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Rule Of Thumb A Guide To Customer Service And Business Relationships
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Book Synopsis Rule of Thumb: A Guide to Customer Service and Business Relationships by : Lisa Tschauner
Download or read book Rule of Thumb: A Guide to Customer Service and Business Relationships written by Lisa Tschauner and published by BQB Publishing. This book was released on 2012-08-17 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rule Of Thumb: A Guide to Customer Service and Business Relationships is an introductory guide for first-time entrepreneurs and small business owners seeking to gain a basic understanding of what it takes to create unrivaled customer service and long-lasting business relationships. In today's business world the customer service experience is the most critical component that can lead small businesses to remarkable success. It can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis and customized to meet the needs and wants of customers. The relationships entrepreneurs and small business owners have with customers is a key component to their business's growth and evolution to the next level. Learn how to build outstanding and valuable relationships with customers and clients by: 1) Identifying the needs and wants of your customers; 2) Seizing opportunities and recognizing and addressing challenges; 3) Creating successful communication strategies; 4) Developing best practices for follow-up; 5) and more! Competition is fierce in our current economy. Prepare yourself to be a leader in your industry and the best at your business. You have the power to create an unforgettable experience and lasting impression on your customers. This book will lead you to develop your own dynamic and unique strategies that are sure to grow your business.
Book Synopsis Drew's Rules: A Guide to Customer Service by : Daryl Drew
Download or read book Drew's Rules: A Guide to Customer Service written by Daryl Drew and published by Lulu.com. This book was released on 2010-10-02 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.
Book Synopsis Reclamation by : Lisa Clonch Tschauner
Download or read book Reclamation written by Lisa Clonch Tschauner and published by BQB Publishing. This book was released on 2021-07-01 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the reader is pulled into a compelling story, they are exposed to the reality of a crime that is growing globally. After Mallory Shields graduates from college in her idyllic Midwestern hometown, she embarks on an adventure with her best friend Jenna, taking a gap year to explore the other side of the world. Their journey quickly takes an unexpected turn, and the two young women find themselves in danger and exposed to crime, abuse, and the most dehumanizing conditions possible. Forced into the horrific world of human sex trafficking, and fighting to return to their lives and families back home, the women struggle navigating a corrupt system and injustice beyond their control. Faced with the loss of time, betrayal, and extraordinary guilt, Mallory learns she must conjure strength she never knew possible and make hard compromises to become her true self. his thrilling tale follows their individual experiences as captives and how those circumstances impact the future and relationships they long to return to. The determination and strong will of the leading characters gives the reader a sense of how honesty, regret, time, and redemption work together to bring hope to a difficult situation as the characters discover what friendship and reclamation really mean.
Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr
Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.
Book Synopsis Digital Marketing QuickStart Guide by : Benjamin Sweeney
Download or read book Digital Marketing QuickStart Guide written by Benjamin Sweeney and published by ClydeBank Media LLC . This book was released on 2022-04-25 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE ULTIMATE BEGINNER'S GUIDE TO DIGITAL MARKETING – INCLUDES A COMPREHENSIVE ONLINE LIBRARY OF DIGITAL MARKETING TOOLS! The future of business growth is digital. Are you prepared? Digital marketers tap into an unprecedented ability to discover and reach motivated customers at scale. Now more than ever, digital marketing strategies are the key for emerging brands, new and veteran entrepreneurs, and businesses of all sizes to convert customers in digital spaces. With the availability of cost-effective advertising, content marketing, social media marketing, email marketing and more, there has never been a better time to connect with your customers and grow your business. In Digital Marketing QuickStart Guide, author and veteran marketer Benjamin Sweeney distills a decade’s worth of marketing experience into a crash course that covers everything from marketing fundamentals to sophisticated digital strategies. Infused with marketing wisdom that is as invaluable on day one as on day one thousand, Digital Marketing QuickStart Guide equips readers with the skills and strategies they need to reach customers and grow their businesses. Whether you are a freelancer selling your services to businesses, an entrepreneur who needs more customers, a student who needs to get up to speed fast, or an online creator, artist, or influencer you will find value in these pages. It doesn’t matter if you have never run a Facebook Ad before or are a successful entrepreneur who just can’t make your digital marketing efforts click—anyone can become a savvy digital marketer by using the tools and tactics presented in this book! Digital Marketing QuickStart Guide Is Perfect For: - Entrepreneurs who want to take control of their digital marketing and grow their business - Freelancers and members of the gig economy looking to diversify their service offerings - In-house or agency marketers who want to brush up on digital marketing fundamentals - Business and marketing students who need a digital marketing edge - Influencers, artists, creators, and anyone who needs to sell or connect with more people in digital spaces! Digital Marketing QuickStart Guide Explains: - How to use digital marketing channels to connect with more people and win more customers - How to nail down exactly who your customer is and how to create a marketing strategy that reaches those people where they spend time online - How to boost your search rankings and get your business seen by the millions of people using search engines every day - How to use social media marketing to increase engagement and round out an effective marketing strategy You Will Learn: - Modern Marketing Fundamentals – How Timeless Marketing Basics Can Be Repurposed for Digital Spaces - Building Your Own Digital Marketing Toolkit – Exactly How Digital Marketing Tools Work and How to Use Them - Digital Marketing in Action – How to Organize and Implement Campaigns that Reach and Convert at Scale - Digital Strategy Design – How to Structure Your Digital Marketing Strategy to Save Money and Get Results - Digital Marketing Core Concepts – Using Social, Email, Cost-Effective Advertising, Mastering SEO, and More! *LIFETIME ACCESS TO FREE DIGITAL MARKETING DIGITAL ASSETS* Digital Marketing QuickStart Guide comes with lifetime access to a huge library of exclusive tools designed to help you get started quickly and hit your marketing goals faster. *GIVING BACK* QuickStart Guides proudly supports One Tree Planted as a reforestation partner.
Book Synopsis Good Small Business Guide 2013 by : Bloomsbury Publishing Plc
Download or read book Good Small Business Guide 2013 written by Bloomsbury Publishing Plc and published by A&C Black. This book was released on 2013-01-01 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated the Good Small Business Guide 2013 is packed with essential advice for small business owners or budding entrepreneurs. Containing 140 easy to read articles, and an extensive information directory, this comprehensive guide offers help on all aspects of starting and growing a small business.
Book Synopsis Build Your Customer Strategy by : James G. Barnes
Download or read book Build Your Customer Strategy written by James G. Barnes and published by John Wiley & Sons. This book was released on 2007-01-06 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The customer relationships that a company is able to cultivate represent the most important asset that will never appear on its balance sheet." -From Chapter 1 of Build Your Customer Strategy Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of. Praise for Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships "Jim Barnes has written a down-to-earth, highly readable book that takes you through real examples with concrete ideas you can use today. Fact is, customers are the only source of revenue, and Jim will help your company build the strategy to grow the value of each customer to your firm, by making sure your firm becomes more valuable to each customer." -Don Peppers and Martha Rogers, PhD coauthors, The One to One Future and Return on Customer "Jim Barnes is in a class by himself as a guru who truly understands customer relationships from the customer's point of view. Read Build Your Customer Strategy when you're ready to move past slogans and technology-based CRM projects to create real customer equity and long-term profitability." -Bob Thompson, CEO CustomerThink Corp., and founder, CRMGuru.com "Build Your Customer Strategy is the book for leaders committed to creating genuine connections with clients. Jim goes beyond conventional thinking to help businesses understand, create, and implement a strategy that will result in the type of long-term loyal customers everyone wants-the ones who bring their family and friends." -Anne Lockie, Executive Vice President, Sales Canadian Personal and Business Clients, RBC Royal Bank "Excellent reading. Jim Barnes brings a refreshing perspective to customer service, loyalty and the importance of long-term, sustainable client relationships. Insightful and very educational." -Stephen Foster, Senior Vice President, Operations Starwood Hotels & Resorts Worldwide, Inc.
Book Synopsis Good Small Business Guide 2013, 7th Edition by : Bloomsbury Publishing
Download or read book Good Small Business Guide 2013, 7th Edition written by Bloomsbury Publishing and published by A&C Black. This book was released on 2013-06-30 with total page 600 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully updated for this 7th annual edition, the Good Small Business Guide 2013 is packed with essential advice for small business owners or budding entrepreneurs. Offering help on all aspects of starting, running and growing a small business, including: planning, setting up or acquiring a business, getting to grips with figures, marketing, selling online, and managing yourself and others. Containing over 140 easy-to-read articles and an extensive information directory this fully updated guide offers help on all aspects of starting and growing a small business. Features a foreword from the National Chairman of the Federation of Small Businesses.
Book Synopsis Better Customer Service by : Edward C. Brewer
Download or read book Better Customer Service written by Edward C. Brewer and published by Routledge. This book was released on 2021 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments - and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple - going all the way back to preschool and kindergarten - they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may also find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However; anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book"--
Book Synopsis Customer Service Savvy by : Robert E. Levinson
Download or read book Customer Service Savvy written by Robert E. Levinson and published by . This book was released on 2017-07-19 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about all forms of interpersonal relationships--which we commonly call customer service--whether your company is a doctor's office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
Book Synopsis The Professional's Guide to Business Development by : Stephen Newton
Download or read book The Professional's Guide to Business Development written by Stephen Newton and published by Kogan Page Publishers. This book was released on 2012-12-03 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: When buying professional services, most clients will assume that you are competent in your field. They are therefore not hiring you primarily on the basis of your expertise, but on factors such as price and whether they want to do business with you. To minimize the issue of cost, you need to ensure that the benefits of working with you are clear to your customers. You need to move from transactional relationships towards partnership ones, and you need to identify the right prospects in the first place. The ability to ascertain, quickly and accurately, what drives your customer's decisions and to respond to their needs is critical in differentiating you from your competitors. If you can do these things well, you will win more business from both new and existing clients. This book gives you a repeatable and scalable methodology to achieve this.
Book Synopsis The Unofficial Guide to Starting a Small Business by : Marcia Layton Turner
Download or read book The Unofficial Guide to Starting a Small Business written by Marcia Layton Turner and published by John Wiley & Sons. This book was released on 2011-08-24 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inside scoop . . .for when you want more than the official line Want to be your own boss but aren't quite sure how to make it happen? This savvy guide will show you the way. Now revised and updated to cover the latest regulations, techniques, and trends, it walks you step by step through the entire start-up process, from coming up with a business plan and lining up financing to setting up shop, marketing to your customer base, and dealing with accounting, taxes, insurance, and licenses. Packed with real-world tips and tricks that you won't find anywhere else, it delivers all the know-how you need to declare independence from the 9-to-5 world, launch your business--and watch the profits grow! * Vital Information on real-world entrepreneurship that other sources don't reveal. * Insider Secrets on how to secure financing and choose a winning location. * Money-Saving Techniques, including low-cost ways to market your business. * Time-Saving Tips for creating a business plan and handling legal and accounting basics. * The Latest Trends, including how to launch a profitable home- or Web-based business. * Handy Checklists and Charts to help you plan your start-up and succeed in the marketplace.
Book Synopsis Two Factor Theory of Customer Service by : DAVID L. ELWOOD
Download or read book Two Factor Theory of Customer Service written by DAVID L. ELWOOD and published by AuthorHouse. This book was released on 2013-12-18 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the Two Factor Theory of Customer Service, author David L. Elwood nudges the entire field of customer service toward becoming a professional discipline. Customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise; it is inescapable and it is inextricably tied to profits. Elwood uses easy to follow ideas that open the door to fresh, persuasive perceptions of the fundamental dimensions of customer service events: accessible, emotional, temporal, informational, solutional, aptitudinal, and relational. The essence of Elwoods message is that the more clearly and deeply one understands customer service events, the more effective he or she will become at delivering customer service straight to the customer. And, as powerful, empirical research findings have shown, delivery of Superior Customer Service goes hand in hand with superior profits. The Two Factor Theory of Customer Service will delight everyone looking for a systematic approach to understanding and classifying the seemingly unending differences found in published examples of Superior Customer Service, and it will brighten the pathway for each provider seeking to increase profits. Without question, you ARE in the customer service business --- the only question is whether you are doing it well. Want a quick read at the airport terminal thatll entertain more than transform? Two Factor Theory of Customer Service isnt it! Elwood skips the clichs while delivering a perfect balance of theory and immediate application that will change how you see your customers, and more importantly how your customers will see you (again and again and again...). Jay Martinson, Ph.D. Chair, Communications Department, Olivet Nazarene University
Book Synopsis Delivering Customer Service by : Sheila Payne
Download or read book Delivering Customer Service written by Sheila Payne and published by . This book was released on 1999-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised and updated for the second edition, this practical guide explains how to maintain reliable customer service, how to develop positive working relationships and how to solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ levels 2 and 3 in customer service, offering guidance on NVQ requirements and ways to collect and record evidence.
Book Synopsis Why Selling Sucks and Building Relationships Work? by : Mak
Download or read book Why Selling Sucks and Building Relationships Work? written by Mak and published by Trafford Publishing. This book was released on 2011 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you new to customer service? Or maybe you are already in customer service and would like to sharpen your service skills? Or perhaps you are employed in the back office & you would like to gain a better understanding of your customers or the servicing process? Whatever your reasons, 'Why Selling Sucks & Building Relationships Work', is a guide to providing exceptional customer service. Geared toward frontline staff and helpful for anyone who is involved in serving customers, the book will help you to: - Better understand your customers so you can service them to their satisfaction - Build better rapport with your customers, colleagues, and suppliers - Communicate more confidently and be more persuasive with your customers - Develop business relationships with your key customers so they keep coming back to you with their business - Manage difficult customers and complaints efficiently - Manage your stress levels - Apply closing techniques - Field customer objections more proficiently - Enjoy your work and grow rapidly within your organization. Written in simple language, and loaded with case studies, self-assessments, and real-life examples, this guide provides practical advice to make sure your customers keep coming back to you.
Download or read book Tax Guide for Small Business written by and published by . This book was released on 1988 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis CC Certified in Cybersecurity Study Guide by : Mike Chapple
Download or read book CC Certified in Cybersecurity Study Guide written by Mike Chapple and published by John Wiley & Sons. This book was released on 2023-12-22 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for the ISC2 Certified in Cybersecurity exam, as well as a new career in cybersecurity, with this effective study guide. Complete with full color illustrations! In Certified in Cybersecurity Study Guide, veteran IT and cybersecurity educator Mike Chapple delivers a one-stop resource for anyone planning to pursue the ISC2 Certified in Cybersecurity credential, as well as those getting ready to take on a challenging and rewarding new career in cybersecurity. The author walks you through the info you’ll need to succeed on both the exam and in your first day at a cybersecurity-focused job, using full-color illustrations to highlight and emphasize the concepts discussed inside. Complete with an online practice test, this book comprehensively covers every competency and domain tested by the new exam, including security principles, business continuity, disaster recovery, incident response, access control concepts, network security, and security operations. You’ll also find: Efficient and lean content, ensuring you get up-to-speed as quickly as possible Bite-sized chapters that break down essential topics into manageable and accessible lessons Complimentary online access to Sybex’ celebrated online learning environment, which comes with practice questions, a complete glossary of common industry terminology, and more A clear and effective pathway to the Certified in Cybersecurity credential, as well as a fresh career in cybersecurity, the Certified in Cybersecurity Study Guide offers the foundational knowledge, skills, and abilities you need to get started in an exciting and rewarding career.
