The Elements Of Police Hostage And Crisis Negotiations

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The Elements of Police Hostage and Crisis Negotiations

Author : James L Greenstone
Publisher : Routledge
ISBN 13 : 1136614664
Total Pages : 251 pages
Book Rating : 4.1/5 (366 download)

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Book Synopsis The Elements of Police Hostage and Crisis Negotiations by : James L Greenstone

Download or read book The Elements of Police Hostage and Crisis Negotiations written by James L Greenstone and published by Routledge. This book was released on 2013-05-13 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Run a safe and successful crisis negotiation—from start to finish! The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them reduces the negotiation procedures for hostage, barricaded, and suicide incidents to their basic elements, providing quick and easy access to the information you need-from the initial call-out to the final debriefing. Based on field-tested principles proven to work, the book also includes newly developed and highly specialized techniques for more experienced negotiators. Author James L. Greenstone provides a user-friendly, step-by-step guide to the intervention and negotiation process that will help you get the job done—right. Designed for day-to-day, on-the-scene use, The Elements of Police Hostage and Crisis Negotiations is a practical handbook for experienced professionals and novices that can also be used as a supplementary textbook for criminal justice, crisis intervention, and psychology coursework. Each chapter contains useful checklists, procedural notes, tables, strategy worksheets, and forms, and the book includes special indices for quick reference in addition to a traditional index. Dr. Greenstone, a police mental health consultant and psychologist who served as Director of the Psychological Services Unit of the Fort Worth Police Department in Texas, uses a simple and direct format that emphasizes procedures, action and results, leaving theoretical discussions for another time and place. The book examines the negotiation process from start to finish, including preincident preparations, first response responsibilities, responding to the call-out, arriving at the scene, preparing to negotiate, making contact, preparing for the surrender, post-incident tasks, preparing equipment, and more. Topics covered in The Elements of Police Hostage and Crisis Negotiations include: legal considerations telephone surveillance guidelines the Stockholm Syndrome working with S.W.A.T. and Tactical Emergency Medical Support dealing with the media recognizing “red flags” the issues of suicide debriefing the hostage team the 150 laws of hostage and crisis negotiation and the 10 most serious errors a negotiator can make The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them is a practical guide that’s equally effective in the field, in training, and in the office.

Crisis Negotiations

Author : Michael J. McMains
Publisher : Routledge
ISBN 13 : 1317522990
Total Pages : 1175 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Crisis Negotiations by : Michael J. McMains

Download or read book Crisis Negotiations written by Michael J. McMains and published by Routledge. This book was released on 2014-09-19 with total page 1175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined.

Psychological Aspects of Crisis Negotiation

Author : Thomas Strentz
Publisher : CRC Press
ISBN 13 : 1466516836
Total Pages : 371 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Psychological Aspects of Crisis Negotiation by : Thomas Strentz

Download or read book Psychological Aspects of Crisis Negotiation written by Thomas Strentz and published by CRC Press. This book was released on 2012-05-17 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: While there are many books on crisis negotiation, most of the current literature focuses on the history and mechanics of this dynamic process, leaving out critical elements that are required for a successful encounter with a hostage-taker or other malfeasant. Psychological Aspects of Crisis Negotiation, Second Edition explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Drawn from articles published by Thomas Strentz while serving at the FBI Academy* along with written versions of lectures developed and delivered since his retirement, the book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as The Bay of Pigs invasion and the Challenger and Columbia incidents, the book demonstrates how faulty group decision making can spell tragedy. Enhanced with case studies to put the material into context, this second edition also includes new chapters on the first responder, hostage survival, and the Islamic belief system and culture. Steeped in sage advice from a national expert, this volume arms those tasked with confronting dangerous offenders with the knowledge and tools they need to subvert disaster and ensure the preservation of human life. *Articles were reviewed by the Academy Editorial/Review Board and approved by the Bureau for publication.

Hostage/crisis Negotiations

Author : Thomas Strentz
Publisher :
ISBN 13 : 9780398088699
Total Pages : 0 pages
Book Rating : 4.0/5 (886 download)

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Book Synopsis Hostage/crisis Negotiations by : Thomas Strentz

Download or read book Hostage/crisis Negotiations written by Thomas Strentz and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is on dealing with hostage and crisis negotiations and how this can be successfully accomplished in order to save lives. Typically, those encountered by correctional and law enforcement crisis negotiators fall into one of three broad categories: The Bad, the Mad, and the Sad – or, those with antisocial personality disorder; those who are severely mentally ill, insane or psychotic; or those who are contemplating suicide, respectively. This book outlines tactics and procedures for dealing with these three groups of individuals. Many excerpts will be found of siege dialogue and behind-the-scenes efforts of those in the command post and other locations whose efforts and energies play an integral role in this life-saving process. Some topics discussed include how using sleep deprivation should be avoided by hostage and crisis negotiators and how it can be used to advantage against the culprits; and how active listening skills (ALS) can be utilized and the mechanics of the process. These ALS guidelines show how being not only a good interviewer but also a good listener can be used to find a remedy to the situation. Team roles and responsibilities are also discussed in some detail. Using “hooks,” or topics/persons that can be used to extract the subject from the crisis, and “hot buttons,” or topics/persons that should be avoided from discussion, is also examined. Several “Lessons Learned” sections are also included after the dialogues, outlining what was learned and achieved in the process and which pitfalls should be avoided. Crisis negotiations has also been included in the book because a growing number of subjects with whom crisis negotiators deal are not holding hostages. While it is not the purpose of this text to review all tactics and techniques of the negotiations process, many examples are provided of what does work and, on occasion, what does not. It will prove to be a very useful tool to corrections and police negotiators and crisis interveners who seek peaceful ends to these very volatile and dangerous situations.

Crisis Negotiations

Author : Michael J. McMains
Publisher : Routledge
ISBN 13 : 1437755062
Total Pages : 574 pages
Book Rating : 4.4/5 (377 download)

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Book Synopsis Crisis Negotiations by : Michael J. McMains

Download or read book Crisis Negotiations written by Michael J. McMains and published by Routledge. This book was released on 2010-05-26 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined. McMains and Mullins are leading authorities on crisis negotiations. Learning objectives, discussion questions, and real-life negotiation situations expand on the text.

Psychological Aspects of Crisis Negotiation

Author : Thomas Strentz
Publisher : CRC Press
ISBN 13 : 1351367099
Total Pages : 253 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Psychological Aspects of Crisis Negotiation by : Thomas Strentz

Download or read book Psychological Aspects of Crisis Negotiation written by Thomas Strentz and published by CRC Press. This book was released on 2017-11-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychological Aspects of Crisis Negotiation, Third Edition, explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Strentz, an experienced negotiator who designed and directed the FBI’s hostage negotiator program, lays out the critical elements that are required for a successful encounter with a hostage taker or other malfeasant. This book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as the Bay of Pigs invasion and the Challenger and Columbia incidents, this text demonstrates how faulty group decision making can spell tragedy. Enhanced with case studies to put the material into context, this third edition also includes new chapters on the SWAT team/crisis negotiator interface and on the genesis of the increased incidence of mentally ill hostage takers. Based on decades of experience in the fi eld and practical advice from a national expert, this volume arms negotiators with the knowledge and tools they need to defuse crises and increase the odds that hostages will survive.

Crisis Negotiations

Author : Michael J. McMains
Publisher : Routledge
ISBN 13 : 0429999259
Total Pages : 724 pages
Book Rating : 4.4/5 (299 download)

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Book Synopsis Crisis Negotiations by : Michael J. McMains

Download or read book Crisis Negotiations written by Michael J. McMains and published by Routledge. This book was released on 2020-07-16 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections, the sixth edition, is an invaluable resource for mitigating, managing, or responding to high risk negotiation incidents. This revision includes the current research on negotiating high-risk incidents in the classroom and the field. It includes an applied analysis of the value of psychopathology to high-risk perpetrators. It refines the "empirical eclecticism" introduced in the fourth edition to provide a conceptual basis for crisis negotiations. The authors include summary bullet points at the end of each chapter for easy reference when negotiators are in the field and a review of the literature since the last edition appeared. Their discussion of the strategic planning process involved in high-risk negotiation incidents focuses clearly on the critical questions negotiators need to ask themselves about any high-risk incident and provides a practical approach to the psychology of individuals that engage in high-risk incidents. Known as "the bible" to experienced professionals in the field, this sixth edition of Crisis Negotiations is vital for practitioners as well as for criminology, criminal justice or psychology courses in crisis management, applied psychology, and special operations in law enforcement and corrections. Instructors will find it well supported by ancillary materials including discussion questions, slide presentations, and a test bank, as well as case studies and self-assessment quizzes for students, making it easy to develop a first-time course or to integrate it into an existing course.

Psychological Aspects of Crisis Negotiation, Second Edition

Author : Thomas Strentz
Publisher : CRC Press
ISBN 13 : 1439880050
Total Pages : 371 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Psychological Aspects of Crisis Negotiation, Second Edition by : Thomas Strentz

Download or read book Psychological Aspects of Crisis Negotiation, Second Edition written by Thomas Strentz and published by CRC Press. This book was released on 2011-12-01 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: While there are many books on crisis negotiation, most of the current literature focuses on the history and mechanics of this dynamic process, leaving out critical elements that are required for a successful encounter with a hostage-taker or other malfeasant. Psychological Aspects of Crisis Negotiation, Second Edition explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Drawn from articles published by Thomas Strentz while serving at the FBI Academy* along with written versions of lectures developed and delivered since his retirement, the book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as The Bay of Pigs invasion and the Challenger and Columbia incidents, the book demonstrates how faulty group decision making can spell tragedy. Enhanced with case studies to put the material into context, this second edition also includes new chapters on the first responder, hostage survival, and the Islamic belief system and culture. Steeped in sage advice from a national expert, this volume arms those tasked with confronting dangerous offenders with the knowledge and tools they need to subvert disaster and ensure the preservation of human life. *Articles were reviewed by the Academy Editorial/Review Board and approved by the Bureau for publication.

Crisis Negotiations

Author : Michael J. McMains
Publisher :
ISBN 13 : 9781138133426
Total Pages : 592 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Crisis Negotiations by : Michael J. McMains

Download or read book Crisis Negotiations written by Michael J. McMains and published by . This book was released on 2015-10-29 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading authorities on negotiations present the result of years of research, application, testing and experimentation, and practical experience. Principles and applications from numerous disciplines are combined to create a conceptual framework for the hostage negotiator. Ideas and concepts are explained so that the practicing negotiator can apply the principles outlined.

Training Strategies for Crisis and Hostage Negotiations

Author : Arthur A. Slatkin
Publisher : Charles C Thomas Publisher
ISBN 13 : 0398085625
Total Pages : 233 pages
Book Rating : 4.3/5 (98 download)

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Book Synopsis Training Strategies for Crisis and Hostage Negotiations by : Arthur A. Slatkin

Download or read book Training Strategies for Crisis and Hostage Negotiations written by Arthur A. Slatkin and published by Charles C Thomas Publisher. This book was released on 2009 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Strategies for Crisis and Hostage Negotiations was written for trainers who are tasked with providing role play: scenario-driven training that is challenging, novel, interesting, varied, and motivating. A trainer may play a larger role as leader, expert, teacher, coordinator, planner, facilitator, resource manager/librarian, observer/evaluator, talent agent/developer, and as a liaison with local, regional, and national groups. Role play remains the principal resource as the most effective way to train negotiatorsOCoboth novice and experiencedOCoand scenarios can be written in any number of ways, with role plays having endless possible variations that provide needed practice under controlled circumstances. Role play has been employed in numerous and diverse settings in the behavioral sciences, government, military, medicine, and business, affording needed practice under these controlled circumstances. The book observes training plans, goals and objectives, roles of trainers, scenario writing, subjects and realistic guidelines for role players, creative variations for role play practice, plus feedback and evaluation. The author adds knowledge about constructing scenarios that teach and challenge, making role plays more powerful and enlivening. Foundation material is included about the role of the trainer, the trainee, adult learning, and the important process of evaluation and the creative use of role play. In addition to the basic principles and mechanics of training strategies, skill-building exercises are presented, which can be used to serve unique settings and circumstances. The basics of active listening skills, negotiations stratagems, analysis of personality, and training techniques to properly master the basic skills for negotiators at all levels are among the many facets of this resource. The author presents a constant review and application of fundamentals in the negotiation world that has produced successful resolutions and competent, skilled negotiators. For the trainer, negotiator, supervisor, or academy instructor, this manual will be an invaluable training source."

Communication in Crisis and Hostage Negotiations

Author : Arthur A. Slatkin
Publisher : Charles C Thomas Publisher
ISBN 13 : 0398079757
Total Pages : 233 pages
Book Rating : 4.3/5 (98 download)

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Book Synopsis Communication in Crisis and Hostage Negotiations by : Arthur A. Slatkin

Download or read book Communication in Crisis and Hostage Negotiations written by Arthur A. Slatkin and published by Charles C Thomas Publisher. This book was released on 2010 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The bookOCOs focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiator response; (2) the material is geared more specifically to law enforcement and emergency service officers; (3) several means of skills practice are offered to help the trainee become more comfortable and more proficient; (4) explanations, examples, and applications that make the material sensible, practical, and comprehensive; and finally (5) advanced techniques, drawn from many fields, allow both novices and experienced negotiators to find challenge and skills enhancement. As author Slatkin advises: OC Do each exercise thoroughly. Work closely with others in and outside of formal training settings and value the feedback you get so that you can hone your skills. Get to the other side of your unfamiliarity, awkwardness, and insecurity through practice. Make effective communication and active listening not just what you do when you negotiate but something you do in all aspects of your work and home life.OCO Written exercises and a role-play (with training scenarios) are included to help negotiators acquire and practice the basic communication techniques that appear in the book. This text will be of interest to all police and corrections agencies, fire and rescue emergency personnel, medical service personnel, and chaplains."

Crisis Cops

Author : Patrick R. Doering
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781534722453
Total Pages : 0 pages
Book Rating : 4.7/5 (224 download)

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Book Synopsis Crisis Cops by : Patrick R. Doering

Download or read book Crisis Cops written by Patrick R. Doering and published by Createspace Independent Publishing Platform. This book was released on 2016-08-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hostage/Crisis negotiations is one of the most demanding and stressful jobs in law enforcement. These are the origin stories from the early beginnings of Hostage/Crisis negotiations throughout the country. From New York to Los Angeles you will see how Hostage/Crisis negotiation evolved into the art form that it is today.

HOSTAGE/CRISIS NEGOTIATIONS

Author : Thomas Strentz
Publisher : Charles C Thomas Publisher
ISBN 13 : 0398088705
Total Pages : 198 pages
Book Rating : 4.3/5 (98 download)

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Book Synopsis HOSTAGE/CRISIS NEGOTIATIONS by : Thomas Strentz

Download or read book HOSTAGE/CRISIS NEGOTIATIONS written by Thomas Strentz and published by Charles C Thomas Publisher. This book was released on 2013-03-01 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is on dealing with hostage and crisis negotiations and how this can be successfully accomplished in order to save lives. Typically, those encountered by correctional and law enforcement crisis negotiators fall into one of three broad categories: The Bad, the Mad, and the Sad – or, those with antisocial personality disorder; those who are severely mentally ill, insane or psychotic; or those who are contemplating suicide, respectively. This book outlines tactics and procedures for dealing with these three groups of individuals. Many excerpts will be found of siege dialogue and behind-the-scenes efforts of those in the command post and other locations whose efforts and energies play an integral role in this life-saving process. Some topics discussed include how using sleep deprivation should be avoided by hostage and crisis negotiators and how it can be used to advantage against the culprits; and how active listening skills (ALS) can be utilized and the mechanics of the process. These ALS guidelines show how being not only a good interviewer but also a good listener can be used to find a remedy to the situation. Team roles and responsibilities are also discussed in some detail. Using “hooks,” or topics/persons that can be used to extract the subject from the crisis, and “hot buttons,” or topics/persons that should be avoided from discussion, is also examined. Several “Lessons Learned” sections are also included after the dialogues, outlining what was learned and achieved in the process and which pitfalls should be avoided. Crisis negotiations has also been included in the book because a growing number of subjects with whom crisis negotiators deal are not holding hostages. While it is not the purpose of this text to review all tactics and techniques of the negotiations process, many examples are provided of what does work and, on occasion, what does not. It will prove to be a very useful tool to corrections and police negotiators and crisis interveners who seek peaceful ends to these very volatile and dangerous situations.

Understanding and Responding to the Terrorism Phenomenon

Author : O. Nikbay
Publisher : IOS Press
ISBN 13 : 1607502496
Total Pages : 448 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Understanding and Responding to the Terrorism Phenomenon by : O. Nikbay

Download or read book Understanding and Responding to the Terrorism Phenomenon written by O. Nikbay and published by IOS Press. This book was released on 2007-06-29 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since terrorism is a global issue, counter-terrorism studies are also a global issue which requires cooperation and collaboration of multi-dimensional groups such as academicians representing the theoretical and research part, policymakers representing the coordination and authorization part and professionals representing the practical and real life experience. This publication is unique because it includes the researches, experiences and perceptions of all parts of this cooperation and collaboration. Hence, there are four primary sections in this book elaborating their perspectives: Understanding Terrorism, Suicide Attacks, Radical terrorism and Case Studies, Strategies and Tactics for Dealing with Terrorist Hostage Sieges, Hijackings and Kidnappings, and Counter-Terrorism Policies: Lessons for the Future. This book encapsulates these various themes that highlight how to understand the terrorism phenomenon and analyze how to respond to terrorism and terrorist operations and how to promote counter terrorism policies and strategies.

Stalling for Time

Author : Gary Noesner
Publisher : Random House Trade Paperbacks
ISBN 13 : 0525511288
Total Pages : 242 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Stalling for Time by : Gary Noesner

Download or read book Stalling for Time written by Gary Noesner and published by Random House Trade Paperbacks. This book was released on 2018-01-02 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The FBI’s chief hostage negotiator recounts harrowing standoffs, including the Waco siege with David Koresh and the Branch Davidians, in a memoir that inspired the miniseries Waco, now on Netflix. “Riveting . . . the most in-depth and absorbing section is devoted to the 1993 siege near Waco, Texas.”—The Washington Post In Stalling for Time, the FBI’s chief hostage negotiator takes readers on a harrowing tour through many of the most famous hostage crises in the history of the modern FBI, including the siege at Waco, the Montana Freemen standoff, and the D.C. sniper attacks. Having helped develop the FBI’s nonviolent communication techniques for achieving peaceful outcomes in tense situations, Gary Noesner offers a candid, fascinating look back at his years as an innovator in the ranks of the Bureau and a pioneer on the front lines. Whether vividly recounting showdowns with the radical Republic of Texas militia or clashes with colleagues and superiors that expose the internal politics of America’s premier law enforcement agency, Stalling for Time crackles with insight and breathtaking suspense. Case by case, minute by minute, it’s a behind-the-scenes view of a visionary crime fighter in action.

On-Scene Guide for Crisis Negotiators

Author : Frederick J. Lanceley
Publisher : Taylor & Francis
ISBN 13 : 1040080448
Total Pages : 168 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis On-Scene Guide for Crisis Negotiators by : Frederick J. Lanceley

Download or read book On-Scene Guide for Crisis Negotiators written by Frederick J. Lanceley and published by Taylor & Francis. This book was released on 2017-07-27 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to author Frederick J. Lanceley one of the world's foremost crisis negotiation authorities negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation. The new edition of On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this

Crisis Talk

Author : Rein Ove Sikveland
Publisher : Routledge
ISBN 13 : 1000415325
Total Pages : 171 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Crisis Talk by : Rein Ove Sikveland

Download or read book Crisis Talk written by Rein Ove Sikveland and published by Routledge. This book was released on 2022-07-13 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on extensive analysis of real-time, authentic crisis encounters collected in the UK and US, Crisis Talk: Negotiating with Individuals in Crisis sheds light on the relatively hidden world of communication between people in crisis and the professionals whose job it is to help them. The crisis situations explored in this book involve police hostage and crisis negotiators and emergency dispatchers interacting with individuals in crisis who threaten suicide or self-harm. The practitioners face various communicative challenges in these encounters, including managing strong emotions, resistance, hostility, and unresponsiveness. Using conversation analysis, Crisis Talk presents evidence on how practitioners deal with the interactional challenge of negotiating with people in crisis and how what they say shapes outcomes. Each chapter includes recommendations based on the detailed analysis of numerous cases of actual negotiation. Crisis Talk shows readers how every turn taken by negotiators can exacerbate or solve the communicative challenges created by crisis situations, making it a unique and invaluable text for academics in psychology, sociology, linguistic sciences, and related fields, as well as for practitioners engaging in crisis negotiation training or fieldwork.