Digital Service Delivery In Africa

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Digital Service Delivery in Africa

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3030839095
Total Pages : 355 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Digital Service Delivery in Africa by : Ogechi Adeola

Download or read book Digital Service Delivery in Africa written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-02-07 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.

Customer Service Delivery in Africa

Author : Robert Ebo Hinson
Publisher : CRC Press
ISBN 13 : 1003856292
Total Pages : 92 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Customer Service Delivery in Africa by : Robert Ebo Hinson

Download or read book Customer Service Delivery in Africa written by Robert Ebo Hinson and published by CRC Press. This book was released on 2024-02-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from "passive audiences" to "active players" businesses are moving away from "the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and uncovers the challenges, successes, and potential areas for improvement in delivering quality customer service.

Digital Business in Africa

Author : Ogechi Adeola
Publisher : Springer Nature
ISBN 13 : 3030934993
Total Pages : 327 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Digital Business in Africa by : Ogechi Adeola

Download or read book Digital Business in Africa written by Ogechi Adeola and published by Springer Nature. This book was released on 2022-06-29 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume seeks to examine how enterprises in Africa can utilize digital technologies and innovations in creating value for their customers and clients in order to increase effectiveness and efficiency. Through social media, businesses are increasingly reaching and engaging their customers in several ways and so enterprises in Africa must harness the opportunities in the digital space if they want to remain competitive, earn profit, and meet their customers’ needs. Accordingly, this book looks at how digital technologies are helping shape the financial, educational, and advertising sectors in Africa. As digital technologies raise challenges, the chapters that follow will discuss ethical and social practical frameworks to effective digital business in Africa. This volume promises to fore both theoretical underpinnings, and practical implementations of digital technologies in the African business context.

Digital Innovations, Business and Society in Africa

Author : Richard Boateng
Publisher : Springer Nature
ISBN 13 : 3030779874
Total Pages : 433 pages
Book Rating : 4.0/5 (37 download)

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Book Synopsis Digital Innovations, Business and Society in Africa by : Richard Boateng

Download or read book Digital Innovations, Business and Society in Africa written by Richard Boateng and published by Springer Nature. This book was released on 2022-01-01 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: For African enterprises, entrepreneurs and governments to take full advantage of new digital opportunities, they need a shared strategic understanding of where they are, what they have, and what they may need to have for the future. This book presents this shared strategic vision to guide future coordinated actions of African enterprises, entrepreneurs, consumers/citizens and governments in using new and emerging digital technologies. It showcases how consumers/citizens, entrepreneurs, organisations, institutions and governments are leveraging new and emerging digital innovations to disrupt and transform value creation and service delivery in Africa.

Examining the Rapid Advance of Digital Technology in Africa

Author : Amoah, Lloyd G. Adu
Publisher : IGI Global
ISBN 13 : 1668499673
Total Pages : 390 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Examining the Rapid Advance of Digital Technology in Africa by : Amoah, Lloyd G. Adu

Download or read book Examining the Rapid Advance of Digital Technology in Africa written by Amoah, Lloyd G. Adu and published by IGI Global. This book was released on 2024-02-23 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are essential questions surrounding Africa's digitalization journey, including whether or not the continent can truly serve as the last frontier for socio-economic transformation through digital innovation. An examination of countries such as Ghana, Kenya, Senegal, and Rwanda, which are actively pursuing digitalization, may provide some answers. To evaluate the potential implications, both real and potential, that arise from this focused pursuit, a critical analysis is necessary. Scrutiny of digital infrastructure by companies like Huawei, the emergence of artificial intelligence, and the advent of quantum computing will open new pathways to understanding and establishing promising approaches to the advancement of this region. Examining the Rapid Advance of Digital Technology in Africa offers a comprehensive exploration of the transformative power of digitalization in Africa and its implications for the continent's socio-economic development. It engages with the field of science and technology studies, linking it with socio-economic impacts and transformation, to track, analyze, understand, and critique Africa's contributions to digitalization. The chapters cover a wide range of themes, including ICTs and the business environment, education, healthcare, creative industries, media, culture, tourism, agriculture, ecology, artificial intelligence, blockchain and cryptocurrency revolution, algorithmic governance, the quantum age, and urbanization. This book is a must-read for researchers, scholars, investors, and policymakers who are interested in Africa's digital transformation, as it offers valuable insights into the latest empirical and theoretical aspects shaping the continent's ongoing digitalization.

Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift

Author : Prof. Ogechi Adeola
Publisher : Pan-Atlantic University Press
ISBN 13 : 9785991024
Total Pages : 81 pages
Book Rating : 4.7/5 (859 download)

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Book Synopsis Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift by : Prof. Ogechi Adeola

Download or read book Decolonising Africa's Business Practices : Pro-Indigenous Marketing Pathway to a Paradigm Shift written by Prof. Ogechi Adeola and published by Pan-Atlantic University Press. This book was released on with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: 15th Inaugural Lecture of the Pan-Atlantic University delivered on Sept 1, 2023, by Professor Ogechi Adeola LL.B (Nigeria), B.L. (Nigeria), MBA (Manchester), DBA (Manchester), Professor of Marketing. Lagos Business School, Pan-Atlantic University, Lagos, Nigeria

The Last Digital Frontier

Author : Brian ASINGIA
Publisher : The Pearl Dream, Inc.
ISBN 13 :
Total Pages : 284 pages
Book Rating : 4./5 ( download)

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Book Synopsis The Last Digital Frontier by : Brian ASINGIA

Download or read book The Last Digital Frontier written by Brian ASINGIA and published by The Pearl Dream, Inc.. This book was released on 2019-07-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Last Digital Frontier: The History and Future of Science and Technology in Africa. This book tells a long overdue and timeless story of the rise of mankind in Africa, uncovers inventions and innovations across the continent throughout time, and paints a forecast of its digital revolution in the 21st century and beyond.The book provides a compelling historic and forward-looking exploration of “the last digital frontier” of access and inclusion, Africa, and its potential to lead, host, and create the innovation breakthroughs of the future. Pre-order now: www.brianasingia.com About the Author: Brian ASINGIA “Technology is a tool for progress towards a better society.” - ASINGIA, @brianasingia ASINGIA, CEO DreamGalaxy Platform and DreamAfrica Consulting, has over 10 years involvement in the intersection of economy, business development, environment, technology and the arts, with a focus on Africa. He began his career at Wall Street’s The New York Stock Exchange where he started as a Business Analyst in Enterprise Architecture’s CORE Technology group and left as an Associate in the Product Management group. Through his work with startups and consulting, he has engaged governments, diplomats, educational institutions, and programs like Creative Lab Paris, Traction Camp by the World Bank, TED Residency by TED, and Entrepreneurs for Impact MBA by ALTIS, Milan (Tangaza University Business Model Winner 2016). He has spoken at or attended trainings and conferences such as African Billionaire Tony Elumelu Entrepreneur Network (TEF), Africa Trade and Investment Summit (ATIGS), Concordia, Ivy Business Schools, and alma mater networks including: Lafayette College, International House NYC (as a Shelby Davis Scholar) and the United World College (UWC) alumni community. ASINGIA believes Africans must seize this moment to capture and document the truth of their past, so as to learn and grow from it. He publishes The Last Digital Frontier and writes books and scripts for film and tv. Join him at www.brianasingia.com @brianasingia #AskAsingia

Age-Inclusive ICT Innovation for Service Delivery in South Africa

Author : Vera Roos
Publisher : Springer Nature
ISBN 13 : 3030946061
Total Pages : 271 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Age-Inclusive ICT Innovation for Service Delivery in South Africa by : Vera Roos

Download or read book Age-Inclusive ICT Innovation for Service Delivery in South Africa written by Vera Roos and published by Springer Nature. This book was released on 2022-10-03 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Health Service Marketing Management in Africa

Author : Robert Hinson
Publisher : CRC Press
ISBN 13 : 0429683936
Total Pages : 390 pages
Book Rating : 4.4/5 (296 download)

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Book Synopsis Health Service Marketing Management in Africa by : Robert Hinson

Download or read book Health Service Marketing Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2019-12-06 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Service Marketing Management in Africa (978-0-429-40085-8, K402492) Shelving Guide: Business & Management / Marketing Management The application of marketing to healthcare is a fascinating field that will likely have more impact on society than any other field of marketing. It’s been theorized that an intrinsically unstable environment characterizes this very relevant emerging field, hence raising new questions. Changing regulations, discoveries, and new health treatments continuously appear and give rise to such questions. Advancements in technology not only improve healthcare delivery systems but also provide avenues for customers to seek information regarding their health conditions and influence their participatory behaviors or changing roles in the service delivery. Increasingly, there is a shift from a doctor-led approach to a more patient-centered approach. In Africa, the importance of marketing-driven practices in improving the delivery of healthcare services cannot be overemphasized. The issue of healthcare delivery and management is significant for policymakers, private sector players, and consumers of health-related services in developing economy contexts. Scholars have strongly argued in favor of marketing and value creation in healthcare service delivery in Africa. Each country in Africa has its own issues. For example, long waiting times, unavailable medications, and unfriendly staff are just a sampling of issues affecting the acceptability of healthcare services. These examples highlight the need to utilize marketing and value creation tools in the delivery of healthcare services. Furthermore, there is a need for the integration of service marketing and management principles to enhance the delivery of quality healthcare across Africa and other developing economies which is the critical focus of this book. This book responds to calls for quality healthcare service management practices or processes from developing economy perspectives. Focusing primarily on African and other developing economy contexts, this book covers seven thematic areas: strategy in healthcare; marketing imperatives in healthcare management; product and pricing management in healthcare; distribution and marketing communications in healthcare; managing people in healthcare; physical evidence and service quality management in healthcare; and process management in healthcare.

Digital innovation strategy for agrifood systems in Africa

Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9251357064
Total Pages : 26 pages
Book Rating : 4.2/5 (513 download)

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Book Synopsis Digital innovation strategy for agrifood systems in Africa by : Food and Agriculture Organization of the United Nations

Download or read book Digital innovation strategy for agrifood systems in Africa written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2022-02-11 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt: Achieving Zero Hunger, defeating poverty and accelerating sustainable inclusive growth are key objectives pursued by the African continent, particularly in the framework of the UN Agenda 2030 and the African Union Agenda 2063. However, the region has been facing persistent challenges resulting in high levels of food and nutrition insecurity, rampant poverty, environmental threats, underperformance of the agrifood sector, unemployment and under-employment for young (male and female) people, especially in rural areas. Addressing the challenges and seizing the available opportunities require news skills, capabilities and product development, which notably involves strongly anchoring digital technologies in all business processes. Falling costs of digital technologies and their popularisation are driving innovations to develop solutions to improve the productivity, incomes and resilience of farmers and food systems. This includes the building of more adaptive and agile value chains through use of data, leveraging the power of satellite observation and geodata to address pest and disease threats; the development of novel solutions for supporting farmers’ social protection; and the enhancement of traceability systems applied to food products from farm to fork. The COVID-19 impacts have demonstrated even more the need to mainstream digital solutions in agrifood business, policy and development programme implementation processes

OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste

Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264307133
Total Pages : 136 pages
Book Rating : 4.2/5 (643 download)

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Book Synopsis OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste by : OECD

Download or read book OECD Digital Government Studies Promoting the Digital Transformation of African Portuguese-Speaking Countries and Timor-Leste written by OECD and published by OECD Publishing. This book was released on 2018-11-30 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The public sectors of African Portuguese-speaking countries and Timor-Leste (PALOP-TL) have made significant progress in mobilising digital technologies to promote internal efficiency, simplify government procedures and improve the delivery of public services.

The Future of Entrepreneurship in Africa

Author : Anthony Abiodun Eniola
Publisher : Taylor & Francis
ISBN 13 : 1000816621
Total Pages : 177 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis The Future of Entrepreneurship in Africa by : Anthony Abiodun Eniola

Download or read book The Future of Entrepreneurship in Africa written by Anthony Abiodun Eniola and published by Taylor & Francis. This book was released on 2022-12-30 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: For many years, entrepreneurship has been considered as one of the most important solutions to the three-pronged challenges, poverty, unemployment and inequality, of most African countries. A recent development that has undoubtedly compounded the challenges that African entrepreneurs face and further impede the economic growth impact is Covid-19. This pandemic has exerted severe damage to economies and businesses globally. For the African setting, the implications of Covid-19 on businesses and individuals would be enormous, as African societies are rarely equipped to absorb unexpected shocks of this magnitude as the social and welfare schemes are far below requirements. This book illuminates entrepreneurship in the African setting, focusing on the prospects, challenges, and the post-Covid-19 pandemic future. It aims to offer a rich repository of information on strategies and techniques for sustaining entrepreneurial activities that can enrich African nations and will be of relevance to academics, researchers, advanced students, entrepreneurs, governments, and government agencies who are interested in understanding issues relating to entrepreneurship development within the African continent.

Pilot Digital Villages Initiative in Africa

Author : Food and Agriculture Organization of the United Nations
Publisher : Food & Agriculture Org.
ISBN 13 : 9251378886
Total Pages : 124 pages
Book Rating : 4.2/5 (513 download)

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Book Synopsis Pilot Digital Villages Initiative in Africa by : Food and Agriculture Organization of the United Nations

Download or read book Pilot Digital Villages Initiative in Africa written by Food and Agriculture Organization of the United Nations and published by Food & Agriculture Org.. This book was released on 2023-06-26 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Digital Villages Initiative (DVI) of the Food and Agriculture Organization of the United Nations (FAO) is a corporate programme aiming to combat hunger, poverty and inequality by fostering digital rural transformation. This is being carried out through the establishment of, or support to 1 000 smart rural villages supplied with the digital services needed for agrifood systems and rural transformation to achieve the Sustainable Development Goals (SDGs). The DVI supports the FAO Strategic Framework 2022–2031, which responds to key global challenges, including those engendered by COVID-19, “a global crisis, which highlighted the critical mandate of FAO to ensure functioning and sustainable agrifood systems that allow for sufficient production and consumption of food” (FAO, 2021). The programme is being implemented in various regions of the world, including Africa. In sub-Africa, it is led by the Regional Office for Africa (RAF) of FAO and is being deployed on a pilot basis in a few countries. Lessons learned will be shared while opportunities for scaling up/replication in other countries will be explored. A call for expressions of interest was made to identify which countries were interested in participating in the initiative. Seven countries responded positively and have been preselected to be part of the initial pilot: Ghana, Kenya, Malawi, Niger, Nigeria, Senegal and Somalia.

Africa’s digital future

Author : Ali Parry
Publisher : AOSIS
ISBN 13 : 1776341694
Total Pages : 422 pages
Book Rating : 4.7/5 (763 download)

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Book Synopsis Africa’s digital future by : Ali Parry

Download or read book Africa’s digital future written by Ali Parry and published by AOSIS. This book was released on 2021-12-31 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: The main thrust of this book is to examine whether Africa is in a position to benefit from the digital age, given the continent’s many development challenges and slow adoption of digital technologies. While there is substantial literature on the digital economy and the quickening pace of the Fourth Industrial Revolution (4IR), comparatively little research has been conducted on what the digital age means for Africa. This book aims to close this research gap by using various qualitative and quantitative research methodologies to arrive at a cross-section of original findings and perspectives on how Africa can capitalise on the benefits of digital developments, including their potential to create jobs and bring about more inclusive growth. The book’s main contribution is its coverage of a range of topics that will affect Africa’s digital future, including industrialisation, global value chains, transport and logistics, trade facilitation, labour-market dynamics, employment and education. The theme of digital trade forms a backdrop to many of the chapters, along with references to the COVID-19 pandemic. The book acknowledges that although African countries should learn from international best practices, they need to chart their own course according to their own particular circumstances. By adopting a digital mindset, countries should be able to diversify economically and extend their market reach across the continent. Furthermore, while Africa should be looking to the future and determining how digital technologies can become effective tools of sustainable development, the continent has much catching up to do.

Sustainable Development, Digitalization, and the Green Economy in Africa Post-COVID-19

Author : Korbla P. Puplampu
Publisher : Springer Nature
ISBN 13 : 3031321642
Total Pages : 258 pages
Book Rating : 4.0/5 (313 download)

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Book Synopsis Sustainable Development, Digitalization, and the Green Economy in Africa Post-COVID-19 by : Korbla P. Puplampu

Download or read book Sustainable Development, Digitalization, and the Green Economy in Africa Post-COVID-19 written by Korbla P. Puplampu and published by Springer Nature. This book was released on 2023-08-21 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines sustainable development in the broader framework of Africa post COVID-19. Specifically, the book studies governance and digitalization from the perspective of natural environment management, climate change, the green economy, as well as agriculture and education. Digitalization supports the deepening of natural resource governance by assessing extractive practices, sovereign wealth funds and the emerging discourse on global warming and green economic policies. This analytical exercise will better inform economic and socio-political policies and institutions for African development. The book, against the backdrop of the United Nations Agenda 2030 and the African Union Agenda 2063, offers unique insights on digitalization, governance, the green economy, and natural resource regime in Africa post COVID-19.

Emerging Issues and Prospects in African E-Government

Author : Sodhi, Inderjeet Singh
Publisher : IGI Global
ISBN 13 : 1466662972
Total Pages : 331 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Emerging Issues and Prospects in African E-Government by : Sodhi, Inderjeet Singh

Download or read book Emerging Issues and Prospects in African E-Government written by Sodhi, Inderjeet Singh and published by IGI Global. This book was released on 2014-07-31 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: Efforts have been made toward the application of electronic government in the developing world, yet questions of how to best implement governance systems and address concerns from officials and citizens alike remain to be answered. Emerging Issues and Prospects in African E-Government explores relevant practices, trends, and potential challenges facing fledgling governments in the digital era. This book focuses on the establishment and maintenance of e-government in various African countries, providing critical insights for government bodies, policymakers, administrators, and public sector researchers working in local, state, and national governments around the world.

Scaling Up Disruptive Agricultural Technologies in Africa

Author : Jeehye Kim
Publisher : World Bank Publications
ISBN 13 : 1464815224
Total Pages : 117 pages
Book Rating : 4.4/5 (648 download)

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Book Synopsis Scaling Up Disruptive Agricultural Technologies in Africa by : Jeehye Kim

Download or read book Scaling Up Disruptive Agricultural Technologies in Africa written by Jeehye Kim and published by World Bank Publications. This book was released on 2020-07-16 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study—which includes a pilot intervention in Kenya—aims to further the state of knowledge about the emerging trend of disruptive agricultural technologies (DATs) in Africa, with a focus on supply-side dynamics. The first part of the study is a stocktaking analysis to assess the number, scope, trend, and characteristics of scalable disruptive technology innovators in agriculture in Africa. From a database of 434 existing DAT operations, the analysis identified 194 as scalable. The second part of the study is a comparative case study of Africa’s two most successful DAT ecosystems in Kenya and Nigeria, which together account for half of Sub-Saharan Africa’s active DATs. The objective of these two case studies is to understand the successes, challenges, and opportunities faced by each country in fostering a conducive innovation ecosystem for scaling up DATs. The case study analysis focuses on six dimensions of the innovation ecosystem in Kenya and Nigeria: finance, regulatory environment, culture, density, human capital, and infrastructure. The third part of the study is based on the interactions and learnings from a pilot event to boost the innovation ecosystem in Kenya. The Disruptive Agricultural Technology Innovation Knowledge and Challenge Conference in Nairobi, Kenya, brought together more than 300 key stakeholders from large technology companies, agribusiness companies, and public agencies; government representatives and experts from research and academic institutions; and representatives from financial institutions, foundations, donors, and venture capitalists. Scaling Up Disruptive Agricultural Technologies in Africa concludes by establishing that DATs are demonstrating early indications of a positive impact in addressing food system constraints. It offers potential entry points and policy recommendations to facilitate the broader adoption of DATs and improve the overall food system.