The Experience Mindset

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The Experience Mindset

Author : Tiffani Bova
Publisher : Penguin
ISBN 13 : 059354269X
Total Pages : 289 pages
Book Rating : 4.5/5 (935 download)

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Book Synopsis The Experience Mindset by : Tiffani Bova

Download or read book The Experience Mindset written by Tiffani Bova and published by Penguin. This book was released on 2023-06-06 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time. Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. It’s not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you’ll learn: How people, processes, technology, and culture contribute to the “virtuous cycle” of EX and CX. Why the best companies have programs that minimize the customer’s effort as well as the employee’s effort (and how companies like Southwest and Best Buy get this right) How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.) What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can’t improve what you can’t measure. Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have.

Growth IQ

Author : Tiffani Bova
Publisher : Penguin
ISBN 13 : 0525534407
Total Pages : 354 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Growth IQ by : Tiffani Bova

Download or read book Growth IQ written by Tiffani Bova and published by Penguin. This book was released on 2018-08-14 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: A WALL STREET JOURNAL BESTSELLER Do you know the best way to drive your company's growth? If not, it's time to boost your Growth IQ. Trying to find the one right move that will improve your business's performance can feel overwhelming. But, as you'll discover in Growth IQ, there are just ten simple--but easily misunderstood--paths to growth, and every successful growth strategy can be boiled down to picking the right combination and sequence of these paths for your current context. Tiffani Bova travels around the world helping companies solve their most vexing problem: how to keep growing in the face of stiff competition and a fast-changing business environment. Whether she's presenting to a Fortune 500 board of directors or brainstorming over coffee with a startup founder, Bova cuts through the clutter and confusion that surround growth. Now, she draws on her decades of experience and more than thirty fascinating, in-depth business stories to demonstrate the opportunities--and pitfalls--of each of the ten growth paths, how they work together, and how they apply to business today. You'll see how, for instance: * Red Bull broke Coca-Cola and PepsiCo's stranglehold on the soft drink market by taking the Customer Base Penetration path to establish a foothold with adventure sports junkies and expand into the mainstream. * Marvel transformed itself from a struggling comic book publisher into a global entertainment behemoth by using a Customer and Product Diversification strategy and shifting their focus from comic books to comic book characters in movies. * Starbucks suffered a brand crisis when they overwhelmed their customers with a Product Expansion strategy, and brought back CEO Howard Schultz to course-correct by returning to the Customer Experience path. Through Bova's insightful analyses of these and many other case studies, you'll see why it can be a mistake to imitate strategies that worked for your competitors, or rely on strategies that worked for you in the past. To grow your company with confidence, you first need to grow your Growth IQ.

The Outward Mindset

Author : , The Arbinger Institute
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626567174
Total Pages : 189 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis The Outward Mindset by : , The Arbinger Institute

Download or read book The Outward Mindset written by , The Arbinger Institute and published by Berrett-Koehler Publishers. This book was released on 2016-06-13 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unknowingly, too many of us operate from an inward mindset—a narrow-minded focus on self-centered goals and objectives. When faced with personal ineffectiveness or lagging organizational performance, most of us instinctively look for quick-fix behavioral band-aids, not recognizing the underlying mindset at the heart of our most persistent challenges. Through true stories and simple yet profound guidance and tools, The Outward Mindset enables individuals and organizations to make the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation—a shift to an outward mindset.

Mind Your Mindset

Author : Michael Hyatt
Publisher : Baker Books
ISBN 13 : 1493433970
Total Pages : 150 pages
Book Rating : 4.4/5 (934 download)

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Book Synopsis Mind Your Mindset by : Michael Hyatt

Download or read book Mind Your Mindset written by Michael Hyatt and published by Baker Books. This book was released on 2023-01-31 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you trust the voice in your head? Our brains are remarkable. They subconsciously translate the events around us into meaningful storylines that inform what we think and how we live. The problem is, the stories our minds feed us as facts aren't always true. Worse, these stories turn into false beliefs about others, the world, and ourselves that keep us from our true potential. These limiting beliefs confront us all. But what if you could harness your brain's operating system to tell a new story? Not just any story. A true story that empowers you to overcome limitations and surpass your goals. Drawing upon the latest insights in performance psychology, neuroscience, and cognitive science, as well as case studies from their own clients, New York Times bestselling author Michael Hyatt and Megan Hyatt Miller outline a framework anyone can follow to test their own assumptions and start living better, truer stories that shape superior outcomes in business and life.

Leadership and Self-deception

Author : The Arbinger Institute
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1576755029
Total Pages : 193 pages
Book Rating : 4.5/5 (767 download)

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Book Synopsis Leadership and Self-deception by : The Arbinger Institute

Download or read book Leadership and Self-deception written by The Arbinger Institute and published by Berrett-Koehler Publishers. This book was released on 2002 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains why self-deception is at the heart of many leadership problems, identifying destructive patterns that undermine the successes of potentially excellent professionals while revealing how to improve teamwork, communication, and motivation. Reprint.

Chess Improvement

Author : Peter Wells
Publisher : Crown House Publishing Ltd
ISBN 13 : 1785835092
Total Pages : 269 pages
Book Rating : 4.7/5 (858 download)

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Book Synopsis Chess Improvement by : Peter Wells

Download or read book Chess Improvement written by Peter Wells and published by Crown House Publishing Ltd. This book was released on 2020-10-16 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Barry Hymer and Peter Wells, Chess Improvement: It's all in the mindset is an engaging and instructive guide that sets out how the application of growth mindset principles can accelerate chess improvement. With Tim Kett and insights from Michael Adams, David Howell, Harriet Hunt, Gawain Jones, Luke McShane, Matthew Sadler and Nigel Short. Foreword by Henrik Carlsen, father of world champion Magnus Carlsen. Twenty-first-century knowledge about skills development and expertise requires us to keep such mystical notions as fixed 'talent' in perspective, and to emphasise instead the dynamic and malleable nature of these concepts. Nowhere is this more apparent than in chess, where many gifted players fall prey to plausible but self-defeating beliefs and practices - and thereby fail to achieve the levels their 'natural' abilities predicted. Happily, however, the reverse can be true too; through learned dispositions such as grit, risk-taking, strategic thinking and a capacity for sheer hard work, players of apparently modest abilities can achieve impressive results. Blending theory, practice and the distinct but complementary skills of two authors - one an academic (and amateur chess player) and the other a highly regarded England Chess Olympiad coach (and grandmaster) - Chess Improvement is an invaluable resource for any aspirational chess player or coach/parent of a chess player. Barry and Peter draw on interviews conducted with members of England's medal-winning elite squad of players and provide a template for chess improvement rooted in the practical wisdom of experienced chess players and coaches. They also include practical illustrative descriptions from the games and chess careers of both developing and leading players, and pull together themes and suggestions in a way which encourages readers to create their own trajectories for chess improvement.

Promoting Belonging, Growth Mindset, and Resilience to Foster Student Success

Author : Amy Baldwin
Publisher : The National Resource Center for The First-Year Experience
ISBN 13 : 1942072384
Total Pages : 209 pages
Book Rating : 4.9/5 (42 download)

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Book Synopsis Promoting Belonging, Growth Mindset, and Resilience to Foster Student Success by : Amy Baldwin

Download or read book Promoting Belonging, Growth Mindset, and Resilience to Foster Student Success written by Amy Baldwin and published by The National Resource Center for The First-Year Experience. This book was released on 2020-03-12 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, growth mindset, resilience, and belonging have become popular topics for research and practice among college educators. The authors of this new volume deepen the conversation around these noncognitive factors that significantly impact student success. Along with offering support for the development of learning mindsets, this book contains strategies for faculty and staff to consider as they create initiatives, programs, and assessments for use in and outside the classroom. Informative features include: - Learning Mindset Stories, highlighting how students, faculty, and staff members dealt with issues related to belonging, growth mindset, and resilience; - Campus Conversations, providing questions for generating discussion among faculty, staff, and students on what institutions can do to incorporate learning mindsets with an eye toward student success; and - Next Steps, serving as a roadmap for implementing institutional change.

The Serendipity Mindset

Author : Christian Busch
Publisher : Penguin
ISBN 13 : 0593086023
Total Pages : 386 pages
Book Rating : 4.5/5 (93 download)

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Book Synopsis The Serendipity Mindset by : Christian Busch

Download or read book The Serendipity Mindset written by Christian Busch and published by Penguin. This book was released on 2020-06-09 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good luck isn’t just chance—it can be learned and leveraged—and The Serendipity Mindset explains how you can use serendipity to make life better at work, at home—everywhere. Many of us believe that the great turning points and opportunities in our lives happen by chance, that they’re out of our control. Often we think that successful people—and successful companies and organizations—are simply luckier than the rest of us. Good fortune—serendipity—just seems to happen to them. Is that true? Or are some people better at creating the conditions for coincidences to arise and taking advantage of them when they do? How can we connect the dots of seemingly random events to improve our lives? In The Serendipity Mindset, Christian Busch explains that serendipity isn’t about luck in the sense of simple randomness. It’s about seeing links that others don’t, combining these observations in unexpected and strategic ways, and learning how to detect the moments when apparently random or unconnected ideas merge to form new opportunities. Busch explores serendipity from a rational and scientific perspective and argues that there are identifiable approaches we can use to foster the conditions to let serendipity grow. Drawing from biology, chemistry, management, and information systems, and using examples of people from all walks of life, Busch illustrates how serendipity works and explains how we can train our own serendipity muscle and use it to turn the unexpected into opportunity. Once we understand serendipity, Busch says, we become curators of it, and luck becomes something that no longer just happens to us—it becomes a force that we can grasp, shape, and hone. Full of exciting ideas and strategies, The Serendipity Mindset offers a clear blueprint for how we can cultivate serendipity to increase innovation, influence, and opportunity in every aspect of our lives.

Mindset

Author : Carol S. Dweck
Publisher : Ballantine Books
ISBN 13 : 0345472322
Total Pages : 322 pages
Book Rating : 4.3/5 (454 download)

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Book Synopsis Mindset by : Carol S. Dweck

Download or read book Mindset written by Carol S. Dweck and published by Ballantine Books. This book was released on 2007-12-26 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefining success, building lifelong resilience, and supercharging self-improvement. “Through clever research studies and engaging writing, Dweck illuminates how our beliefs about our capabilities exert tremendous influence on how we learn and which paths we take in life.”—Bill Gates, GatesNotes “It’s not always the people who start out the smartest who end up the smartest.” After decades of research, world-renowned Stanford University psychologist Carol S. Dweck, Ph.D., discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she shows how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. People with a fixed mindset—those who believe that abilities are fixed—are less likely to flourish than those with a growth mindset—those who believe that abilities can be developed. Mindset reveals how great parents, teachers, managers, and athletes can put this idea to use to foster outstanding accomplishment. In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset. She also expands the mindset concept beyond the individual, applying it to the cultures of groups and organizations. With the right mindset, you can motivate those you lead, teach, and love—to transform their lives and your own.

I Can't Do That, Yet

Author : Esther Pia Cordova
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781545237274
Total Pages : 0 pages
Book Rating : 4.2/5 (372 download)

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Book Synopsis I Can't Do That, Yet by : Esther Pia Cordova

Download or read book I Can't Do That, Yet written by Esther Pia Cordova and published by Createspace Independent Publishing Platform. This book was released on 2017-11-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Enna is a girl who doesn't believe in herself and often utters the phrase "I can't do that!" One night in a dream she sees all the possible future versions of herself, discovering that she can be any of those versions with time, knowledge and dedication. She develops a growth mindset throughout her journey and instead of saying "I can't do that," she learns to say "I can't do that YET!"--Back cover.

Mindset - Updated Edition

Author : Carol Dweck
Publisher : Hachette UK
ISBN 13 : 1472139968
Total Pages : 329 pages
Book Rating : 4.4/5 (721 download)

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Book Synopsis Mindset - Updated Edition by : Carol Dweck

Download or read book Mindset - Updated Edition written by Carol Dweck and published by Hachette UK. This book was released on 2017-01-12 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: World-renowned Stanford University psychologist Carol Dweck, in decades of research on achievement and success, has discovered a truly groundbreaking idea-the power of our mindset. Dweck explains why it's not just our abilities and talent that bring us success-but whether we approach them with a fixed or growth mindset. She makes clear why praising intelligence and ability doesn't foster self-esteem and lead to accomplishment, but may actually jeopardize success. With the right mindset, we can motivate our kids and help them to raise their grades, as well as reach our own goals-personal and professional. Dweck reveals what all great parents, teachers, CEOs, and athletes already know: how a simple idea about the brain can create a love of learning and a resilience that is the basis of great accomplishment in every area.

The Winner's Brain

Author : Jeff Brown
Publisher : Da Capo Lifelong Books
ISBN 13 : 0738214078
Total Pages : 240 pages
Book Rating : 4.7/5 (382 download)

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Book Synopsis The Winner's Brain by : Jeff Brown

Download or read book The Winner's Brain written by Jeff Brown and published by Da Capo Lifelong Books. This book was released on 2010-03-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wonder why some people seem blessed with success? In fact, everyone is capable of winning in life; you just need to develop the right brain for it. In The Winner's Brain, Drs. Jeffrey Brown and Mark J. Fenske use cutting-edge neuroscience to identify the secrets of those who succeed no matter what -- and demonstrate how little it has to do with IQ or upbringing. Through simple everyday practices, Brown and Fenske explain how to unlock the brain's hidden potential, using: Balance: Make emotions work in your favor Bounce: Create a failure-resistant brain Opportunity Radar: Spot hot prospects previously hidden by problems Focus Laser: Lock into what's important Effort Accelerator: Cultivate the drive to win Along the way, meet dozens of interesting people who possess "win factors" (like the inventor of Whac-A-Mole) and glean fascinating information (like why you should never take a test while wearing red). Compulsively readable, The Winner's Brain will not only give you an edge, but also motivate you to pursue your biggest dreams.

Intentional Mindset

Author : Dave Anderson
Publisher : BenBella Books
ISBN 13 : 1953295215
Total Pages : 256 pages
Book Rating : 4.9/5 (532 download)

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Book Synopsis Intentional Mindset by : Dave Anderson

Download or read book Intentional Mindset written by Dave Anderson and published by BenBella Books. This book was released on 2021-04-13 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some people seem to be born with a mental makeup that predestines them for success. But anyone can master their mindset. Dave Anderson shows you how. In Intentional Mindset, LearnToLead founder Dave Anderson shows you how to purposefully develop both killer instinct and mental toughness by cultivating and strengthening ten specific traits. The author of 15 books and host of the popular podcast The Game Changer Life, Dave's guidance has impacted readers and listeners in more than 145 countries. Now, he shares a unique blueprint for developing the mindset you need to succeed, presenting foundational strategies for intentionally developing and strengthening what he calls the ACCREDITED traits: attitude, competitiveness, character, rigor, effort, discipline, intelligence, tenacity, energy, and drive. Throughout the book, readers will follow the progress of three "case studies." The frustrations, progress, and victories of "Fred," "Frank," and "Frances" will replace the sterile or academic approach so common in personal development books with a more readable, personal, and actionable experience. What's more, Anderson provides an optional 70-day follow-up course to integrate the book's lessons into one's daily routine and accelerate results. All materials for this course, including a downloadable workbook and 70 supporting videos—one for each day—are provided at no cost on the LearnToLead website. Intentional Mindset is a true game changer—a book that gives you the tools to shape your future by shaping your mind.

The Pain-Free Mindset

Author : Dr Deepak Ravindran
Publisher : Random House
ISBN 13 : 1473581451
Total Pages : 195 pages
Book Rating : 4.4/5 (735 download)

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Book Synopsis The Pain-Free Mindset by : Dr Deepak Ravindran

Download or read book The Pain-Free Mindset written by Dr Deepak Ravindran and published by Random House. This book was released on 2021-03-04 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you know anyone who works in the NHS. A nurse, doctor, physio, dietitian, administrator, manager, literally anyone. Gift them this book. Dr Rupy Aujla This book is an absolute must have for anyone who wants to take back control of their lives - and most importantly - their pain. Kate Silverton There is no easy fix when it comes to chronic pain. Opioids are often the first, addictive resort and surgery rarely achieves the pain free outcome promised. But while there is no single fix, there is a way out and it starts with your mindset. This is the powerful approach of The Pain-Free Mindset, where NHS pain consultant Dr Ravindran brings his 20 years of experience to offer you an effective set of techniques that will help you take back control and overcome your pain. In this groundbreaking guide you will: ·Discover what happens to your body and brain when you experience pain ·Learn how you can change the way you perceive and respond to pain - without taking addictive medication ·Find the best pain-management plan for you and your lifestyle Packed with science-backed tips and inspiring case studies this book will transform your mindset and show that you have the power to live pain free.

The Scout Mindset

Author : Julia Galef
Publisher : Penguin
ISBN 13 : 0735217556
Total Pages : 290 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis The Scout Mindset by : Julia Galef

Download or read book The Scout Mindset written by Julia Galef and published by Penguin. This book was released on 2021-04-13 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: "...an engaging and enlightening account from which we all can benefit."—The Wall Street Journal A better way to combat knee-jerk biases and make smarter decisions, from Julia Galef, the acclaimed expert on rational decision-making. When it comes to what we believe, humans see what they want to see. In other words, we have what Julia Galef calls a "soldier" mindset. From tribalism and wishful thinking, to rationalizing in our personal lives and everything in between, we are driven to defend the ideas we most want to believe—and shoot down those we don't. But if we want to get things right more often, argues Galef, we should train ourselves to have a "scout" mindset. Unlike the soldier, a scout's goal isn't to defend one side over the other. It's to go out, survey the territory, and come back with as accurate a map as possible. Regardless of what they hope to be the case, above all, the scout wants to know what's actually true. In The Scout Mindset, Galef shows that what makes scouts better at getting things right isn't that they're smarter or more knowledgeable than everyone else. It's a handful of emotional skills, habits, and ways of looking at the world—which anyone can learn. With fascinating examples ranging from how to survive being stranded in the middle of the ocean, to how Jeff Bezos avoids overconfidence, to how superforecasters outperform CIA operatives, to Reddit threads and modern partisan politics, Galef explores why our brains deceive us and what we can do to change the way we think.

The Ultra Mindset

Author : Travis Macy
Publisher : Da Capo Lifelong Books
ISBN 13 : 0738218146
Total Pages : 290 pages
Book Rating : 4.7/5 (382 download)

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Book Synopsis The Ultra Mindset by : Travis Macy

Download or read book The Ultra Mindset written by Travis Macy and published by Da Capo Lifelong Books. This book was released on 2015-04-14 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to apply an endurance athlete's gritty, perseverant, and positive mental strategies cultivate a winning mindset and achieve success in work, family, athletics, and beyond

Oxford Papers

Author : C. Terry Warner
Publisher :
ISBN 13 : 9780989793506
Total Pages : 183 pages
Book Rating : 4.7/5 (935 download)

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Book Synopsis Oxford Papers by : C. Terry Warner

Download or read book Oxford Papers written by C. Terry Warner and published by . This book was released on 2013-09-20 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Educated in philosophy at Yale, Dr. C. Terry Warner has devoted a lifetime to the study of self-deception. In a steady stream of lectures, papers, and seminars over nearly three decades, Dr. Warner has presented the results of his academic inquiry into the foundations of human behavior to both scholarly and non-scholarly audiences. The papers that make up this collection, among others, were all prepared as part of Warner's work at Oxford--either presented in lectures there, prepared for presentation or publication there, or prepared in response to colleagues there--and have been assembled for the use of the serious student of Arbinger's rich and robust philosophical underpinnings"--