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Performance Measurement For Public Services In Academic And Research Libraries
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Author :Mary J. Cronin Publisher :Washington, D.C. : Office of Management Studies, Association of Research Libraries ISBN 13 :9780918006318 Total Pages :36 pages Book Rating :4.0/5 (63 download)
Book Synopsis Performance Measurement for Public Services in Academic and Research Libraries by : Mary J. Cronin
Download or read book Performance Measurement for Public Services in Academic and Research Libraries written by Mary J. Cronin and published by Washington, D.C. : Office of Management Studies, Association of Research Libraries. This book was released on 1985 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Measurement for Public Services in Academic and Research Libraries by : Mary Cronin
Download or read book Performance Measurement for Public Services in Academic and Research Libraries written by Mary Cronin and published by . This book was released on 1985-02-01 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Measuring Quality by : Roswitha Poll
Download or read book Measuring Quality written by Roswitha Poll and published by Walter de Gruyter. This book was released on 2008-11-03 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
Book Synopsis Measuring Quality by : Roswitha Poll
Download or read book Measuring Quality written by Roswitha Poll and published by München [Germany] : K.G. Saur. This book was released on 1996 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Book Synopsis Evaluation of Library and Information Services by : John Crawford
Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Book Synopsis Measuring Library Performance by : Peter Brophy
Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Book Synopsis Performance Measurement in Library and Information Services by : Christine Abbott
Download or read book Performance Measurement in Library and Information Services written by Christine Abbott and published by London : Aslib. This book was released on 1994 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Book Synopsis Performance Measures and Criteria for Libraries by :
Download or read book Performance Measures and Criteria for Libraries written by and published by Brighton : Public Libraries Research Group. This book was released on 1976 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Academic Library Statistics by : Association of Research Libraries
Download or read book Academic Library Statistics written by Association of Research Libraries and published by Association of Research Libr. This book was released on 1969 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews
Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Author :Nancy A. Van House Publisher :Chicago, IL : American Library Assoc. ISBN 13 :9780838905296 Total Pages :236 pages Book Rating :4.9/5 (52 download)
Book Synopsis Measuring Academic Library Performance by : Nancy A. Van House
Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.
Book Synopsis Newsletter by : Association of Research Libraries
Download or read book Newsletter written by Association of Research Libraries and published by Association of Research Libr. This book was released on 1982 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Evaluation in Reference Services in ARL Libraries by :
Download or read book Performance Evaluation in Reference Services in ARL Libraries written by and published by Association of Research Libr. This book was released on 1987 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Paul B. Kantor Publisher :Washington, D.C. : Association of Research Libraries ISBN 13 : Total Pages :70 pages Book Rating :4.3/5 (91 download)
Book Synopsis Objective Performance Measures for Academic and Research Libraries by : Paul B. Kantor
Download or read book Objective Performance Measures for Academic and Research Libraries written by Paul B. Kantor and published by Washington, D.C. : Association of Research Libraries. This book was released on 1984 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Libraries and Key Performance Indicators by : Leo Appleton
Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Author :Loughborough University of Technology. Centre for Library and Information Management Publisher :Loughborough [Leics] : Centre for Library and Information Management and Public Libraries Research Group ISBN 13 : Total Pages :86 pages Book Rating :4.3/5 (91 download)
Book Synopsis Performance Measures by : Loughborough University of Technology. Centre for Library and Information Management
Download or read book Performance Measures written by Loughborough University of Technology. Centre for Library and Information Management and published by Loughborough [Leics] : Centre for Library and Information Management and Public Libraries Research Group. This book was released on 1982 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science Publisher :Urbana-Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science ISBN 13 : Total Pages :232 pages Book Rating :4.3/5 (91 download)
Book Synopsis Evaluation of Public Services and Public Services Personnel by : University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science
Download or read book Evaluation of Public Services and Public Services Personnel written by University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science and published by Urbana-Champaign, Ill. : University of Illinois, Graduate School of Library and Information Science. This book was released on 1991 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:
