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Book Synopsis Service Management by : Richard Normann
Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Book Synopsis Linux Service Management Made Easy with systemd by : Donald A. Tevault
Download or read book Linux Service Management Made Easy with systemd written by Donald A. Tevault and published by Packt Publishing Ltd. This book was released on 2022-02-03 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide for teaching system administrators, developers, and security professionals how to create their own systemd units and maintain system security Key Features Maintain and troubleshoot systemd services with ease Learn to create, modify, and reload service files and use systemd utilities Use cgroups to control resource usage and enhance security Book DescriptionLinux Service Management Made Easy with systemd will provide you with an in-depth understanding of systemd, so that you can set up your servers securely and efficiently.This is a comprehensive guide for Linux administrators that will help you get the best of systemd, starting with an explanation of the fundamentals of systemd management.You’ll also learn how to edit and create your own systemd units, which will be particularly helpful if you need to create custom services or timers and add features or security to an existing service. Next, you'll find out how to analyze and fix boot-up challenges and set system parameters. An overview of cgroups that'll help you control system resource usage for both processes and users will also be covered, alongside a practical demonstration on how cgroups are structured, spotting the differences between cgroups Version 1 and 2, and how to set resource limits on both. Finally, you'll learn about the systemd way of performing time-keeping, networking, logging, and login management. You'll discover how to configure servers accurately and gather system information to analyze system security and performance. By the end of this Linux book, you’ll be able to efficiently manage all aspects of a server running the systemd init system. What you will learn Use basic systemd utilities to manage a system Create and edit your own systemd units Create services for Podman-Docker containers Enhance system security by adding security-related parameters Find important information with journald Analyze boot-up problems Configure system settings with systemd utilities Who this book is for This book is best suited for Linux administrators who want to learn more about maintaining and troubleshooting Linux servers. It will also be useful for aspiring administrators studying for a Linux certification exam, developers looking to learn how to create systemd unit files, and security administrators who want to understand the security settings that can be used in systemd units and how to control resource usage with cgroups. Before you dive into this book, you’ll need a solid working knowledge of basic Linux commands.
Book Synopsis Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children by : Charles T. Betz
Download or read book Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children written by Charles T. Betz and published by Elsevier. This book was released on 2006-11-17 with total page 451 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information. Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms. This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures. This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.
Book Synopsis Food Safety Management Systems by : Hal King
Download or read book Food Safety Management Systems written by Hal King and published by Springer Nature. This book was released on 2020-07-01 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: This foodborne disease outbreak prevention manual is the first of its kind for the retail food service industry. Respected public health professional Hal King helps the reader understand, design, and implement a food safety management system that will achieve Active Managerial Control in all retail food service establishments, whether as part of a multi-restaurant chain or for multi-restaurant franchisees. According to the most recently published data by the Centers for Disease Control and Prevention (CDC), retail food service establishments are the most commonly reported locations (60%) leading to foodborne disease outbreaks in the United States every year. The Food and Drug Administration (FDA) has reported that in order to effectively reduce the major foodborne illness risk factors in retail food service, a food service business should use Food Safety Management Systems (FSMS); however less than 11% of audited food service businesses in a 2018 report were found using a well-documented FSMS. Clearly, there needs to be more focus on the prevention of foodborne disease illnesses and outbreaks in retail food service establishments. The purpose of this book is to help retail food service businesses implement FSMS to achieve Active Managerial Control (AMC) of foodborne illness risk factors. It is a key resource for retail professionals at all levels of the retail food service industry, and those leaders tasked to build and manage food safety departments within these organizations.
Book Synopsis CMMI for Services by : Eileen Forrester
Download or read book CMMI for Services written by Eileen Forrester and published by Pearson Education. This book was released on 2011-03-04 with total page 1360 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. A member of the newest CMMI model, CMMI-SVC Version 1.3, reflects changes to the model made for all constellations, including clarifications of high-maturity practices, alignment of the sixteen core process areas, and improvements in the SCAMPI appraisal method. The indispensable CMMI® for Services, Second Edition, is both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick reference. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and to show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecycles in service environments; outline how to start using CMMI-SVC; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and practices, and then details the complete set of twenty-four CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym and are tabbed for easy reference. Part Three contains several useful resources, including CMMI-SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.
Book Synopsis Systems, Software and Services Process Improvement by : Jakub Stolfa
Download or read book Systems, Software and Services Process Improvement written by Jakub Stolfa and published by Springer. This book was released on 2017-08-23 with total page 683 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies.
Book Synopsis COBIT 5: Enabling Information by : ISACA
Download or read book COBIT 5: Enabling Information written by ISACA and published by ISACA. This book was released on 2013-10-10 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Shortcut Guide to IT Service Management and Automation by : Rebecca Herold
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Resource Service Management in Manufacturing Grid System by : Fei Tao
Download or read book Resource Service Management in Manufacturing Grid System written by Fei Tao and published by John Wiley & Sons. This book was released on 2012-01-20 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book includes discussion on advance computer technologies such as cloud computing, grid computing, and service computing. In addition, it furthers the theory and technology of grid technologies that is used in manufacturing, and accelerates the development of service-oriented manufacturing.
Book Synopsis Business System Management and Engineering by : Claudio Agostino Ardagna
Download or read book Business System Management and Engineering written by Claudio Agostino Ardagna and published by Springer. This book was released on 2012-08-09 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: The next generation of Business Process Management (BPM) methods and tools will support the development of a new generation of service-enabled applications that change and evolve over time. The trend is moving from relatively stable, organization-specific applications to dynamic ones supporting business processes. This book is an outcome of the International Workshop on Business System Management and Engineering (BSME 2010), held in Malaga, Spain, in June/July 2010, in conjunction with the TOOLS 2010 federated conferences and under the aegis of the EU Network of Excellence on Service Software and Systems (S-Cube). The goal of the workshop was to bring together experts in the fields of business process management, service-oriented architectures, and service security to discuss the current state of research and identify new issues, challenges, and research directions. The results of these discussions are reflected in this book.
Book Synopsis Pragmatic Application of Service Management by : Suzanne Van Hove
Download or read book Pragmatic Application of Service Management written by Suzanne Van Hove and published by IT Governance Ltd. This book was released on 2016-12-15 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a more robust service management system using the best of ITIL®, ISO 20000-1, COBIT® and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organisations have realised that its approach is sometimes not quite enough on its own. Many are already working towards compliance with ISO 20000-1 — the international standard for ITSM — but, with the likes of COBIT 5 and CMMI-SVC to consider as well, it can be difficult to determine the best route to take. Until now, there has been little guidance on how to merge these frameworks in order to produce a robust enterprise philosophy for service delivery. Pragmatic Application of Service Management – The Five Anchor Approach provides that guidance. Product overview Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance on creating an integrated system based on COBIT 5, ISO 20000, ITIL and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function. It now features a short chapter on applying the ‘five anchors’ approach to integrating service management frameworks in very small enterprises (VSEs), and contains four new ‘caselets’ (short case studies). Packed with instructive illustrations, helpful tables and the authors’ very own five anchor approach, this book is ideal for anyone considering adopting, adapting or merging COBIT5, ISO/IEC 20000, ITIL and CMMI-SVC. Better ITSM through integrated best practice Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management – The Five Anchors Approach presents a holistic view of service management, and provides a unique mapping to assist service management practitioners in their information gathering. Contents 1. Why This Book 2. COBIT, ISO/IEC 20000, ITIL and CMMI-SVC 3. Addressing VSEs 4. The Five Anchors 5. Caselet #1 – Governance 6. Caselet #2 – Resource Optimization 7. Caselet #3 – Risk Management 8. Caselet #4 – Achieve Business Outcomes 9. Caselet #5 – Compliance & Improvement 10. Caselet #6 - Strategic Alignment 11. Caselet #7 – Security, Compliance & Risk 12. Caselet #8 - Value-based Portfolio 13. Caselet #9 – Strategy Choice & Market Conditions 14. Caselet #10 – Plan & Use Resources Appendix A– The Map About the authors Dr Suzanne D. Van Hove owns and manages SED-IT, a small service management consulting and training company. She has worked in multiple professional verticals leading or coaching service management initiatives. She has also written and delivered accredited courseware for ITIL® and ISO/IEC 20000, as well as multiple workshops and seminars, both nationally and internationally. She is the current chair for INCITS GIT1 – the US national mirror of JTC1/SC40, the Special Committee for Service Management. She also leads the US mirror for JTC1/SC7/WG24. Dr Van Hove is an adjunct professor at Indiana University, Kelley School of Business and has served on the board of directors of itSMF USA as the knowledge management director. In recognition of her contributions to the service management community, Dr Van Hove was the 2013 recipient of the itSMF USA Lifetime Achievement Award. An opera aficionado and avid rosebush gardener, Dr Van Hove resides in Louisville, KY, USA. Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark’s background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries. Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he’s not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a ‘certified’ barbeque judge in his spare time.
Book Synopsis Leisure Services Management by : Amy R. Hurd
Download or read book Leisure Services Management written by Amy R. Hurd and published by Human Kinetics. This book was released on 2023-11-15 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leisure Services Management, Third Edition, outlines essential knowledge and competencies for successful leisure managers. The text prepares students for the Certified Park and Recreation Professional (CPRP) exam and for careers in commercial recreation, public agencies, and the nonprofit sector
Book Synopsis Metrics for Service Management: by : Jan Schilt
Download or read book Metrics for Service Management: written by Jan Schilt and published by Van Haren. This book was released on 2020-06-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Book Synopsis Civil Service Management and Administrative Systems in South Asia by : Ishtiaq Jamil
Download or read book Civil Service Management and Administrative Systems in South Asia written by Ishtiaq Jamil and published by Springer. This book was released on 2018-06-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines public administration in South Asia in the context of rapid changes and modernization of administrative traditions, thoughts, and practices. The existing literature has, however, not given adequate attention to these developments, at least in a single volume. The book describes both the shared administrative traditions of Bhutan, Bangladesh, China, India, the Maldives, Nepal, Pakistan, and Sri Lanka, and how far they have adapted their administrative systems to respond to contemporary administrative and governance challenges. The book studies how national civil service reforms have been carried out in each member state of South Asia and how the national civil service acts and different regulations are being implemented, as well as what are the critical factors associated with the implementation of national civil service acts and reform measures in the region.
Book Synopsis There is No Software, There Are Just Services by : Irina Kaldrack
Download or read book There is No Software, There Are Just Services written by Irina Kaldrack and published by Saint Philip Street Press. This book was released on 2020-10-09 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is software dead? Services like Google, Dropbox, Adobe Creative Cloud, or Social Media apps are all-pervasive in our digital media landscape. This marks the (re)emergence of the service paradigm that challenges traditional business and license models as well as modes of media creation and use. The short essays in this edited collection discuss how services shift the notion of software, the cultural technique of programming, conditions of labor as well as the ecology and politics of data and how they influence dispositifs of knowledge. This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors.
Book Synopsis Service-oriented Software System Engineering by : Zoran Stojanovi?
Download or read book Service-oriented Software System Engineering written by Zoran Stojanovi? and published by IGI Global. This book was released on 2005-01-01 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Current IT developments like component-based development and Web services have emerged as effective ways of building complex enterprise-scale information systems and providing enterprise application integration. To aid this process, platforms such as .NET and WebSphere have become standards in web-based systems development. However, there are still a lot of issues that need to be addressed before service-oriented software engineering (SOSE) becomes a prominent and widely accepted paradigm for enterprise information systems development and integration. This book provides a comprehensive view of SOSE through a number of different perspectives. Some of those perspectives include: service-based concepts, modeling and documentation, service discovery and composition, service-oriented architecture, model-driven development of service-oriented applications, service security and service-orientation in mobile settings. The book provides readers with an in-depth knowledge of the main challenges and practices in the exciting, new world of service-oriented software engineering. Addressing both technical and organizational aspects of this new field, it offers a balance making it valuable to a variety of readers, including IT architects, developers, managers, and analysts.
