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Author : Arlyn Custer Rosander
Publisher : Quality Resources
ISBN 13 : 9780527916442
Total Pages : 596 pages
Book Rating : 4.9/5 (164 download)
Download or read book The Quest for Quality in Services written by Arlyn Custer Rosander and published by Quality Resources. This book was released on 1989 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sheila Leatherman
Publisher : CRC Press
ISBN 13 : 1315344955
Total Pages : 336 pages
Book Rating : 4.3/5 (153 download)
Download or read book The Quest for Quality in the NHS written by Sheila Leatherman and published by CRC Press. This book was released on 2018-12-14 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: PUBLISHED IN ASSOCIATION WITH THE NUFFIELD TRUST Quality is an issue of central importance in the NHS and yet, despite a considerable number of initiatives, programmes and organisation that have focussed on improving quality in the NHS over recent years, there's no comprehensive, reliable balance and rigorous account of the strengths and weaknesses in healthcare delivery. This book provides an authoritative and accessible account of the state of quality in the NHS. Unless information on quality is properly gathered, organised, analysed and used, the health service will continue to lack a foundation on which sustained and systemic improvement can be based. The Quest for Quality in the NHS: a chartbook on quality of care in the UK is a comprehensive, rigorous and robust account of healthcare quality and will inform the public, managers, researchers and policymakers about gaps between what is possible, and what is delivered by the healthcare system.
Author : Rigard Steenkamp
Publisher : Juta and Company Ltd
ISBN 13 : 9780702151903
Total Pages : 220 pages
Book Rating : 4.1/5 (519 download)
Download or read book The Quest for Quality of Work Life written by Rigard Steenkamp and published by Juta and Company Ltd. This book was released on 2002 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work includes a thorough treatment of the roles of our organiztional culture and leadership that provide the seedbed for quality work life. The values encapsulated in the organizational value structure will determine the way operations are conducted. The operational conditions deal with the creation of a safe, heathy and motivating environment. Management is fast becoming of vital importance in all industries but particularly in mining and manufacturing. Quality of work life is not the sole responsibility of an organization and its management structures. The individual must accept part of the responsibility. This book provides extensive guidance on issues such as preparation to deal with change through the development of transformational intelligence, self-management skills and personal financial management. This book is the among the first in South Africa and one of few in the world to provide a holistic overview of the creation, development and maintenance of quality of work life (QWLO) in organizations.
Author : Alessandro Martinisi
Publisher : Anthem Press
ISBN 13 : 1785275348
Total Pages : 208 pages
Book Rating : 4.7/5 (852 download)
Download or read book Statistics and the Quest for Quality Journalism written by Alessandro Martinisi and published by Anthem Press. This book was released on 2020-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book looks at how numbers and statistics have been used to underpin quality in news reporting. In doing so, the aim is to challenge some common assumptions about how journalists engage and use statistics in their quest for quality news. It seeks to improve our understanding about the usage of data and statistics as a primary means for the construction of social reality. This is a task, in our view, that is urgent in times of ‘post-truth’ politics and the rise of ‘fake news’. In this sense, the quest to produce ‘quality’ news, which seems to require incorporating statistics and engaging with data, as laudable and straightforward as it sounds, is instead far more problematic and complex than what is often accounted for.
Author : Bernard Gauthier
Publisher : World Bank Publications
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4./5 ( download)
Download or read book Bypassing Health Providers: The Quest for Better Price and Quality of Health Care in Chad written by Bernard Gauthier and published by World Bank Publications. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: This paper investigates individuals' bypassing behavior in the health sector in Chad and the determinants of individuals' facility choice. The authors introduce a new way to measure bypassing using the patients' own knowledge of alternative health providers available to them instead of assuming that information as previously done. The authors analyze how perceived health care quality and prices impact patients' bypassing decisions. The analysis uses data from a Quantitative Service Delivery Survey in Chad's health sector carried out in 2004. The survey covers 281 primary health care centers and 1,801 patients. The matching of facility data and patient data allows the analysis to control for a wide range of important patient and facility characteristics, such as income, severity of illness, quality of health care, or price of services. The findings show that income inequalities translate into health service inequalities. There is evidence of two distinct types of bypassing activities in Chad: (1) patients from low-income households bypass high-quality facilities they cannot afford to go to low-quality facilities, and (2) rich individuals bypass low-quality facilities and aim for more expensive facilities that also offer a higher quality of care. These significant differences in patients' facility choices are observed across income groups as well as between rural and urban areas.
Author :
Publisher :
ISBN 13 :
Total Pages : 388 pages
Book Rating : 4.:/5 (39 download)
Download or read book The Quest for Quality written by and published by . This book was released on 1970 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lawrence L. Martin
Publisher : SAGE Publications
ISBN 13 : 1452254362
Total Pages : 120 pages
Book Rating : 4.4/5 (522 download)
Download or read book Total Quality Management in Human Service Organizations written by Lawrence L. Martin and published by SAGE Publications. This book was released on 1993-09-10 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now that business, government, and other fields are embracing Total Quality Management (TQM) as their management philosphy, TQM may also hold the solution for problems that exist in human services organizations today. After a brief history of TQM, the author discusses the philosophy of management, quality as an organizational goal, the challenges of determining an organization′s customers, and collecting and using customer quality data. He also describes how to achieve quality improvement through teamwork and shows how to use brainstorming, cause and effect diagrams, check sheets, and pareto analysis. Among the other topics examined are contractor involvement, training top management personnel, training middle managers and staff, and selecting an implementation strategy. All the examples used in this volume are drawn from the fields of public administration, gerontology, public health, and management of nonprofit organizations. Total Quality Management in Human Service Organizations is a good "backgrounder" for human service administrators and organizations prior to undergoing a more detailed agency discussion of, or training in, TQM. It is also of great value to students and faculty in social work administration programs who are interested in the basics of TQM.
Author : Michael Milakovich
Publisher : CRC Press
ISBN 13 : 9781884015458
Total Pages : 288 pages
Book Rating : 4.0/5 (154 download)
Download or read book Improving Service Quality written by Michael Milakovich and published by CRC Press. This book was released on 1995-03-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of customer demands, are a sound means to respond to changing markets. However, when various quality and productivity theories and methods are applied without changing the organizational culture, it is very difficult to consistently deliver quality results. This important new book focuses on quality improvement methods for high performance in public and private services not covered in other books: applications focus on construction, education, government, insurance, public utilities, health care, and nonprofit services. Rather than detailing the technical processes to achieve inspection, planning, quality auditing, statistics, or risk assessment, this book presents step-by-step guidelines, recommendations, and action plans for changing service organizations to implement quality improvements. Sound theory and careful strategic planning are presented to assist readers in developing an understanding of how to select the essential elements of systems that best fit their customers' needs.
Author : Peter Mudie
Publisher : Routledge
ISBN 13 : 1136366792
Total Pages : 280 pages
Book Rating : 4.1/5 (363 download)
Download or read book Services Marketing Management written by Peter Mudie and published by Routledge. This book was released on 2012-06-25 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services Marketing Management builds on the success of the previous editions, formally entitled 'The Management and Marketing of Services', to provide an easily digestible approach to the service industry with a specific focus on the management and marketing elements. This new edition has been thoroughly revamped to include pedagogical features such as exercises and mini cases throughout the text to consolidate learning and make it more student friendly. New content has been incorporated to bring the subject matter thoroughly up to date, for example featuring more on the Internet, the inclusion of material on call centres in respect of service delivery and service encounter; additional material on customer relationship management (CRM); consideration of frontline employees and internal marketing; and a discussion of revenue management issues in managing demand and capacity. Particularly suitable for students on marketing, business and hospitality courses who require a good grounding in the principles of services marketing, the practical implications are shown clearly and effectively demonstrate how the principles are applied in the real world. A web based lecturer resource accompanies the text.
Author : Sheila T. Leatherman
Publisher :
ISBN 13 :
Total Pages : 320 pages
Book Rating : 4.:/5 (7 download)
Download or read book The Quest for Quality in the NHS written by Sheila T. Leatherman and published by . This book was released on 2003 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quest for Quality in the Nhs
Author : United States. Department of the Interior
Publisher :
ISBN 13 :
Total Pages : 102 pages
Book Rating : 4.3/5 ( download)
Download or read book Quest for Quality written by United States. Department of the Interior and published by . This book was released on 1965 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Stephen Walter Brown
Publisher : Lexington Books
ISBN 13 : 9780669211528
Total Pages : 416 pages
Book Rating : 4.2/5 (115 download)
Download or read book Service Quality written by Stephen Walter Brown and published by Lexington Books. This book was released on 1991 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
Author : Phillip S. Wexler
Publisher : St Martins Press
ISBN 13 : 9780312141301
Total Pages : 344 pages
Book Rating : 4.1/5 (413 download)
Download or read book The Quest for Quality written by Phillip S. Wexler and published by St Martins Press. This book was released on 1996-01-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Argues that quality customer service is a competitive edge, tells how to evaluate service quality, and suggests techniques for improving quality
Author : Akkucuk, Ulas
Publisher : IGI Global
ISBN 13 : 1668481049
Total Pages : 573 pages
Book Rating : 4.6/5 (684 download)
Download or read book Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector written by Akkucuk, Ulas and published by IGI Global. This book was released on 2023-03-24 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: It has become clear that managing and maintaining state-of-the-art healthcare facilities is more important than ever before. Healthcare consists of many different institutions and supports personnel ranging from laboratories of universities, public and private hospitals, research centers of health institutions, public health institutes, institutions, and organizations engaged in research and development in the field of medicine. For all these entities to be successful, there needs to be coordination among the bodies and quality must be kept at a very high level. The Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector considers the current state of the healthcare services sector and examines future directions. Covering topics such as quality excellence models, accreditation, and e-health, this major reference work is an essential resource for economists, healthcare specialists, government officials, consultants, business leaders and executives, healthcare professionals, IT managers, students and educators of higher education, researchers, and academicians.
Download or read book Total Quality Management (TQM) written by and published by . This book was released on 1992 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Philippe Theys
Publisher : Editions TECHNIP
ISBN 13 : 9782710809647
Total Pages : 274 pages
Book Rating : 4.8/5 (96 download)
Download or read book Quest for Quality Data written by Philippe Theys and published by Editions TECHNIP. This book was released on 2011 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Digital Oilfield is the buzzword of the oil industry in these early years of the 21st century.Data swiftly flows to databases, moves around the world at the speed of light and can be exchanged seamlessly between all stakeholders. From time to time, for good housekeeping, data is cleansed. Many people are involved in these intermediate or final steps.But, who cares about the real sources of oilfield data, seismic profiles, wirelines and LWD logs, drilling data and core measurements? This book expresses the real concerns about input data. It explains the inherent weaknesses of the oilfield data acquisition processes and gives recommendations on how to improve them. This quest goes through the paths of uncertainty management and elucidates the important role of the field engineers.
Author : Valarie A. Zeithaml
Publisher : Simon and Schuster
ISBN 13 : 1439137471
Total Pages : 185 pages
Book Rating : 4.4/5 (391 download)
Download or read book Delivering Quality Service written by Valarie A. Zeithaml and published by Simon and Schuster. This book was released on 2010-05-11 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.
