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On Time Service Issues Present In Going Incs Airline Business And Suggested Quality And Control Measures For Improvement
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Book Synopsis On - Time Service Issues Present in Going Inc’s Airline Business and Suggested Quality and Control Measures for Improvement by : Farrukh Khan
Download or read book On - Time Service Issues Present in Going Inc’s Airline Business and Suggested Quality and Control Measures for Improvement written by Farrukh Khan and published by Lulu.com. This book was released on with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry by : Calvin Monroe
Download or read book Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry written by Calvin Monroe and published by GRIN Verlag. This book was released on 2014-02-28 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King`s College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company’s quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers’ expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company’s present status and customer perception.
Book Synopsis Operations and Supply Chain Management by : Roberta S. Russell
Download or read book Operations and Supply Chain Management written by Roberta S. Russell and published by John Wiley & Sons. This book was released on 2019-09-24 with total page 832 pages. Available in PDF, EPUB and Kindle. Book excerpt: Russell and Taylor's Operations and Supply Chain Management, 10th Edition is designed to teach students understand how to create value and competitive advantage along the supply chain in a rapidly changing global environment. Beyond providing a solid foundation, this course covers increasingly important OM topics of sustainability, corporate social responsibility, global trade policies, securing the supply chain, and risk and resilience. Most importantly, Operations Management, Tenth Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for all business students, this course takes a balanced approach to the foundational understanding of both qualitative and quantitative operations management processes.
Download or read book Management written by and published by . This book was released on 1982 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resources in Education written by and published by . This book was released on 1992-03 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book InfoWorld written by and published by . This book was released on 1994-11-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.
Book Synopsis Challenging in Delivering Quality Services by : Calvin Monroe
Download or read book Challenging in Delivering Quality Services written by Calvin Monroe and published by . This book was released on 2014-03 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, Kings College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much has been seen to change. This study was aimed at conducting an exploratory survey in the grounds of the Norwegian company to find out the recommendations for the company's quality service. We issued self-governed questionnaires to the customers at the waiting room, who were rather waiting for flight take off. A focus group discussion was also conducted by the group to engage the passengers in a dialogue that involved customer service quality expectations and perceptions. During the survey period which took six days, we interacted with the customers and show them the need for their genuine response towards the questions asked. A well elaborated questionnaire was distributed to the customers who answered them as they awaited the operator services. The customers answered the questions at their own pace, giving their opinions independently. The sampled population was made-up of 120 customers taking on flights among the Scandinavian countries at Oslo Airport. The answers were analysed and deductions made from the analysis. The services expected offered by the company were rated along with the customers' expectations and that was what could only measure customer satisfaction for services offered by Norwegian airline service. SERVQUAL system was used to calculate the relationship between customer expectations and perceptions. Some mathematical implications of mean and standard deviations also added some weight on the relationship between the company's present status and customer perce
Download or read book Commerce Business Daily written by and published by . This book was released on 1998-05 with total page 1902 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis NASA SP-7500 by : United States. National Aeronautics and Space Administration
Download or read book NASA SP-7500 written by United States. National Aeronautics and Space Administration and published by . This book was released on 1972 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Consultants and Consulting Organizations Directory by :
Download or read book Consultants and Consulting Organizations Directory written by and published by . This book was released on 2005 with total page 1616 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Selected Water Resources Abstracts by :
Download or read book Selected Water Resources Abstracts written by and published by . This book was released on 1990 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. National Aeronautics and Space Administration. Office of Reliability and Quality Assurance Publisher : ISBN 13 : Total Pages :610 pages Book Rating :4.F/5 ( download)
Book Synopsis Reliability Abstracts and Technical Reviews by : United States. National Aeronautics and Space Administration. Office of Reliability and Quality Assurance
Download or read book Reliability Abstracts and Technical Reviews written by United States. National Aeronautics and Space Administration. Office of Reliability and Quality Assurance and published by . This book was released on 1967 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :United States. Congress. House. Committee on Armed Services. Subcommittee on Emerging Threats and Capabilities Publisher : ISBN 13 : Total Pages :98 pages Book Rating :4.:/5 (319 download)
Book Synopsis What Should the Department of Defense's Role in Cyber Be? by : United States. Congress. House. Committee on Armed Services. Subcommittee on Emerging Threats and Capabilities
Download or read book What Should the Department of Defense's Role in Cyber Be? written by United States. Congress. House. Committee on Armed Services. Subcommittee on Emerging Threats and Capabilities and published by . This book was released on 2011 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis A Technology of Health Manpower Utilization: Uniform Measurement and Evaluation by : National Institutes of Health (U.S.)
Download or read book A Technology of Health Manpower Utilization: Uniform Measurement and Evaluation written by National Institutes of Health (U.S.) and published by . This book was released on 1973 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foreign Agriculture written by and published by . This book was released on 1968 with total page 842 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Food Bibliography written by and published by . This book was released on 1984 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reference to U.S. General Accounting Office (GAO) documents related to food, nutrition, or agriculture, and released in various years as stated. Intended for in-depth research or general browsing. Arranged according to accession numbers. Each entry gives such information as title, author, agencies concerned, GAO contact, Congressional relevance, and lengthy abstract. Subject, agency/organization, and Congressional indexes.
Download or read book DHEW Publication written by and published by . This book was released on 1973 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt:
