brown. This book was released on 2011-10-31 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: In December 2008, the world watched as master financier Bernard L. Madoff was taken away from his posh Manhattan apartment in handcuffs, accused of swindling thousands of innocent victims-including friends and family-out of billions of dollars in the world's largest Ponzi scheme. Madoff went to jail; he will spend the rest of his life there. But what happened to his devoted wife and sons? The people closest to him, the public reasoned, must have known the truth behind his astounding success. Had they been tricked, too? With unprecedented access to the surviving family members -- wife Ruth, son Andrew and his fiancéee Catherine Hooper -- journalist Laurie Sandell reveals the personal details behind the headlines. How did Andrew and Mark, the sons who'd spent their lives believing in and building their own families around their father's business first learn of the massive deception? How does a wife, who adored her husband since they were teenagers, begin to understand the ramifications of his actions? The Madoffs were a tight-knit and even claustrophobic clan, sticking together through marriages, divorces, and illnesses. But the pressures of enduring the massive scandal push them to their breaking points, most of all son Mark, whose suicide is one of the many tragedies that grew in the wake of the scandal. Muzzled by lawyers, vilified by the media and roundly condemned by the public, the Madoffs have chosen to keep their silence -- until now. Ultimately, theirs is one of the most riveting stories of our time: a modern-day Greek tragedy about money, power, lies, family, truth and consequences.

Liars and Outliers

Author : Bruce Schneier
Publisher : John Wiley & Sons
ISBN 13 : 1118239016
Total Pages : 382 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Liars and Outliers by : Bruce Schneier

Download or read book Liars and Outliers written by Bruce Schneier and published by John Wiley & Sons. This book was released on 2012-01-27 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's hyper-connected society, understanding the mechanisms of trust is crucial. Issues of trust are critical to solving problems as diverse as corporate responsibility, global warming, and the political system. In this insightful and entertaining book, Schneier weaves together ideas from across the social and biological sciences to explain how society induces trust. He shows the unique role of trust in facilitating and stabilizing human society. He discusses why and how trust has evolved, why it works the way it does, and the ways the information society is changing everything.

Ideas Have Consequences

Author : Richard M. Weaver
Publisher : University of Chicago Press
ISBN 13 : 022609023X
Total Pages : 224 pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis Ideas Have Consequences by : Richard M. Weaver

Download or read book Ideas Have Consequences written by Richard M. Weaver and published by University of Chicago Press. This book was released on 2013-11-04 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A foundational text of the modern conservative movement, this 1948 philosophical treatise argues the decline of Western civilization and offers a remedy. Originally published in 1948, at the height of post–World War II optimism and confidence in collective security, Ideas Have Consequences uses “words hard as cannonballs” to present an unsparing diagnosis of the ills of the modern age. Widely read and debated at the time of its first publication, the book is now seen as one of the foundational texts of the modern conservative movement. In its pages, Richard M. Weaver argues that the decline of Western civilization resulted from the rising acceptance of relativism over absolute reality. In spite of increased knowledge, this retreat from the realist intellectual tradition has weakened the Western capacity to reason, with catastrophic consequences for social order and individual rights. But Weaver also offers a realistic remedy. These difficulties are the product not of necessity, but of intelligent choice. And, today, as decades ago, the remedy lies in the renewed acceptance of absolute reality and the recognition that ideas—like actions—have consequences. This expanded edition of the classic work contains a foreword by New Criterion editor Roger Kimball that offers insight into the rich intellectual and historical contexts of Weaver and his work and an afterword by Ted J. Smith III that relates the remarkable story of the book’s writing and publication. Praise for Ideas Have Consequences “A profound diagnosis of the sickness of our culture.” —Reinhold Niebuhr “Brilliantly written, daring, and radical. . . . It will shock, and philosophical shock is the beginning of wisdom.” —Paul Tillich “This deeply prophetic book not only launched the renaissance of philosophical conservatism in this country, but in the process gave us an armory of insights into the diseases besetting the national community that is as timely today as when it first appeared. [This] is one of the few authentic classics in the American political tradition.” —Robert Nisbet

System Trust

Author : Patrick Sumpf
Publisher :
ISBN 13 : 9783658256296
Total Pages : 250 pages
Book Rating : 4.2/5 (562 download)

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Book Synopsis System Trust by : Patrick Sumpf

Download or read book System Trust written by Patrick Sumpf and published by . This book was released on 2019 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Frequently enabled by digitalization, great transformations are taking place in socio-technical systems such as energy, telecommunications, and mobility. These transformations indicate widespread shifts in societal infrastructure systems, rearranging relations between governments, industries, NGOs, and consumers. In this context, the question of trust in systems - as introduced by sociologists Luhmann, Coleman and Giddens - acquires new urgency, as yet uncommented upon in trust research, or socio-technical systems debates. Focusing on the energy sector, Patrick Sumpf analyzes the meanings of system and trust to develop a framework for both theoretical and empirical research, which is synthesized into an "Architecture of Trust" in systems. Contents The Dualism of System Trust Intersections in Trust Research Open and Closed Systems System Identity Toward an 'Architecture of Trust' Case Study: Trust in the Energy System Target Groups Researchers and students in sociology, communications, psychology, management, trust research, and energy research Consultants in energy policy and management The Author Patrick Sumpf holds a Dr. phil. in media and communication studies from Mannheim University, Germany. He is a research associate and project lead at the Institute for Technology Assessment and Systems Analysis (ITAS), Karlsruhe Institute of Technology (KIT).

The Emotional Antecedents and Consequences of Social Rejection

Author : Richard Pond
Publisher : Frontiers Media SA
ISBN 13 : 2832536360
Total Pages : 118 pages
Book Rating : 4.8/5 (325 download)

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Book Synopsis The Emotional Antecedents and Consequences of Social Rejection by : Richard Pond

Download or read book The Emotional Antecedents and Consequences of Social Rejection written by Richard Pond and published by Frontiers Media SA. This book was released on 2023-10-24 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Humans are social animals. Our need to belong is a cross-cultural human universal. When our desire for social connection is frustrated, we can suffer from a host of harmful psychological and physiological consequences. As a result, social rejection can be an extremely aversive experience that can be strategically employed to inflict harm/punishment (e.g., relational aggression). Social rejection has both emotional antecedents and consequences. That is, social rejection can be elicited by emotions (e.g., anger, disgust, etc.) within the rejecter and can evoke emotional reactions within the rejected (e.g., anger, sadness, etc.). Thus, the role that emotion plays in social rejection is not simple. It is multifaceted. Negative emotions such as anger and disgust can provoke social rejection and, reciprocally, they can evoke negative emotions in those who are socially rejected. Positive emotions, however, may act as a buffer or shield that insulates us from the deleterious consequences of rejection.

Trust in the Law

Author : Tom R. Tyler
Publisher : Russell Sage Foundation
ISBN 13 : 1610445422
Total Pages : 265 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Trust in the Law by : Tom R. Tyler

Download or read book Trust in the Law written by Tom R. Tyler and published by Russell Sage Foundation. This book was released on 2002-10-10 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public opinion polls suggest that American's trust in the police and courts is declining. The same polls also reveal a disturbing racial divide, with minorities expressing greater levels of distrust than whites. Practices such as racial profiling, zero-tolerance and three-strikes laws, the use of excessive force, and harsh punishments for minor drug crimes all contribute to perceptions of injustice. In Trust in the Law, psychologists Tom R. Tyler and Yuen J. Huo present a compelling argument that effective law enforcement requires the active engagement and participation of the communities it serves, and argue for a cooperative approach to law enforcement that appeals to people's sense of fair play, even if the outcomes are not always those with which they agree. Based on a wide-ranging survey of citizens who had recent contact with the police or courts in Oakland and Los Angeles, Trust in the Law examines the sources of people's favorable and unfavorable reactions to their encounters with legal authorities. Tyler and Huo address the issue from a variety of angles: the psychology of decision acceptance, the importance of individual personal experiences, and the role of ethnic group identification. They find that people react primarily to whether or not they are treated with dignity and respect, and the degree to which they feel they have been treated fairly helps to shape their acceptance of the legal process. Their findings show significantly less willingness on the part of minority group members who feel they have been treated unfairly to trust the motives to subsequent legal decisions of law enforcement authorities. Since most people in the study generalize from their personal experiences with individual police officers and judges, Tyler and Huo suggest that gaining maximum cooperation and consent of the public depends upon fair and transparent decision-making and treatment on the part of law enforcement officers. Tyler and Huo conclude that the best way to encourage compliance with the law is for legal authorities to implement programs that foster a sense of personal involvement and responsibility. For example, community policing programs, in which the local population is actively engaged in monitoring its own neighborhood, have been shown to be an effective tool in improving police-community relationships. Cooperation between legal authorities and community members is a much discussed but often elusive goal. Trust in the Law shows that legal authorities can behave in ways that encourage the voluntary acceptance of their directives, while also building trust and confidence in the overall legitimacy of the police and courts. A Volume in the Russell Sage Foundation Series on Trust