How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World

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Publisher : McGraw Hill Professional
ISBN 13 : 0071835245
Total Pages : 128 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World by : Joakim Ahlstrom

Download or read book How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World written by Joakim Ahlstrom and published by McGraw Hill Professional. This book was released on 2014-11-21 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your organizational transformation begins here! Comprehensive, detailed, and easy to read and understand, How to Succeed with Continuous Improvement takes you through a real-life case study of one organization’s journey to a world-class continuous improvement process. Joakim Ahlstrom—one of the world’s most respected continuous improvement experts—serves as your coach. He first helps you decide whether you want to embark on the continuous improvement journey and takes you through the entire process step by step, all the way through generating remarkable business results with his unique methods. In each chapter, Ahlstrom describes a specific stage of the transformation story and provides a clear analysis of each one to help you apply his methods in your own company. In no time you’ll grasp all the concepts you need to know. How to Succeed with Continuous Improvement covers it all, including: How to shift mindsets and behaviors using the often neglected practice of coaching Common pitfalls to help you plan out how you will apply the principles and practices Using “six-legged spiders” and “fishy” diagrams to achieve measurable results Ways to avoid “Watermelon” key performance indicators that often mask the truth Ahlstrom explains rational behind all the methods in the book—the results they produce, and why—and offers practical advice on how to get full input from everyone involved. Ahlstrom concludes the book with a chapter offering a current-state analysis tool and a simple template to apply in your company. If you’re seeking to design and launch a continuous improvement program, How to Succeed with Continuous Improvement is the first book you should turn to—and it’s the last one you’ll ever need! Praise for How to Succeed with Continuous Improvement “Using a story he lived through, Joakim vividly brings to life for us the transformation from a mediocre top-down organization depending on a few internal experts for its survival to a high performance organization of empowered employees engaged in continuous improvement.” –Jeffrey Liker, bestselling author of The Toyota Way “This succinct book packs an enormous amount of wisdom and experience into an entertaining fast read. It gives a clear roadmap for any leader to implement a strong continuous improvement program in his or her unit. Highly recommended!” –Alan G. Robinson, Professor of Management, University of Massachusetts and author of Corporate Creativity and Ideas are Free “The most valuable and lean book I have read about lean.” –Göran Martinsson, Continuous improvement Manager, IKEA “Well written, easy to read, filled with excellent examples . . . If you only plan to read one change management book this year, this is the book you should read.” –Dag Näslund, Professor of Management, University of North Florida “An amazing guide in lean principles, with simple tools for simplifications.” –Susanne Schipper, Continuous Improvement Coach, AstraZeneca “Simplicity is the essence of this great book. Ahlstrom delivers a straightforward and simple approach to support your work with continuous improvement.” –Ronny Ålund, Productivity Management, Volvo CE “This book is a little gem with large content! Unlike many other books on the subject, you only have to read it once because it sticks.” –Johan Valett, Vice President Haldex Way, Haldex “I recommend How to Succeed with Continuous Improvement to anyone who needs a fast and inspiring introduction to continuous improvement.” –Janne Lundberg, Global Lean Innovation Manager, Assa Abloy

Handbook on Continuous Improvement Transformation

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Author :
Publisher : Springer Science & Business Media
ISBN 13 : 3642359019
Total Pages : 653 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis Handbook on Continuous Improvement Transformation by : Aristide van Aartsengel

Download or read book Handbook on Continuous Improvement Transformation written by Aristide van Aartsengel and published by Springer Science & Business Media. This book was released on 2013-04-11 with total page 653 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides a comprehensive and detailed framework for the implementation of "Continuous Improvement" and Lean Six Sigma in a professional project management environment. For this purpose the book brings together Lean Six Sigma and the PMBOK standard for project management. It provides an integrated approach, which can be used for both transactional and manufacturing businesses to better define ways to reduce costs, enhance processes ,and achieve faster implementation and new product or service development. The reader is guided carefully and reliably through the detailed procedures introduced in this book using a comprehensive, conceptual and practical well-balanced approach.

A Guide to Continuous Improvement Transformation

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Publisher : Springer Science & Business Media
ISBN 13 : 3642359043
Total Pages : 212 pages
Book Rating : 4.6/5 (423 download)

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Book Synopsis A Guide to Continuous Improvement Transformation by : Aristide van Aartsengel

Download or read book A Guide to Continuous Improvement Transformation written by Aristide van Aartsengel and published by Springer Science & Business Media. This book was released on 2013-03-02 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book enables enterprise business leaders - from CEOs to supervisors - to understand what "Continuous Improvement" is, why it is probably the best answer to improved business performance in years, and how to put it to work in the unique environment of a specific organization. The book examines what is at the core of "Continuous Improvement" and delves deeper into the elements and constituents necessary to take an organization to the next level to ensure its continued, long-term existence. It provides guidance to enterprise management and to professionals engaged in the implementation of a "Continuous Improvement" initiative and enables them to structure and manage its implementation successfully. It also provides tools to quickly assess where an enterprise business stands in terms of strategic management and "Continuous Improvement".​

Continuous School Improvement

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Publisher : Corwin Press
ISBN 13 : 1452272220
Total Pages : 192 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Continuous School Improvement by : Mark A. Smylie

Download or read book Continuous School Improvement written by Mark A. Smylie and published by Corwin Press. This book was released on 2009-12-10 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume from the Leadership for Learning series outlines best practices for sustaining improvement and demonstrates how to set goals, develop trust, and build a culture of responsibility.

Strategic Continuous Process Improvement

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Publisher : McGraw Hill Professional
ISBN 13 : 0071767185
Total Pages : 258 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Strategic Continuous Process Improvement by : Gerhard Plenert

Download or read book Strategic Continuous Process Improvement written by Gerhard Plenert and published by McGraw Hill Professional. This book was released on 2011-10-24 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven methods for achieving continuous process improvement Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization. Find out how to: Identify CPI opportunities Evaluate various CPI options using comparative benchmarks Understand the characteristics of each quality option Map CPI characteristics against quality problems Select the appropriate tool to fit a specific quality problem Recognize the role of governance and performance reviews Cascade and communicate CPI throughout your organization Move the needle toward successful process optimization

Continuous Improvement

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Author :
Publisher : CRC Press
ISBN 13 : 1000467287
Total Pages : 151 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Continuous Improvement by : Larry Anderson

Download or read book Continuous Improvement written by Larry Anderson and published by CRC Press. This book was released on 2021-11-17 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this third book of the Shingo Model series, Continuous Improvement focuses on five of the Shingo Guiding Principles: seek perfection, embrace scientific thinking, focus on process, assure quality at the source, and improve flow and pull. Each chapter in Continuous Improvement is designed to enhance your comprehension of one or more aspects of the Continuous Improvement dimension of the Shingo Model and to increase your understanding of how the dimension interrelates with and complements the other principles in the Shingo Model. Ultimately, this explanation grounds the technical science of continuous improvement with a powerful social science that focuses on people development. It is this combination that creates the opportunity for improvement to be truly continuous. Because tacit learning is critical to deepening your continuous improvement knowledge, "Reader Challenges" are included throughout the text to encourage you to apply what you have read within the context of your own organization. This hands-on practice is necessary to understand the interrelatedness of principles, systems, and tools that are inherent in the Shingo Model. The Shingo Institute recognizes that "the transformation from traditional philosophy and practices to organizational excellence does not occur without the courage, creativity, and persistence of everyone in the organization—from executives to managers to team members on the frontline."

Continuous Process Improvement

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Publisher : Simon and Schuster
ISBN 13 : 1451602464
Total Pages : 202 pages
Book Rating : 4.4/5 (516 download)

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Book Synopsis Continuous Process Improvement by : George D. Robson

Download or read book Continuous Process Improvement written by George D. Robson and published by Simon and Schuster. This book was released on 2010-06-15 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the past decade Japanese companies have derived many of their competitive advantages from streamlined work-flow processes. Desperate to replicate the Japanese systems, American managers have bought into countless theories advanced by management consultants which, lacking a methodology, have proved fruitless and frustrating. Now, from inside a world-renowned learning organization, comes that methodology. Continuous Process Improvement (CPI) is an improvement and problem-prevention system created and developed by George Robson to "empower" natural work teams in three General Electric businesses. Composed of a logical set of steps, at the heart of which is "Process Flow Diagramming," CPI focuses on and simplifies the critical elements of work flow processes and eliminates those parts that add no value. Not only has this methodology helped these GE businesses save in excess of $35 million during the first two years of implementation, but similar techniques are now being employed by leading-edge companies throughout the world. CPI is a transportable system that not only has profoundly changed manufacturing practices, but has been applied with equal success in all areas of a business. Robson shows how the "Iceberg Phenomenon" can identify the measurable benefits of accurately accounting for direct and indirect costs by carefully tracking expenses. Planning for the true costs of customer service, marketing concessions, and retraining can turn unplanned losses into short- and long-term returns on investments. Robson focuses on activities that are critical to quality in design and production and demonstrates how non-value-added work can be eliminated. The staggering cost of re-work, calculated in "The Rule of Tens," is reduced by catching mistakes before they escape to subsequent stages of handling. The CPI system, which has been widely praised within General Electric, will be of broad interest throughout the business and university communities.

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance

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Publisher : McGraw Hill Professional
ISBN 13 : 9780071762151
Total Pages : 448 pages
Book Rating : 4.7/5 (621 download)

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Book Synopsis The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance by : Jeffrey K. Liker

Download or read book The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance written by Jeffrey K. Liker and published by McGraw Hill Professional. This book was released on 2011-04-15 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically at lean deployments and identifies the root causes of why most of them fail. The book is organized into three major sections outlining: Why it is critical to go beyond implementing lean tools and, instead, build a culture of continuous improvement that connects operational excellence to business strategy Case studies from seven unique industries written from the perspective of the sensei (teacher) who led the lean transformation Lessons about transforming your own vision of an ideal organization into reality Section One: Using the Plan-Do-Check-Adjust (PDCA) methodology, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying "lean solutions." They describe the importance of developing people and show how the Toyota Way principles support and drive continuous improvement. Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, they wrap up this section by examining the glaring differences between building a system of people, processes, and problem- solving that is truly lean versus that of simply trying to "lean out" a process. Section Two: This section brings together seven case studies as told by the sensei who led the transformation efforts. The companies range from traditional manufacturers, overhaul and maintenance of submarines, nuclear fuel rod production, health care providers, pathology labs, and product development. Each of these industries is different but the approaches used were remarkably similar. Section Three: Beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. The authors bring to light some of the difficulties the sensei faces, such as bureaucracies, closed-minded mechanical thinking, and the challenges of developing lean coaches who can facilitate real change. They address the question: Which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation. The Toyota Way to Continuous Improvement is required reading for anyone seeking to transcend his or her tools-based approach and truly embrace a culture of continuous improvement.

Continuous Improvement

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Publisher : Oxford University Press
ISBN 13 : 019259382X
Total Pages : 241 pages
Book Rating : 4.1/5 (925 download)

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Book Synopsis Continuous Improvement by : John Toner

Download or read book Continuous Improvement written by John Toner and published by Oxford University Press. This book was released on 2021-11-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do great athletes defy the power law of practice, according to which improvements in skill eventually plateau? Commentators and spectators alike are fascinated by how athletes such as Roger Federer, Tom Brady, and Serena Williams are capable both of moments of exquisite brilliance and of sustaining such excellence over a prolonged period. But what separates these great athletes from those who have achieved a certain level of expertise before finding that their performance has started to plateau? How is it possible for world-class athletes- athletes who seem to be at the top of their game- to keep improving? To solve this puzzle, this book presents a theory of “continuous improvement” that explains how experts use conscious strategies to update and improve motor execution in training contexts and stabilise performance under highly pressurised conditions. It argues that expertise is characterised by an attentional flexibility involving the use of reflection, abstract thought, and bodily awareness; processes used by athletes to alter bodily routines in response to contextual demands. Drawing on theory and empirical findings from a wide range of disciplines including psychology, sociology, and cognitive science, the authors outline methodological approaches and practical strategies that can be used by coaches, researchers, and athletes to understand, improve, and maintain optimal levels of performance. A fascinating exploration into the psychological and physical processes behind elite performance, this book will be an insightful read for students and academics of sport science, sport psychology, and kinesiology, as well as coaches, practitioners working with performers, athletes, or anyone with an interest in physical performance and improvement.

Success Through Quality

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Publisher : Quality Press
ISBN 13 : 0873899067
Total Pages : 157 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Success Through Quality by : Timothy J. Clark

Download or read book Success Through Quality written by Timothy J. Clark and published by Quality Press. This book was released on 2002-06-30 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.

Learning to Improve

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Publisher : Harvard Education Press
ISBN 13 : 161250793X
Total Pages : 280 pages
Book Rating : 4.6/5 (125 download)

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Book Synopsis Learning to Improve by : Anthony S. Bryk

Download or read book Learning to Improve written by Anthony S. Bryk and published by Harvard Education Press. This book was released on 2015-03-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a field, education has largely failed to learn from experience. Time after time, promising education reforms fall short of their goals and are abandoned as other promising ideas take their place. In Learning to Improve, the authors argue for a new approach. Rather than “implementing fast and learning slow,” they believe educators should adopt a more rigorous approach to improvement that allows the field to “learn fast to implement well.” Using ideas borrowed from improvement science, the authors show how a process of disciplined inquiry can be combined with the use of networks to identify, adapt, and successfully scale up promising interventions in education. Organized around six core principles, the book shows how “networked improvement communities” can bring together researchers and practitioners to accelerate learning in key areas of education. Examples include efforts to address the high rates of failure among students in community college remedial math courses and strategies for improving feedback to novice teachers. Learning to Improve offers a new paradigm for research and development in education that promises to be a powerful driver of improvement for the nation’s schools and colleges.

Continuous Improvement in the Science Classroom

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Publisher : Quality Press
ISBN 13 : 1636940757
Total Pages : 169 pages
Book Rating : 4.6/5 (369 download)

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Book Synopsis Continuous Improvement in the Science Classroom by : Jeffrey J. Burgard

Download or read book Continuous Improvement in the Science Classroom written by Jeffrey J. Burgard and published by Quality Press. This book was released on 2009-01-09 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Schools were originally designed to provide “opportunity” to learn and used the “bell-curve” to gauge their success. The expectations have changed and schools are required to make sure all children learn, but the systems, core processes, and management styles that have always driven teaching and learning have not. New programs and curriculum cannot just be added onto these outdated classroom interrelationships and be expected to produce different results. Now, by managing with W. Edwards Deming’s Theory of Profound Knowledge, science educators can improve their systems and achieve the needed results. Deming’s management theories created Japan’s “Industrial Miracle” in the 1970s by improving quality and employee morale, while decreasing costs. It is a philosophy that focuses on experimentation and allows the people who do the work to provide input into improving the work. This book shows science teachers how to apply that same philosophy to engage students in the improvement process to increase learning and enthusiasm, while decreasing failure. Combined with the latest brain and educational research, it will enlighten, empower, and engage teachers and students to continuously improve their classroom. In this second edition of Continuous Improvement in the Science Classroom, Jeffrey Burgard shares new learning and insights from the last 10 years of workshop facilitation and his own classroom experience. He delves deeper into the philosophy, clarifies each improvement process, and reveals new, highly effective applications. Each process transforms different aspects of the classroom and, when implemented concurrently, creates a dynamic, continuously improving learning system. It is time to have an “educational miracle” — science classrooms with high standards, high achievement, and high enthusiasm.

The Continuous Improvement Toolkit

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Publisher : BT Batsford
ISBN 13 : 0713484845
Total Pages : 178 pages
Book Rating : 4.7/5 (134 download)

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Book Synopsis The Continuous Improvement Toolkit by : John Marsh

Download or read book The Continuous Improvement Toolkit written by John Marsh and published by BT Batsford. This book was released on 1998 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text contains practical information for continually improving all aspects of an organization. It presents real examples from all types of organizations including schools, hospitals and private sector companies. It is designed to be easy to use with clear step-by-step instructions.

Improve

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Publisher : Butterworth-Heinemann
ISBN 13 : 0128095199
Total Pages : 500 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Improve by : George Ellis

Download or read book Improve written by George Ellis and published by Butterworth-Heinemann. This book was released on 2020-06-27 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve: The Next Generation of Continuous Improvement for Knowledge Work presents lean thinking for professionals, those who Peter Drucker called knowledge workers. It translates the brilliant insights from Toyota's factory floor to the desktops of engineers, marketers, attorneys, accountants, doctors, managers, and all those who "think for a living." The Toyota Production System (TPS) was born a century ago to an almost unknown car maker who today is credited with starting the third wave of the Industrial Revolution. TPS principles, better known as lean thinking or continuous improvement, are simple: increase customer value, cut hidden waste, experiment to learn, and respect others. As simple as they are, they are difficult to apply to the professions, probably because of the misconception that knowledge work is wholly non-repetitive. But much of our everyday work does repeat, and in great volume: approvals, problem-solving, project management, hiring, and prioritization are places where huge waste hides. Eliminate waste and you delight customers and clients, increase financial performance, and grow professional job satisfaction, because less waste means more success and more time for expertise and creativity. This book is a valuable resource for leaders of professional teams who want to improve productivity, quality, and engagement in their organizations. Experience the proven benefits of continuous improvement 40%-70% increase in productivity from professionals and experts li”85% projects on-time/liliReduce lead time by 50%-90%/liliEngagement up and voluntary severance cut 50% Dozens of simple visual tools that anyone can implement immediately in their existing framework All tools and techniques applicable to both face-to-face and virtual meetings Easy-to-understand approach: "simplify, engage, experiment” Presented with deep respect for the experts; no "check the box” thinking or overused analogies to the factory floor

Continuous Improvement

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Publisher :
ISBN 13 : 9781536165319
Total Pages : 274 pages
Book Rating : 4.1/5 (653 download)

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Book Synopsis Continuous Improvement by : CAM CALDWELL (PH.D.)

Download or read book Continuous Improvement written by CAM CALDWELL (PH.D.) and published by . This book was released on 2020-02-12 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's knowledge-, wisdom-, and information-based world, the challenge facing leaders and organizations is to be able to obtain employee commitment and to apply that dedication to constant improvement and change. In a world where technology is rapidly improving and knowledge is increasing exponentially in virtually every field, the ability to adapt and to innovate is essential to organization success and individual development. This book looks at continuous improvement at the individual, group, organizational, and societal levels and identifies commonalities and keys to success. It adopts a "transformative" perspective towards leadership, management philosophy, duties owed, and the obligation to constantly change. The authors/editors have written extensively about the need for leaders and organizations to refine their approach to change and improvement and this book combines their insights into one consolidated explanation.

Always Making Progress

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Publisher : CRC Press
ISBN 13 : 1000570177
Total Pages : 196 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Always Making Progress by : Ian Madden

Download or read book Always Making Progress written by Ian Madden and published by CRC Press. This book was released on 2022-04-19 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides process-industry professionals from the implementation of the basic foundations of Continuous Improvement (CI) through to an organization where CI is a “way of life” and a defining feature of the culture of the organization. The readers of this book are seeking solutions to such pressing issues as: • Eliminating accidents and near misses. • Reducing customer complaints. • Improving customer delivery performance. • Elimination of accidents and near misses. • Reducing customer complaints. • Improving customer delivery performance. • Introducing new products. • Improving staff productivity. • Removing costs to meet the budget. • Dealing with absence and poor morale. • Improving staff retention. This book provides them with guidance on how to address issues in these areas in a way that enables improvements to be realized quickly but not at the expense of a long-term goal of a sustainable Continuous Improvement culture. In addition, this book presents the implementation of CI as a cyclical journey with no endpoint. The stages are ordered in a sequence that enables the reader to get started in their area of the company and build up the elements without the need for an overall organizational strategy at the beginning. Continuous Improvement is a vast subject with many takes on principles, approaches, and tools. This book is about how all the fundamentals of these areas fit together and, as such, covers only some of them. However, within the bibliography, I have signposted the books that have guided me during my career and which go into the principles, approaches, and tools further.

Transforming Health Care Scheduling and Access

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Publisher : National Academies Press
ISBN 13 : 0309339227
Total Pages : 154 pages
Book Rating : 4.3/5 (93 download)

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Book Synopsis Transforming Health Care Scheduling and Access by : Institute of Medicine

Download or read book Transforming Health Care Scheduling and Access written by Institute of Medicine and published by National Academies Press. This book was released on 2015-08-24 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource--highly trained personnel--inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.