The Changing Communication of the Retail Industry

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Publisher : GRIN Verlag
ISBN 13 : 3638722465
Total Pages : 59 pages
Book Rating : 4.6/5 (387 download)

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Book Synopsis The Changing Communication of the Retail Industry by : Lennart Schirmer

Download or read book The Changing Communication of the Retail Industry written by Lennart Schirmer and published by GRIN Verlag. This book was released on 2007-06-15 with total page 59 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2007 in the subject Business economics - Trade and Distribution, grade: 1,6, European Business School - International University Schloß Reichartshausen Oestrich-Winkel, 117 entries in the bibliography, language: English, abstract: Image advertising, the growing importance of online communication, the opportunities of Web 2.0, viral marketing as well as the need to integrate the different communication measures are just a few examples which point out the complexity and challenges for developing successful retail communication strategies. By discussing different case studies, the purpose of this paper is to provide evidence that that there is a actual change in retail communication and derive practical recommendations for retail companies.

The Changing Communication of the Retail Industry

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Author :
Publisher : GRIN Verlag
ISBN 13 : 3638738442
Total Pages : 69 pages
Book Rating : 4.6/5 (387 download)

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Book Synopsis The Changing Communication of the Retail Industry by : Lennart Schirmer

Download or read book The Changing Communication of the Retail Industry written by Lennart Schirmer and published by GRIN Verlag. This book was released on 2007 with total page 69 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2007 in the subject Business economics - Trade and Distribution, grade: 1,6, European Business School - International University Schlo Reichartshausen Oestrich-Winkel, 117 entries in the bibliography, language: English, abstract: Image advertising, the growing importance of online communication, the opportunities of Web 2.0, viral marketing as well as the need to integrate the different communication measures are just a few examples which point out the complexity and challenges for developing successful retail communication strategies. By discussing different case studies, the purpose of this paper is to provide evidence that that there is a actual change in retail communication and derive practical recommendations for retail companies.

Reshaping Retail

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Publisher : John Wiley & Sons
ISBN 13 : 1118698886
Total Pages : 208 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Reshaping Retail by : Stefan Niemeier

Download or read book Reshaping Retail written by Stefan Niemeier and published by John Wiley & Sons. This book was released on 2013-06-06 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern retail system has worked to dazzling effect. From the 19th century, store owners emerged from small beginnings to set in train an industry that has seen some operators become nationally, even globally, dominant. Along the way, they turned retailing into an art, and then a science. Now retailers in emerging markets appear to be repeating the story all over again, except on a scale and at a speed beyond anything we have seen before. Given all of this, it can be hard for those who work in retailing to accept that the industry as we know it is living on borrowed time, on the brink of transformation. There is now an urgency with which conventional store-based retailers must now act and the extent of the challenges this change represents in strategic, organizational, and above all, technological terms. Reshaping Retail sets out the driving causes, current trends and consequences of a transformation in retail triggered by technology. The changes go far beyond making items available for sale on the internet. Starting by briefly setting the historical and business system contexts for retail and describe the role that technology has played in the creation of modern retail it then explains the underlying technological drivers behind the current revolution – radical changes in the capacity of both hardware and software, mobile telecommunications changes and the advances of the Internet. Ultimately, success will hinge on more than competence; it will come down to a way of thinking. Customer-centricity will need to be valued not just by the store owner, as in the past, but also by all employees in the organization. It will need to become embedded in their daily tasks. The same applies to technology, which must be at the center of the organization and recognized as such by everyone. With a combination of extensive desk and field research, interviews with leading retailers and technologists, together with the real world experience of practitioners in this area, Reshaping Retail will inspire and help store retailers to make the necessary transformation now to win in the new consumer driven world.

Principles of Retailing

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Publisher : Routledge
ISBN 13 : 1136371893
Total Pages : 394 pages
Book Rating : 4.1/5 (363 download)

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Book Synopsis Principles of Retailing by : John Fernie

Download or read book Principles of Retailing written by John Fernie and published by Routledge. This book was released on 2013-06-17 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt: Referring widely to real examples of change and best practice in modern retail management, it gives students a thorough grounding in: * The changing retail environment * Managing change in the retail sector * Understanding the supply chain * Mastering retail operations Written by an author team with an expert knowledge of the sector and experience of communicating the key concepts to all kinds of students, Principles of Retailing is an essential text and reference.

Retail Marketing and Branding

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Publisher : John Wiley & Sons
ISBN 13 : 0470979771
Total Pages : 337 pages
Book Rating : 4.4/5 (79 download)

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Book Synopsis Retail Marketing and Branding by : Jesko Perrey

Download or read book Retail Marketing and Branding written by Jesko Perrey and published by John Wiley & Sons. This book was released on 2011-03-08 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's shoppers go online to research locations, compare prices or read reviews before they go to a store, and as soon as they are back home, they post details about their shopping experience on Facebook or other social media platforms. Online agencies rave about viral campaigns, guerrilla marketing and 360° communication. IT specialists are peddling one-to-one marketing tools and integrated customer data warehousing solutions. Should retailers care about any of this? The authors of this book firmly believe that they should — but in an environment of accelerating change, even veterans of the retail trade are looking for guidance on how to embrace the challenges thrown up by the evolving retail marketing landscape: How do I combine traditional and new marketing vehicles? How can I stay on top of what my customers want? How can I reach them efficiently? Do they still look at leaflets, or should I shift local marketing funds to social media? How can I leverage unique retail touch points, such as the POS, for value creation? Successful retail management might once have been about ‘just doing it’, but that is no longer the case. This book offers retail professionals practical and robust ways to improve the performance of their marketing function and align marketing investments with business objectives. This book consolidates the know-how of more than 30 practitioners in the field, created and refined over many years together with leading international companies. It covers some of the latest and most sophisticated approaches to the subject, yet it is anything but a theoretical treatise. The authors' hands-on approach and the wealth of case examples make it an essential guide for all consumer-minded retailers. (from the Foreword by Dr Klaus Behrenbeck, Director, McKinsey & Company, Inc., Leader Consumer Industries & Retail Group, Europe)

Learning Big Data Gathering to Predict Retail and Service Industry

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Publisher :
ISBN 13 : 9781726762281
Total Pages : 663 pages
Book Rating : 4.7/5 (622 download)

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Book Synopsis Learning Big Data Gathering to Predict Retail and Service Industry by : Johnny Ch LOK

Download or read book Learning Big Data Gathering to Predict Retail and Service Industry written by Johnny Ch LOK and published by . This book was released on 2018-10-05 with total page 663 pages. Available in PDF, EPUB and Kindle. Book excerpt: 4.4Understanding food industry marketing communication ( pull marketing communication strategy)In food industry , it needs have an efficient marketing communication strategy in order to the food providers can persuade their food consumers to choose to buy their food easily. Firstly, the food provider needs to understand the global consumer's prefence to find how any why to persuade they to choose to buy their food products. It is important to develop marketing communication strategies to solve challenges and find or seek opportunities in the communicaion process between the food providers (manufacturers) and its food retailers, food wholesalers ( supermarkets , food stores). In its communication marketing strategy, it needs to consider two channels: The first channel is supply chain development and management channel. The food supplier ( manufacturer) needs to learn how to manage its differene kinds of food supply chain, learn how to manage its food quality and food transportation logistics methods and learn how to communicate to its food retailers or food wholesalers how to help it to sell its different kinds of food to let consumers to buy attractively. The another channel is that it needs to learn how drive food consumer behavioral consumptionand learn hoe to predict why whose consumption behavioral change. Hence, the food supplier ( manufacturer) needs to learn how to communicate with its food retailers and food wholesalers to know how any why its food consumers' choices to but its foods behavioral change. It concerns that it needs to communicate with them to learn how and why its old food consumers' taste change, researchs and builds new food product brand development as well as learns how to achieve efficient marketing communication strategy and point of sale strategies. Finally, the food supplier ) manfacturer) will gather all data from there both channels to brings all data together to implement strategy revisited and revised the weaknesses and keep strengths in order to find the most useful solvable method to attract new potential food consumers to choose to buy to food or keep its old consumers to continue to choose to buy its food. Hence, one efficient marketing communication strategy which can represent the " PROMOTION" element of the marketing mix. Such on this food industry case, food marketing is all about food selling and communicating ideas be they to buy a good taste of food or good food salespeople service or take notice of a publis health apeal ( e.g. eat fruit and vegetabl). None of this is possible without a good and effective communication strategy between the food supplier ( manufacturer) and its food retailers or food wholesalers.In many food and agricultural markets, the food and agriculture suppliers ( producers and supply chain/ channel partners, it has become increasingly difficult to differentiate between food or agricultural product offerings. So, the number of available and visable positioning opportunities also diminishes. So, it implies that efficient communication strategy can assist them to create long-life marketing communication opportunities to promote their any agriculturl food success. Some of the key roles that promotion can play in food marketing include as below:

The Retail Revival

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Publisher : John Wiley & Sons
ISBN 13 : 1118489802
Total Pages : 275 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis The Retail Revival by : Doug Stephens

Download or read book The Retail Revival written by Doug Stephens and published by John Wiley & Sons. This book was released on 2013-02-11 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditional retail is becoming increasingly volatile and challenged as a business model. Brick-and-mortar has shifted to online, while online is shifting into pop-up storefronts. Virtual stores in subway platforms and airports are offering new levels of convenience for harried commuters. High Street and Main Street are becoming the stuff of nostalgia. The Big Box is losing ground to new models that attract consumers through their most-trusted assistant—the smartphone. What’s next? What’s the future for you—a retailer—who is witnessing a tsunami of change and not knowing if this means grasping ahold of new opportunity or being swept away? The Retail Revival answers these questions by looking into the not-so-distant retail past and by looking forward into a future that will continue to redefine retail and its enormous effect on society and our economies. Massive demographic and economic shifts, as well as historic levels of technological and media disruption, are turning this once predictable industry—where “average” was king—into a sea of turbulent change, leaving consumer behavior permanently altered. Doug Stephens, internationally renowned consumer futurist, examines the key seismic shifts in the market that have even companies like Walmart and Procter & Gamble scrambling to cope, and explores the current and future trends that will completely change the way we shop. The Retail Revival provides no-nonsense clarity on the realities of a completely new retail marketplace— realities that are driving many industry executives to despair. But the future need not be dark. Stephens offers hope and guidance for any businesses eager to capitalize on these historic shifts and thrive. Entertaining and thought-provoking, The Retail Revival makes sense of a brave new era of consumer behavior in which everything we thought we knew about retail is being completely reimagined. Praise for The Retail Revival “It doesn’t matter what type of retail you do—if you sell something, somewhere, you need to read Doug Stephens’ The Retail Revival. Packed with powerful insights on the changing retail environment and what good retailers should be thinking about now, The Retail Revival is easy to read, well-organized and provides essential food for thought.” — Gregg Saretsky, President and CEO, WestJet “This book captures in sharp detail the deep and unprecedented changes driving new consumer behaviors and values. More importantly, it offers clear guidance to brands and retailers seeking to adapt and evolve to meet entirely new market imperatives for success.” —John Gerzema, Author of Spend Shift and The Athena Doctrine “The Retail Revival is a critical read for all marketing professionals who are trying to figure out what’s next in retail... Doug Stephens does a great job of explaining why retail has evolved the way it has, and the book serves as an important, trusted guide to where it’s headed next. ” —Joe Lampertius SVP, Shopper Marketing, Momentum Worldwide and Owner, La Spezia Flavor Market “Doug Stephens has proven his right to the moniker ‘Retail Prophet.’ With careful analysis and ample examples, the author makes a compelling case for retailers to adapt, change and consequently revive their connection with consumers. Stephens presents actionable recommendations with optimism and enthusiasm—just the spoonful of sugar we need to face the necessary changes ahead.” —Kit Yarrow, Ph.D., Consumer Psychologist; Professor, Golden Gate University; Co-Author, Gen BuY: How Tweens, Teens and Twenty-Somethings are Revolutionizing Retail “Doug Stephens doesn’t just tell you why retail is in the doldrums, he tells you why retail is a major signpost for the larger troubles of our culture and provides a compelling, inspiring vision for a future of retail—and business, and society.” —Eric Garland, author of Future Inc.: How Businesses Can Anticipate and Profit from What’s Next

Introduction to Retailing

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Publisher : Juta and Company Ltd
ISBN 13 : 9780702151651
Total Pages : 140 pages
Book Rating : 4.1/5 (516 download)

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Book Synopsis Introduction to Retailing by :

Download or read book Introduction to Retailing written by and published by Juta and Company Ltd. This book was released on 2005 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book identifies the key elements and components in starting a retail business. It is a known fact that there are a number of aspects that require attention in order to enhance the chances of success of the business. These issues, deemed to be essential in the running of a retail business, include the following: focusing on the customer; being in the right merchandise; selecting suppliers; stock control; pricing for profit; management of price changes; promoting sales; blending store activities for success. The book places the relevance and importance of these issues in perspective and in a practical way illustrates the application of the theory. Activities are used to explain certain concepts and a number of South African examples can be found in the book to illustrate certain principles. Introduction to Retailing is an easy-to-read book, and offers students and business people alike a hands-on approach to fundamental retail issues.

Luxury Retail and Digital Management

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Publisher : John Wiley & Sons
ISBN 13 : 1119542340
Total Pages : 384 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Luxury Retail and Digital Management by : Michel Chevalier

Download or read book Luxury Retail and Digital Management written by Michel Chevalier and published by John Wiley & Sons. This book was released on 2020-03-17 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop a winning customer experience in the digital world Luxury consumers are changing – they come from all over the world, they are young and they are digital natives. How can luxury brands that have built themselves as pure physical players adapt their business model and practices to address their expectations without abandoning their luxury DNA? Luxury Retail and Digital Management, 2nd Edition sets focus on the major retailing challenges and customer evolutions luxury brands are facing today: the digitalisation and the emergence of the millennials and Chinese luxury consumers. These major changes have been affecting the distribution and communication channels of luxury brands; they now have to think simultaneously physical stores and e-commerce, global marketing and digital marketing. • Defines all the tools that are necessary to manage luxury stores including analysis of location and design concept • Explores the selection, training and motivation of the staff • Covers everything executives, managers and retail staff need to know in order to enter, expand, understand and succeed in the world of luxury retail Written by luxury retail experts Michel Chevalier and Michel Gutsatz, who lend their solid academic credentials and professional expertise to the subject, Luxury Retail and Digital Management, 2nd Edition provides deep insight into the main challenges that luxury brands are facing in this digital age.

Branded!

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Publisher : Wiley
ISBN 13 : 9780470768679
Total Pages : 288 pages
Book Rating : 4.7/5 (686 download)

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Book Synopsis Branded! by : Bernie Brennan

Download or read book Branded! written by Bernie Brennan and published by Wiley. This book was released on 2010-10-19 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written through the eyes of retail and technology executives, Branded! explores retailers who are successfully implementing social media and mobility strategies. Market-leading retailers are engaging technology-savvy customers though social media and mobility. Branded! reveals how these digital communication channels are an extension of a retailer's culture and strategy resulting in building brand equity. Comprehensive reviews of Starbucks, Zappos, Wet Seal, Macy's, 1-800-Flowers.com, JCPenney, Pizza Hut and Best Buy are featured. Branded!: Provides a clear review of social media as well as the rapid changes in the development and use of mobility. Demonstrates why retailers cannot 'wait and see', and must move rapidly Shows how each company's social media and mobility initiatives are based on the individual personality of the company. Discusses sophisticated analytic tools that enable retailers to measure their performance and make informed decisions on the data

Statistics of Income: Business Income Tax Returns

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Publisher :
ISBN 13 :
Total Pages : 806 pages
Book Rating : 4.3/5 (243 download)

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Book Synopsis Statistics of Income: Business Income Tax Returns by : United States. Internal Revenue Service

Download or read book Statistics of Income: Business Income Tax Returns written by United States. Internal Revenue Service and published by . This book was released on 1971 with total page 806 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Management

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Publisher : Springer Science & Business Media
ISBN 13 : 1461415535
Total Pages : 341 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Service Management by : Jay Kandampully

Download or read book Service Management written by Jay Kandampully and published by Springer Science & Business Media. This book was released on 2011-12-09 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University

Network Marketing - Enrichment Or Deception?

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Publisher : GRIN Verlag
ISBN 13 : 3656063214
Total Pages : 121 pages
Book Rating : 4.6/5 (56 download)

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Book Synopsis Network Marketing - Enrichment Or Deception? by : Gunnar Schuster

Download or read book Network Marketing - Enrichment Or Deception? written by Gunnar Schuster and published by GRIN Verlag. This book was released on 2011-11 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2010 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,7, University of Applied Sciences Essen, language: English, abstract: 1.1 Background and Motivation Relationship marketing is an approach which aims at retaining customers. Throughout history, people have used relationship marketing to expand their businesses. Moreover, some producers began to sell their products without intermediary trade directly to final consumers with the help of sales representatives. In order to gain a competitive and strategic cost advantage, the producers dispensed with traditional advertising. This procedure shows the positive aspects of relationship marketing. The original concept of NWM is based upon trust amongst people and the importance of personal recommendations. Moreover, network marketing is a marketing approach which benefits from relationships. The objective of this approach is to create a positive image of NWM through customer satisfaction. This procedure ensures the economic success of any network marketing company. NWM, in general, is conceived of a constantly growing business. Nevertheless, an ambivalent societal perception of network marketing exists. "The problem, in general, is that the activity of recruiting people [...] is socially and psychologically unacceptable to most people in our society (Bloch, 1996, p. 18)." It cannot be concluded if the success of NWM is due to relationship marketing. Within this thesis, I analyse if network marketing is enrichment for people - this means how the perception of network marketing is in the society as well as from people within NMO and further, whether NMO deceives people in order to achieve profit. 1.2 Problem According to Bhattacharya and Mehta (2000, p. 361), "Network Marketing Organisations (NMO) [...] has grown in importance over the last few decades." For example, Avon, a well-known network marketing company, is ranked number 67 in the Best Global Brands 200

Retail Strategy

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Publisher : Routledge
ISBN 13 : 0750656964
Total Pages : 374 pages
Book Rating : 4.7/5 (56 download)

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Book Synopsis Retail Strategy by : Jonathan Reynolds

Download or read book Retail Strategy written by Jonathan Reynolds and published by Routledge. This book was released on 2004 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Table of contents

Business Process Modeling, Simulation and Design

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Publisher : CRC Press
ISBN 13 : 0429673337
Total Pages : 526 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Business Process Modeling, Simulation and Design by : Manuel Laguna

Download or read book Business Process Modeling, Simulation and Design written by Manuel Laguna and published by CRC Press. This book was released on 2018-12-07 with total page 526 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes. The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics. While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently. The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integration of graphic user-friendly simulation software enables a systematic approach to create optimal designs.

Industry 4.0

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Publisher : Apress
ISBN 13 : 1484220471
Total Pages : 259 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Industry 4.0 by : Alasdair Gilchrist

Download or read book Industry 4.0 written by Alasdair Gilchrist and published by Apress. This book was released on 2016-06-28 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the current state of the production, processing, and manufacturing industries and discover what it will take to achieve re-industrialization of the former industrial powerhouses that can counterbalance the benefits of cheap labor providers dominating the industrial sector. This book explores the potential for the Internet of Things (IoT), Big Data, Cyber-Physical Systems (CPS), and Smart Factory technologies to replace the still largely mechanical, people-based systems of offshore locations. Industry 4.0: The Industrial Internet of Things covers Industry 4.0, a term that encapsulates trends and technologies that could rewrite the rules of manufacturing and production. What You'll Learn: Discover the Industrial Internet and Industrial Internet of Things See the technologies that must advance to enable Industry 4.0 and learn what is happening today to make that happen Observe examples of the implementation of Industry 4.0 Apply some of these case studies Discover the potential to take back the lead in manufacturing, and the potential fallout that could result Who This Book is For: Business futurists, business strategists, CEOs and CTOs, and anyone with an interest and an IT or business background; or anyone who may have a keen interest in how the future of IT, industry and production will develop over the next two decades.

From Conflict to Collaboration

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Publisher :
ISBN 13 : 9788119669288
Total Pages : 0 pages
Book Rating : 4.6/5 (692 download)

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Book Synopsis From Conflict to Collaboration by : Francesco Bianchi

Download or read book From Conflict to Collaboration written by Francesco Bianchi and published by . This book was released on 2023-11-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's highly competitive retail industry, effective communication plays a crucial role in the success of any organization. From conveying important information to building strong relationships with customers, communication is the backbone that keeps everything running smoothly. This subchapter explores the significance of effective communication in the retail industry and provides valuable insights for retailers and professionals in the niches of communication issues and safety. One of the primary reasons why effective communication is vital in the retail industry is its impact on customer satisfaction. Customers expect accurate information about products, prices, and services. Effective communication ensures that customers receive clear and consistent messages, which builds trust and enhances their overall shopping experience. Whether it's through face-to-face interactions, signage, or online platforms, retailers need to develop effective communication strategies to meet customer expectations and foster loyalty. Moreover, effective communication is crucial for internal operations within retail organizations. Clear and concise communication among employees ensures that everyone is on the same page and working towards common goals. It helps prevent misunderstandings, reduces conflicts, and promotes a positive work environment. By encouraging open and transparent communication channels, retailers can enhance team collaboration, boost productivity, and ultimately increase profitability. In addition to customer satisfaction and internal operations, effective communication is also vital for safety in the retail industry. Retailers have a responsibility to provide a safe environment for both employees and customers. Effective communication helps ensure that safety protocols and procedures are clearly communicated and understood by all. By keeping employees informed about potential hazards, emergency procedures, and safety regulations, retailers can minimize accidents, prevent injuries, and protect their reputation. To improve communication in the retail industry, retailers must invest in training programs and workshops that focus on effective communication techniques. These programs should address various communication channels, such as verbal, nonverbal, written, and digital communication. Retailers should also encourage feedback from employees and customers, as it provides valuable insights into areas that need improvement