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Service Quality And Consumerism A Way Towards Healthcare Excellence
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Author :Dr. Naitik Kantilal Patel , Dr. Bhupinder Chaudhary & Dr. Kinjal G. Jani Publisher :Ashok Yakkaldevi ISBN 13 :1387612859 Total Pages :163 pages Book Rating :4.3/5 (876 download)
Book Synopsis SERVICE QUALITY AND CONSUMERISM: A WAY TOWARDS HEALTHCARE EXCELLENCE by : Dr. Naitik Kantilal Patel , Dr. Bhupinder Chaudhary & Dr. Kinjal G. Jani
Download or read book SERVICE QUALITY AND CONSUMERISM: A WAY TOWARDS HEALTHCARE EXCELLENCE written by Dr. Naitik Kantilal Patel , Dr. Bhupinder Chaudhary & Dr. Kinjal G. Jani and published by Ashok Yakkaldevi. This book was released on 2022-09-20 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the quality of intangible service products has become a great challenge for managers, administrators and policy makers in the health services industry. Patient satisfaction or dissatisfaction is a complicated phenomenon that is linked to patient expectations, patient rights, health status, personal characteristics as well as health system characteristics. However, patient satisfaction as an indicator of quality of healthcare has evolved as an outcome measure and patient satisfaction surveys are being increasingly identified to be established yardsticks to measure success of the service delivery system functional at hospitals.
Author :The National Roundtable on Health Care Quality Publisher :National Academies Press ISBN 13 :0309570689 Total Pages :42 pages Book Rating :4.3/5 (95 download)
Book Synopsis Measuring the Quality of Health Care by : The National Roundtable on Health Care Quality
Download or read book Measuring the Quality of Health Care written by The National Roundtable on Health Care Quality and published by National Academies Press. This book was released on 1999-02-23 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Roundtable on Health Care Quality was established in 1995 by the Institute of Medicine. The Roundtable consists of experts formally appointed through procedures of the National Research Council (NRC) who represent both public and private-sector perspectives and appropriate areas of substantive expertise (not organizations). From the public sector, heads of appropriate Federal agencies serve. It offers a unique, nonadversarial environment to explore ongoing rapid changes in the medical marketplace and the implications of these changes for the quality of health and health care in this nation. The Roundtable has a liaison panel focused on quality of care in managed care organizations. The Roundtable convenes nationally prominent representatives of the private and public sector (regional, state and federal), academia, patients, and the health media to analyze unfolding issues concerning quality, to hold workshops and commission papers on significant topics, and when appropriate, to produce periodic statements for the nation on quality of care matters. By providing a structured opportunity for regular communication and interaction, the Roundtable fosters candid discussion among individuals who represent various sides of a given issue.
Book Synopsis Affordable Excellence by : William A. Haseltine
Download or read book Affordable Excellence written by William A. Haseltine and published by Brookings Institution Press. This book was released on 2013 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Today Singapore ranks sixth in the world in healthcare outcomes well ahead of many developed countries, including the United States. The results are all the more significant as Singapore spends less on healthcare than any other high-income country, both as measured by fraction of the Gross Domestic Product spent on health and by costs per person. Singapore achieves these results at less than one-fourth the cost of healthcare in the United States and about half that of Western European countries. Government leaders, presidents and prime ministers, finance ministers and ministers of health, policymakers in congress and parliament, public health officials responsible for healthcare systems planning, finance and operations, as well as those working on healthcare issues in universities and think-tanks should know how this system works to achieve affordable excellence."--Publisher's website.
Book Synopsis Health Service Marketing Management in Africa by : Robert Hinson
Download or read book Health Service Marketing Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2019-12-06 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Service Marketing Management in Africa (978-0-429-40085-8, K402492) Shelving Guide: Business & Management / Marketing Management The application of marketing to healthcare is a fascinating field that will likely have more impact on society than any other field of marketing. It’s been theorized that an intrinsically unstable environment characterizes this very relevant emerging field, hence raising new questions. Changing regulations, discoveries, and new health treatments continuously appear and give rise to such questions. Advancements in technology not only improve healthcare delivery systems but also provide avenues for customers to seek information regarding their health conditions and influence their participatory behaviors or changing roles in the service delivery. Increasingly, there is a shift from a doctor-led approach to a more patient-centered approach. In Africa, the importance of marketing-driven practices in improving the delivery of healthcare services cannot be overemphasized. The issue of healthcare delivery and management is significant for policymakers, private sector players, and consumers of health-related services in developing economy contexts. Scholars have strongly argued in favor of marketing and value creation in healthcare service delivery in Africa. Each country in Africa has its own issues. For example, long waiting times, unavailable medications, and unfriendly staff are just a sampling of issues affecting the acceptability of healthcare services. These examples highlight the need to utilize marketing and value creation tools in the delivery of healthcare services. Furthermore, there is a need for the integration of service marketing and management principles to enhance the delivery of quality healthcare across Africa and other developing economies which is the critical focus of this book. This book responds to calls for quality healthcare service management practices or processes from developing economy perspectives. Focusing primarily on African and other developing economy contexts, this book covers seven thematic areas: strategy in healthcare; marketing imperatives in healthcare management; product and pricing management in healthcare; distribution and marketing communications in healthcare; managing people in healthcare; physical evidence and service quality management in healthcare; and process management in healthcare.
Book Synopsis Health Care Service Management by : Marie Eloïse Muller
Download or read book Health Care Service Management written by Marie Eloïse Muller and published by Juta and Company Ltd. This book was released on 2006 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive management manual brings together a holistic philosophy of health care, an overview of good business practices, and guidelines for compliance to national and international hospital accreditation standards. Chapters cover conceptual frameworks for health service delivery, strategic planning, good governance, financial management, human resource management, and continuous quality improvement. The philosophy of Ubuntu, the African notion that everyone in a community is responsible for the welfare of its members, is also discussed as a necessary consideration in all heath care decisions.
Book Synopsis Health Professions Education by : Institute of Medicine
Download or read book Health Professions Education written by Institute of Medicine and published by National Academies Press. This book was released on 2003-07-01 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.
Book Synopsis Arts in Healthy Aging by : Patricia Dewey Lambert
Download or read book Arts in Healthy Aging written by Patricia Dewey Lambert and published by Oxford University Press. This book was released on 2024-03-17 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Arts in Healthy Aging examines public policies and professional practices that effectively use the arts to support health and well-being outcomes in older adults. It offers a comprehensive study of why and how purposefully-designed programs that engage the visual, performing, and literary arts can support the health and well-being of older adults. The authors argue that it is the right time for the American arts and aging movement to restructure itself as a national network and advocacy coalition across four domains: the arts, health, aging, and lifelong learning. Building on decades of published research, government documents, and program models, this scholarly volume provides historical perspectives, new theoretical approaches, analytical models, resources for researchers and practitioners, and pathways forward for advancing the interdisciplinary arts in healthy aging field of scholarship and practice. Although focused on the United States, the discussion of policies and practices is relevant and applicable to other countries as appropriate to their specific contexts.
Book Synopsis Cultural perspectives on services marketing by :
Download or read book Cultural perspectives on services marketing written by and published by Emerald Group Publishing. This book was released on 2005 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Transforming Leadership, Improving the Patient Experience by : Alan T. Belasen, Ph.D.
Download or read book Transforming Leadership, Improving the Patient Experience written by Alan T. Belasen, Ph.D. and published by CRC Press. This book was released on 2024-02-27 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
Book Synopsis Health System Efficiency by : Jonathan Cylus
Download or read book Health System Efficiency written by Jonathan Cylus and published by Health Policy. This book was released on 2016-12-15 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book the authors explore the state of the art on efficiency measurement in health systems and international experts offer insights into the pitfalls and potential associated with various measurement techniques. The authors show that: - The core idea of efficiency is easy to understand in principle - maximizing valued outputs relative to inputs, but is often difficult to make operational in real-life situations - There have been numerous advances in data collection and availability, as well as innovative methodological approaches that give valuable insights into how efficiently health care is delivered - Our simple analytical framework can facilitate the development and interpretation of efficiency indicators.
Book Synopsis Contexts of Contemporary Nursing by : Graham R. Williamson
Download or read book Contexts of Contemporary Nursing written by Graham R. Williamson and published by SAGE. This book was released on 2010-06-22 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: A wide variety of factors impact on the scope of nursing practice, including government policies, organisational structures, the media, education, future healthcare directions and service users themselves. It is an NMC requirement that nurses understand these factors in order to deliver quality care. This book provides a clear and practical introduction to these contexts for the new nursing student. The new edition (formerly ′Nursing in Contemporary Healthcare Practice′) has been revised to cover the organisational structures that students will find themselves working in, the various bodies involved in healthcare policy and the big issues in current and future healthcare delivery.
Book Synopsis Big Data Analytics and Machine Intelligence in Biomedical and Health Informatics by : Sunil Kumar Dhal
Download or read book Big Data Analytics and Machine Intelligence in Biomedical and Health Informatics written by Sunil Kumar Dhal and published by John Wiley & Sons. This book was released on 2022-05-20 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: BIG DATA ANALYTICS AND MACHINE INTELLIGENCE IN BIOMEDICAL AND HEALTH INFORMATICS Provides coverage of developments and state-of-the-art methods in the broad and diversified data analytics field and applicable areas such as big data analytics, data mining, and machine intelligence in biomedical and health informatics. The novel applications of Big Data Analytics and machine intelligence in the biomedical and healthcare sector is an emerging field comprising computer science, medicine, biology, natural environmental engineering, and pattern recognition. Biomedical and health informatics is a new era that brings tremendous opportunities and challenges due to the plentifully available biomedical data and the aim is to ensure high-quality and efficient healthcare by analyzing the data. The 12 chapters in??Big Data Analytics and Machine Intelligence in Biomedical and Health Informatics??cover the latest advances and developments in health informatics, data mining, machine learning, and artificial intelligence. They have been organized with respect to the similarity of topics addressed, ranging from issues pertaining to the Internet of Things (IoT) for biomedical engineering and health informatics, computational intelligence for medical data processing, and Internet of Medical Things??(IoMT). New researchers and practitioners working in the field will benefit from reading the book as they can quickly ascertain the best performing methods and compare the different approaches. Audience Researchers and practitioners working in the fields of biomedicine, health informatics, big data analytics, Internet of Things, and machine learning.
Book Synopsis Managing Client Care by : Elizabeth F. Wywialowski
Download or read book Managing Client Care written by Elizabeth F. Wywialowski and published by Elsevier Health Sciences. This book was released on 2004-01-01 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.
Author :Whende M. Carroll, MSN, RN-BC Publisher :Springer Publishing Company ISBN 13 :0826146511 Total Pages :239 pages Book Rating :4.8/5 (261 download)
Book Synopsis Emerging Technologies for Nurses by : Whende M. Carroll, MSN, RN-BC
Download or read book Emerging Technologies for Nurses written by Whende M. Carroll, MSN, RN-BC and published by Springer Publishing Company. This book was released on 2020-02-01 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn and innovate with the latest technologies in nursing and healthcare! The first text of its kind in nursing, this book provides up-to-date information on innovative, smart technologies that nurses can use in clinical and nonclinical settings to keep up with the changing face of healthcare. This compelling guide will provide you with information about exciting areas of technology that have great potential to improve patient care. Subjects include big data, artificial intelligence, virtual and augmented realities, connected technologies, and precision health. There is also discusson of the shift of healthcare delivery into the community, with an outlook on improving outcomes and enhancing practice. Each chapter focuses on developing competency in current and future real-world applications of emerging technologies. Early chapters describe how to utilize new tools, processes, models, and products to serve the quadruple aim of better managing populations, decreasing costs, and enhancing both the patient’s and the clinician’s experience. The culture of innovation coincides with the ever-changing politics of healthcare in later chapters, which then evolves into the entrepreneurial opportunities for nurses. This text is an essential introduction for all practicing nurses, nurse leaders, and nurses teaching health information technology or informatics courses. Key Features: Written by nurses for nurses The latest information on emerging health information technology and associated nursing implications Compelling cases show the dramatic effect of innovations on value-based care Learn how applying novel technologies can improve patient care Qualified instructors have access to supplementary materials, including PowerPoint slides and an Instructor’s Manual
Book Synopsis Medical Entrepreneurship by : Lukman Raimi
Download or read book Medical Entrepreneurship written by Lukman Raimi and published by Springer Nature. This book was released on 2023-01-06 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together conceptual, theoretical, policy-based, and empirical contributions from multidisciplinary lenses to bridge the existing knowledge gap in the field of medicine, entrepreneurship and health economics. This book serves as a much needed intellectual resource providing guidance to the entrepreneurial-minded medical doctors (Medipreneurs), social entrepreneurs, policymakers, academics on the subject matter with a view of applying the knowledge gained for reinvigorating the healthcare delivery system leveraging a business approach. The contributions serve as a guide to connect entrepreneurially with market opportunities, especially to provide relevant health-oriented products, services, technologies and other medical solutions for social impact in the developed and developing countries with the overarching goal of assisting policymakers to accelerate the attainment of the Sustainable Development Goal 3 (SDG3).
Book Synopsis Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector by : Akkucuk, Ulas
Download or read book Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector written by Akkucuk, Ulas and published by IGI Global. This book was released on 2023-03-24 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: It has become clear that managing and maintaining state-of-the-art healthcare facilities is more important than ever before. Healthcare consists of many different institutions and supports personnel ranging from laboratories of universities, public and private hospitals, research centers of health institutions, public health institutes, institutions, and organizations engaged in research and development in the field of medicine. For all these entities to be successful, there needs to be coordination among the bodies and quality must be kept at a very high level. The Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector considers the current state of the healthcare services sector and examines future directions. Covering topics such as quality excellence models, accreditation, and e-health, this major reference work is an essential resource for economists, healthcare specialists, government officials, consultants, business leaders and executives, healthcare professionals, IT managers, students and educators of higher education, researchers, and academicians.
Book Synopsis Journal of the Medical Association of Thailand by :
Download or read book Journal of the Medical Association of Thailand written by and published by . This book was released on 2004-10 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The journal of Medical Association of Thailand publishs original and review articles including case report that relate to the study or research on diseases, epidemiology, drug or vaccine that have the influence on clinical course, treatment and prevention of human illness
