The Sage Encyclopedia Of Quality And The Service Economy

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The SAGE Encyclopedia of Quality and the Service Economy

Author : Su Mi Dahlgaard-Park
Publisher : SAGE Publications
ISBN 13 : 1483346358
Total Pages : 992 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE Encyclopedia of Quality and the Service Economy by : Su Mi Dahlgaard-Park

Download or read book The SAGE Encyclopedia of Quality and the Service Economy written by Su Mi Dahlgaard-Park and published by SAGE Publications. This book was released on 2015-05-29 with total page 992 pages. Available in PDF, EPUB and Kindle. Book excerpt: Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

The SAGE Handbook of Service-Dominant Logic

Author : Stephen L. Vargo
Publisher : SAGE
ISBN 13 : 1526455501
Total Pages : 1237 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo

Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 1237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Encyclopedia of Quality Assurance and Management

Author : Stacy Escobar
Publisher :
ISBN 13 : 9781632401984
Total Pages : 0 pages
Book Rating : 4.4/5 (19 download)

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Book Synopsis Encyclopedia of Quality Assurance and Management by : Stacy Escobar

Download or read book Encyclopedia of Quality Assurance and Management written by Stacy Escobar and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book encompasses encyclopedic information regarding quality, its assurance as well as management. The objective of this book is to discuss novel concepts, state-of-the-art technology and developments in researches related to quality. New ideas and latest advancements in the area of quality assurance and related issues are showcased in this book, which is organized according to the application fields. The book discusses the fundamental ideas and historical perceptions regarding quality, and also, quality assurance procedures in education, healthcare, medicine, software advances, service sector and other technical fields. This book primarily targets students, researchers, quality engineers, production and process managers, and professionals who are interested in quality assurance and related fields. The book is a significant addition to the literature in the area of quality assurance and management.

The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation

Author : Bruce B. Frey
Publisher : SAGE Publications
ISBN 13 : 1506326145
Total Pages : 1996 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation by : Bruce B. Frey

Download or read book The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation written by Bruce B. Frey and published by SAGE Publications. This book was released on 2018-01-29 with total page 1996 pages. Available in PDF, EPUB and Kindle. Book excerpt: This encyclopedia is the first major reference guide for students new to the field, covering traditional areas while pointing the way to future developments.

The SAGE Encyclopedia of Business Ethics and Society

Author : Robert W. Kolb
Publisher : SAGE Publications
ISBN 13 : 1483381536
Total Pages : 9415 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE Encyclopedia of Business Ethics and Society by : Robert W. Kolb

Download or read book The SAGE Encyclopedia of Business Ethics and Society written by Robert W. Kolb and published by SAGE Publications. This book was released on 2018-03-27 with total page 9415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thoroughly revised, updated, and expanded, The SAGE Encyclopedia of Business Ethics and Society, Second Edition explores current topics, such as mass social media, cookies, and cyber-attacks, as well as traditional issues including accounting, discrimination, environmental concerns, and management. The new edition also includes an in-depth examination of current and recent ethical affairs, such as the dangerous work environments of off-shore factories for Western retailers, the negligence resulting in the 2010 BP oil spill, the gender wage gap, the minimum wage debate and increasing income disparity, and the unparalleled level of debt in the U.S. and other countries with the challenges it presents to many societies and the considerable impact on the ethics of intergenerational wealth transfers. Key Features Include: Seven volumes, available in both electronic and print formats, contain more than 1,200 signed entries by significant figures in the field Cross-references and suggestions for further readings to guide students to in-depth resources Thematic Reader's Guide groups related entries by general topics Index allows for thorough browse-and-search capabilities in the electronic edition

Intercultural Service Encounters

Author : Piyush Sharma
Publisher : Springer
ISBN 13 : 3319919415
Total Pages : 101 pages
Book Rating : 4.3/5 (199 download)

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Book Synopsis Intercultural Service Encounters by : Piyush Sharma

Download or read book Intercultural Service Encounters written by Piyush Sharma and published by Springer. This book was released on 2018-06-19 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.

The SAGE Encyclopedia of Social Science Research Methods

Author : Michael Lewis-Beck
Publisher : SAGE
ISBN 13 : 9780761923633
Total Pages : 460 pages
Book Rating : 4.9/5 (236 download)

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Book Synopsis The SAGE Encyclopedia of Social Science Research Methods by : Michael Lewis-Beck

Download or read book The SAGE Encyclopedia of Social Science Research Methods written by Michael Lewis-Beck and published by SAGE. This book was released on 2004 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring over 900 entries, this resource covers all disciplines within the social sciences with both concise definitions & in-depth essays.

The SAGE International Encyclopedia of Mass Media and Society

Author : Debra L. Merskin
Publisher : SAGE Publications
ISBN 13 : 1483375528
Total Pages : 2169 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE International Encyclopedia of Mass Media and Society by : Debra L. Merskin

Download or read book The SAGE International Encyclopedia of Mass Media and Society written by Debra L. Merskin and published by SAGE Publications. This book was released on 2019-11-12 with total page 2169 pages. Available in PDF, EPUB and Kindle. Book excerpt: The reference will discuss mass media around the world in their varied forms—newspapers, magazines, radio, television, film, books, music, websites, and social media—and will describe the role of each in both mirroring and shaping society.

Encyclopedia of Data Science and Machine Learning

Author : Wang, John
Publisher : IGI Global
ISBN 13 : 1799892212
Total Pages : 3296 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Encyclopedia of Data Science and Machine Learning by : Wang, John

Download or read book Encyclopedia of Data Science and Machine Learning written by Wang, John and published by IGI Global. This book was released on 2023-01-20 with total page 3296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Big data and machine learning are driving the Fourth Industrial Revolution. With the age of big data upon us, we risk drowning in a flood of digital data. Big data has now become a critical part of both the business world and daily life, as the synthesis and synergy of machine learning and big data has enormous potential. Big data and machine learning are projected to not only maximize citizen wealth, but also promote societal health. As big data continues to evolve and the demand for professionals in the field increases, access to the most current information about the concepts, issues, trends, and technologies in this interdisciplinary area is needed. The Encyclopedia of Data Science and Machine Learning examines current, state-of-the-art research in the areas of data science, machine learning, data mining, and more. It provides an international forum for experts within these fields to advance the knowledge and practice in all facets of big data and machine learning, emphasizing emerging theories, principals, models, processes, and applications to inspire and circulate innovative findings into research, business, and communities. Covering topics such as benefit management, recommendation system analysis, and global software development, this expansive reference provides a dynamic resource for data scientists, data analysts, computer scientists, technical managers, corporate executives, students and educators of higher education, government officials, researchers, and academicians.

The SAGE International Encyclopedia of Music and Culture

Author : Janet Sturman
Publisher : SAGE Publications
ISBN 13 : 1506353371
Total Pages : 5212 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis The SAGE International Encyclopedia of Music and Culture by : Janet Sturman

Download or read book The SAGE International Encyclopedia of Music and Culture written by Janet Sturman and published by SAGE Publications. This book was released on 2019-02-26 with total page 5212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Encyclopedia of Music and Culture presents key concepts in the study of music in its cultural context and provides an introduction to the discipline of ethnomusicology, its methods, concerns, and its contributions to knowledge and understanding of the world′s musical cultures, styles, and practices. The diverse voices of contributors to this encyclopedia confirm ethnomusicology′s fundamental ethos of inclusion and respect for diversity. Combined, the multiplicity of topics and approaches are presented in an easy-to-search A-Z format and offer a fresh perspective on the field and the subject of music in culture. Key features include: Approximately 730 signed articles, authored by prominent scholars, are arranged A-to-Z and published in a choice of print or electronic editions Pedagogical elements include Further Readings and Cross References to conclude each article and a Reader’s Guide in the front matter organizing entries by broad topical or thematic areas Back matter includes an annotated Resource Guide to further research (journals, books, and associations), an appendix listing notable archives, libraries, and museums, and a detailed Index The Index, Reader’s Guide themes, and Cross References combine for thorough search-and-browse capabilities in the electronic edition

Quality Control for the Food Industry

Author : Amihud Kramer
Publisher :
ISBN 13 : 9789387938939
Total Pages : 0 pages
Book Rating : 4.9/5 (389 download)

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Book Synopsis Quality Control for the Food Industry by : Amihud Kramer

Download or read book Quality Control for the Food Industry written by Amihud Kramer and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The presentation has been made in such a discipline to replace the unaided human monitor of quality that is being attempted here, for the first time. The material selected and included in this book will prove to be useful to the student and practitioner of quality control in the food industry. Particularly the measurement of appearance and textural properties, and statistical reporting and interpretation of data, in which solid achievements have been accomplished, and these stand ready for use by the food industry Since food quality is ultimately judged by the human consumer, it appeared logical to organize this material in accordance with the human senses involved in these judgements. The book considered the discipline of quality control in two parts. The first deals with measurements which in turn are divided into two major groupings. The other major grouping in the measurement section may be called the hidden attributes of quality in that the consumer is unable, by the use of his senses, to evaluate such attributes of the product which he consumes In this book we have attempted to outline the fundamental principles rat er than present details of procedures, many of which are available elsewhere. We are however, strongly of the opinion that it is difficult to present what may be new concept and to explain it thoroughly, unless an example which i,s close to the food technologist's experience, is used in illustration. If the reader wishes to apply the procedures illustrated by the examples, he must utilise his own data in order to arrive at the specific solution which will satisfy his particular situation." -- Provided by publisher.

Encyclopedia of Rural America: N-Z

Author :
Publisher :
ISBN 13 :
Total Pages : 738 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Encyclopedia of Rural America: N-Z by :

Download or read book Encyclopedia of Rural America: N-Z written by and published by . This book was released on 2008 with total page 738 pages. Available in PDF, EPUB and Kindle. Book excerpt: History, sociology, anthropology, and public policy are combined to deliver the encyclopedia destined to become the standard reference work in American rural studies. From irrigation and marriage to games and mental health, this encyclopedia is the first to explore the contemporary landscape of rural America, placed in historical perspective. With over 300 articles prepared by leading experts from across the nation, this timely encyclopedia documents and explains the major themes, concepts, industries, concerns, and everyday life of the people and land who make up rural America. Entries range from the industrial sector and government policy to arts and humanities and social and family concerns. Articles explore every aspect of life in rural America. Encyclopedia of Rural America, with its broad range of coverage, will appeal to high school and college students as well as graduate students, faculty, scholars, and people whose work pertains to rural areas. - Publisher.

The SAGE Handbook of Research Management

Author : Robert Dingwall
Publisher : SAGE
ISBN 13 : 1473914442
Total Pages : 1037 pages
Book Rating : 4.4/5 (739 download)

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Book Synopsis The SAGE Handbook of Research Management by : Robert Dingwall

Download or read book The SAGE Handbook of Research Management written by Robert Dingwall and published by SAGE. This book was released on 2015-06-26 with total page 1037 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Research Management is a unique tool for the newly promoted research leader. Larger-scale projects are becoming more common throughout the social sciences and humanities, housed in centres, institutes and programmes. Talented researchers find themselves faced with new challenges to act as managers and leaders rather than as individual scholars. They are responsible for the careers and professional development of others, and for managing interactions with university administrations and external stakeholders. Although many scientific and technological disciplines have long been organized in this way, few resources have been created to help new leaders understand their roles and responsibilities and to reflect on their practice. This Handbook has been created by the combined experience of a leading social scientist and a chief executive of a major international research development institution and funder. The editors have recruited a truly global team of contributors to write about the challenges they have encountered in the course of their careers, and to provoke readers to think about how they might respond within their own contexts. This book will be a standard work of reference for new research leaders, in any discipline or country, looking for help and inspiration. The editorial commentaries extend its potential use in support of training events or workshops where groups of new leaders can come together and explore the issues that are confronting them.

Emotional Intelligence

Author : Robert J. Emmerling
Publisher : Nova Publishers
ISBN 13 : 9781600218569
Total Pages : 256 pages
Book Rating : 4.2/5 (185 download)

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Book Synopsis Emotional Intelligence by : Robert J. Emmerling

Download or read book Emotional Intelligence written by Robert J. Emmerling and published by Nova Publishers. This book was released on 2008 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to meet the growing need among researchers, graduate students, and professionals to look into the existing theoretical models as well as developing theories related to emotional intelligence. The primary aim of the book is to help readers get a view of current conceptualisations of emotional intelligence, while providing an opportunity to see how emotional intelligence has been interpreted and applied throughout the world. Psychological processes are expected to vary according to cultural meaning and practices. Recent studies indicate that emotional intelligence influences behaviour in a wide range of domains including school, community, and the workplace. At the individual level, it has been said to relate to academic achievement, work performance, our ability to communicate effectively, solve everyday problems, build meaningful interpersonal relationships, and even our ability to make moral decisions. Given that emotional intelligence has the potential to increase our understanding of ho

A Dictionary of Sociology

Author : John Scott
Publisher : OUP Oxford
ISBN 13 : 0191047554
Total Pages : 829 pages
Book Rating : 4.1/5 (91 download)

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Book Synopsis A Dictionary of Sociology by : John Scott

Download or read book A Dictionary of Sociology written by John Scott and published by OUP Oxford. This book was released on 2014-09-11 with total page 829 pages. Available in PDF, EPUB and Kindle. Book excerpt: A consistent best-seller, the wide-ranging and authoritative Dictionary of Sociology was first published in 1994 and contains more than 2,500 entries on the terminology, methods, concepts, and thinkers in the field, as well as from the related fields of psychology, economics, anthropology, philosophy, and political science. For this fourth edition, Professor John Scott has conducted a thorough review of all entries to ensure that they are concise, focused, and up to date. Revisions reflect current intellectual debates and social conditions, particularly in relation to global and multi-cultural issues. New entries cover relevant contemporary concepts, such as climate change, social media, terrorism, and intersectionality, as well as key living sociologists. This Dictionary is both an invaluable introduction to sociology for beginners, and an essential source of reference for more advanced students and teachers.

The SAGE Encyclopedia of Communication Research Methods

Author : Mike Allen
Publisher : SAGE Publications
ISBN 13 : 1483381420
Total Pages : 2013 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis The SAGE Encyclopedia of Communication Research Methods by : Mike Allen

Download or read book The SAGE Encyclopedia of Communication Research Methods written by Mike Allen and published by SAGE Publications. This book was released on 2017-04-11 with total page 2013 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication research is evolving and changing in a world of online journals, open-access, and new ways of obtaining data and conducting experiments via the Internet. Although there are generic encyclopedias describing basic social science research methodologies in general, until now there has been no comprehensive A-to-Z reference work exploring methods specific to communication and media studies. Our entries, authored by key figures in the field, focus on special considerations when applied specifically to communication research, accompanied by engaging examples from the literature of communication, journalism, and media studies. Entries cover every step of the research process, from the creative development of research topics and questions to literature reviews, selection of best methods (whether quantitative, qualitative, or mixed) for analyzing research results and publishing research findings, whether in traditional media or via new media outlets. In addition to expected entries covering the basics of theories and methods traditionally used in communication research, other entries discuss important trends influencing the future of that research, including contemporary practical issues students will face in communication professions, the influences of globalization on research, use of new recording technologies in fieldwork, and the challenges and opportunities related to studying online multi-media environments. Email, texting, cellphone video, and blogging are shown not only as topics of research but also as means of collecting and analyzing data. Still other entries delve into considerations of accountability, copyright, confidentiality, data ownership and security, privacy, and other aspects of conducting an ethical research program. Features: 652 signed entries are contained in an authoritative work spanning four volumes available in choice of electronic or print formats. Although organized A-to-Z, front matter includes a Reader’s Guide grouping entries thematically to help students interested in a specific aspect of communication research to more easily locate directly related entries. Back matter includes a Chronology of the development of the field of communication research; a Resource Guide to classic books, journals, and associations; a Glossary introducing the terminology of the field; and a detailed Index. Entries conclude with References/Further Readings and Cross-References to related entries to guide students further in their research journeys. The Index, Reader’s Guide themes, and Cross-References combine to provide robust search-and-browse in the e-version.

Encyclopedia of Management Theory

Author : Eric H. Kessler
Publisher : SAGE Publications
ISBN 13 : 1506307795
Total Pages : 1053 pages
Book Rating : 4.5/5 (63 download)

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Book Synopsis Encyclopedia of Management Theory by : Eric H. Kessler

Download or read book Encyclopedia of Management Theory written by Eric H. Kessler and published by SAGE Publications. This book was released on 2013-03-01 with total page 1053 pages. Available in PDF, EPUB and Kindle. Book excerpt: In discussing a management topic, scholars, educators, practitioners, and the media often toss out the name of a theorist (Taylor, Simon, Weber) or make a sideways reference to a particular theory (bureaucracy, total quality management, groupthink) and move on, as if assuming their audience possesses the necessary background to appreciate and integrate the reference. This is often far from the case. Individuals are frequently forced to seek out a hodgepodge of sources varying in quality and presentation to provide an overview of a particular idea. This work is designed to serve as a core reference for anyone interested in the essentials of contemporary management theory. Drawing together a team of international scholars, it examines the global landscape of the key theories and the theorists behind them, presenting them in the context needed to understand their strengths and weaknesses to thoughtfully apply them. In addition to interpretations of long-established theories, it also offers essays on cutting-edge research as one might find in a handbook. And, like an unabridged dictionary, it provides concise, to-the-point definitions of key concepts, ideas, schools, and figures. Features and Benefits: Two volumes containing over 280 signed entries provide users with the most authoritative and thorough reference resources available on management theory, both in terms of breadth and depth of coverage. Standardized presentation format, organized into categories based on validity and importance, structures entries so that readers can assess the fundamentals, evolution, and impact of theories. To ease navigation between and among related entries, a Reader’s Guide groups entries thematically and each entry is followed by Cross-References. In the electronic version, the Reader’s Guide combines with the Cross-References and a detailed Index to provide robust search-and-browse capabilities. An appendix with a Chronology of Management Theory allows readers to easily chart directions and trends in thought and theory from early times to the present. An appendix with Central Management Insights allows readers to easily understand, compare, and apply major theoretical messages of the field. Suggestions for Further Reading at the end of each entry guide readers to sources for more detailed research and discussion. Key themes include: Nature of Management Managing People, Personality, and Perception Managing Motivation Managing Interactions Managing Groups Managing Organizations Managing Environments Strategic Management Human Resources Management International Management and Diversity Managerial Decision Making, Ethics, and Creativity Management Education, Research, and Consulting Management of Operations, Quality, and Information Systems Management of Entrepreneurship Management of Learning and Change Management of Technology and Innovation Management and Leadership Management and Social / Environmental Issues PLUS: Appendix of Chronology of Management Theory PLUS: Appendix of Central Management Insights