Managing Client Care

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Managing Client Care

Author : Elizabeth F. Wywialowski
Publisher : Elsevier Health Sciences
ISBN 13 : 9780323024822
Total Pages : 442 pages
Book Rating : 4.0/5 (248 download)

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Book Synopsis Managing Client Care by : Elizabeth F. Wywialowski

Download or read book Managing Client Care written by Elizabeth F. Wywialowski and published by Elsevier Health Sciences. This book was released on 2004-01-01 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility.

Effective Client Management in Professional Services

Author : Jack Berkovi
Publisher : Routledge
ISBN 13 : 1317145623
Total Pages : 336 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis Effective Client Management in Professional Services by : Jack Berkovi

Download or read book Effective Client Management in Professional Services written by Jack Berkovi and published by Routledge. This book was released on 2016-04-29 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

Fundamental Nursing Skills and Concepts

Author : Barbara Kuhn Timby
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 9780781779098
Total Pages : 998 pages
Book Rating : 4.7/5 (79 download)

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Book Synopsis Fundamental Nursing Skills and Concepts by : Barbara Kuhn Timby

Download or read book Fundamental Nursing Skills and Concepts written by Barbara Kuhn Timby and published by Lippincott Williams & Wilkins. This book was released on 2009 with total page 998 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Ninth Edition, this full-color text combines theoretical nursing concepts, step-by-step skills and procedures, and clinical applications to form the foundation of the LPN/LVN course of study. This edition features over 100 new photographs, exciting full-color ancillaries, end-of-unit exercises, and extensively updated chapters on nursing foundations, laws and ethics, recording and reporting, nutrition, fluid and chemical balance, safety, asepsis, infection control, and medication administration. Coverage includes new information on cost-related issues, emerging healthcare settings, concept mapping, malpractice, documentation and reporting, HIPAA, and more. All Gerontologic Considerations sections have been thoroughly updated by renowned experts.

Nursing Delegation and Management of Patient Care - E-Book

Author : Kathleen Motacki
Publisher : Elsevier Health Sciences
ISBN 13 : 032369683X
Total Pages : 349 pages
Book Rating : 4.3/5 (236 download)

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Book Synopsis Nursing Delegation and Management of Patient Care - E-Book by : Kathleen Motacki

Managing Client Expectations

Author : Standolyn Robertson
Publisher :
ISBN 13 : 9781796672305
Total Pages : 113 pages
Book Rating : 4.6/5 (723 download)

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Book Synopsis Managing Client Expectations by : Standolyn Robertson

Download or read book Managing Client Expectations written by Standolyn Robertson and published by . This book was released on 2020-05-02 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to see your client relationships thrive? Discover the tools, talking points, and techniques you need to manage your clients' expectations with confidence. If you've ever found yourself at the end of an appointment wondering what went wrong, this book is for you.This is a step-by-step guide to manage your clients' expectations once and for all. We explore the three critical stages of the client relationship. *Stage 1: The Beginning of the Relationship *Stage 2: The Middle: The Initial Client Contact *Stage 3: The End of the Appointment and the Beginning of a Lasting Relationship Whether you're a new or veteran professional organizer or productivity consultant, don't spend the next 20 years learning from your mistakes; learn from mine. I share my lessons learned as well as the structures and strategies I've developed over the last 20+ years to manage client expectations and grow my business.Have you ever felt you were working for free? Learn how to establish boundaries.Are you not getting the follow-up appointments? Find the systems and strategies you need to meet the real needs of your clients.Have you ever upset a client but didn't know where you went wrong? Discover how to navigate triggers and red flags.Are you ready to be inspired to take your business to the next level by managing your client's expectations?

The Art of Client Service

Author : Robert Solomon
Publisher : John Wiley & Sons
ISBN 13 : 111922828X
Total Pages : 260 pages
Book Rating : 4.1/5 (192 download)

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Book Synopsis The Art of Client Service by : Robert Solomon

Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Nursing Delegation and Management of Patient Care - E-Book

Author : Kathleen Motacki
Publisher : Elsevier Health Sciences
ISBN 13 : 0323266916
Total Pages : 315 pages
Book Rating : 4.3/5 (232 download)

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Book Synopsis Nursing Delegation and Management of Patient Care - E-Book by : Kathleen Motacki

Download or read book Nursing Delegation and Management of Patient Care - E-Book written by Kathleen Motacki and published by Elsevier Health Sciences. This book was released on 2010-03-03 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: This dynamic resource is your guide to the latest information on the roles and responsibilities of the manager of patient care, core competencies required of nurses caring for patients, and a wide range of management concepts that nurses need to know before entering practice. With an emphasis on patient safety and evidence-based practice, it provides complete coverage of patient care management, leadership, information management, organizational planning, and human resources. Organized around the five major functional groups within health care organizations that nurses handle or frequently interact with — patient care management, leadership, information management, organizational planning, and human resources. Important content on the environment of care examines hospital safety and security issues including emergency codes, Safe Patient Handling and Movement and Materials Safety Data Sheets (MSDS). Evidence-Based boxes summarize current research and best practices for topics throughout the textbook. Clinical Corner boxes discuss practice process improvements made by nurses, including safe, effective practices used at their institutions and how they improve patient care. NCLEX® examination-style review questions at the end of each chapter offer valuable review and exam preparation.

LPN to RN Transitions

Author : Nicki Harrington
Publisher : Lippincott Williams & Wilkins
ISBN 13 : 9780781767576
Total Pages : 468 pages
Book Rating : 4.7/5 (675 download)

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Book Synopsis LPN to RN Transitions by : Nicki Harrington

Download or read book LPN to RN Transitions written by Nicki Harrington and published by Lippincott Williams & Wilkins. This book was released on 2008-01-01 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Third Edition, this book meets the needs of practical/vocational nurses and nursing faculty, as they work together to smooth the transition from the LPN to the RN role. The text provides interactive student exercises and strategies to "socialize" the LPN nurse/student into an RN program, taking into consideration its philosophy and curricular framework. This Third Edition includes an expanded chapter on communication and a new chapter on the NCLEX®.

Nursing Care Plans

Author : Marilynn E. Doenges
Publisher :
ISBN 13 : 9780803601581
Total Pages : 945 pages
Book Rating : 4.6/5 (15 download)

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Book Synopsis Nursing Care Plans by : Marilynn E. Doenges

Download or read book Nursing Care Plans written by Marilynn E. Doenges and published by . This book was released on 1997 with total page 945 pages. Available in PDF, EPUB and Kindle. Book excerpt:

CMSA's Integrated Case Management

Author : Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN
Publisher : Springer Publishing Company
ISBN 13 : 0826169511
Total Pages : 316 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis CMSA's Integrated Case Management by : Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN

Download or read book CMSA's Integrated Case Management written by Kathleen Fraser, MSN, MHA, RN-BC, CCM, CRRN and published by Springer Publishing Company. This book was released on 2018-01-28 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by case managers for case managers, this reference manual for nurses and other health professionals presents a CMSA tested approach towards systematically integrating physical and mental health case management principles and assessment tools. Since the health care field has undergone major changes such as the passing of the Patient Protection and Affordable Care Act, Mental Health Parity, Transition of Care & Chronic Care Management and the Medicare Act and CHIP Authorization Act (MACRA), health care workers must competently know how to integrate those new regulations, describe alternative payment options, and implement requirements for greater patient and family assessment, care planning, and care coordination in their practice. CMSA’s Integrated Case Management delves into the role of the case manager and unpacks how case managers assess and treat complex patients. These are patients who may be challenged with medical and behavioral conditions, poor access to care services, as well as chronic illnesses and disabilities, and require multidisciplinary care to regain health and function. With a wealth of information on regulatory requirements, new models of care, integration of services, digital and telemedicine, and new performance measures that are clearly defined for nurses in nursing terminology, chapters outline the steps needed to begin, implement, and use the interventions of the Integrated Case Management approach. All content aligns with the newly revised 2017 Model Care Act, CMSA Standards of Practice 2016 as well as the CMSA Core Curriculum for Case Management Third Edition.

Long-Term Care Administration and Management

Author : Darlene Yee-Melichar, EdD, FGSA, FAGHE
Publisher : Springer Publishing Company
ISBN 13 : 0826195687
Total Pages : 392 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Long-Term Care Administration and Management by : Darlene Yee-Melichar, EdD, FGSA, FAGHE

Download or read book Long-Term Care Administration and Management written by Darlene Yee-Melichar, EdD, FGSA, FAGHE and published by Springer Publishing Company. This book was released on 2014-02-07 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This concise guide to long-term services and supports introduces a broad array of topics and presents ideas on how to get more extensive information... A variety of graphs, tables, and charts make the information easy to understand. Overall the book is well-organized with chapters that can stand on their own... Readers considering going into long-term care management or administration would find this book a valuable tool."--Doodyís Medical Reviews This is a comprehensive reference for long-term care administrators, practitioners and students who want to understand the options, issues, and trends related to the effective administration and management of long-term care communities. The book is unique in its in-depth focus on what needs to be accomplished and the evidence-based information about what actually works. Multifaceted insights address the ever-changing world of the long-term care industry and offer best practices and model programs in eldercare. This multidisciplinary book covers the most crucial aspects of management including federal and/or state regulations required to provide long-term care services and operate long-term care communities. It offers advice on care at home, naturally occurring retirement communities, and continuing care retirement communities, client care, staff retention, preventing elder abuse and neglect, anticipating and managing litigation and arbitration in long-term care, aging and human diversity, Alzheimerís Disease, palliative care, care transitions, and much more. Distilling many years of practical, research and teaching experience, the authors provide the necessary tools and tips that will enable professionals to maximize the quality of care and the quality of life for older adults living in long-term care communities. Each chapter includes helpful pedagogical features such as learning objectives, case studies, effective practices, and/or model programs in eldercare. Key Features: Based on federal and/or state regulations required to provide long-term care services and operate long-term care communities Examines the complex operations of long-term care options for effective eldercare Highlights the most cost-effective practices and model programs in long-term care communities that are currently used throughout the United States Provides useful tips about client care and staff retention as well as marketing and census development, financing and reimbursement, and legal issues Promotes innovative collaboration between education, research, and practice that is reflected by the training of the editors and contributing authors

Patient Safety and Quality

Author : Ronda Hughes
Publisher : Department of Health and Human Services
ISBN 13 :
Total Pages : 592 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Patient Safety and Quality by : Ronda Hughes

Download or read book Patient Safety and Quality written by Ronda Hughes and published by Department of Health and Human Services. This book was released on 2008 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Nurses play a vital role in improving the safety and quality of patient car -- not only in the hospital or ambulatory treatment facility, but also of community-based care and the care performed by family members. Nurses need know what proven techniques and interventions they can use to enhance patient outcomes. To address this need, the Agency for Healthcare Research and Quality (AHRQ), with additional funding from the Robert Wood Johnson Foundation, has prepared this comprehensive, 1,400-page, handbook for nurses on patient safety and quality -- Patient Safety and Quality: An Evidence-Based Handbook for Nurses. (AHRQ Publication No. 08-0043)." - online AHRQ blurb, http://www.ahrq.gov/qual/nurseshdbk/

Client Management & Leadership Success

Author : Ray A Hargrove-Huttel
Publisher : F.A. Davis
ISBN 13 : 0803622422
Total Pages : 273 pages
Book Rating : 4.8/5 (36 download)

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Book Synopsis Client Management & Leadership Success by : Ray A Hargrove-Huttel

Download or read book Client Management & Leadership Success written by Ray A Hargrove-Huttel and published by F.A. Davis. This book was released on 2008-11-10 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepares students to meet the challenges of setting priorities, delegating, and assigning nursing tasks and managing clients and nursing staff.

Nursing Management in the New Paradigm

Author : Catherine E. Loveridge
Publisher : Jones & Bartlett Learning
ISBN 13 : 9780834206205
Total Pages : 532 pages
Book Rating : 4.2/5 (62 download)

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Book Synopsis Nursing Management in the New Paradigm by : Catherine E. Loveridge

Download or read book Nursing Management in the New Paradigm written by Catherine E. Loveridge and published by Jones & Bartlett Learning. This book was released on 1996 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook, intended for upper level undergraduate and graduate students in nursing administration, addresses the changing role of professional nurses in the delivery of health services in the United States. The student will be able to examine current health care systems and prepare for changes under health care reform. Each chapter includes theoretical principles, research findings to support practice, practical implementation strategies and examples, and idea generating study questions.

Saunders Q & A Review for the NCLEX-PN® Examination E-Book

Author : Linda Anne Silvestri
Publisher : Elsevier Health Sciences
ISBN 13 : 0323556140
Total Pages : 672 pages
Book Rating : 4.3/5 (235 download)

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Book Synopsis Saunders Q & A Review for the NCLEX-PN® Examination E-Book by : Linda Anne Silvestri

Download or read book Saunders Q & A Review for the NCLEX-PN® Examination E-Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2019-02-05 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best way to prepare for the NCLEX-PN Exam is practice, practice, practice! And with over 5,000 NCLEX-style review questions reflecting the most current clinical updates and test plan, Saunders Q&A Review for the NCLEX-PN® Examination, 5th Edition delivers all the practice you need to pass this all-important exam and so much more! Review questions in the physical book or go online and utilize the quiz mode or exam mode for an even more realistic review experience. There are ample alternate item question types in both the physical book and online. All questions are cross-categorized by level of cognitive ability, client needs area, integrated process, and 21 different clinical content areas — giving you the ability to really focus your study efforts where you need it most. All questions also include rationales for correct and incorrect options; as well as helpful test-taking strategies. This proven study resource has already helped thousands of students pass the NCLEX-PN Exam the first time. Don’t miss your chance! Detailed test-taking strategies for each question offer clues for analyzing and uncovering the correct answer option. Rationales are provided for both correct and incorrect options. All alternate item format questions provide the necessary practice in critical thinking and prioritization. 85-question comprehensive exam reflects the percentages identified in the NCLEX-PN exam test plan. Content organized by Client Needs and Integrated Processes provides an organized review for exam preparation and end-of-course standardized exams. Each question is categorized by level of cognitive ability, Client Needs area, integrated process, and clinical content area offer multiple study and exam selections. Introductory chapters cover exam preparation guidance, nonacademic preparation, test-taking strategies, the CAT format, and the NCLEX-PN from a new graduate’s perspective. NEW! Content reflecting the latest NCLEX-PN test plan incorporates the most current clinical updates. NEW! 300 additional questions make a total of 5,000 practice questions between the book and the Evolve companion website. NEW! Video and graphic option questions familiarize users with these alternate item format question types that could appear on the NCLEX. NEW! Testlets feature case studies with review questions to further hone users critical thinking skills. NEW & UNIQUE! Priority Nursing Action tips are provided for each question to clarify the most important nursing considerations and interventions for each scenario.

Nursing Delegation and Management of Patient Care - Binder Ready

Author : Kathleen Motacki
Publisher : Elsevier
ISBN 13 : 9780323829700
Total Pages : 336 pages
Book Rating : 4.8/5 (297 download)

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Book Synopsis Nursing Delegation and Management of Patient Care - Binder Ready by : Kathleen Motacki

Download or read book Nursing Delegation and Management of Patient Care - Binder Ready written by Kathleen Motacki and published by Elsevier. This book was released on 2022-01-31 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Leadership and Nursing Care Management

Author : Jean Nagelkerk
Publisher : Elsevier Health Sciences
ISBN 13 : 9781416031611
Total Pages : 336 pages
Book Rating : 4.0/5 (316 download)

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Book Synopsis Leadership and Nursing Care Management by : Jean Nagelkerk

Download or read book Leadership and Nursing Care Management written by Jean Nagelkerk and published by Elsevier Health Sciences. This book was released on 2005-11-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Study Guide corresponds to the new 3rd edition of Huber: Leadership and Nursing Care Management. Chapter summariesLearning Tools, such as individual and group activities and case studiesLearning ResourcesDiscussion questions (short answer)Study questions (true/false, multiple-choice, matching)Supplemental ReadingsAnswers to Chapter Study Questions This Study Guide corresponds to the new 3rd edition of Huber: Leadership and Nursing Care Management.