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Meaningful Healthcare Experience Design
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Book Synopsis Meaningful Healthcare Experience Design by : Scott Goodwin
Download or read book Meaningful Healthcare Experience Design written by Scott Goodwin and published by CRC Press. This book was released on 2020-05-10 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.
Download or read book Design for Care written by Peter Jones and published by Rosenfeld Media. This book was released on 2013-05-01 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
Book Synopsis Human-Centered Service Design for Healthcare Transformation by : Mario A. Pfannstiel
Download or read book Human-Centered Service Design for Healthcare Transformation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2023-01-27 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.
Book Synopsis Service Design Practices for Healthcare Innovation by : Mario A. Pfannstiel
Download or read book Service Design Practices for Healthcare Innovation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2022-01-19 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.
Book Synopsis Design That Cares by : Janet R. Carpman
Download or read book Design That Cares written by Janet R. Carpman and published by John Wiley & Sons. This book was released on 2016-05-25 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.
Book Synopsis EXPERIENCE DESIGN Korea & Latin America Research Exchange by : Younghwan Pan
Download or read book EXPERIENCE DESIGN Korea & Latin America Research Exchange written by Younghwan Pan and published by 인간과디자인. This book was released on 2021-11-27 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book Structure In the call for contributions for this publication, we suggested participants cover topics such as experience design, UX design, interaction design, service design, product-service system design (PSSD), social design, sustainable design, and other approaches related to culture, cities, technologies, and future scenarios. However, the 40 short papers by 86 authors presented in this book expand our initial scope, portraying a comprehensive research approach to experience design in Korea and Latin America. Throughout the process of reviewing the submissions, the editors were able to map the range of perspectives, and selected the most recurrent ones to orient the structure of the text, which contains 11 chapters consisting of 3 to 5 short papers. Each section examines issues related to several kinds of experience: contemporary, educational, interactive, sensory, art, social, inclusive, healthcare, sustainable, data, and urban. - in the 'Introduction' of the book
Book Synopsis Building Capacity for Health Informatics in the Future by : F. Lau
Download or read book Building Capacity for Health Informatics in the Future written by F. Lau and published by IOS Press. This book was released on 2017-03 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health information technologies are revolutionizing and streamlining healthcare, and uptake continues to rise dramatically. If these technologies are to be effectively implemented, capacity must be built at a regional, national and global level, and the support and involvement of both government and industry will be vital. This book presents the proceedings of the 2017 Information Technology and Communications in Health conference (ITCH 2017), held in Victoria, BC, Canada, in February 2017. The conference considers, from a variety of perspectives, what is required to move the technology forward to real, sustained and widespread use, and the solutions examined range from improvements in usability and training to the need for new and improved design of information systems, user interfaces and interoperable solutions. Government policies, mandates, initiatives and the need for regulation are also explored, as is the requirement for improved interaction between industrial, governmental and academic partners. With its focus on building the next generation of health informatics and the capacity required to deliver better healthcare worldwide, this book will be of interest to all those involved in the provision of healthcare.
Book Synopsis Human Interaction & Emerging Technologies (IHIET 2022): Artificial Intelligence & Future Applications by : Tareq Ahram and Redha Taiar
Download or read book Human Interaction & Emerging Technologies (IHIET 2022): Artificial Intelligence & Future Applications written by Tareq Ahram and Redha Taiar and published by AHFE International. This book was released on 2022-07-24 with total page 860 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Interaction & Emerging Technologies (IHIET 2022): Artificial Intelligence & Future Applications Proceedings of the 8th International Conference on Human Interaction & Emerging Technologies (IHIET 2022): Artificial Intelligence & Future Applications, August 22–24, 2022, Nice, France
Book Synopsis The Complete Guide to Transforming the Patient Experience by : Gary Adamson
Download or read book The Complete Guide to Transforming the Patient Experience written by Gary Adamson and published by HC Pro, Inc.. This book was released on 2009-10 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.
Book Synopsis Bringing User Experience to Healthcare Improvement by : Paul Bate
Download or read book Bringing User Experience to Healthcare Improvement written by Paul Bate and published by CRC Press. This book was released on 2023-01-06 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion. It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organisational development specialists in healthcare. Patient groups and national organisations, too will find the book inspirational. 'Experience based design-you cannot do without it. Read this book and it will change the way you think about providing health services for ever.' - Lynne Maher.
Book Synopsis IDeaLs (Innovation and Design as Leadership) by : Joseph Press
Download or read book IDeaLs (Innovation and Design as Leadership) written by Joseph Press and published by Emerald Group Publishing. This book was released on 2021-08-16 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inspired by the actual transformation journeys of multinational companies, IDeaLs explores how re-framing our traditional theories reveals a more integrated approach to engaging people for systemic change.
Book Synopsis Modern Clinic Design by : Christine Guzzo Vickery
Download or read book Modern Clinic Design written by Christine Guzzo Vickery and published by John Wiley & Sons. This book was released on 2015-04-20 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shift Clinic design to keep pace with the evolving healthcare industry Modern Clinic Design: Strategies for an Era of Change is a comprehensive guide to optimizing patient experience through the design of the built environment. Written by a team of veteran healthcare interior designers, architects, and engineers, this book addresses the impacts of evolving legislation, changing technologies, and emerging nontraditional clinic models on clinic design, and illustrates effective design strategies for any type of clinic. Readers will find innovative ideas about lean design, design for flexibility, and the use of mock-ups to prototype space plans within a clinic setting, and diagrammed examples including waiting rooms, registration desks, and exam rooms that demonstrate how these ideas are applied to real-world projects. Spurred on by recent healthcare legislation and new technological developments, clinics can now offer a greater variety of services in a greater variety of locations. Designers not only need to know the different requirements for each of these spaces, but also understand how certain design strategies affect the patient's experience in the space. This book explores all aspects of clinic design, and describes how aesthetics and functionality can merge to provide a positive experience for patients, staff, and healthcare providers. Understand how recent industry developments impact facility design Learn how design strategies can help create a positive patient experience Examine emerging clinic models that are becoming increasingly prevalent Analyze the impact of technology on clinic design A well-designed clinic is essential for the well-being of the patients and health care providers that occupy the space every day. The healthcare industry is shifting, and the healthcare design industry must shift with it to continue producing spaces that are relevant to ever-evolving patient and worker needs. For complete guidance toward the role of design, Modern Clinic Design is a thorough, practical reference.
Book Synopsis Selected Issues in Global Health Communications by : Muhiuddin Haider
Download or read book Selected Issues in Global Health Communications written by Muhiuddin Haider and published by BoD – Books on Demand. This book was released on 2018-09-26 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book was written to give scholars an opportunity to examine selected issues in health communication. There are many challenges in health communication, such as the shortage of evaluations on social marketing interventions, the need for a framework to easily apply social marketing practices to campaigns, and the difficulty of applying theory to improve communication. To address these challenges, the four chapters, including an introductory chapter, introduce several health communication topics, including social marketing, the application of theory, and message design to promote social communication. Readers can expect concise topic overviews with clear steps and examples of how to apply the methods discussed in each chapter.
Book Synopsis Digital Health Technology for Better Aging by : Giuseppe Andreoni
Download or read book Digital Health Technology for Better Aging written by Giuseppe Andreoni and published by Springer Nature. This book was released on 2021-08-01 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes the multidisciplinary approach needed to tackle better aging. Aging populations are one of the 21st century’s biggest challenges. National health systems are forced to adapt in order to provide adequate and affordable care. Innovation, driven by digital technology, is a key to improving quality of life and encouraging healthy living. Well-designed technology keeps people empowered, independent, and mobile; however, despite widespread adoption of ICT in day-to-day life, digital health technologies have yet to catch on. To this end, technology needs to be effective, usable, cheap, and designed to ensure the security of the managed data. In the era of mHealth, mobile technology, and social design, this book describes, in six sections, the collaboration of polytechnic know-how and social science and health sectors in the creation of a system for encouraging people to engage in healthy behavior and achieve a better quality of life.
Download or read book Health Design Thinking written by Bon Ku and published by MIT Press. This book was released on 2020-03-17 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer. This book makes a case for applying the principles of design thinking to real-world health care challenges. As health care systems around the globe struggle to expand access, improve outcomes, and control costs, Health Design Thinking offers a human-centered approach for designing health care products and services, with examples and case studies that range from drug packaging and exam rooms to internet-connected devices for early detection of breast cancer. Written by leaders in the field—Bon Ku, a physician and founder of the innovative Health Design Lab at Sidney Kimmel Medical College, and Ellen Lupton, an award-winning graphic designer and curator at Cooper Hewitt Smithsonian Design Museum—the book outlines the fundamentals of design thinking and highlights important products, prototypes, and research in health design. Health design thinking uses play and experimentation rather than a rigid methodology. It draws on interviews, observations, diagrams, storytelling, physical models, and role playing; design teams focus not on technology but on problems faced by patients and clinicians. The book's diverse case studies show health design thinking in action. These include the development of PillPack, which frames prescription drug delivery in terms of user experience design; a credit card–size device that allows patients to generate their own electrocardiograms; and improved emergency room signage. Drawings, photographs, storyboards, and other visualizations accompany the case studies. Copublished with Cooper Hewitt, Smithsonian Design Museum
Book Synopsis Evidence-Based Healthcare Design by : Rosalyn Cama
Download or read book Evidence-Based Healthcare Design written by Rosalyn Cama and published by John Wiley & Sons. This book was released on 2009-03-09 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: If designed properly, a healthcare interior environment can foster healing, efficient task-performance and productivity, effective actions, and safe behavior. Written by an expert practitioner, Rosalyn Cama, FASID, this is the key book for interior designers and architects to learn the methodology for evidence-based design for healthcare facilities. Endorsed by the American Society of Interior Designers, the guide clearly presents a four-step methodology that will achieve the desired outcome and showcases the best examples of evidence-based healthcare interiors. With worksheets that guide you through such practical tasks as completing an internal analysis of a client's facility and collecting data, this book will inspire a transformation in healthcare design practice.
Book Synopsis Ethics in Design and Communication by : Laura Scherling
Download or read book Ethics in Design and Communication written by Laura Scherling and published by Bloomsbury Publishing. This book was released on 2020-02-20 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: This timely collection brings together critical, analytic, historical, and practical studies to address what ethics means in the practice of design. Designers face the same challenges as everyone else in the complex conditions of contemporary cultural life-choices about consumption, waste, exploitation, ecological damage, and political problems built into the supply chains on which the global systems of inequity currently balance precariously. But designers face the additional dilemma that their paid work is often entangled with promoting the same systems such critical approaches seek to redress: how to reconcile this contradiction, among others, in seeking to chart an ethical course of action while still functioning effectively in the world. Ethics in Design and Communication acknowledges the complexity of this subject matter, while also demonstrating that in the ongoing struggle towards an equitable and sustainable world, the talents of design and critical thought are essential. Featured case studies include graphic design internships today, the dark web, and media coverage of the 2016 US presidential election. The fact that within this book such a wide array of practitioners, scholars, critics, and professionals commit to addressing current injustices is already a positive sign. Nonetheless, it is essential that we guard against confusing the coercive force of moral imperatives with ethical deliberation when conceiving a foundation for action.
