Transforming Government And Public Services

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Transforming Government and Public Services

Author : Stephen Jenner
Publisher : CRC Press
ISBN 13 : 1317007603
Total Pages : 188 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Government and Public Services by : Stephen Jenner

Download or read book Transforming Government and Public Services written by Stephen Jenner and published by CRC Press. This book was released on 2016-02-24 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Transforming Public Services by Design

Author : Sabine Junginger
Publisher : Taylor & Francis
ISBN 13 : 1317007875
Total Pages : 188 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Public Services by Design by : Sabine Junginger

Download or read book Transforming Public Services by Design written by Sabine Junginger and published by Taylor & Francis. This book was released on 2016-12-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies and organizations. Of all organizations, perhaps government agencies are perceived to be the least likely to change. They are embedded in enormous bureaucratic structures that have grown over decades, if not centuries. In effect, many people have given up hope that such an institution can ever change its ways of doing business. And yet, from a human-centered design perspective, they present a fabulous challenge. Designed by people for people, they have a mandate to be citizen-centered, but they often fall short of this goal. If human-centered design can make a difference in this organizational context, it is likely to have an equal or greater impact on an organization that shows more flexibility; for example, one that is smaller in size and less entangled in legal or political frameworks. Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Revenue Service (1978-1983), the Domestic Mail Manual Transformation Project by the United States Postal Service (2001-2005) and the Integrated Tax Design Project by the Australian Tax Office. These case studies offer a unique demonstration of the role of human-centered design in policy context. This book aims to support designers and managers of all backgrounds who want to know more about reorienting policies, organizations and services around people.

Digital Transformation and Public Services

Author : Anthony Larsson
Publisher : Routledge
ISBN 13 : 1000690644
Total Pages : 379 pages
Book Rating : 4.0/5 (6 download)

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Book Synopsis Digital Transformation and Public Services by : Anthony Larsson

Download or read book Digital Transformation and Public Services written by Anthony Larsson and published by Routledge. This book was released on 2019-10-08 with total page 379 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Transforming Government and Public Services

Author : Stephen Jenner
Publisher : CRC Press
ISBN 13 : 131700759X
Total Pages : 510 pages
Book Rating : 4.3/5 (17 download)

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Book Synopsis Transforming Government and Public Services by : Stephen Jenner

Download or read book Transforming Government and Public Services written by Stephen Jenner and published by CRC Press. This book was released on 2016-02-24 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Practical Innovation in Government

Author : Alan G Robinson
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523001801
Total Pages : 176 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Practical Innovation in Government by : Alan G Robinson

Download or read book Practical Innovation in Government written by Alan G Robinson and published by Berrett-Koehler Publishers. This book was released on 2022-07-19 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a comprehensive guide to an exciting new approach that managers at any level can use to transform their corners of government. Whether people want more government or less, everyone wants an efficient government. Traditional thinking is that this requires a government to be run more like a business. But a government is not a business, and this approach merely replaces old problems with new ones. In their six-year, five-country study of seventy-seven government organizations-ranging from small departments to entire states-Alan Robinson and Dean Schroeder found that the predominant private-sector approaches to improvement don't work well in the public sector, while practices that are rare in the private sector prove highly effective. The highest performers they studied had attained levels of efficiency that rivaled the best private-sector companies. Rather than management making the improvements, as is the norm in the private sector, these high-performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day. You'll discover how Denver's Department of Excise and Licenses reduced wait times from an hour and forty minutes to just seven minutes; how the Washington State Patrol garage tripled its productivity and became a national benchmark; how a K8 school in New Brunswick, Canada, boosted the percentage of students reading at the appropriate age level from 22 percent to 78 percent; and much more.

Transforming Government and Building the Information Society

Author : Nagy K. Hanna
Publisher : Springer Science & Business Media
ISBN 13 : 1441915060
Total Pages : 345 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis Transforming Government and Building the Information Society by : Nagy K. Hanna

Download or read book Transforming Government and Building the Information Society written by Nagy K. Hanna and published by Springer Science & Business Media. This book was released on 2010-03-20 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate and transform their processes and competitive strategies. ICT-enabled transformation offers a new path to digital-era government that is responsive to the challenges of our time. It facilitates innovation, partnering, knowledge sharing, community organizing, local monitoring, accelerated learning, and participatory development. In Transforming Government and Building the Information Society, Nagy Hanna draws on multi-disciplinary research on ICT in the public sector, and on his rich experience of over 35 years at the World Bank and other aid agencies, to identify the key ingredients for the strategic integration of ICT into governance and poverty reduction strategies. The author showcases promising practices from around the world to outline the strategic options involved in using ICT to maximize developmental impact—transforming government institutions and public services, and empowering communities for inclusion and grassroots innovation. Despite the ICT promise, Hanna acknowledges that reforming governance and empowering poor communities are difficult long-term undertakings. Hanna moves beyond the imperatives and visions of e-transformation to strategic design and implementation options, and draws practical lessons for policymakers, reformers, innovators, community leaders, ICT specialists and development experts.

Public Sector Transformation

Author : Frieder Naschold
Publisher : John Benjamins Publishing
ISBN 13 : 9027217718
Total Pages : 185 pages
Book Rating : 4.0/5 (272 download)

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Book Synopsis Public Sector Transformation by : Frieder Naschold

Download or read book Public Sector Transformation written by Frieder Naschold and published by John Benjamins Publishing. This book was released on 1996-01-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: State administration in modern industrialized countries is facing major challenges to its basic institutional premises. The changing conditions of the global economy mean that the public sector needs to develop far-reaching strategies for innovation. A fundamental reform of the public sector is thus one of the most urgent issues on the international agenda. The volume examines and compares trends, issues and experiences of this reform process in Sweden and Germany.

Delivering on Digital

Author : William D. Eggers
Publisher : RosettaBooks
ISBN 13 : 079534757X
Total Pages : 267 pages
Book Rating : 4.7/5 (953 download)

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Book Synopsis Delivering on Digital by : William D. Eggers

Download or read book Delivering on Digital written by William D. Eggers and published by RosettaBooks. This book was released on 2016-06-07 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era. In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry’s best and brightest dedicated themselves to redesigning the government’s industrial-era frameworks as fully digital systems. But to take Washington into the 21st century, we have to start by imagining a new kind of government. Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veteran’s health care system built around delivering a personalized customer experience for every Vet. We now have the digital tools—such as cloud computing, mobile devices, and analytics—to stage a real transformation. Delivering on Digital provides the handbook to make it happen. A leading authority on government reform, William D. Eggers knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.

Reinventing Government

Author : David Osborne
Publisher : Penguin
ISBN 13 : 0452269423
Total Pages : 433 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Reinventing Government by : David Osborne

Download or read book Reinventing Government written by David Osborne and published by Penguin. This book was released on 1993-02-01 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A landmark in the debate on the future of public policy."—The Washington Post.

Public Sector Transformation Through E-government

Author : Vishanth Weerakkody
Publisher : Routledge
ISBN 13 : 0415527376
Total Pages : 274 pages
Book Rating : 4.4/5 (155 download)

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Book Synopsis Public Sector Transformation Through E-government by : Vishanth Weerakkody

Download or read book Public Sector Transformation Through E-government written by Vishanth Weerakkody and published by Routledge. This book was released on 2013 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

Public Sector Reform Using Information Technologies

Author : Thanos Papadopoulos
Publisher : IGI Global
ISBN 13 : 9781609608392
Total Pages : 0 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis Public Sector Reform Using Information Technologies by : Thanos Papadopoulos

Download or read book Public Sector Reform Using Information Technologies written by Thanos Papadopoulos and published by IGI Global. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers an analytical, interdisciplinary examination of electronic governance implementation from theoretical and practical perspectives, for researchers in fields like computer science, information systems, and sociology, and practitioners in policy formulation, implementation, and IT and systems deployment"--Provided by publisher.

Digital Government and Public Management

Author : J. Ramon Gil-Garcia
Publisher : Routledge
ISBN 13 : 1000535940
Total Pages : 171 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Digital Government and Public Management by : J. Ramon Gil-Garcia

Download or read book Digital Government and Public Management written by J. Ramon Gil-Garcia and published by Routledge. This book was released on 2021-12-26 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government institutions. At the same time, universal needs for human and social development, environmental protection, commercial and financial stability, and scientific and technological advancement demand governmental attention. In this complex and changing environment, governments are still expected to provide for the public good through legal and political processes, and public programs and services. Digital transformation, electronic government, government 2.0, and electronic governance are just some of the labels used to characterize the ideas and actions that underlie adaptation, transformation, and reform efforts. This book contributes to the ongoing dialog within the digital government research and practice community by addressing leadership and management challenges through the interplay of five interconnected themes: management, policy, technology, data, and context. These themes are evident in a wide range of topics including policy informatics, smart cities, cross-boundary information sharing, service delivery, and open government, among others. Accordingly, it includes chapters that explore these themes conceptually and empirically and that emphasize the importance of context, the need for cross‐boundary thinking and action, a public value approach to performance, and the multi‐dimensional capabilities necessary to succeed in a dynamic, multi‐stakeholder environment. The chapters in this book were originally published as a special issue of the journal, Public Management Review.

E-Government: Information, Technology, and Transformation

Author : Hans J Schnoll
Publisher : Routledge
ISBN 13 : 131747225X
Total Pages : 343 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis E-Government: Information, Technology, and Transformation by : Hans J Schnoll

Download or read book E-Government: Information, Technology, and Transformation written by Hans J Schnoll and published by Routledge. This book was released on 2015-03-12 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: Online fiscal transparency Performance reporting Improving citizen participation Privacy issues in e-governance Internet voting E-government at the local level

Digital Governance

Author : Michael E. Milakovich
Publisher : Routledge
ISBN 13 : 1000456218
Total Pages : 474 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Digital Governance by : Michael E. Milakovich

Download or read book Digital Governance written by Michael E. Milakovich and published by Routledge. This book was released on 2021-09-27 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

Technologies for Government Transformation

Author : Shayne C. Kavanagh and Rowan A. Miranda
Publisher : Gfoa
ISBN 13 : 9780891252795
Total Pages : 326 pages
Book Rating : 4.2/5 (527 download)

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Book Synopsis Technologies for Government Transformation by : Shayne C. Kavanagh and Rowan A. Miranda

Download or read book Technologies for Government Transformation written by Shayne C. Kavanagh and Rowan A. Miranda and published by Gfoa. This book was released on 2005 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Management of portfolios

Author : Stephen Jenner
Publisher : The Stationery Office
ISBN 13 : 9780113312948
Total Pages : 158 pages
Book Rating : 4.3/5 (129 download)

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Book Synopsis Management of portfolios by : Stephen Jenner

Download or read book Management of portfolios written by Stephen Jenner and published by The Stationery Office. This book was released on 2011-01-31 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides practical guidance for managers of portfolios and those working in portfolio offices as well as those filling portfolio management roles outside a formal PfMO role. It will be applicable across industry sectors. It describes both the Portfolio Definition Cycle (identifying the right, prioritised, portfolio of programmes and projects) and the Portfolio Delivery Cycle (making sure the portfolio delivers to its strategic objectives).

OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 926430763X
Total Pages : 144 pages
Book Rating : 4.2/5 (643 download)

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Book Synopsis OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector by : OECD

Download or read book OECD Digital Government Studies Digital Government Review of Brazil Towards the Digital Transformation of the Public Sector written by OECD and published by OECD Publishing. This book was released on 2018-11-28 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices ...