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The Service
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Download or read book The Service written by Frankie Miren and published by Influx Press. This book was released on 2021-07-08 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lori works illegally in a rented flat in central London, living in fear of police raids which could mean losing her small daughter and her dream of a new life. Freya is a student who finds she can make far more money as an escort than she could in an office; life, after all, is already a tangle of madness and dissociation. And Paula is a journalist whose long-term campaign against prostitution has brought her some strange bedfellows. After a shock change to the law, with brothels being raided by the authorities, lives across the country are fractured. As a threat from Lori's past begins to catch up with her, the three women are increasingly, inevitably drawn into each other's orbit. The Service is a powerful and challenging novel about womens bodies, sex and relationships, mental health, entitlement, authenticity, privilege and power - as shocking as any dystopia, but touching and deeply humane.
Book Synopsis Uncommon Service by : Frances X. Frei
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Book Synopsis Amaze Every Customer Every Time by : Shep Hyken
Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are you waiting for? Let the amazement begin! The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation--with a serious competitive edge.
Book Synopsis The Service Culture Handbook by : Jeff Toister
Download or read book The Service Culture Handbook written by Jeff Toister and published by . This book was released on 2017-03-23 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
Book Synopsis Exceptional Service, Exceptional Profit by : Leonardo Inghilleri
Download or read book Exceptional Service, Exceptional Profit written by Leonardo Inghilleri and published by AMACOM. This book was released on 2010-04-14 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Book Synopsis The Service Profit Chain by : James L. Heskett
Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Book Synopsis General Reinhard Gehlen by : Mary Ellen Reese
Download or read book General Reinhard Gehlen written by Mary Ellen Reese and published by Georgetown University Press. This book was released on 1990 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: An authoritative account of the long secret postwar relationship between General Reinhard, Hitler's chief of eastern front intelligence, and American intelligence.
Download or read book The Service written by Reinhard Gehlen and published by New York : World Pub.. This book was released on 1972 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: So startling and dramatic are these memoirs, the entire history of World War II will have to be rewritten because of them. Gehlen's revelations cannot fail to embarrass governments, cast doubts on famous leaders and causes, frighteningly underscore the fantastic power of espionage in world affairs. The Service is the memoir of General Reinhard Gehlen, legendary spymaster-in-chief, Hitler's head of military espionage in Russia who, as the war ended, transferred his mammoth files and network of spies to the service of the United States, ultimately to become chief of the official West German intelligence agency.
Book Synopsis Best of Robert Service by : Robert Service
Download or read book Best of Robert Service written by Robert Service and published by Penguin. This book was released on 1989-01-27 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here, collected in a single volume, are the most popular verses of the great English-born Canadian poet. His famous ballads of the Klondike are here: “The Shooting of Dan McGrew,” “The Spell of the Yukon,” and “The Cremation of Sam McGee.” Also included are unforgettable portrayals of the artists, grisettes, and models of the merry, tragic life of bohemian Paris, and other verses inspire by the First World War, during which Service drove an ambulance in France. And not to be overlooked are the many expressions of the poet’s own homespun philosophy—his comments on women, on life and death, ambition, and success and failure, which strike a responsive chord in the reader’s heart. Gaiety, humor, nostalgia, and pathos fill every page, along with the genuine Service ring of virility which has made his verse loved throughout the English reading world.
Book Synopsis The Customer Service Revolution by : John R. DiJulius
Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Book Synopsis The Final Service by : Gary W. Moore
Download or read book The Final Service written by Gary W. Moore and published by Savas Beatie. This book was released on 2016-05-19 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: A father and daughter, a secret past, and a search for redemption drive this haunting novel that “celebrates the complexities of love” (Joyce Faulkner). Sandy Richards is a music teacher, wife, and mother living a comfortable life in a small Midwestern town. But her warm smile and easy laugh hide a heavy burden. During her childhood, she was inseparable from her larger-than-life father, a World War II hero she adored. Sandy followed him everywhere, hung on his every word, and loved him with all her heart. Until, for reasons Sandy never understood, their relationship shattered—left broken to the day he died. With grief, regret, and anger, Sandy sorts through her father’s belongings to learn what went wrong, and to deal with all the unresolved pain of the past. Then, as if by providence, a stranger enters Sandy life. And everything changes once more. Exploring the forces in nature that are more powerful than ourselves, The Final Service is “a compelling and endearing” novel about the need for forgiveness and to forgive, and to embrace what matters most in life while it’s still within reach (James Riordan, New York Times–bestselling author).
Book Synopsis Service that Sells! by : Jim Sullivan
Download or read book Service that Sells! written by Jim Sullivan and published by Pencom. This book was released on 1991 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is it. The bestselling book in food service history. Over the years it has been updated and, based on demand, kept printing. Today, hundreds of thousands of copies later, owners, managers, and operators are still using it for its "1,000 guaranteed ways to make your restaurant more profitable".
Book Synopsis The Little Customer Service Book by : Rick Grassi
Download or read book The Little Customer Service Book written by Rick Grassi and published by . This book was released on 2020-11-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handbook detailing the basics of effective customer service.
Book Synopsis Service America in the New Economy by : Karl Albrecht
Download or read book Service America in the New Economy written by Karl Albrecht and published by McGraw-Hill Companies. This book was released on 2002 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this world of technological commerce customer loyalty is waning. This guide, using innovative techniques and methodologies combined with real-life examples, provides insight into strategies to confront the either do it bigger or do it better imperative and the truth of what service means.
