Service Automation Framework

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Service Automation Framework

Author : Jan Willem Middelburg
Publisher : Van Haren
ISBN 13 : 9401800634
Total Pages : 183 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Framework by : Jan Willem Middelburg

Download or read book Service Automation Framework written by Jan Willem Middelburg and published by Van Haren. This book was released on 2017-01-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like’ your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

Service Automation Foundation Courseware

Author : Jan Willem Middelburg
Publisher : Van Haren
ISBN 13 : 9401802084
Total Pages : 147 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Service Automation Foundation Courseware by : Jan Willem Middelburg

Download or read book Service Automation Foundation Courseware written by Jan Willem Middelburg and published by Van Haren. This book was released on 2018-02-08 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Service Automation Foundation Courseware (ISBN: 9789401802062) publication you are advised to obtain the publication Service Automation Framework (ISBN: 9789401800624). Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This 2 day course will give you deep insight into the concept of Service Automation, the concept by which you can automate your service offering. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who will ‘like’ your company. The Service Automation Framework® has been created to find a methodical way to discuss Service Automation. It provides a step-by-step approach, including a number of design elements and processes, which every organization can use to systematically enhance its Services. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This course is intended for everyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework will help you to consistently exceed user expectations.

Service Automation Framework

Author : Van Haren Publishing
Publisher :
ISBN 13 : 9789401800624
Total Pages : 0 pages
Book Rating : 4.8/5 (6 download)

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Book Synopsis Service Automation Framework by : Van Haren Publishing

Download or read book Service Automation Framework written by Van Haren Publishing and published by . This book was released on 2017-02-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who 'like' your company.

Site Reliability Engineering

Author : Niall Richard Murphy
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491951176
Total Pages : 552 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis Site Reliability Engineering by : Niall Richard Murphy

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Automated Software Testing

Author : Elfriede Dustin
Publisher : Addison-Wesley Professional
ISBN 13 : 0672333848
Total Pages : 602 pages
Book Rating : 4.6/5 (723 download)

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Book Synopsis Automated Software Testing by : Elfriede Dustin

Download or read book Automated Software Testing written by Elfriede Dustin and published by Addison-Wesley Professional. This book was released on 1999-06-28 with total page 602 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the urgent demand for rapid turnaround on new software releases--without compromising quality--the testing element of software development must keep pace, requiring a major shift from slow, labor-intensive testing methods to a faster and more thorough automated testing approach. Automated Software Testing is a comprehensive, step-by-step guide to the most effective tools, techniques, and methods for automated testing. Using numerous case studies of successful industry implementations, this book presents everything you need to know to successfully incorporate automated testing into the development process. In particular, this book focuses on the Automated Test Life Cycle Methodology (ATLM), a structured process for designing and executing testing that parallels the Rapid Application Development methodology commonly used today. Automated Software Testing is designed to lead you through each step of this structured program, from the initial decision to implement automated software testing through test planning, execution, and reporting. Included are test automation and test management guidance for: Acquiring management support Test tool evaluation and selection The automated testing introduction process Test effort and test team sizing Test team composition, recruiting, and management Test planning and preparation Test procedure development guidelines Automation reuse analysis and reuse library Best practices for test automation

Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments

Author : Christian Jacquenet
Publisher : John Wiley & Sons
ISBN 13 : 9780470035153
Total Pages : 346 pages
Book Rating : 4.0/5 (351 download)

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Book Synopsis Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments by : Christian Jacquenet

Download or read book Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments written by Christian Jacquenet and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 346 pages. Available in PDF, EPUB and Kindle. Book excerpt: Save time & resources with this comprehensive guide to automation configuration for the value-added IP services of the future. As the Internet becomes the medium of choice for value-added IP service offerings such as TV broadcasting, videoconferencing, and Voice over IP, the ability of automating configuration processes has become a key challenge for service providers. In fact, this feature has become crucial with the ever-growing level of expertise required to deploy such services and the scope of the techniques that need to be activated in order to provide such services with a guaranteed level of quality. Service Automation and Dynamic Provisioning Techniques in IP/MPLS Environments: Discusses architectures and protocols for services information, covering the state-of-the-art in current implementations of Remote Authentication Dial-In User Service (RADIUS), Diameter, Common Open Policy Service (COPS), Simple Network Management Protocol (SNMP) and NETCONF Explains various application examples, covering the dynamic enforcement of QoS, security, and IP Traffic Engineering policies. Covers the automated production of MPLS-based VPNs. The authors offer an invaluable guide for IT facilitators, network managers, and researchers in industry and academia, as well as students studying advanced IP/MPLS networking communications courses. System designers and architects will also find this book helpful.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Author : Stanislav Ivanov
Publisher : Emerald Group Publishing
ISBN 13 : 1787566897
Total Pages : 361 pages
Book Rating : 4.7/5 (875 download)

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Book Synopsis Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality by : Stanislav Ivanov

Download or read book Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality written by Stanislav Ivanov and published by Emerald Group Publishing. This book was released on 2019-10-14 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a combination of theoretical discussion and real-world case studies, this book focuses on current and future use of RAISA technologies in the tourism economy, including examples from the hotel, restaurant, travel agency, museum, and events industries.

Global Standards and Publications Edition 2023 - 2024

Author : Van Haren Publishing
Publisher : Van Haren
ISBN 13 : 9401808872
Total Pages : 212 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis Global Standards and Publications Edition 2023 - 2024 by : Van Haren Publishing

Download or read book Global Standards and Publications Edition 2023 - 2024 written by Van Haren Publishing and published by Van Haren. This book was released on 2023-02-05 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse AI Coalitie, PMI, The Open Group. This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 2000 distribution partners (Amazon, Google Play, Managementboek and Bol.com, etc.).

Just Enough Software Test Automation

Author : Daniel J. Mosley
Publisher : Prentice Hall Professional
ISBN 13 : 9780130084682
Total Pages : 282 pages
Book Rating : 4.0/5 (846 download)

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Book Synopsis Just Enough Software Test Automation by : Daniel J. Mosley

Download or read book Just Enough Software Test Automation written by Daniel J. Mosley and published by Prentice Hall Professional. This book was released on 2002 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on designing and implementing a software test automation infrastructure, and identifies what current popular testing approaches can and cannot accomplish. Rejecting the automation life cycle model, the authors favor limited automation of unit, integration, and system testing. They also present a control synchronized data-driven framework to help jump-start an automation project. Examples are provided in the Rational suite test studio, and source code is available at a supporting web site. Annotation copyrighted by Book News, Inc., Portland, OR.

Service Automation in the Public Sector

Author : Gustaf Juell-Skielse
Publisher : Springer Nature
ISBN 13 : 3030926443
Total Pages : 230 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis Service Automation in the Public Sector by : Gustaf Juell-Skielse

Download or read book Service Automation in the Public Sector written by Gustaf Juell-Skielse and published by Springer Nature. This book was released on 2022-03-14 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

Implementing Automated Software Testing

Author : Elfriede Dustin
Publisher : Pearson Education
ISBN 13 : 0321619595
Total Pages : 576 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis Implementing Automated Software Testing by : Elfriede Dustin

Download or read book Implementing Automated Software Testing written by Elfriede Dustin and published by Pearson Education. This book was released on 2009-03-04 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book fills a huge gap in our knowledge of software testing. It does an excellent job describing how test automation differs from other test activities, and clearly lays out what kind of skills and knowledge are needed to automate tests. The book is essential reading for students of testing and a bible for practitioners.” –Jeff Offutt, Professor of Software Engineering, George Mason University “This new book naturally expands upon its predecessor, Automated Software Testing, and is the perfect reference for software practitioners applying automated software testing to their development efforts. Mandatory reading for software testing professionals!” –Jeff Rashka, PMP, Coauthor of Automated Software Testing and Quality Web Systems Testing accounts for an increasingly large percentage of the time and cost of new software development. Using automated software testing (AST), developers and software testers can optimize the software testing lifecycle and thus reduce cost. As technologies and development grow increasingly complex, AST becomes even more indispensable. This book builds on some of the proven practices and the automated testing lifecycle methodology (ATLM) described in Automated Software Testing and provides a renewed practical, start-to-finish guide to implementing AST successfully. In Implementing Automated Software Testing, three leading experts explain AST in detail, systematically reviewing its components, capabilities, and limitations. Drawing on their experience deploying AST in both defense and commercial industry, they walk you through the entire implementation process–identifying best practices, crucial success factors, and key pitfalls along with solutions for avoiding them. You will learn how to: Make a realistic business case for AST, and use it to drive your initiative Clarify your testing requirements and develop an automation strategy that reflects them Build efficient test environments and choose the right automation tools and techniques for your environment Use proven metrics to continuously track your progress and adjust accordingly Whether you’re a test professional, QA specialist, project manager, or developer, this book can help you bring unprecedented efficiency to testing–and then use AST to improve your entire development lifecycle.

Knowledge-Based Processes in Software Development

Author : Saeed, Saqib
Publisher : IGI Global
ISBN 13 : 1466642300
Total Pages : 296 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Knowledge-Based Processes in Software Development by : Saeed, Saqib

Download or read book Knowledge-Based Processes in Software Development written by Saeed, Saqib and published by IGI Global. This book was released on 2013-06-30 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent growth in knowledge management concepts has played a vital role in the improvement of organizational performance. These knowledge management approaches have been influential in achieving the goal of efficient production of software development processes. Knowledge-Based Processes in Software Development focuses on the inherent issues to help practitioners in gaining understanding of software development processes. The best practices highlighted in this publication will be essential to software professionals working in the industry as well as students and researchers in the domain of software engineering in order to successfully employ knowledge management procedures.

Automated Web Testing

Author : G. Suden
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781535285988
Total Pages : 358 pages
Book Rating : 4.2/5 (859 download)

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Book Synopsis Automated Web Testing by : G. Suden

Download or read book Automated Web Testing written by G. Suden and published by Createspace Independent Publishing Platform. This book was released on 2016-07-18 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automated Web Testing is a step by step guide for the web application testers who want to try their hands at automated testing. It provides step by step instructions for setting up the Automation Framework from scratch. The framework is quite generic and as such can be applied to most website projects. This book concentrates on the 'practical side' of automated testing rather than the 'theoretical side'. It includes the complete listings of the automation code for the demo website that has been set up for you to test against. The code listings explain the logic of individual tests and generic functions. The book covers: Start with an overview of a typical web application architecture. Set up the environment for automation. The software we will use is open source and freeware! Learn techniques to identify elements on web pages. Set up the Automation Framework and Object Repository from scratch. Add important features to the Automation Framework such as reporting result comparisons, saving screenshots, logging information to a Console and CSV files etc. Automate data entry, verification and negative tests using the demo website. Automate tabular and summary reports. Automate Data Driven Testing using Microsoft Excel data sources followed by adding more useful features to the Automation Framework. Cross Browser Testing using Firefox, Chrome, Internet Explorer, Edge, Safari and Opera web browsers. Automate Web Services Testing using a demo web service. Perform advanced user interactions like Drag-and-Drop, Context Click, executing JavaScripts etc. in web pages.

Software Testing as a Service

Author : Ashfaque Ahmed
Publisher : CRC Press
ISBN 13 : 1420099574
Total Pages : 240 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Software Testing as a Service by : Ashfaque Ahmed

Download or read book Software Testing as a Service written by Ashfaque Ahmed and published by CRC Press. This book was released on 2009-09-14 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's unforgiving business environment where customers demand zero defect software at lower costs-it is testing that provides the opportunity for software companies to separate themselves from the competition. Software Testing as a Service explains, in simple language, how to use software testing to improve productivity, reduce time to market, and reduce costly errors. It explains how the normal functions of manufacturing can be applied to commoditize the software testing service to achieve consistent quality across all software projects. This up-to-date reference reviews different software testing tools, techniques, and practices and provides succinct guidance on how to estimate costs, allocate resources, and make competitive bids. Replete with examples and case histories, this resource illustrates how proper planning can lead to the creation of software that's head and shoulders above the competition.

Effective Software Test Automation

Author : Kanglin Li
Publisher : John Wiley & Sons
ISBN 13 : 0782151019
Total Pages : 426 pages
Book Rating : 4.7/5 (821 download)

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Book Synopsis Effective Software Test Automation by : Kanglin Li

Download or read book Effective Software Test Automation written by Kanglin Li and published by John Wiley & Sons. This book was released on 2006-02-20 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you'd like a glimpse at how the next generation is going to program, this book is a good place to start." —Gregory V. Wilson, Dr. Dobbs Journal (October 2004) Build Your Own Automated Software Testing Tool Whatever its claims, commercially available testing software is not automatic. Configuring it to test your product is almost as time-consuming and error-prone as purely manual testing. There is an alternative that makes both engineering and economic sense: building your own, truly automatic tool. Inside, you'll learn a repeatable, step-by-step approach, suitable for virtually any development environment. Code-intensive examples support the book's instruction, which includes these key topics: Conducting active software testing without capture/replay Generating a script to test all members of one class without reverse-engineering Using XML to store previously designed testing cases Automatically generating testing data Combining Reflection and CodeDom to write test scripts focused on high-risk areas Generating test scripts from external data sources Using real and complete objects for integration testing Modifying your tool to test third-party software components Testing your testing tool Effective Software Test Automation goes well beyond the building of your own testing tool: it also provides expert guidance on deploying it in ways that let you reap the greatest benefits: earlier detection of coding errors, a smoother, swifter development process, and final software that is as bug-free as possible. Written for programmers, testers, designers, and managers, it will improve the way your team works and the quality of its products.

Virtualization with IBM Workload Deployer: Designing and Deploying Virtual Systems

Author : Carla Sadtler
Publisher : IBM Redbooks
ISBN 13 : 0738436003
Total Pages : 362 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Virtualization with IBM Workload Deployer: Designing and Deploying Virtual Systems by : Carla Sadtler

Download or read book Virtualization with IBM Workload Deployer: Designing and Deploying Virtual Systems written by Carla Sadtler and published by IBM Redbooks. This book was released on 2011-11-10 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: The IBM® Workload Deployer appliance provides a solid foundation for private cloud strategy, enabling the rapid adoption and deployment of both infrastructure and platform as a Service offering. The IBM Workload Deployer uses the concept of patterns to describe the logical configuration of both the physical and virtual assets that comprise a particular solution. The use of patterns allows an organization to construct an individual element or integrated solution one time, and then dispense the final product on demand. Virtual system patterns are comprised of an operating system and IBM software solutions, such as WebSphere® Application Server and WebSphere Virtual Enterprise. Virtual application patterns are constructed to support a single application workload. This book focuses on the virtual systems capability of the IBM Workload Deployer and specifically addresses the process of building customized virtual systems that go beyond the standard capabilities of the virtual images available with the product. The book starts by describing private clouds and how they can benefit your business. It introduces the IBM Workload Deployer and its capabilities, and then talks about the various tools that you can use to enhance the process of planning, customizing, and automating virtual system deployment. A sample is used to illustrate how the standard virtual images that are available for the IBM Workload Deployer can be customized for a robust solution that includes dynamic workload management, high-performing data caching, and monitoring of system state. The book then discusses how you can use the IBM Workload Deployer to facilitate the progression of an application through its lifecycle. Finally, an overview is provided of the troubleshooting capabilities that come with the IBM Workload Deployer.

Advanced Automated Software Testing: Frameworks for Refined Practice

Author : Alsmadi, Izzat
Publisher : IGI Global
ISBN 13 : 146660090X
Total Pages : 289 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Advanced Automated Software Testing: Frameworks for Refined Practice by : Alsmadi, Izzat

Download or read book Advanced Automated Software Testing: Frameworks for Refined Practice written by Alsmadi, Izzat and published by IGI Global. This book was released on 2012-01-31 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book discusses the current state of test automation practices, as it includes chapters related to software test automation and its validity and applicability in different domains"--Provided by publisher.