Managing Customer Experience and Relationships

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119815347
Total Pages : 517 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Managing Customer Experience and Relationships by : Don Peppers

Download or read book Managing Customer Experience and Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2022-04-19 with total page 517 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly revised Fourth Edition of Managing Customer Experience and Relationships: A Strategic Framework. Written by Don Peppers and Martha Rogers, Ph.D., recognized for decades as two of the world's leading experts on customer experience issues, the book combines theory, case studies, and strategic analyses to guide a company on its own quest to position its customers at the very center of its business model, and to "treat different customers differently." This latest edition adds new material including: How to manage the mass-customization principles that drive digital interactions How to understand and manage data-driven marketing analytics issues, without having to do the math How to implement and monitor customer success management, the new discipline that has arisen alongside software-as-a-service businesses How to deal with the increasing threat to privacy, autonomy, and competition posed by the big tech companies like Facebook, Amazon, and Google Teaching slide decks to accompany the book, author-written test banks for all chapters, a complete glossary for the field, and full indexing Ideal not just for students, but for managers, executives, and other business leaders, Managing Customer Experience and Relationships should prove an indispensable resource for marketing, sales, or customer service professionals in both the B2C and B2B world.

An Introduction to the Theoretical Basis of Nursing

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Publisher :
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis An Introduction to the Theoretical Basis of Nursing by : Martha E. Rogers

Download or read book An Introduction to the Theoretical Basis of Nursing written by Martha E. Rogers and published by . This book was released on 1970 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Introduction to the Theoretical Basis of Nursing marked the advent of a new era in nursing science. With a view of nursing as a "learned profession," this landmark work staked out a substantive knowledge base for the discipline. The science of unitary human beings proposed by Rogers was a radical departure from all that had come before and is seen by many as pioneering the beginning of a paradigmatic shift within the profession.--PubMed.

Explorations on Martha Rogers' Science of Unitary Human Beings

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Author :
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Explorations on Martha Rogers' Science of Unitary Human Beings by : Violet M. Malinski

Download or read book Explorations on Martha Rogers' Science of Unitary Human Beings written by Violet M. Malinski and published by Prentice Hall. This book was released on 1986 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aufsatzsammlung zur Entwicklung der Idee und Theorie "Science of Unitary Human Beings" von Martha Rogers und zur Weiterentwicklung und praktischen Anwendung dieser Theorie in der Krankenpflege und in Studien.

Martha E. Rogers

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Author :
Publisher : F. A. Davis Company
ISBN 13 :
Total Pages : 392 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Martha E. Rogers by : Martha E. Rogers

Download or read book Martha E. Rogers written by Martha E. Rogers and published by F. A. Davis Company. This book was released on 1994 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: A towering figure in modern nursing, Rogers (1914-94) died during the final preparation of this collection of writings by and about her. They cover her role in the development of nursing science, the influences that shaped her life, education and research, professional and political issues, her Science of Unitary Human Beings, her ideas about nursing in space, and salutes to her on her 75th birthday. Annotation copyright by Book News, Inc., Portland, OR

Becoming Lucy

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Publisher : Charisma Media
ISBN 13 : 1599799928
Total Pages : 306 pages
Book Rating : 4.5/5 (997 download)

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Book Synopsis Becoming Lucy by : Martha Rogers

Download or read book Becoming Lucy written by Martha Rogers and published by Charisma Media. This book was released on 2009-12-19 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: DIVWill heiress Lucinda Bishop learn the meaning of true love and forgiveness on the Oklahoma plains?/divDIV /divDIVIn 1896, after her parents’ deaths, seventeen-year-old heiress Lucinda Bishop is sent to Oklahoma to live with her aunt and uncle. But Oklahoma ranch life brings her more than she bargained for when she meets ranch hand Jake Starnes, a drifter who is running from his past. As her friendship with Jake grows, Lucinda faces emotions she’s never before experienced./divDIV /divAs Jake learns more about God’s love for him, he realizes he must face his past and the consequences of his actions, even if it means he will lose the one girl he loves. Will he be able to get his life together before someone else claims her hand…or even her life?

Extreme Trust

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Publisher : Portfolio
ISBN 13 : 9781591844679
Total Pages : 0 pages
Book Rating : 4.8/5 (446 download)

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Book Synopsis Extreme Trust by : Don Peppers

Download or read book Extreme Trust written by Don Peppers and published by Portfolio. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shares strategies for maintaining business competitiveness in an increasingly transparent world, revealing the importance of professional honesty, solution-driven practices, and integrity-based customer support.

Finding Becky

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Publisher : Charisma Media
ISBN 13 : 1616380241
Total Pages : 304 pages
Book Rating : 4.6/5 (163 download)

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Book Synopsis Finding Becky by : Martha Rogers

Download or read book Finding Becky written by Martha Rogers and published by Charisma Media. This book was released on 2010 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becky Haynes returns to Barton Creek after college with a new independent spirit that baffles her longtime friend Rob Frankston. Her new attitude toward her faith, family, and friends confuses her family. Will Rob convince Becky to return to the faith of her childhood before the town of Barton Creek is destroyed?

Morning for Dove

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Publisher : Charisma Media
ISBN 13 : 1616382511
Total Pages : 303 pages
Book Rating : 4.6/5 (163 download)

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Book Synopsis Morning for Dove by : Martha Rogers

Download or read book Morning for Dove written by Martha Rogers and published by Charisma Media. This book was released on 2010-05-04 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Luke Anderson falls in love with Dove Morris, he is aware of her Native American heritage. What he is not prepared for is the prejudice suddenly exhibited by his parents against Dove.

Amelia's Journey

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Publisher : Charisma Media
ISBN 13 : 1616386673
Total Pages : 307 pages
Book Rating : 4.6/5 (163 download)

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Book Synopsis Amelia's Journey by : Martha Rogers

Download or read book Amelia's Journey written by Martha Rogers and published by Charisma Media. This book was released on 2012-01-03 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: DIVFor Ben Haynes it is love at first sight, but can a Boston socialite find true happiness with a cowboy from Kansas? Once childhood friends, Ben Haynes is taken with Amelia Carlyle when he runs into her at her sister’s wedding. Although he will be returning to Kansas and life on his father’s ranch, Ben calls on Amelia several times, and they find they have more in common than they first realized. As he leaves for Kansas, they promise to write. Back in Kansas, Ben begins to save money toward a home for Amelia even though he has not made his intentions known. He’s relying on God to make a way. Meanwhile, Amelia is presented to society and has several young men vying for her attention. Although Ben has captured Amelia’s heart, her parents make every effort to discourage the relationship, even forbidding Amelia to correspond with him. Amelia tells Ben that she will wait for him as long as it takes, but will the love and loss they experience along the way bring them closer or drive them apart forever? /divDIV /divDIVSERIES DESCRIPTION/div Set in Oklahoma Territory before the days of statehood, Winds Across the Prairie is a series of stories of how love and forgiveness can overcome even the most difficult obstacles when God is in control. When one’s heart is attuned to God’s leading, the greatest of sins can be forgiven and a new life begun. These love stories will appeal to women as well as young adults as a story of how God helps His children overcome circumstances when they put their trust in Him.

Summer Dream

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Publisher : Charisma Media
ISBN 13 : 1616384379
Total Pages : 305 pages
Book Rating : 4.6/5 (163 download)

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Book Synopsis Summer Dream by : Martha Rogers

Download or read book Summer Dream written by Martha Rogers and published by Charisma Media. This book was released on 2011-06-07 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book in the Seasons of the Heart series is set in Connecticut in 1888, the year of what historians call “The White Hurricane.” The story reveals the power of God’s love to change lives and heal hearts. Summer Dream tells of a young couple’s love for each other and the obstacles that stand in their path of happiness. Until Nathan Reed resolves his anger with God and his family, he has no hopes of courting Rachel Winston, the minister’s daughter. As the daughter of a small-town minister in Connecticut, Rachel Winston believes the only way she’ll ever have a husband is to visit her aunt in Boston for the social season until Nathan Reed arrives in town. Although attracted to Rachel, Nathan avoids her because he has no desire to become involved with a Christian after experiences with his own family. When a devastating blizzard paralyzes New England, Nathan is caught in it and lies near death in the Winston home. Through the ministrations and tender care of Rachel and her mother, Nathan learns a lesson in love and forgiveness that leads him back to his home in the South. Before he can declare his love for Rachel, he must make amends with his own family. Will he return to Connecticut before Rachel leaves her home to head west as a missionary in Oklahoma Territory?

Love Stays True

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Author :
Publisher : Charisma Media
ISBN 13 : 1621362361
Total Pages : 301 pages
Book Rating : 4.6/5 (213 download)

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Book Synopsis Love Stays True by : Martha Rogers

Download or read book Love Stays True written by Martha Rogers and published by Charisma Media. This book was released on 2013 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sally and Manfred overcome the distance that the war has put between them and find love?

Winter Promise

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Publisher : Charisma Media
ISBN 13 : 1616384980
Total Pages : 306 pages
Book Rating : 4.6/5 (163 download)

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Book Synopsis Winter Promise by : Martha Rogers

Download or read book Winter Promise written by Martha Rogers and published by Charisma Media. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: After her move to Texas, Abigail Monroe quickly suspects that the only brightspot in her new life is the town's doctor, Elliot Jensen. But can he overcomethe guilt and self-doubt he holds from his past mistakes?

Return on Customer

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Author :
Publisher : Broadway Business
ISBN 13 : 9780385510301
Total Pages : 0 pages
Book Rating : 4.5/5 (13 download)

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Book Synopsis Return on Customer by : Don Peppers

Download or read book Return on Customer written by Don Peppers and published by Broadway Business. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the critical need to measure customers' long-term profitability and loyalty to identify the specific products and services that can increase the customer base and to assess the effectiveness of popular marketing techniques.

Bernie's Journey

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Publisher : WestBow Press
ISBN 13 : 9781449751845
Total Pages : 24 pages
Book Rating : 4.7/5 (518 download)

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Book Synopsis Bernie's Journey by : Martha Rogers

Download or read book Bernie's Journey written by Martha Rogers and published by WestBow Press. This book was released on 2012-06-06 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a story about an earthworm who digs in the dirt and goes places that are always an adventure. What Bernie experiences coincides with real life and how we can learn from an earthworm how to cope with people, places, and things.

Notes on Nursing

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Publisher : Lippincott Williams & Wilkins
ISBN 13 : 1975110269
Total Pages : 144 pages
Book Rating : 4.9/5 (751 download)

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Book Synopsis Notes on Nursing by : Florence Nightingale

Download or read book Notes on Nursing written by Florence Nightingale and published by Lippincott Williams & Wilkins. This book was released on 2018-12-07 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Be inspired by the timeless insights of the woman who created the foundations of modern nursing, with Florence Nightingale’s Notes On Nursing, the 160th Anniversary Edition. Supported by essays from modern-day nurses, this still-relevant work offers concise, on-the-ground experience and breakthrough insights into the crucial elements of patient care. Each chapter brings to life Nightingale’s determination to advance the healthcare system of her time, empowering modern nursing professionals, educators, and students of all levels to establish their own crucial findings and innovations.

Conversations with Marketing Masters

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Publisher : John Wiley & Sons
ISBN 13 : 0470687509
Total Pages : 278 pages
Book Rating : 4.4/5 (76 download)

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Book Synopsis Conversations with Marketing Masters by : Laura Mazur

Download or read book Conversations with Marketing Masters written by Laura Mazur and published by John Wiley & Sons. This book was released on 2009-08-11 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversations with Marketing Masters offers new insights by gathering the collected wisdom of the most influential marketing thinkers of our age, each of whom has given a structured interview. Covering a wide range of issues and illustrating concepts with cases of success and failure, these seminal dialogues offer a rare look at what made each master great – and a glimpse of the marketing future. The Marketing Masters featured are Philip Kotler, David Aaker, Jean-Claude Larreche, Regis McKenna, Don Peppers, John Quelch, Al Ries, Martha Rogers, Don Schultz, Patricia Seybold, Jack Trout and Lester Wunderman. The conversations are free-flowing dialogues in which each personality is allowed to shine through.

Bernie Goes to the Beach

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Author :
Publisher : WestBow Press
ISBN 13 : 1449751865
Total Pages : 33 pages
Book Rating : 4.4/5 (497 download)

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Book Synopsis Bernie Goes to the Beach by : Martha Rogers

Download or read book Bernie Goes to the Beach written by Martha Rogers and published by WestBow Press. This book was released on 2012-09-28 with total page 33 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the second book in the Bernie's Journey series. It takes Bernie to an unfamiliar place, where his close call has a happy outcome.