Service Business Model Innovation In Healthcare And Hospital Management

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Service Business Model Innovation in Healthcare and Hospital Management

Author : Mario A. Pfannstiel
Publisher : Springer
ISBN 13 : 3319464124
Total Pages : 296 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Service Business Model Innovation in Healthcare and Hospital Management by : Mario A. Pfannstiel

Download or read book Service Business Model Innovation in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2016-12-16 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators.The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector.

Service Design and Service Thinking in Healthcare and Hospital Management

Author : Mario A. Pfannstiel
Publisher : Springer
ISBN 13 : 3030007499
Total Pages : 535 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Service Design and Service Thinking in Healthcare and Hospital Management by : Mario A. Pfannstiel

Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Service Design Practices for Healthcare Innovation

Author : Mario A. Pfannstiel
Publisher : Springer Nature
ISBN 13 : 3030872734
Total Pages : 536 pages
Book Rating : 4.0/5 (38 download)

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Book Synopsis Service Design Practices for Healthcare Innovation by : Mario A. Pfannstiel

Download or read book Service Design Practices for Healthcare Innovation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2022-01-19 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Innovating in Healthcare

Author : Regina E. Herzlinger
Publisher : Wiley
ISBN 13 : 9781119543008
Total Pages : 0 pages
Book Rating : 4.5/5 (43 download)

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Book Synopsis Innovating in Healthcare by : Regina E. Herzlinger

Download or read book Innovating in Healthcare written by Regina E. Herzlinger and published by Wiley. This book was released on 2023-01-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create breakthrough services, products, and business models Innovating in Healthcare offers effective approaches for designing, reworking, and implementing innovative healthcare services, products, and business models. It will help anyone working in healthcare service or product development, from hospitals to startups, to question the status quo in healthcare and implement new solutions that lower costs while increasing both quality and access. Globally, healthcare faces a threefold crisis of unsustainable economics, erratic quality, and unequal access. Just in the U.S., healthcare accounted for 18% of the 2017 GDP and will likely reach nearly 20% by 2025, while hospital-induced deaths have skyrocketed, and tens of millions of people remain uninsured. This book will focus on creating the innovations in healthcare that can meet these needs. Written by the world's leading authority on healthcare innovation Includes success stories in every segment of the health care sector Presents and applies the Six Factors in the environment that critically affect healthcare innovation Guides the reader through tailoring a business plan specifically for the new business Designed for healthcare executives, providers, and degree students, Innovating in Healthcare is a comprehensive guide for maximizing the viability of a new healthcare product, service, or business.

Innovations in Healthcare Management

Author : Vijai Kumar Singh
Publisher : CRC Press
ISBN 13 : 1482252104
Total Pages : 456 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Innovations in Healthcare Management by : Vijai Kumar Singh

Download or read book Innovations in Healthcare Management written by Vijai Kumar Singh and published by CRC Press. This book was released on 2015-02-18 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: As developed economies enter a period of slower growth, emerging economies such as India have become prime examples of how more can be achieved with less. Bringing together experience and expertise from across the healthcare industry, this book examines innovations that can bring about real advances in the healthcare industry. Innovations in Healthcare Management: Cost-Effective and Sustainable Solutions explores recent innovations in healthcare from a global and Indian perspective. Emphasizing the importance of Lean healthcare and innovation, it presents low-cost, high-volume solutions that improve access to care. Providing concrete examples of the five levels of innovation present in healthcare, the book presents new concepts, methods, and tools for advancing processes and operational flow. It includes case studies of actual results in healthcare innovation from three continents that highlight emerging global trends in healthcare system innovation. The book describes how to organize resources and flows so that given targets, such as cost, clinical quality, and patient experience, can be achieved with available resources. It also covers nontraditional ecosystems of innovation that move outside of expected technological innovations, such as innovations in social persuasion, rural health delivery, and the planning and design of hospitals. The book maintains a focus on key issues across the healthcare industry—such as access to care, demand creation, patient experiences, and data—to help readers implement new ideas and new models of delivery of affordable care in healthcare systems around the world.

Brilliant Business Models in Healthcare

Author : Jeroen Kemperman
Publisher : Springer
ISBN 13 : 3319264400
Total Pages : 429 pages
Book Rating : 4.3/5 (192 download)

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Book Synopsis Brilliant Business Models in Healthcare by : Jeroen Kemperman

Download or read book Brilliant Business Models in Healthcare written by Jeroen Kemperman and published by Springer. This book was released on 2016-11-18 with total page 429 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exciting resource examines pioneering, successful business models in healthcare services, emphasizing bold and innovative entrepreneurship in creating care delivery that is accessible, affordable, and effective. Expert contributors supply fascinating case studies of visionary principles at work in hospitals, specialist care, eHealth providers, and insurers along with practical guidance on building and sustaining a vision, a brand, an organization, and a loyal base of clients, employees, and investors. Featured companies demonstrate how moving beyond conventional patient/provider, service/cost, and other relationships can translate into improvements that benefit clients’ health and stakeholders’ bottom line as well as the larger community and potentially the world. Coverage analyzes key attributes of these successful entities, detailing key challenges, funding issues, and especially breakthrough goals, including: Strengthening mutual caring and sharing. Letting prevention and self-management work. Patient-centered organization of information and everyday care. Deploying services and instruments to help customers take control. Implementing differentiation in specialized healthcare. The result is crucial takeaways for creating transformational business models in health fields. Approachably written and brimming with infographics, Brilliant Business Models in Healthcare provides inspiring role models for entrepreneurs, managers, consultants, and professionals in the healthcare sector, including providers, insurers, technology suppliers, and pharmacists.

Human-Centered Service Design for Healthcare Transformation

Author : Mario A. Pfannstiel
Publisher : Springer Nature
ISBN 13 : 303120168X
Total Pages : 469 pages
Book Rating : 4.0/5 (312 download)

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Book Synopsis Human-Centered Service Design for Healthcare Transformation by : Mario A. Pfannstiel

Download or read book Human-Centered Service Design for Healthcare Transformation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2023-01-27 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.

Managing Innovation in Healthcare

Author : James Barlow
Publisher : World Scientific Publishing Company
ISBN 13 : 1786341549
Total Pages : 444 pages
Book Rating : 4.7/5 (863 download)

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Book Synopsis Managing Innovation in Healthcare by : James Barlow

Download or read book Managing Innovation in Healthcare written by James Barlow and published by World Scientific Publishing Company. This book was released on 2016-12-05 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the world, the demands placed on health systems are growing rapidly. Developed countries face the challenge of providing services to an ageing population with changing health needs, while countries with developing health systems must find ways of ensuring their populations are provided with access to healthcare. Innovative thinking is essential to meet these twin challenges, but innovation is both a cause and cure of many struggles in healthcare — we need it, but it is hard to manage and the introduction of new technology can lead to higher costs. Using real-life examples and case studies from around the world, this book introduces the latest thinking on understanding and managing healthcare innovation more effectively. It does this from the perspective of governments responsible for shaping health policy, healthcare organisations providing services and juggling competing demands, and from the perspective of the industries that supply the new drugs, devices and other technologies. Managing Innovation in Healthcare is the perfect accompaniment for MSc, PhD and MBA students on health policy, management and public health courses, as well as managers, consultants and policy makers involved in healthcare services in both the public and private sector.

The Business of Healthcare Innovation

Author : Lawton R. Burns
Publisher : Cambridge University Press
ISBN 13 : 9780521838986
Total Pages : 400 pages
Book Rating : 4.8/5 (389 download)

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Book Synopsis The Business of Healthcare Innovation by : Lawton R. Burns

Download or read book The Business of Healthcare Innovation written by Lawton R. Burns and published by Cambridge University Press. This book was released on 2005-08-25 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first wide-ranging analysis of business trends in the manufacturing segment of the health care industry.

Challenges and Opportunities in Health Care Management

Author : Sebastian Gurtner
Publisher : Springer
ISBN 13 : 3319121782
Total Pages : 393 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Challenges and Opportunities in Health Care Management by : Sebastian Gurtner

Download or read book Challenges and Opportunities in Health Care Management written by Sebastian Gurtner and published by Springer. This book was released on 2014-11-27 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: This contributed volume draws a vital picture of the health care sector, which, like no other is affected by technology push and stakeholder pull. Innovative product and service solutions emerge, which have to integrate different stakeholders’ interests. This book studies current challenges in health care management from different perspectives. Research articles analyze the situation in the health care sector and present solutions in the following areas: the health care system; hospitals; teams in health care; patients’ perspectives; assessment of technologies and innovations; and toolkits for organizing health care. All these contributions summarize pressing hot topics in the health care sector, analyze their future potential, and derive managerial implications. Outstanding best practices throughout Europe are presented in the case study section of the book. Consequently, the book closes the gap between science and practical application by addressing not only readers from academia but also practitioners working in the health care industry.

Managing Health Care Business Strategy

Author : George B. Moseley III
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284081109
Total Pages : 447 pages
Book Rating : 4.2/5 (84 download)

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Book Synopsis Managing Health Care Business Strategy by : George B. Moseley III

Download or read book Managing Health Care Business Strategy written by George B. Moseley III and published by Jones & Bartlett Learning. This book was released on 2017-03-20 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Health Care Business Strategy is the definitive textbook on strategic planning and management for healthcare organizations. It offers all the basic information on strategic planning and management within the unique context of organizations concerned with the delivery and financing of health care. It does this by noting the singular strategic environment in health care, explaining the special procedures and options available to health care organizations, and providing real-life examples in the form of case studies. It includes not only a description of the basic multi-step process of creating and then managing a strategic plan, but also a detailed look at the role played by the key business functions (finance, marketing, human resources, information technology, and law) as well as specific strategic options (merger/acquisition, reorganization, joint venture) and some of the popular tools for analyzing strategic situations (balanced scorecard, Six Sigma, SWOT).

Healthcare Disrupted

Author : Jeff Elton
Publisher : John Wiley & Sons
ISBN 13 : 111917189X
Total Pages : 288 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis Healthcare Disrupted by : Jeff Elton

Download or read book Healthcare Disrupted written by Jeff Elton and published by John Wiley & Sons. This book was released on 2016-02-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: “During a time of tremendous change and uncertainty, Healthcare Disrupted gives executives a framework and language to determine how they will evolve their products, services, and strategies to flourish in a increasingly value-based healthcare system. Using a powerful mix of real world examples and unanswered questions, Elton and O’Riordan lead you to see that ‘no action’ is not an option—and push you to answer the most important question: ‘What is your role in this digitally driven change and how can your firm can gain competitive advantage and lead?’”—David Epstein, Division Head, Novartis Pharmaceuticals “Healthcare Disrupted is an inspirational call-to-action for everyone associated with healthcare, especially the innovators who will develop the next generation of therapeutics, diagnostics, and devices.”—Bob Horvitz, Ph.D., David H. Koch Professor of Biology, MIT; Nobel Prize in Physiology or Medicine “In a time of dizzying change across all fronts: from biology, to delivery, to the use of big data, Health Disrupted captures the impact of these forces and thoughtfully develops new approaches to value creation in the healthcare industry. A must-read for those who strive to capitalize on change and reinvent the industry.”—Deborah Dunsire, M.D., president and CEO, FORUM Pharmaceuticals Healthcare at a Crossroad: Seismic Shifts, New Business Models for Success Healthcare Disrupted is an in-depth look at the disruptive forces driving change in the the healthcare industry and provides guide for defining new operating and business models in response to these profound changes. Based on original research conducted by Accenture and years of experience working with the most successful companies in the industry, healthcare experts Jeff Elton and Anne O’Riordan provide an informed, insightful view of the state of the industry, what's to come, and new emerging business models for life sciences companies play a different role from the past in to driving superior outcomes for patients and playing a bigger role in creating greater value for healthcare overall. Their book explains how critical global healthcare trends are challenging legacy strategies and business models, and examines why historical leaders in the industy must evolve, to stay relevant and compete with new entrants. Healthcare Disrupted captures this pivotal point in time to give executives and senior managers across pharmaceutical, biopharmaceutical, medical device, medical diagnostics, digital technology, and health services companies an opportunity to step back and consider the changing landscape. This book gives companies options for how to adapt and stay relevant and outlines four new business models that can drive sustainable growth and performance. It demonstrates how real-world data (from Electronic Medical Records, health wearables, Internet of Things, digital media, social media, and other sources) is combining with scalable technologies and advanced analytics to fundamentally change how and where healthcare is delivered, bridging to the health of populations, and broadening the resposibility for both. It reveals how this shift in healthcare delivery will significantly improve patient outcomes and the value health systems realize.

Management Innovations for Healthcare Organizations

Author : Anders Örtenblad
Publisher : Routledge
ISBN 13 : 1317578023
Total Pages : 461 pages
Book Rating : 4.3/5 (175 download)

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Book Synopsis Management Innovations for Healthcare Organizations by : Anders Örtenblad

Download or read book Management Innovations for Healthcare Organizations written by Anders Örtenblad and published by Routledge. This book was released on 2015-11-19 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovations in management are becoming more numerous and diverse, and are appearing in organizations providing many different kinds of products and services. The purpose of this book is to examine whether some widely-promoted examples of these management innovations – ranging from techniques such as Kaizen to styles of leadership and the management of learning – can usefully be applied to organizations which provide healthcare, and applied in different kinds of health systems. Management Innovations for Healthcare Organizations is distinctive in selecting a wide and diverse range and selection of managerial innovations to examine. No less distinctively, it makes an adaptive, critical scrutiny of these innovations. Neither evangelist nor nihilist, the book instead considers how these innovations might be adapted for the specific task of providing healthcare. Where evidence on these points is available, the book outlines that too. Consequently the book takes an international approach, with contributions from Europe, the Middle East, Australia and North America. Each contributor is an expert in the management innovation which they present. This combination of features makes the book unique.

Two Faces of Digital Transformation

Author : Bülent Akkaya
Publisher : Emerald Group Publishing
ISBN 13 : 1837530963
Total Pages : 217 pages
Book Rating : 4.8/5 (375 download)

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Book Synopsis Two Faces of Digital Transformation by : Bülent Akkaya

Download or read book Two Faces of Digital Transformation written by Bülent Akkaya and published by Emerald Group Publishing. This book was released on 2023-07-13 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on so-far unresolved questions about this new horizon of modernity, Two Faces of Digital Transformation provides insights into technological advancements with business administrative applications and examines forthcoming implementation strategies from a range of perspectives.

Strategic Thinking in a Hospital Setting

Author : A. L. Hamdan
Publisher : Springer
ISBN 13 : 3319535978
Total Pages : 86 pages
Book Rating : 4.3/5 (195 download)

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Book Synopsis Strategic Thinking in a Hospital Setting by : A. L. Hamdan

Download or read book Strategic Thinking in a Hospital Setting written by A. L. Hamdan and published by Springer. This book was released on 2017-03-21 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: Translating the realities of healthcare reform and healthcare costs into competitive hospital practice is the goal of this accessible, jargon-free guide. Taking its cue from Michael Porter’s highly-regarded business strategies, it offers a sound framework for hospitals looking to develop efficient, patient-centered service delivery, identifying keys to clinical, administrative, and marketing success. The book organizes business and clinical priorities where they intersect so that physicians throughout healthcare systems can understand their role in building and sustaining innovation, and leverage their strengths and system resources toward meeting patient needs. In addition, chapters review eight core strategic tools, describe possibilities for their implementation, and provide in-depth findings on Porter’s methods as used in a diverse group of hospitals across Lebanon. Included in the coverage: · Porter’s strategies in health care: cost leadership versus differentiation strategy · Sources of competitive advantage · How to prepare an organization for innovation · Strategic framework in a hospital setting · Application of Porter’s strategies in Lebanese hospitals · Correlation between type of strategy and performance A well-designed blueprint for enhancing patient satisfaction and system cost-effectiveness, Strategic Thinking in a Hospital Setting is aimed at both frontline physicians in practice and those assuming administrative positions in healthcare facilities and in hospital settings in particular.

Elgar Encyclopedia of Healthcare Management

Author : Federico Lega
Publisher : Edward Elgar Publishing
ISBN 13 : 1800889453
Total Pages : 375 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis Elgar Encyclopedia of Healthcare Management by : Federico Lega

Download or read book Elgar Encyclopedia of Healthcare Management written by Federico Lega and published by Edward Elgar Publishing. This book was released on 2023-08-14 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management practices within the healthcare sector are shaped by a multitude of professional, social, political and technical factors. This Elgar Encyclopedia of Healthcare Management provides clarity with holistic definitions and descriptions of essential healthcare systems, leadership and administration. Both engaging with new principles of care and existing themes within managerial practices, it offers a broad look into management within the ever-evolving sector.

GE in India

Author : Suresh Malodia
Publisher :
ISBN 13 : 9781526428943
Total Pages : pages
Book Rating : 4.4/5 (289 download)

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Book Synopsis GE in India by : Suresh Malodia

Download or read book GE in India written by Suresh Malodia and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: It was the morning of December 2014, Munesh Makhija reflected on the existing strategy of General Electric (GE) for Bottom of Pyramid (BoP) markets. Makhija had taken over as Managing Director, GE India Technology Center and Chief Technology Officer (CTO) - GE South Asia, in early 2014. Earlier, he served as the CTO for GE Healthcare India from 2010 to 2012 and had spent a little over 12 years, much of it in the US, in its healthcare business. In the past few years, he had the opportunity to get a first-hand feel of the BoP market. He could see how healthcare sector, particularly medical devices market was undergoing a rapid transformation. The impact of 'Reverse Innovation' which was the outcome of the strategy adopted by GE to promote frugal innovations with a focus on BoP markets in India and other like markets fascinated him. GE had successfully launched 25 super value products (Exhibit 1) primarily for the BoP market in the last five years and had received a favorable response for all of them. However, frugal innovation in India was becoming more common in the healthcare space ranging from low-cost surgeries to low-cost medical devices and competition was building up.