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Evaluation Of Library And Information Services
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Book Synopsis Evaluation of Library and Information Services by : John Crawford
Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2000 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Book Synopsis Evaluation of Library and Information Services by : John Crawford
Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews
Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Book Synopsis Practical Evaluation Techniques for Librarians by : Rachel Applegate
Download or read book Practical Evaluation Techniques for Librarians written by Rachel Applegate and published by Bloomsbury Publishing USA. This book was released on 2013-08-15 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Evaluation is essential to library management: it provides the data that underlies informed and effective decision-making. This book is a one-volume, how-to guide to library evaluation techniques, planning, and reporting. Library professionalsregardless of whether they operate in a school, public, or academic library settingneed to have effective evaluation skills in order to be accountable to stakeholders and to effect informed improvement. Practical Evaluation Techniques for Librarians provides information and guidance that is highly useful and accessible for all librarians looking to intelligently manage the strengths and weaknesses of their library as well as communicate its value to its stakeholders. Rather than focusing on data-gathering methods appropriate for researchers, the book concentrates on data collection at the local level that enables informed managerial decision-making. It describes and compares techniques that can be used with any level or type of resourcestaffing, software, and expertise, for examplein any size library. Author Rachel Applegate makes it clear that accountability is everywhere and imperative, and any librarian can learn the simple techniques to benefit from evaluation.
Book Synopsis The Measurement and Evaluation of Library Services by : Frederick Wilfrid Lancaster
Download or read book The Measurement and Evaluation of Library Services written by Frederick Wilfrid Lancaster and published by Washington : Information Resources Press. This book was released on 1977 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of this celebrated reference combines essential material from the first edition (1977) with important extracts from another Lancaster work, If you want to evaluate your library . . . (U. of Illinois Press, 1988), and incorporates a broad range of recent evaluative studies. Unlike the first edition, which dealt primarily with academic studies, the second provides detailed information on the evaluation of public, school, and special libraries as well. In this edition, Lancaster is joined by co-author Baker (library and information science, U. of Iowa). Annotation copyrighted by Book News, Inc., Portland, OR
Book Synopsis Evaluating the Impact of Your Library by : David Streatfield
Download or read book Evaluating the Impact of Your Library written by David Streatfield and published by Facet Publishing. This book was released on 2012-12-23 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
Book Synopsis Five Steps of Outcome-Based Planning and Evaluation for Public Libraries by : Melissa Gross
Download or read book Five Steps of Outcome-Based Planning and Evaluation for Public Libraries written by Melissa Gross and published by . This book was released on 2016-01-13 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Planning and assessment are both crucial elements of a public library that functions efficiently and flexibly. So why are they often treated as separate processes? This concise book combines planning and evaluation in a holistic approach, helping public library managers and staff put library resources to work for the community. Based on a series of successful workshops, the workflow presented by the authors is made up of manageable steps for integrating outcome-based planning and evaluation (OBPE) into the routine functions of the public library. Offering step by step guidance that’s transparent and easy to follow, this book introduces the concept of OBPE and explains how it can be a streamlined, effective method of getting library users’ feedback; defines “outcomes” and shows why public libraries should use them to plan and evaluate services;shares methodologies for assessing community needs and interests, including key informant interviews, surveys, focus groups, and environmental scans;demonstrates how to use community assessment data to create outcome statements that not only guide the creation of new library services, but also provide targets for measuring the effectiveness of those services;offers techniques for designing services that directly serve the community while also achieving the outcomes the library has targeted; andprovides tips for sharing the results with stakeholders and maximizing successful outcome-based programs to leverage the library’s role in the community.Featuring plentiful examples of how to proceed through each phase of the OBPE model, this book boils down planning and evaluation into an approachable, easy to understand process for public librarians, library managers, and grant writers.
Book Synopsis Innovation in Libraries and Information Services by : David Baker
Download or read book Innovation in Libraries and Information Services written by David Baker and published by Emerald Group Publishing. This book was released on 2016-12-21 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of Advances in Library Administration and Organization takes as its underpinning theme the whole subject of innovation in Library and Information Services. It considers the various types of innovation through case studies and exemplars both from within the LIS sector and other cognate industries and environments.
Book Synopsis Evaluation of Library and Information Services by : John Crawford
Download or read book Evaluation of Library and Information Services written by John Crawford and published by . This book was released on 1996-01-01 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is aimed at those who are new to the concept or may not have conducted a recent evaluation of their service. It covers methods of evaluation such as customer/user satisfaction surveys, information audits and focus groups.
Book Synopsis The Evaluation and Measurement of Library Services by : Joseph R. Matthews
Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Book Synopsis Evaluating Teen Services and Programs by : Sarah Flowers
Download or read book Evaluating Teen Services and Programs written by Sarah Flowers and published by American Library Association. This book was released on 2012-05-31 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: Flowers offers guidance for librarians in examining all aspects of teen programming and services to determine where improvement is needed. Readers will learn how to Develop goals and objectives for evaluation Collect the data for a realistic picture of a library’s strengths and weaknesses Use many different types of data with the help of practical examples included in the text Evaluate YA collections, summer reading programs, special events, and library staff This guide comes with an explanation of the YALSA competencies, the YALSA teen services evaluation tool, and models for what excellent teen services programs should look like. Ready-to-use evaluation forms and checklists save time and resources by improving assessment methods in minutes.
Book Synopsis Evaluation of Reference Services by : Linda S Katz
Download or read book Evaluation of Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Book Synopsis Getting Started with Evaluation by : Peter Hernon
Download or read book Getting Started with Evaluation written by Peter Hernon and published by American Library Association. This book was released on 2014 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.
Author :National Center for Education Statistics Publisher :Washington, D.C. (1110 Vermont Ave., N.W., Suite 820, Washington 20005-3522) : The Commission ISBN 13 : Total Pages :124 pages Book Rating :4.3/5 (121 download)
Book Synopsis Library and Information Services Policy by : National Center for Education Statistics
Download or read book Library and Information Services Policy written by National Center for Education Statistics and published by Washington, D.C. (1110 Vermont Ave., N.W., Suite 820, Washington 20005-3522) : The Commission. This book was released on 1993 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Great Library Events by : Mary Grace Flaherty
Download or read book Great Library Events written by Mary Grace Flaherty and published by Rowman & Littlefield Publishers. This book was released on 2021-06-15 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and library staff are constantly in the process of expanding and adapting services in order to remain responsive to their varied user communities. As part of this trend, there is an increasing emphasis on providing a wide variety of programs and events; this service expansion has been met with broad enthusiasm by library users everywhere. Great Library Events: From Planning to Promotion to Evaluation, with its holistic approach to program provision, serves as an indispensable companion for anyone responsible for event or program planning in their organization. The guide moves through a program’s lifecycle, beginning with the initial steps of defining an event’s scope, ensuring inclusivity, and constructing measurable objectives. It follows with practical considerations such as finding funding, publicizing, assessing outcomes, reporting, and using data to keep the program cycle going. To support each of these steps, and to help ensure successful initiatives, practical examples, templates, and tools are provided throughout. While this book is aimed at library managers and programming staff, it will be helpful for anyone responsible for event or program planning in their organization, whether they are new to the task or seasoned professionals.
Book Synopsis The Culture of Evaluation in Library and Information Services by : John Crawford
Download or read book The Culture of Evaluation in Library and Information Services written by John Crawford and published by Elsevier. This book was released on 2006-02-28 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. An up to date review/summary of activity in the subject area Provides international comparisons of library and information service evaluation activity Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations
Book Synopsis Unobtrusive Evaluation of Reference Service and Individual Responsibility by : Juris Dilevko
Download or read book Unobtrusive Evaluation of Reference Service and Individual Responsibility written by Juris Dilevko and published by Bloomsbury Publishing USA. This book was released on 2000-09-30 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies? Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.
