Service Design For Six Sigma

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Service Design for Six Sigma

Author : Basem El-Haik
Publisher : John Wiley & Sons
ISBN 13 : 0471744700
Total Pages : 300 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Service Design for Six Sigma by : Basem El-Haik

Download or read book Service Design for Six Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2005-08-19 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.

Design for Six Sigma for Service

Author : Kai Yang
Publisher : McGraw Hill Professional
ISBN 13 : 9780071501460
Total Pages : 512 pages
Book Rating : 4.5/5 (14 download)

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Book Synopsis Design for Six Sigma for Service by : Kai Yang

Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Design for Six Sigma

Author : Elizabeth A. Cudney
Publisher : CRC Press
ISBN 13 : 1498742564
Total Pages : 380 pages
Book Rating : 4.4/5 (987 download)

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Book Synopsis Design for Six Sigma by : Elizabeth A. Cudney

Download or read book Design for Six Sigma written by Elizabeth A. Cudney and published by CRC Press. This book was released on 2016-08-05 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Six Sigma (DFSS) is an innovative continuous improvement methodology for designing new products, processes, and services by integrating Lean and Six Sigma principles. This book will explain how the DFSS methodology is used to design robust products, processes, or services right the first time by using the voice of the customer to meet Six Sigma performance. Robust designs are insensitive to variation and provide consistent performance in the hands of the customer. DFSS is used to meet customer needs by understanding their requirements, considering current process capability, identifying and reducing gaps, and verifying predictions to develop a robust design. This book offers: Methodology on how to implement DFSS in various industries Practical examples of the use of DFSS Sustainability utilizing Lean Six Sigma techniques and Lean product development Innovative designs using DFSS with concept generation Case studies for implementing the DFSS methodology Design for Six Sigma (DFSS) enables organizations to develop innovative designs. In order to redesign an existing process or design a new process, the success is dependent on a rigorous process and methodology. DFSS ensures that there are minimal defects in the introduction of new products, processes, or services. The authors have compiled all of the tools necessary for implementation of a practical approach though innovation.

Design for Six Sigma in Product and Service Development

Author : Elizabeth A. Cudney
Publisher : CRC Press
ISBN 13 : 1439866406
Total Pages : 444 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Design for Six Sigma in Product and Service Development by : Elizabeth A. Cudney

Download or read book Design for Six Sigma in Product and Service Development written by Elizabeth A. Cudney and published by CRC Press. This book was released on 2016-04-19 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Development: Applications and Case Studies provides step-by-step analysis and practical guidance on how to apply DFSS in product and service development. The book discusses the DFSS roadmap and how it is linked to methodologies, including organizational leadership, product development, system integration, critical parameter management, voice of the customer, quality function deployment, and concept generation. The chapter authors provide real-world case studies that demonstrate how the application of DFSS has significantly improved meeting customer requirements. They follow the Identify-Define-Design-Optimize-Validate (IDDOV) structure for new product or service development. Examples of tools covered include Quality Function Deployment, Voice of the Customer, Pugh Concept Selection, Ideal Function, Failure Modes and Effects Analysis, Reliability, Measurement Systems Analysis, Regression Analysis, and Capability Studies, among others. Clearly outlining the tools and how to integrate them for robust product and service design, the case studies can be used by industry professionals and academics to learn how to apply DFSS. The book gives you hands-on experience in a safe environment, where experienced Black Belts and Master Black Belts act as mentors and prepare you to touch actual data and make decisions when embarking on real-world projects. Even after you’ve mastered the techniques, the breadth and depth of coverage contained in this book will make it a vital part of your toolkit.

Design for Six Sigma

Author : Geoff Tennant
Publisher : Gower Publishing, Ltd.
ISBN 13 : 9780566084348
Total Pages : 242 pages
Book Rating : 4.0/5 (843 download)

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Book Synopsis Design for Six Sigma by : Geoff Tennant

Download or read book Design for Six Sigma written by Geoff Tennant and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma provides an overarching concept, methodology and the tools to improve quality and customer satisfaction, thereby increasing profitability. This book moves beyond applying Six Sigma to already exisiting products and services to quantifying, designing and measuring success in from the start.Most new ideas are launched on the market without taking customer needs into account. Failings are discovered in the marketplace where products or services then have to be refined and redesigned - indeed perhaps some 80% of new products or services will fail altogether. By using the Six Sigma approach to designing new products and services the chances of failure are greatly reduced. Six Sigma encourages innovation within a controlled framework, leading to better products and services brought to the marketplace more quickly.This book aims to provide a detailed resource of guidance and inspiration covering all the aspects of business strategy, product/service design, project management and execution necessary for the successful introduction of new products and services, all under the auspices of a customer-focused Six Sigma approach. Moreover it provides a tangible way of measuring satisfaction and the success of the new.

Design for Lean Six Sigma

Author : Rajesh Jugulum
Publisher : John Wiley & Sons
ISBN 13 : 0470631694
Total Pages : 321 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Design for Lean Six Sigma by : Rajesh Jugulum

Download or read book Design for Lean Six Sigma written by Rajesh Jugulum and published by John Wiley & Sons. This book was released on 2010-01-06 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the process and to integrate DFSS methodology more fully into their overall business strategy. This is a similar approach to that used by Forrest Breyfogle in his successful book: "Implementing Six Sigma, 2E". This approach will allow corporate management to understand where they are in the process and to integrate DFSS methodology more fully into the overall business strategy. Another important aspect of this book is its coverage of DFSS implementation in a broad range of industries including service and manufacturing, plus the use of actual cases throughout.

Design for Six Sigma

Author : Greg Brue
Publisher : McGraw Hill Professional
ISBN 13 : 0071425632
Total Pages : 209 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Design for Six Sigma by : Greg Brue

Download or read book Design for Six Sigma written by Greg Brue and published by McGraw Hill Professional. This book was released on 2003-02-22 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE BRIEFCASE BOOKS SERIEs Now translated into 11 languages! This reader-friendly, icon-rich series is must reading for all managers at every level All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. DESIGN FOR SIX SIGMA Six Sigma has revolutionized the ways in which companies meet and beat today's stringent quality expectations. But achieving Six Sigma results first requires Six Sigma building blocks. Design for Six Sigma unveils a systematic methodology for enabling the design of products, services, and processes to meet Six Sigma quality levels. Designed to be easily read and implemented, this concise Briefcase Book shows managers at all levels how to include Six Sigma at the earliest stages of virtually any manufacturing process. Here are DFSS's techniques for: Optimizing the design process to achieve Six Sigma performance Integrating Six Sigma from the outset of new product development Self-examinations, explanatory sidebars, and chapter-ending checklists

Design for Six Sigma in Technology and Product Development

Author : Clyde M. Creveling
Publisher : Prentice Hall Professional
ISBN 13 : 0132797240
Total Pages : 1170 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Design for Six Sigma in Technology and Product Development by : Clyde M. Creveling

Download or read book Design for Six Sigma in Technology and Product Development written by Clyde M. Creveling and published by Prentice Hall Professional. This book was released on 2002-10-25 with total page 1170 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses many new topical areas for the development of 6 Sigma performance. The text is structured to demonstrate how 6 Sigma methods can be used as a very powerful tool within System Engineering and integration evaluations to help enable the process of Critical Parameter Management. The case studies and examples used throughout the book come from recent successful applications of the material developed in the text.

Lean Six Sigma in Service

Author : Sandra L. Furterer
Publisher : CRC Press
ISBN 13 : 9781420079104
Total Pages : 468 pages
Book Rating : 4.0/5 (791 download)

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Book Synopsis Lean Six Sigma in Service by : Sandra L. Furterer

Download or read book Lean Six Sigma in Service written by Sandra L. Furterer and published by CRC Press. This book was released on 2016-04-19 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Simulation-based Lean Six-Sigma and Design for Six-Sigma

Author : Basem El-Haik
Publisher : John Wiley & Sons
ISBN 13 : 0470047712
Total Pages : 400 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Simulation-based Lean Six-Sigma and Design for Six-Sigma by : Basem El-Haik

Download or read book Simulation-based Lean Six-Sigma and Design for Six-Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2006-10-27 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.

Medical Device Design for Six Sigma

Author : Basem El-Haik
Publisher : John Wiley & Sons
ISBN 13 : 1118210417
Total Pages : 528 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Medical Device Design for Six Sigma by : Basem El-Haik

Download or read book Medical Device Design for Six Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2011-09-20 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first comprehensive guide to the integration of Design forSix Sigma principles in the medical devices development cycle Medical Device Design for Six Sigma: A Road Map for Safetyand Effectiveness presents the complete body of knowledge forDesign for Six Sigma (DFSS), as outlined by American Society forQuality, and details how to integrate appropriate designmethodologies up front in the design process. DFSS helps companiesshorten lead times, cut development and manufacturing costs, lowertotal life-cycle cost, and improve the quality of the medicaldevices. Comprehensive and complete with real-world examples, thisguide: Integrates concept and design methods such as Pugh ControlledConvergence approach, QFD methodology, parameter optimizationtechniques like Design of Experiment (DOE), Taguchi Robust Designmethod, Failure Mode and Effects Analysis (FMEA), Design for X,Multi-Level Hierarchical Design methodology, and Response Surfacemethodology Covers contemporary and emerging design methods, includingAxiomatic Design Principles, Theory of Inventive Problem Solving(TRIZ), and Tolerance Design Provides a detailed, step-by-step implementation process foreach DFSS tool included Covers the structural, organizational, and technical deploymentof DFSS within the medical device industry Includes a DFSS case study describing the development of a newdevice Presents a global prospective of medical device regulations Providing both a road map and a toolbox, this is a hands-onreference for medical device product development practitioners,product/service development engineers and architects, DFSS and SixSigma trainees and trainers, middle management, engineering teamleaders, quality engineers and quality consultants, and graduatestudents in biomedical engineering.

Lean Six Sigma for Service

Author : Michael George
Publisher : McGraw Hill Professional
ISBN 13 : 0071436359
Total Pages : 300 pages
Book Rating : 4.0/5 (714 download)

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Book Synopsis Lean Six Sigma for Service by : Michael George

Download or read book Lean Six Sigma for Service written by Michael George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff

Commercializing Great Products with Design for Six Sigma

Author : Randy C. Perry
Publisher : Pearson Education
ISBN 13 : 0132797267
Total Pages : 800 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis Commercializing Great Products with Design for Six Sigma by : Randy C. Perry

Download or read book Commercializing Great Products with Design for Six Sigma written by Randy C. Perry and published by Pearson Education. This book was released on 2006-10-24 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimize Every Stage of Your Product Development and Commercialization To remain competitive, companies must become more effective at identifying, developing, and commercializing new products and services. Design for Six Sigma (DFSS) is the most powerful approach available for achieving these goals reliably and efficiently. Now, for the first time, there's a comprehensive, hands-on guide to utilizing DFSS in real-world product development. Using a start-to-finish case study, a practical roadmap, and easy-to-use templates, Commercializing Great Products with Design for Six Sigma shows how to optimize every stage of product commercialization. Drawing on a combined sixty-five years of product experience, the authors show how to make better product and portfolio decisions; develop better business cases and benefits assessments; create better concepts and designs; scale up manufacturing more effectively; and execute better launches. Learn how to Establish infrastructure to support successful commercialization Use Stage-Gate® processes to minimize risk and optimize the use of people and resources Create better plans: Segment markets, define product value, estimate financial value, and position new products for success Capture the "Voice of the Customer," analyze it, and use it to drive development Choose the right tools: Ideation, Pugh Concept Selection, QFD, TRIZ, and many more Develop better products and processes: Process Maps, Cause and Effects Matrices, Failure Modes and Effects Analysis, Statistical Design and Data Analysis Tools, and more Test and improve product performance and reliability Perform Post Mortems and apply what you've learned to your next project Whether you're an executive, engineer, designer, marketer, or quality-control professional, Commercializing Great Products with Design for Six Sigma will help you identify more valuable product concepts and translate them into high-impact revenue sources.

Six SIgma for Transactions and Service

Author : Parveen S. Goel
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 584 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Six SIgma for Transactions and Service by : Parveen S. Goel

Download or read book Six SIgma for Transactions and Service written by Parveen S. Goel and published by McGraw-Hill Companies. This book was released on 2005-01-07 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.

Transactional Six Sigma and Lean Servicing

Author : Betsi Harris Ehrlich
Publisher : CRC Press
ISBN 13 : 9781420000337
Total Pages : 302 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Transactional Six Sigma and Lean Servicing by : Betsi Harris Ehrlich

Download or read book Transactional Six Sigma and Lean Servicing written by Betsi Harris Ehrlich and published by CRC Press. This book was released on 2002-06-13 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.

Design for Six Sigma

Author : Kai Yang
Publisher : McGraw Hill Professional
ISBN 13 : 9780071547680
Total Pages : 741 pages
Book Rating : 4.5/5 (476 download)

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Book Synopsis Design for Six Sigma by : Kai Yang

Download or read book Design for Six Sigma written by Kai Yang and published by McGraw Hill Professional. This book was released on 2008-09-14 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Latest Tools and Guidance Needed to Implement Design for Six Sigma in New Product and Service Development! Hailed as a classic in its first edition, Design for Six Sigma has been fully revised and updated to equip you with everything you need to implement Design for Six Sigma (DFSS) in new product and service development. The Second Edition of this indispensable design tool retains the core of the previous edition, while adding new information on innovation, lean product development, incomplete DOE, mixture experiments, and alternative DFSS roadmaps—plus new thread-through case studies. From quality concepts and DFSS fundamentals...to DFSS deployment and project algorithm...to design validation, the updated edition of Design for Six Sigma gives you a solid understanding of the entire process for applying DFSS in the creation of successful new products and services. Packed with detailed illustrations, careful directions and comparisons, and worked-out calculations, the Second Edition of Design for Six Sigma features: A one-stop resource for developing a sure-fire DFSS program Expert walkthroughs that help readers choose the right design tools at every stage of the DFSS process New to this edition: new chapters on innovation, lean product development, and computer simulation; new material on critical parameter management; new thread-through case studies Providing real-world product development experience and insight throughout, the Second Edition of Design for Six Sigma now offers professionals in a wide range of industries the information required to maximize DFSS potential in creating winning products and services for today's marketplace. Filled with over 200 detailed illustrations, the Second Edition of Design for Six Sigma first gives you a solid foundation in quality concepts, Six Sigma fundamentals, and the nature of Design for Six Sigma, and then presents clear, step-by-step coverage of: Design for Six Sigma Deployment Design for Six Sigma Project Algorithm DFSS Transfer Function and Scorecards Quality Function Deployment (QFD) Axiomatic Design Innovation in Product Design Lean Product Development TRIZ Design for X Failure Mode-Effect Analysis Fundamentals of Experimental Design Incomplete DOE Taguchi's Orthogonal Array Experiment Taguchi's Robust Parameter Design Tolerance Design Response Surface Methodology Mixture Experiments Design Validation

Applying Design for Six Sigma to Software and Hardware Systems

Author : Eric Maass
Publisher : Pearson Education
ISBN 13 : 0137035918
Total Pages : 543 pages
Book Rating : 4.1/5 (37 download)

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Book Synopsis Applying Design for Six Sigma to Software and Hardware Systems by : Eric Maass

Download or read book Applying Design for Six Sigma to Software and Hardware Systems written by Eric Maass and published by Pearson Education. This book was released on 2009-08-19 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical, Example-Rich Guide to Building Better Systems, Software, and Hardware with DFSS Design for Six Sigma (DFSS) offers engineers powerful opportunities to develop more successful systems, software, hardware, and processes. In Applying Design for Six Sigma to Software and Hardware Systems , two leading experts offer a realistic, step-by-step process for succeeding with DFSS. Their clear, start-to-finish roadmap is designed for successfully developing complex high-technology products and systems that require both software and hardware development. Drawing on their unsurpassed experience leading Six Sigma at Motorola, the authors cover the entire project lifecycle, from business case through scheduling, customer-driven requirements gathering through execution. They provide real-world examples for applying their techniques to software alone, hardware alone, and systems composed of both. Product developers will find proven job aids and specific guidance about what teams and team members need to do at every stage. Using this book’s integrated, systems approach, marketers, software professionals, and hardware developers can converge all their efforts on what really matters: addressing the customer’s true needs. Learn how to Ensure that your entire team shares a solid understanding of customer needs Define measurable critical parameters that reflect customer requirements Thoroughly assess business case risk and opportunity in the context of product roadmaps and portfolios Prioritize development decisions and scheduling in the face of resource constraints Flow critical parameters down to quantifiable, verifiable requirements for every sub-process, subsystem, and component Use predictive engineering and advanced optimization to build products that robustly handle variations in manufacturing and usage Verify system capabilities and reliability based on pilots or early production samples Master new statistical techniques for ensuring that supply chains deliver on time, with minimal inventory Choose the right DFSS tools, using the authors’ step-by-step flowchart If you’re an engineer involved in developing any new technology solution, this book will help you reflect the real Voice of the Customer, achieve better results faster, and eliminate fingerpointing. About the Web Site The accompanying Web site, sigmaexperts.com/dfss, provides an interactive DFSS flowchart, templates, exercises, examples, and tools.