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Quality Circles In Service Industries
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Book Synopsis Applications of Quality Control in the Service Industries by : A. C. Rosander
Download or read book Applications of Quality Control in the Service Industries written by A. C. Rosander and published by CRC Press. This book was released on 1985-12-20 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Statistics as a science of control
Book Synopsis Quality Circles by : William L. Mohr
Download or read book Quality Circles written by William L. Mohr and published by Addison Wesley Publishing Company. This book was released on 1983 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: Methods which may be used to motivate people (workers and managers) to produce and achieve higher levels of excellence and obtain job satisfaction through participation in quality circles are presented. Assessment of organization's readiness for a quality circle program, identification of objectives, techniques for problem solving, and ways to maintain momentum in quality circle building are explained in detail. Quality circles are not the total answer to an organizations problems, but they may represent a viable alternative for managing and working together to create a more effective and efficient system. The book documents the evolution of the quality circle methodology and philosophy and may be used as a handbook for people and organizations interested in quality circles. (kbc).
Book Synopsis An Overview of Quality of Work Life-quality Circles in United States Institutions of Higher Education by : Michael Henry Beechem
Download or read book An Overview of Quality of Work Life-quality Circles in United States Institutions of Higher Education written by Michael Henry Beechem and published by . This book was released on 1985 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Productivity Knowhow by : Dick Smythe
Download or read book Productivity Knowhow written by Dick Smythe and published by . This book was released on 2016-11-03 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Productivity improvement is the biggest issue facing any manager at any level in any organisation in any sector - and the biggest peacetime issue facing any government minister too. Dick Smythe was educated at Bolton School, graduated in pure mathematics and statistics at St Andrews University and then took a masters in Operations Research at Birmingham University. He was then recruited by Europe's leading consultancy of the day, PA Consulting Group, and went on to set up and grow their Productivity Services Division into a significant part of the business, becoming a PA director and sitting on their UK management consultancy board - whilst there, he led a joint study with the CBI into UK productivity, and presented the results on TV, radio and to the national press with Director General Sir John Banham - The Times leader commented: "It is refreshing to come across something that has its feet firmly planted on the ground" Since then, he has mixed productivity consultancy work with playing the property and stock markets, skippering his own boat in the Fastnet and many other ocean yacht races and keeping his golf handicap down to single figures As the late Peter Drucker once said, managers have always sought something which lets them 'do their job with less effort, in less time, yet with greater impact'.
Book Synopsis Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry by : Salih Kusluvan
Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.
Book Synopsis Continuous Improvement by : Paul Lillrank
Download or read book Continuous Improvement written by Paul Lillrank and published by U of M Center for Japanese Studies. This book was released on 1989 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete survey of the operation of Quality Control Circles in Japan.
Book Synopsis Service Quality by : Benjamin Schneider
Download or read book Service Quality written by Benjamin Schneider and published by SAGE. This book was released on 2004 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates
Book Synopsis Handbook of Industrial, Work & Organizational Psychology by : Neil Anderson
Download or read book Handbook of Industrial, Work & Organizational Psychology written by Neil Anderson and published by SAGE. This book was released on 2001-12-20 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work in the 21st century requires new understanding in organizational behaviour; how individuals interact together to get work done. This volume brings together research on essential topics such as motivation, job satisfaction, leadership, compensation, organizational justice, communication, intra- and inter-team functioning, judgement and decision-making, organizational development and change. Psychological insights are offered on management interventions, organizational theory, organizational productivity, organizational culture and climate, strategic management, stress, and job loss and unemployment.
Book Synopsis Quality Beyond Six Sigma by : Ron Basu
Download or read book Quality Beyond Six Sigma written by Ron Basu and published by Routledge. This book was released on 2012-06-14 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one million chances. Six sigma has both created avid interest and raised concerns among executives and its practioners. This is all very well for multinationals like Motorola or General Electric but how can it help small and medium-sized enterprises or the service industry? How do you ensure that solutions stick? Quality Beyond Six Sigma responds to this challenge and provides a practical implementation of the issues of Six Sigma, Lean Enterprise and Total Quality and aligns the 'hard' sigma message with the softer sustainable 'strategic issues'. The result is FIT SIGMA. The authors utilize major and minor case studies to support principles and learnings of FIT SIGMA and include review examples and self-assessment that underpin the sustainable process. The three major case studies are contributed by General Electric, Dow Chemical and Seagate Technology. Senior Executives and Managers of organizations of all types and sizes, Management Consultants and Students of all disciplines will find this book a stimulating guide to quality and operational excellence.
Book Synopsis Personnel Literature by : United States. Office of Personnel Management. Library
Download or read book Personnel Literature written by United States. Office of Personnel Management. Library and published by . This book was released on 1981 with total page 726 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Quality is Everybody's Business by : Patrick L. Townsend
Download or read book Quality is Everybody's Business written by Patrick L. Townsend and published by Routledge. This book was released on 2019-01-15 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority. The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement. In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner. Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.
Book Synopsis Quality Circles in Service Industries by : Sud Ingle
Download or read book Quality Circles in Service Industries written by Sud Ingle and published by Prentice Hall. This book was released on 1983 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introductory textbook on the theory and practice of the quality circle process in service sector, esp. In the USA - reviews management techniques and the importance of workers participation, creative thinking and communication at enterprise level; provides guidelines for creation and management of circles; examines implementing issues (training, financial aspects, choice of objectives, etc.); includes case studies of a number of industrial enterprises. Bibliography, illustrations, photographs.
Book Synopsis The 15th International Conference Interdisciplinarity in Engineering by : Liviu Moldovan
Download or read book The 15th International Conference Interdisciplinarity in Engineering written by Liviu Moldovan and published by Springer. This book was released on 2022-04-09 with total page 856 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains research papers that were accepted for presentation at the 15th International Conference on Interdisciplinarity in Engineering—INTER-ENG 2021, which was held on October 7–8, 2021, in the city of Târgu Mureș, Romania. The general scope of the conference “Innovative aspects of Industry 4.0 concepts aimed at consolidating the digital future of manufacturing in companies” is proposing a new approach related to the development of a new generation of smart factories grounded on the manufacturing and assembly process digitalization. It is related to advance manufacturing technology, lean manufacturing, sustainable manufacturing, additive manufacturing, and manufacturing tools and equipment. It is a leading international professional and scientific forum of great interest for engineers and scientists who can read in this book research works contributions and recent developments as well as current practices in advanced fields of engineering.
Download or read book Current Trends in Management written by and published by Nirali Prakashan. This book was released on with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Studies On Hospital Management Transformation by : Di Jian
Download or read book Studies On Hospital Management Transformation written by Di Jian and published by World Scientific. This book was released on 2020-02-26 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The management consulting team headed by Mr. Jian Di has provided strategic management consulting services for over 700 medical institutions and has rendered guidance for more than 100 medical institutions in constructing patient-centric hospital cultures. Studies on Hospital Management Transformation reflects Mr Jian Di's more than 40 years of management experience, including nearly 20 years of experience in hospital management. Condensing Mr Jian's thoughts on patient-centric care in hospital culture, this book introduces a method to systematically evaluate and construct hospital culture using 32 procedures and 500 indicators. Theoretically innovative and easy to operate, the proposed system easily produces the desired effect in constructing patient-centric hospital cultures while defying conventional cultural concepts.Due to the absence of a clear evaluation standard and system, the majority of hospital management personnel in China are uncertain of how to evaluate and construct hospital culture. This book presents a theoretical model, evaluation indicators and improvement objectives of hospital culture. Beyond theories, it also includes substantial systematic approaches and practical construction cases which make this book highly applicable. The theoretical system of the patient-centric hospital culture has been applied in over 100 medical institutions. This book should be taken as an essential guidebook for hospital management.
Book Synopsis Students’ Quality Circles by : Dinesh P. Chapagain
Download or read book Students’ Quality Circles written by Dinesh P. Chapagain and published by Springer Nature. This book was released on 2022-07-13 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains what Students' Quality Circles (SQC) are, how they function, key constraints and issues in implementation, and possible solutions to make it a valuable co-curricular activity. It showcases how Quality Control Circle (QCC) is reengineered with the sole purpose of prosocial personality development of students at their early age. It is a research outcome which depicts the direction of the education system toward character building rather than only developing knowledge and skills. The logical sequence of presentation of the book is ‘why,’ ‘what,’ and toward the end, ‘how’ SQC in education. The book satisfies four hierarchical levels of readers. The first level is of educationists and national policy makers who may take up SQC as an important approach of the education system in their country for prosocial personality development of students and thereby targeting to produce quality citizens in the future. At the second level are chief executives or managers of educational institutes who may identify the potential of SQC approach for developing the positive personality of their students. Teachers and SQC facilitators are at the third level, and they can use the book to train and educate their students while initiating and promoting SQC activities at their institutes. And finally, at the fourth level obviously are students who may refer to this book from time to time and practice SQC on their own for self-development and empowerment.
Book Synopsis TQM in the Service Sector by : R.P. Mohanty & R.R. Lakhe
Download or read book TQM in the Service Sector written by R.P. Mohanty & R.R. Lakhe and published by Jaico Publishing House. This book was released on 2008-02-01 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
