Process Mapping

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The Basics of Process Mapping, 2nd Edition

Author : Robert Damelio
Publisher : CRC Press
ISBN 13 : 1439863180
Total Pages : 186 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis The Basics of Process Mapping, 2nd Edition by : Robert Damelio

Download or read book The Basics of Process Mapping, 2nd Edition written by Robert Damelio and published by CRC Press. This book was released on 2011-05-11 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work. New in the Second Edition: Four new chapters and 75 new graphics An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes A set of measures for flow and waste A discussion of problematic features of knowledge work and business processes that act as barriers to flow Seven principles* and 29 guidelines for improving the flow of knowledge work A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. *The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

Business Process Mapping

Author : J. Mike Jacka
Publisher : John Wiley & Sons
ISBN 13 : 0470444584
Total Pages : 340 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Business Process Mapping by : J. Mike Jacka

Download or read book Business Process Mapping written by J. Mike Jacka and published by John Wiley & Sons. This book was released on 2009-07-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

Metrics-Based Process Mapping

Author : Karen Martin
Publisher : CRC Press
ISBN 13 : 1439886687
Total Pages : 119 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Metrics-Based Process Mapping by : Karen Martin

Download or read book Metrics-Based Process Mapping written by Karen Martin and published by CRC Press. This book was released on 2012-10-22 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes. Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this book takes readers to the next level in understanding processes and process improvement. Included with the book is an interactive macro-driven Excel tool, which allows users to electronically capture their current and future state maps. The tool also audits the maps for completeness, summarizes the metrics, and auto-calculates the improvements. Improvements to this version include: Foundational content about processes—what they are and how they vary A description of the difference between value-stream and process-level maps New content about how to bridge the gap between your current state and your desired future state Tips for effective team formation and mapping facilitation An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event The Excel-based tool included on the accompanying CD provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and post-its, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities. This flexible, user-friendly tool includes: A custom toolbar that simplifies map creation and editing Automated calculation of key metrics An audit feature to prevent mapping errors The ability to simulate how improvements will impact staffing requirements System Requirements: The tool is intended for use on PCs using Excel 2003 or later—it will NOT function with earlier versions of Excel, or on Macintosh computers. View a demo of the Excel tool at: www.mbpmapping.com

Process Mapping and Management

Author : Sue Conger
Publisher : Business Expert Press
ISBN 13 : 160649130X
Total Pages : 488 pages
Book Rating : 4.6/5 (64 download)

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Book Synopsis Process Mapping and Management by : Sue Conger

Download or read book Process Mapping and Management written by Sue Conger and published by Business Expert Press. This book was released on 2011-06-13 with total page 488 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a blueprint of how to develop a discipline for process management that applies to any type of orientation. As the economy moves toward a services orientation, companies are struggling with how to improve their offerings. Process management is a key component of the services that companies provide, and author Sue Conger has written a helpful tool to learn more of this key component now helping companies around the world. This book has three main parts: mapping, improvement, and error-proofing and metrics. In the first part—mapping—the reader will learn how to map a process so that the map is immediately understandable for identifying the roles, work steps, and automation support used in process delivery. The second part improvement—provides a series of techniques for defining, prioritizing, and analyzing problems from several perspectives. The first perspective is called “leaning,” and its purpose is to remove waste from an existing process. The second perspective is “cleaning,” during which the remaining steps following leaning are analyzed for possible improvement. The third perspective is “greening,” which explores opportunities and trade-offs for outsourcing, coproduction, and environmental improvements related to the process. The final part of the book—error-proofing and metrics—presents several techniques for ensuring risk mitigation for the new process and for measuring changes that define their impacts and discusses a method for proposing changes to executives in a “case for change.” And throughout this book, Conger provides a blueprint of how to develop a discipline for process management that applies to any type of orientation.

Process Mapping, Process Improvement, and Process Management

Author : Dan Madison
Publisher : Paton Professional
ISBN 13 : 1932828044
Total Pages : 313 pages
Book Rating : 4.9/5 (328 download)

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Book Synopsis Process Mapping, Process Improvement, and Process Management by : Dan Madison

Download or read book Process Mapping, Process Improvement, and Process Management written by Dan Madison and published by Paton Professional. This book was released on 2005 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher)

Process Mapping

Author : V. Daniel Hunt
Publisher : John Wiley & Sons
ISBN 13 : 9780471132813
Total Pages : 302 pages
Book Rating : 4.1/5 (328 download)

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Book Synopsis Process Mapping by : V. Daniel Hunt

Download or read book Process Mapping written by V. Daniel Hunt and published by John Wiley & Sons. This book was released on 1996-02-01 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this groundbreaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail. Managers whose job it is to improve company performance, like physicians who work to improve patient health, must develop a clear picture of how each process fits into the overall organizational structure; how it ought to function; and how well it is performing at any given moment; before they can form a diagnosis or devise a treatment strategy. Fortunately, a powerful new analytical tool that has emerged in recent years helps you to do all of that and much more. Developed at General Electric, process mapping has been implemented in companies around the globe, and the results have been simply astonishing. Now find out how to make this breakthrough reengineering technology work for your organization in Process Mapping. The first and only hands-on guide of its kind, Process Mapping arms you with a full complement of state-of-the-art tools and techniques for assessing existing business processes and developing a detailed road map for ongoing change and improvement. Internationally known management consultant and bestselling author V. Daniel Hunt guides you step-by-step through the entire process. He helps you assess the need for process reengineering in your organization and determine whether or not a process map is what you need. He shows you how to create a process mapping team and helps you select the best-buy process mapping tools for the job. He explains how to gather vital information about your business processes via focused interviews and other interview techniques, and how to use this data in implementing process mapping. He also offers expert advice on how to apply your process map to significantly improve business functions and bottom-line performance. Hunt draws upon the experiences of companies around the world whose process mapping success stories will be a source of inspiration and instruction. You'll find out just how process mapping was put to use--and the results it achieved--at General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading product and service firms. Find out all about today's most important new management tool and how to put it to work for continuous improvement in your organization in Process Mapping. The first and only hands-on guide to a powerful new process mapping tool The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the bestselling author of Reengineering, Quality in America, and The Survival Factor, guides you step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to: * Assess the need for process improvement in your company * Decide if process mapping is right for you * Create a process mapping team * Select the best process mapping software tools for the job * Collect vital information about business processes * Use the data to build your own process map * Use your process map to significantly improve bottom-line business performance Hunt also provides detailed case studies of product and service companies around the globe that have discovered the value of process mapping. You'll find out how General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading companies achieved stunning results when they made process mapping part of their business improvement efforts.

Mapping Work Processes

Author : Dianne Galloway
Publisher : ASQ Quality Press
ISBN 13 : 9780873892667
Total Pages : 102 pages
Book Rating : 4.8/5 (926 download)

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Book Synopsis Mapping Work Processes by : Dianne Galloway

Download or read book Mapping Work Processes written by Dianne Galloway and published by ASQ Quality Press. This book was released on 1994 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 40,000 COPIES IN PRINT! This best-seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone how to chart and document processes, understand them, and make improvements from them. This hands-on, step-by-step workbook includes instructions on how to document work processes-a requirement for ISO 9000 registration.

Business Process Mapping Workbook

Author : J. Mike Jacka
Publisher : John Wiley & Sons
ISBN 13 : 0470446285
Total Pages : 276 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Business Process Mapping Workbook by : J. Mike Jacka

Download or read book Business Process Mapping Workbook written by J. Mike Jacka and published by John Wiley & Sons. This book was released on 2009-07-07 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Author : Karen Martin
Publisher : McGraw Hill Professional
ISBN 13 : 007182894X
Total Pages : 240 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation by : Karen Martin

Download or read book Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation written by Karen Martin and published by McGraw Hill Professional. This book was released on 2013-10-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and technology. It gives you the tools to address a wider range of important VSM issues than any other such book, including the psychology of change, leadership, creating teams, building consensus, and charter development. Karen Martin is principal consultant for Karen Martin & Associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike Osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s.

The Strategos Guide to Value Stream and Process Mapping

Author : Quarterman Lee
Publisher : CRC Press
ISBN 13 : 1000943755
Total Pages : 166 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis The Strategos Guide to Value Stream and Process Mapping by : Quarterman Lee

Download or read book The Strategos Guide to Value Stream and Process Mapping written by Quarterman Lee and published by CRC Press. This book was released on 2023-05-09 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last, this much anticipated book has been published and provides a much needed breath of fresh air. The Strategos Guide to Value Stream and Process Mapping has helpful tips on facilitating group VSM exercises and helps put VSM in the greater Lean context. With photos and examples of related Lean practices, the book focuses on implementing VSM, not just on drawing diagrams and graphs. This is the most comprehensive and practical book on the subject to date.

Learning to See

Author : Mike Rother
Publisher : Lean Enterprise Institute
ISBN 13 : 0966784308
Total Pages : 115 pages
Book Rating : 4.9/5 (667 download)

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Book Synopsis Learning to See by : Mike Rother

Download or read book Learning to See written by Mike Rother and published by Lean Enterprise Institute. This book was released on 2003 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inventories, uses "push" processes and struggles with long lead times. Moving towards a system that eliminates muda ("waste") caused by overproduction, while challenging, proves necessary for improved efficiency. Often overlooked, value stream mapping is the essential planning stage for any Lean transformation. In Mike Rother and John Shook's essential guide, you follow the value stream mapping undertaken for Acme Stamping, for its current and future state. Fully illustrated and well-organized, Learning to See is a must-see for the value stream manager.

Enterprise Process Mapping

Author : Charles G. Cobb
Publisher :
ISBN 13 : 9780873896436
Total Pages : 0 pages
Book Rating : 4.8/5 (964 download)

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Book Synopsis Enterprise Process Mapping by : Charles G. Cobb

Download or read book Enterprise Process Mapping written by Charles G. Cobb and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many books on process mapping are oriented around a traditional manufacturing process control environment. the methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. the author's previous book, From Quality to Business Excellence: a Systems Approach to Management, explains the philosophy behind this approach. This book provides the how to for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization. This book includes a free evaluation copy of Microsoft Visio and a free evaluation copy of the ProcessMaps tool for enterprise process mapping, as well as computer-based training on how to use these tools. Review a sample Webinar presentation about this book by the author by clicking here.

Mapping Work Processes

Author : Bjørn Andersen
Publisher : Quality Press
ISBN 13 : 0873898028
Total Pages : 113 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Mapping Work Processes by : Bjørn Andersen

Download or read book Mapping Work Processes written by Bjørn Andersen and published by Quality Press. This book was released on 2002-06-17 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps.

User Story Mapping

Author : Jeff Patton
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1491904887
Total Pages : 324 pages
Book Rating : 4.4/5 (919 download)

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Book Synopsis User Story Mapping by : Jeff Patton

Download or read book User Story Mapping written by Jeff Patton and published by "O'Reilly Media, Inc.". This book was released on 2014-09-05 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software

Value Stream Mapping for Lean Development

Author : Drew A. Locher
Publisher : CRC Press
ISBN 13 : 1420089781
Total Pages : 144 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Value Stream Mapping for Lean Development by : Drew A. Locher

Download or read book Value Stream Mapping for Lean Development written by Drew A. Locher and published by CRC Press. This book was released on 2008-05-02 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by one of the world’s most respected consultants on Lean, this work presents a methodology for value stream mapping that is appropriate for any organization, whether it be service or product oriented. Over the past 25 years, Locher has proven just how powerful this process is, having employed it in healthcare, transportation, distribution, education, financial services, and manufacturing environments. Illustrating his methodology through the example of the imaginary DevelopTek company, he explains how to: Identify development waste Assess an organization’s current state and develop a Current State Map Apply Lean principles to create a Future State Map

A Guide to Curriculum Mapping

Author : Janet A. Hale
Publisher : Corwin Press
ISBN 13 : 1452294410
Total Pages : 328 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis A Guide to Curriculum Mapping by : Janet A. Hale

Download or read book A Guide to Curriculum Mapping written by Janet A. Hale and published by Corwin Press. This book was released on 2007-12-13 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical, step-by-step guide examines the stages of contemplating, planning, and implementing curriculum mapping initiatives that can improve student learning and create sustainable change.

Value Stream Mapping for the Process Industries

Author : Peter L. King
Publisher : CRC Press
ISBN 13 : 1482247690
Total Pages : 244 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Value Stream Mapping for the Process Industries by : Peter L. King

Download or read book Value Stream Mapping for the Process Industries written by Peter L. King and published by CRC Press. This book was released on 2015-04-24 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a framework that highlights waste and its negative effects on process performance, value stream maps (VSMs) are essential components for successful Lean initiatives. While the conventional VSM format has the basic structure to effectively describe process operations, it must be adapted and expanded to serve its purpose in the process industry. This book describes in detail how to create a complete VSM for a process industry manufacturing operation. Detailing the unique features of process operations and why they require additions and adjustments to traditional VSMs, the book walks readers through the steps in analyzing the map. It explains how to scope improvement projects, prioritize them, and then use future state VSMs to illustrate and motivate systemic improvement. In doing so, it supplies readers with a roadmap for a complete Lean transformation. Describes how to analyze the map for waste and flow issues so that they can be reduced and even eliminated Provides examples of the calculations needed for the flow parameters in data boxes Explains how the VSM concept can be applied to the entire supply chain Includes strategies for engaging your entire workforce in map creation The book introduces a target manufacturing process and uses it to describe how to create a complete VSM. The target process is complex enough to illustrate the issues often encountered in mapping a process industry operation, but straightforward enough to explain all of the mapping considerations and decisions. The book includes real examples of how VSMs brought much greater clarity to the real issues the processes faced and cases where the insight enabled management to avoid costly, inappropriate investments.