Social Media And Africas Public Sector

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Social Media and Africa's Public Sector

Author : Eric Kwame Adae
Publisher : Springer Nature
ISBN 13 : 3031226429
Total Pages : 143 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Social Media and Africa's Public Sector by : Eric Kwame Adae

Download or read book Social Media and Africa's Public Sector written by Eric Kwame Adae and published by Springer Nature. This book was released on 2023-04-05 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on developing a systematic approach to understanding the transformations in Africa's public sector social media landscape. Looking at the use of social media from the African public sector perspective, the authors present a comprehensive understanding of social media practices and how these could be integrated into African public sector institutions’ operational activities in order to deliver greater value for African citizens and consumers of public goods and services. Chapters explore how social media in Africa differs from traditional media use, their application in the public sector, objectives for government using social media, and how social media plays an interactive role in e-government services. Providings practical guidance on the use of social media in Africa’s public sector and governmental spaces, the book also serves as a teaching text in governance and public sector communication efforts within the African context for both undergraduate and graduate programmes.

Social Media in the Public Sector

Author : Ines Mergel
Publisher : John Wiley & Sons
ISBN 13 : 1118109945
Total Pages : 324 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Social Media in the Public Sector by : Ines Mergel

Download or read book Social Media in the Public Sector written by Ines Mergel and published by John Wiley & Sons. This book was released on 2012-10-30 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grounded in solid research, Social Media in the Public Sector explores the myriad uses of social media in the public sector and combines existing practices with theories of public administration, networked governance, and information management. Comprehensive in scope, the book includes best practices, the strategic, managerial, administrative, and procedural aspects of using social media, and explains the theoretical dimensions of how social behavior affects the adoption of social media technologies. Praise for Social Media in the Public Sector "Mergel has produced a foundational work that combines the best kind of scholarship with shoe-leather reporting and anthropology that highlights the debates that government agencies are struggling to resolve and the fruits of their efforts as they embrace the social media revolution. Social Media in the Public Sector is a first and sets a high standard against which subsequent analysis will be measured." —Lee Rainie, director, Pew Research Center's Internet & American Life Project "Mergel is an award-winning author who again wields her story skills in this book. She excels in explaining in concrete, practical terms how government managers can use social media to serve the public. Her book puts years of research into one handy guide. It's practical. It's readable. And it's an essential read." —John M. Kamensky, senior fellow, IBM Center for The Business of Government "Mergel moves beyond the hype with detailed, comprehensive research on social media technologies, use, management, and policies in government. This book should be required reading for researchers and public managers alike." —Jane Fountain, professor and director, National Center for Digital Government, University of Massachusetts Amherst "Comprehensive and compelling, Social Media in the Public Sector makes the case that to achieve Government 2.0, agencies must first adopt Web 2.0 social technologies. Mergel explains both how and why in this contemporary study of traditional institutions adopting and adapting to new technologies." —Beth Simone Noveck, United States Deputy Chief Technology Officer (2009-2011)

Ethics and Accountable Governance in Africa's Public Sector, Volume II

Author : Kemi Ogunyemi
Publisher : Springer Nature
ISBN 13 : 3031043251
Total Pages : 196 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Ethics and Accountable Governance in Africa's Public Sector, Volume II by : Kemi Ogunyemi

Download or read book Ethics and Accountable Governance in Africa's Public Sector, Volume II written by Kemi Ogunyemi and published by Springer Nature. This book was released on 2022-10-05 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a fascinating treatment of ethics, governance, and anti-corruption initiatives from a public sector management perspective and is especially relevant for an Africa looking to benefit from the recently launched Africa Continental Free Trade Area. This second part of a two-volume set spans a wide array of contemporary issues. Chapters explore the challenges related to building an ethical climate in Africa’s public sector, what the imperatives of anti-corruption initiatives should be in Africa, ethical orientation in promoting project performance, corporate governance in Zimbabwe’s local authorities and the role of NGOs/CSOs in promoting public sector accountability. On digitalisation, the book discusses the management of Tanzanian public service integrity in the digital era and digital innovation towards sustainable public sector administration in Africa. Public sector management, ethics and corporate governance academics, students, managers and policy makers will find this edited volume critical to improving public sector management in Africa.

Public Sector Marketing Communications Volume I

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3031072936
Total Pages : 258 pages
Book Rating : 4.0/5 (31 download)

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Book Synopsis Public Sector Marketing Communications Volume I by : Ogechi Adeola

Download or read book Public Sector Marketing Communications Volume I written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-10-03 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: African nations are seeking ways to build strong institutions that are development-oriented and people-centred. Extant literature has reported the negative consequences of ineffective government communications with the public. In response, this book — the first of a two-volume edited work — focuses on marketing communication themes related to branding, public relations, trade fairs and exhibitions, and public sector communications. Public sector marketing communication plays a crucial role in bridging the gap between society and the government. Building a relationship with the public through appropriate communication tools and platforms is sacrosanct to restoring public sector image and trust. The book supports this effort by sharing conceptual and theoretical research towards the marketisation of Africa’s public sector as it strives to become an effective partner with the public it serves. Together with the second volume, which focuses on traditional and digital perspectives, this collection fills an existing information gap that is evident in Africa’s public sector.

New Public Management in Africa

Author : Robert E. Hinson
Publisher : Springer Nature
ISBN 13 : 3030771814
Total Pages : 343 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis New Public Management in Africa by : Robert E. Hinson

Download or read book New Public Management in Africa written by Robert E. Hinson and published by Springer Nature. This book was released on 2021-10-25 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.

Computing in Research and Development in Africa

Author : Abdoulaye Gamatié
Publisher : Springer
ISBN 13 : 3319082396
Total Pages : 285 pages
Book Rating : 4.3/5 (19 download)

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Book Synopsis Computing in Research and Development in Africa by : Abdoulaye Gamatié

Download or read book Computing in Research and Development in Africa written by Abdoulaye Gamatié and published by Springer. This book was released on 2014-10-11 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the trends, challenges and solutions in computing use for scientific research and development within different domains in Africa, such as health, agriculture, environment, economy, energy, education and engineering. The benefits expected are discussed by a number of recognized, domain-specific experts, with a common theme being computing as solution enabler. This book is the first document providing such a representative up-to-date view on this topic at the continent level.

Public Sector Reform in the Middle East and North Africa

Author : Robert P. Beschel
Publisher : Brookings Institution Press
ISBN 13 : 0815736983
Total Pages : 328 pages
Book Rating : 4.8/5 (157 download)

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Book Synopsis Public Sector Reform in the Middle East and North Africa by : Robert P. Beschel

Download or read book Public Sector Reform in the Middle East and North Africa written by Robert P. Beschel and published by Brookings Institution Press. This book was released on 2020-12-01 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Critical examinations of efforts to make governments more efficient and responsive Political upheavals and civil wars in the Middle East and North Africa (MENA) have obscured efforts by many countries in the region to reform their public sectors. Unwieldy, unresponsive—and often corrupt—governments across the region have faced new pressure, not least from their publics, to improve the quality of public services and open up their decisionmaking processes. Some of these reform efforts were under way and at least partly successful before the outbreak of the Arab Spring in 2010. Reform efforts have continued in some countries despite the many upheavals since then. This book offers a comprehensive assessment of a wide range of reform efforts in nine countries. In six cases the reforms targeted core systems of government: Jordan's restructuring of cabinet operations, the Palestinian Authority's revision of public financial management, Morocco's voluntary retirement program, human resource management reforms in Lebanon, an e-governance initiative in Dubai, and attempts to improve transparency in Tunisia. Five other reform efforts tackled line departments of government, among them Egypt's attempt to improve tax collection and Saudi Arabia's work to improve service delivery and bill collection. Some of these reform efforts were more successful than others. This book examines both the good and the bad, looking not only at what each reform accomplished but at how it was implemented. The result is a series of useful lessons on how public sector reforms can be adopted in MENA.

ECSM 2020 8th European Conference on Social Media

Author : Dr Christos Karpasitis
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1912764644
Total Pages : pages
Book Rating : 4.9/5 (127 download)

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Book Synopsis ECSM 2020 8th European Conference on Social Media by : Dr Christos Karpasitis

Download or read book ECSM 2020 8th European Conference on Social Media written by Dr Christos Karpasitis and published by Academic Conferences and publishing limited. This book was released on 2020-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings represent the work of contributors to the 7th European Conference on Social Media (ECSM 2020), supported by UCLan Cyprus, Larnaca on 2-3 July 2020. The Conference Chair is Dr Christos Karpasitis and the Programme Chair is Mrs Christiana Varda, from the University of Central Lancashire - Cyprus (UCLan Cyprus). ECSM is a relatively new, but well-established event on the academic research calendar. Now, in its 7th year, the key aim remains the opportunity for participants to share ideas and meet. The conference was due to be held at UCLan Cyprus, but unfortunately, due to the global Covid-19 pandemic it was moved online to be held as a virtual event. The scope of papers will ensure an interesting conference. The subjects covered illustrate the wide range of topics that fall into this important and ever-growing area of research.

Ethics and Accountable Governance in Africa's Public Sector, Volume I

Author : Kemi Ogunyemi
Publisher : Springer Nature
ISBN 13 : 3030953947
Total Pages : 214 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Ethics and Accountable Governance in Africa's Public Sector, Volume I by : Kemi Ogunyemi

Download or read book Ethics and Accountable Governance in Africa's Public Sector, Volume I written by Kemi Ogunyemi and published by Springer Nature. This book was released on 2022-05-19 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an excellent resource for academics and students interested in ethics and accountability in the public sector, as well as for practitioners, NGO workers and policymakers. Over the last decades, issues in ethical leadership have become central to the global call for higher moral standards on the part of corporate organisations and their leaders and managers. The book’s chapters investigate these concerns in Africa, where governance gaps often reflect poor leadership. Parenthetically, in 2001, a UNDP report found difficulties in applying anti-corruption laws and managing public institutions in the continent. Twenty years on, significant efforts have been made to improve the situation, yet extensive challenges still subsist. In this first volume, contributors discuss the practice of ethics, anti-corruption, and performance management, and propose solutions, some general to the continent and others country-specific.

Social Media and Local Governments

Author : Mehmet Zahid Sobaci
Publisher : Springer
ISBN 13 : 3319177222
Total Pages : 335 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Social Media and Local Governments by : Mehmet Zahid Sobaci

Download or read book Social Media and Local Governments written by Mehmet Zahid Sobaci and published by Springer. This book was released on 2015-07-11 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance

Customer Service Delivery in Africa

Author : Robert Ebo Hinson
Publisher : CRC Press
ISBN 13 : 1003856292
Total Pages : 92 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Customer Service Delivery in Africa by : Robert Ebo Hinson

Download or read book Customer Service Delivery in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2024-02-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Public Sector Marketing Communications, Volume II

Author : Ogechi Adeola
Publisher : Palgrave Macmillan
ISBN 13 : 9783031178627
Total Pages : 0 pages
Book Rating : 4.1/5 (786 download)

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Book Synopsis Public Sector Marketing Communications, Volume II by : Ogechi Adeola

Download or read book Public Sector Marketing Communications, Volume II written by Ogechi Adeola and published by Palgrave Macmillan. This book was released on 2023-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building public sector image and trust in Africa requires judicious use of appropriate marketing communications tools and platforms. Contributing authors to this second volume of a two-volume work offer insights into how the selection and strategic utilisation of marketing tools will facilitate interactions between the government and the citizens, improve inter-governmental and inter-agency collaboration, and boost a citizen-oriented public sector. Traditional marketing communications tools continue to play a key role in citizen and public sector relationships; however, given mega-trends of demographic change, urbanisation, and digitalisation in Africa, it is important to consider how public institutions, including government agencies, local government, universities, and football associations, respond and adapt to these changes. The digital revolution presents an opportunity for public sector institutions to align their communication plans with new technologies, particularly leveraging social media platforms. Together with the first volume, which focuses on public relations and brand communication perspectives, this collection fills an existing information gap evident in Africa’s public sector literature. The text serves as a decision making, teaching, and learning guide for practitioners, faculty, and students interested in applying marketing principles and practices to the public sector.

Media and Democracy in Africa

Author : Michael Leslie
Publisher : Routledge
ISBN 13 : 1351506374
Total Pages : 340 pages
Book Rating : 4.3/5 (515 download)

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Book Synopsis Media and Democracy in Africa by : Michael Leslie

Download or read book Media and Democracy in Africa written by Michael Leslie and published by Routledge. This book was released on 2017-07-05 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent discussion of democratization in Africa has focused primarily on the reform of formal state institutions: the public service, the judiciary, and the legislature. Similarly, both scholars and activists have shown interest in how associational life-and with it a civil society-might be enhanced in the countries of the African continent. Much less concern, however, has been directed to the communications media, although they form a vital part of this process. Media and Democracy in Africa provides the first comprehensive and up-to-date assessment of the role of the media in political change in sub-Saharan Africa. The central argument of the volume is that while the media may still be relatively weak compared to their positions in liberal democracies, they have come to play a much more important role than ever before since independence. Although they have not yet demonstrated sufficient effectiveness as public watchdogs and agenda setters, they have succeeded in creating new communicative spaces for people who have previously been intimidated or silent. Building on this the contributors argue that a different conceptualization of democratization than the mainstream currently uses may be necessary to capture the process in Africa where it is characterized by contestation rather than consolidation. This volume shows that the media scene in Africa is diverse. It stretches from the well-developed and technologically advanced situation in South Africa to the still fledgling media operations that are typical in sub-Saharan Africa. In these countries, print media as well as television and radio are just beginning to take their place in society and do so using simple and often outdated technology. The volume also examines how these growing outlets are supplemented by informal media, the so-called radio trottoir, or rumor mill whereby the autocratic and bureaucratic direction of public affairs are subject to private speculation and analysis. Media and Democracy in Africa is organized to provide a historical perspective on the evolution of the African media, placing the present in the context of the past, including both colonial and post-colonial experiences. It will be of interest to Africa area specialists, students of media and communications, political scientists and sociologists.

Multilingualism and the Public Sector in South Africa

Author : M. Mwaniki
Publisher : UJ Press
ISBN 13 : 1920383255
Total Pages : 218 pages
Book Rating : 4.9/5 (23 download)

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Book Synopsis Multilingualism and the Public Sector in South Africa by : M. Mwaniki

Download or read book Multilingualism and the Public Sector in South Africa written by M. Mwaniki and published by UJ Press. This book was released on 2012-06-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contributes to the discourse on language in South Africa with a specific focus on multilingualism and the public sector.

Journalism and Social Media in Africa

Author : Chris Paterson
Publisher : Routledge
ISBN 13 : 131775526X
Total Pages : 144 pages
Book Rating : 4.3/5 (177 download)

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Book Synopsis Journalism and Social Media in Africa by : Chris Paterson

Download or read book Journalism and Social Media in Africa written by Chris Paterson and published by Routledge. This book was released on 2019-07-09 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through innovative research studies and expert commentaries, this book documents the fast evolving invention of the relationship between the millions of social media and mobile phone users around Africa and traditional purveyors of news. Whilst social media demonstrates an unprecedented ability for the politically engaged to both bypass and influence traditional information flows, it also faces unique circumstances through much of Africa. Signs of social change brought by mobile technology are evident around the continent, raising questions about the nature of information exchange and citizenship. Working from a wide variety of perspectives and methodologies, the contributors to this collection address key questions emerging from rapid communication change in Africa. This book reveals how new, participatory, interactive communications technologies are enabling new tellings of Africa’s stories. This book was originally published as a special issue of Ecquid Novi: African Journalism Studies.

Digital Service Delivery in Africa

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3030839095
Total Pages : 355 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Digital Service Delivery in Africa by : Ogechi Adeola

Download or read book Digital Service Delivery in Africa written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-02-07 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.

Handbook of Public Management in Africa

Author : Gerrit van der Waldt
Publisher : Edward Elgar Publishing
ISBN 13 : 1803929391
Total Pages : 411 pages
Book Rating : 4.8/5 (39 download)

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Book Synopsis Handbook of Public Management in Africa by : Gerrit van der Waldt

Download or read book Handbook of Public Management in Africa written by Gerrit van der Waldt and published by Edward Elgar Publishing. This book was released on 2023-12-11 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: This forward-thinking Handbook provides a thorough and comprehensive guide on the positive prospects for public management and governance across the African continent. Exploring best practices learned by public management and governments in the region, this book examines Africa’s ability to leapfrog developed nations in the adoption and adaptation of managerial models, techniques and applications for government.