Measuring And Managing Performance In Organizations

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Measuring and Managing Performance in Organizations

Author : Robert Austin
Publisher : Addison-Wesley
ISBN 13 : 0133488403
Total Pages : 286 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Measuring and Managing Performance in Organizations by : Robert Austin

Download or read book Measuring and Managing Performance in Organizations written by Robert Austin and published by Addison-Wesley. This book was released on 2013-07-15 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!

Transforming Performance Measurement

Author : Dean Spitzer
Publisher : AMACOM
ISBN 13 : 0814430090
Total Pages : 312 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Transforming Performance Measurement by : Dean Spitzer

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Managing and Measuring Employee Performance

Author : Elizabeth Houldsworth
Publisher : Kogan Page Publishers
ISBN 13 : 9780749444778
Total Pages : 260 pages
Book Rating : 4.4/5 (447 download)

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Book Synopsis Managing and Measuring Employee Performance by : Elizabeth Houldsworth

Download or read book Managing and Measuring Employee Performance written by Elizabeth Houldsworth and published by Kogan Page Publishers. This book was released on 2006 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.

Performance Benchmarking

Author : Peter Bogetoft
Publisher : Springer Science & Business Media
ISBN 13 : 1461460433
Total Pages : 270 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Performance Benchmarking by : Peter Bogetoft

Download or read book Performance Benchmarking written by Peter Bogetoft and published by Springer Science & Business Media. This book was released on 2013-01-04 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S. Beinecke Professor of Accounting, Yale School of Management CFO, Compensation Valuation, Inc. "I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way." Jon A. Chilingerian Professor, Brandeis University and INSEAD "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking." Christian Parbøl Director, DONG Energy "This book is the primer on benchmarking for performance management." Albert Birck Business Performance Manager, Maersk Oil "This excellent book provides a non technical introduction for performance management." Misja Mikkers, Director, Dutch Health Care Authority "With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments." Stig P. Christensen Senior R&D Director, COWI

Managing Business Performance

Author : Umit S. Bititci
Publisher : John Wiley & Sons
ISBN 13 : 1119025699
Total Pages : 312 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis Managing Business Performance by : Umit S. Bititci

Download or read book Managing Business Performance written by Umit S. Bititci and published by John Wiley & Sons. This book was released on 2015-08-11 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Motivate, engage, and achieve lasting success with more effective performance management Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale. With a unique approach that acknowledges the human aspect of performance management, this book combines technical and social know-how to give you a solid framework for designing, configuring, and managing performance improvement initiatives with sustainable results. You'll find practical models, techniques, and tools that take you beyond management theory into advice that you can use, with clear explanations that steer you toward the customisations that would best suit your organisation. International case studies illustrate these ideas in action, providing an intimate look at how cultural differences impact management strategies, and insight into how they can be managed. Organisational performance tools and techniques are well established, but many organisations will never realise their full benefit. This book helps you get more out of your performance strategy by showing you how the organisation's complex social nature impacts real-world outcomes, and how it can be used to drive better performance. Blend technical and social management strategies Keep people motivated and engaged See better results with more staying power Get the very best from your organisation Performance management strategies that fail to take people into account are counterproductive. There's no better way to de-motivate, demoralise, and disengage the people upon whom the organisation depends. Sustainable success requires a blended approach that utilizes the most effective science within the art of people management, and Managing Business Performance gives you a solid foundation for better business performance strategy.

Business Performance Measurement and Management

Author : Paolo Taticchi
Publisher : Springer Science & Business Media
ISBN 13 : 3642048005
Total Pages : 376 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis Business Performance Measurement and Management by : Paolo Taticchi

Download or read book Business Performance Measurement and Management written by Paolo Taticchi and published by Springer Science & Business Media. This book was released on 2010-01-22 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and managing the performance of a business is one of the most genuine desires of management. Balanced scorecard, the performance prism and activity-based management are the most popular frameworks in this setting. Based on the findings of R.G. Eccles’ acclaimed "Performance Measurement Manifesto (1991)" this book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management, e.g. SMEs and sustainability. As a result of the 1st International Summer School Piero Lunghi on "Perspectives of Business Performance Management" this book is written both for students and academics, as well as for practitioners looking for new, yet proven ways to measure and manage business performance.

Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 047036517X
Total Pages : 315 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118958551
Total Pages : 568 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-08-28 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring and Managing Performance in Organizations

Author : Robert Daniel Austin
Publisher :
ISBN 13 : 9780133488425
Total Pages : pages
Book Rating : 4.4/5 (884 download)

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Book Synopsis Measuring and Managing Performance in Organizations by : Robert Daniel Austin

Download or read book Measuring and Managing Performance in Organizations written by Robert Daniel Austin and published by . This book was released on 1996 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business Performance Measurement and Management

Author : Vincent Charles
Publisher : Cambridge Scholars Publishing
ISBN 13 : 1443868426
Total Pages : 595 pages
Book Rating : 4.4/5 (438 download)

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Book Synopsis Business Performance Measurement and Management by : Vincent Charles

Download or read book Business Performance Measurement and Management written by Vincent Charles and published by Cambridge Scholars Publishing. This book was released on 2014-10-02 with total page 595 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and managing the performance of a business is one of the main requirements of the management of any organization. This book introduces new contexts and themes of application and presents emerging research areas related to business performance measurement and management. It draws authors from all around the globe from a variety of functional disciplines, all of whom are working in the field of business performance measurement and management, thus resulting in a variety of perspectives on performance measurement from various functional areas – accounting, finance, economics, marketing, and operations management – in a single volume.

Business Performance Measurement

Author : Andy Neely
Publisher : Cambridge University Press
ISBN 13 : 9780521803427
Total Pages : 386 pages
Book Rating : 4.8/5 (34 download)

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Book Synopsis Business Performance Measurement by : Andy Neely

Download or read book Business Performance Measurement written by Andy Neely and published by Cambridge University Press. This book was released on 2002-03-07 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: A multidisciplinary book on performance measurement that will appeal to students, researchers and managers.

Performance Measurement and Management Control

Author : Marc J. Epstein
Publisher : Emerald Group Publishing
ISBN 13 : 1849507252
Total Pages : 552 pages
Book Rating : 4.8/5 (495 download)

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Book Synopsis Performance Measurement and Management Control by : Marc J. Epstein

Download or read book Performance Measurement and Management Control written by Marc J. Epstein and published by Emerald Group Publishing. This book was released on 2010-04-01 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2001, we gathered a group of researchers in Nice, France to focus discussion on performance measurement and management control. Following the success of that conference, we held subsequent conferences in 2003, 2005, 2007, and 2009. This title contains some of the exemplary papers that were presented at the most recent conference.

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118439058
Total Pages : 484 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Performance Dashboards

Author : Wayne W. Eckerson
Publisher : John Wiley & Sons
ISBN 13 : 0471757659
Total Pages : 321 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Performance Dashboards by : Wayne W. Eckerson

Download or read book Performance Dashboards written by Wayne W. Eckerson and published by John Wiley & Sons. This book was released on 2005-10-27 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.

Managing and Measuring Social Enterprises

Author : Rob Paton
Publisher : SAGE
ISBN 13 : 9780761973652
Total Pages : 212 pages
Book Rating : 4.9/5 (736 download)

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Book Synopsis Managing and Measuring Social Enterprises by : Rob Paton

Download or read book Managing and Measuring Social Enterprises written by Rob Paton and published by SAGE. This book was released on 2003-02-18 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing and Measuring Social Enterprises explores how the perfomance agenda has impacted on public policy and management. Rob Paton examines what has happened when performance improvement techniques originating in the private sector are applied to public and nonprofit organizations.

Managing Performance in Turbulent Times

Author : Ed Barrows
Publisher : John Wiley & Sons
ISBN 13 : 1118161688
Total Pages : 295 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis Managing Performance in Turbulent Times by : Ed Barrows

Download or read book Managing Performance in Turbulent Times written by Ed Barrows and published by John Wiley & Sons. This book was released on 2011-10-21 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Straightforward playbook for executing world-class strategy for tangible results Designed with three key ideas: leverage the tools that are working, simplify the model, and make the content readable for managers, Managing Performance in Turbulent Times is a road map for the modern strategy manager. Through their simplified execution process the authors—performance management experts—show executives how to get results and execute even in the most difficult conditions. Addresses importance of adaptability to change within today's business environment Explores the environmental turbulence that constantly confounds virtually all organizational systems, with workable solutions Provides a streamlined execution process any organization can use to improve business results Managers need tools to do their jobs better. Filled with proven solutions, this book reveals how to get results through successful strategy execution, presenting a process that will help your organization execute strategy in a simplified, efficient manner.

The Performance Prism

Author : Andy D. Neely
Publisher : FT Press
ISBN 13 :
Total Pages : 426 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis The Performance Prism by : Andy D. Neely

Download or read book The Performance Prism written by Andy D. Neely and published by FT Press. This book was released on 2002 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Performance Prism takes a radically different look at performance measurement, and sets out explicitly to identify how managers can use measurement data to improve business performance.