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Marketing Of Watsan Services
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Book Synopsis The Regulation of the Global Water Services Market by : Julien Chaisse
Download or read book The Regulation of the Global Water Services Market written by Julien Chaisse and published by Cambridge University Press. This book was released on 2017-01-26 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fragmentation in Water Policies in the Riparian ASEAN Member States
Book Synopsis Innovations in WASH Impact Measures by : Evan Thomas
Download or read book Innovations in WASH Impact Measures written by Evan Thomas and published by World Bank Publications. This book was released on 2018-02-02 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new 2030 Agenda for Sustainable Development includes water, sanitation, and hygiene (WASH) at its core. A dedicated Sustainable Development Goal (SDG 6) declares a commitment to "ensure availability and sustainable management of water and sanitation for all." Monitoring progress toward this goal will be challenging: direct measures of water and sanitation service quality and use are either expensive or elusive. However, reliance on household surveys poses limitations and likely overstated progress during the Millennium Development Goal period. In Innovations in WASH Impact Measures: Water and Sanitation Measurement Technologies and Practices to Inform the Sustainable Development Goals, we review the landscape of proven and emerging technologies, methods, and approaches that can support and improve on the WASH indicators proposed for SDG target 6.1, "by 2030, achieve universal and equitable access to safe and affordable drinking water for all," and target 6.2, "by 2030, achieve access to adequate and equitable sanitation and hygiene for all and end open defecation, paying special attention to the needs of women and girls and those in vulnerable situations." Although some of these technologies and methods are readily available, other promising approaches require further field evaluation and cost reductions. Emergent technologies, methods, and data-sharing platforms are increasingly aligned with program impact monitoring. Improved monitoring of water and sanitation interventions may allow more cost-effective and measurable results. In many cases, technologies and methods allow more complete and impartial data in time to allow program improvements. Of the myriad monitoring and evaluation methods, each has its own advantages and limitations. Surveys, ethnographies, and direct observation give context to more continuous and objective electronic sensor data. Overall, combined methodologies can provide a more comprehensive and instructive depiction of WASH usage and help the international development community measure our progress toward reaching the SDG WASH goals.
Book Synopsis Business Skills Training for Rural Sanitation Entrepreneurs: Trainer’s Guide by : Joshua Kibet
Download or read book Business Skills Training for Rural Sanitation Entrepreneurs: Trainer’s Guide written by Joshua Kibet and published by IWA Publishing. This book was released on 2020-08-15 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book comes out at a very opportune time when the sector is struggling with sanitation marketing that is considered an organic next step for rural communities that have been declared open defecation free. Besides, this publication comes in to address the gaps that face the peri-urban spaces that are facing population explosion and require innovative ways of dealing with mostly non-sewered sanitation services. This guide/manual was developed as part of a training package to support business development skills training for local sanitation entrepreneurs in Kenya. Financial and technical support was provided by the United States Agency for International Development (USAID) under the Kenya integrated water and sanitation (KIWASH) project. KIWASH was a five year (2015-2020) project implemented by the Development Alternatives Incorporation (DAI) across nine counties. One of the key goals of KIWASH was to help trigger and activate demand for low cost affordable sanitation technologies in rural and low income communities. The overall objective of this manual is to equip sanitation specialists and public resource persons with the basic concepts and tools, to facilitate entrepreneurship and financial literacy training for start-up sanitation entrepreneurs in rural communities. Specifically, this manual is designed to help participants: 1) Learn the basic concepts of entrepreneurship and characteristics of successful entrepreneurs; 2) Learn and practice essential marketing techniques for sanitation products and services; 3) Develop money management competencies necessary to succeed as a small-scale entrepreneur; 4) Build necessary leadership and management skills to grow successful sanitation enterprises. Overall, the guide/manual is useful in guiding implementation of sanitation marketing projects, and provides concise content for nurturing and building the capacity of local sanitation enterprises/entrepreneurs. Improved business performance by these businesses means timely response to demand from households. This book is a toolkit which incorporates a Training Guide/Manual as well as a Workbook for entrepreneurs.
Book Synopsis Customer Experience Management for Water Utilities by : Peter Prevos
Download or read book Customer Experience Management for Water Utilities written by Peter Prevos and published by IWA Publishing. This book was released on 2017-10-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.
Book Synopsis Water and Sanitation Services by : Jose Esteban Castro
Download or read book Water and Sanitation Services written by Jose Esteban Castro and published by Earthscan. This book was released on 2012 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on how to provide clean water for all - one of the key Millennium Development Goals, this book integrates technical and social perspectives. A broad, international range of case studies are provided, from developed, middle income and developing countries, in Europe, Asia, Africa, and the Americas.
Book Synopsis The Business of Water and Sustainable Development by : Jonathan Chenoweth
Download or read book The Business of Water and Sustainable Development written by Jonathan Chenoweth and published by Routledge. This book was released on 2018-05-08 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: A renewed commitment to improved provision of water and sanitation emerged in the 2002 Johannesburg Declaration on Sustainable Development. Although many of the statements in the Declaration were vaguely worded, making it hard to measure progress or success, the Plan of Implementation of the Summit, agreed by the delegates to the conference, clearly stated that: "we agree to halve, by the year 2015, the proportion of people who are unable to reach or to afford safe drinking water and the proportion of people who do not have access to basic sanitation". Given the United Nations' predicted growth in global population from 6.1 billion in 2000 to 7.2 billion by 2015, this commitment will pose formidable challenges. To meet it, by the end of just a decade and half, approximately 6.6 billion people will need to have access to safe drinking water supplies. This is more than the current population of the world, and involves not only maintaining existing levels of supply but also providing new or upgraded services to 1.7 billion people. The challenge for sanitation is equally daunting: 5.8 billion people will need to be serviced, including new access provision for 2.1 billion. Even if these ambitious targets are met, representing a major achievement for the global community, there will still be approximately 650 million people in the world without access to safe drinking water and 1.4 billion without sanitation. What is clear is the magnitude of the problem facing the international community in terms of water supply and sanitation. Continuation of the status quo and the type of progress made during the 1990s will not permit the Johannesburg targets to be met. Instead it will be necessary to promote a combination of many different, new and innovative approaches, each of which will contribute towards the overall targets. These approaches must include technological advances that identify new sources and improve the quality of those already in use; managerial techniques that increase the efficiency and effectiveness of service delivery at both micro and macro scale; and fiscal approaches that tap into additional financial resources to make improvements affordable. In the past each of these aspects was seen as primarily the responsibility of government, which supported research into technology, managed supply and disposal systems and provided the funds to pay for them. This view has changed – beginning in the 1980s and increasing in the 1990s with growing moves towards privatisation of many aspects of the water sector. Underpinning this has been a shift away from seeing water as a public good that is essential for life, with subsidised supply provided as part of an overall welfare system, to a more market-oriented approach where the state, although still responsible for maintaining universal access to water services, uses market forces to meet this aim. The Business of Water and Sustainable Development aims to illustrate the range of approaches that will be necessary if the percentage of the global population having access to adequate and safe water and sanitation is to be increased in line with the brave assertions from Johannesburg World Summit on Sustainable Development. Some of approaches will be large-scale "Western-style" improvements involving the creation of new business models, their effectiveness assessed by traditional approaches of fiscal and social analysis. Such schemes may be instigated and partly funded by governments, but are increasingly turning to the private sector for money and expertise. In contrast, many smaller communities would be better served by following another path to improved water supply and sanitation. Because of their size, location or traditions they may achieve better results through the adoption of local small-scale solutions. Non-governmental organisations have been very active in this area, but to extend their operations many are seeking to adopt a more business-like model. All water supply and waste disposal agencies, large or small, need to support and encourage continued research into technological solutions that seek out better, more sustainable ways to use our increasingly scarce supplies of good-quality fresh water.
Book Synopsis Community-based Water Law and Water Resource Management Reform in Developing Countries by : Barbara C. P. Koppen
Download or read book Community-based Water Law and Water Resource Management Reform in Developing Countries written by Barbara C. P. Koppen and published by CABI. This book was released on 2007 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lack of sufficient access to clean water is a common problem faced by communities, efforts to alleviate poverty and gender inequality and improve economic growth in developing countries. While reforms have been implemented to manage water resources, these have taken little notice of how people use and manage their water and have had limited effect at the ground level. On the other hand, regulations developed within communities are livelihood-oriented and provide incentives for collective action but they can also be hierarchal, enforcing power and gender inequalities. This book shows how bringing together the strengths of community-based laws rooted in user participation and the formalized legal systems of the public sector, water management regimes will be more able to reach their goals.
Book Synopsis The Water Business by : Ann-Christin Sjölander Holland
Download or read book The Water Business written by Ann-Christin Sjölander Holland and published by Zed Books. This book was released on 2005-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worldwide privatization of public sector services has expanded market opportunities for transnational corporations enormously. Ann-Christian Holland visits countries as far apart as Britain and Argentina, Ghana and South Africa, to find the effect of privatization on that most basic of human needs, fresh water. She finds that two companies, Suez and Veolia, rapidly came to dominate nearly 80% of the privatized water market. As prices for water soared, massive public protests erupted in country after country. Holland interviewed senior corporate executives to get their responses, and sets out the arguments on both sides to present some of the innovative ideas and experiments for providing water as an essential service for all citizens.
Book Synopsis OECD Studies on Water Reforming Sanitation in Armenia Towards a National Strategy by : OECD
Download or read book OECD Studies on Water Reforming Sanitation in Armenia Towards a National Strategy written by OECD and published by OECD Publishing. This book was released on 2017-09-29 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report assesses the state of Armenia’s sanitation services, which are in poor shape, and proposes ways forward for reforming the sector by: ensuring equitable access by all and identifying solutions that work for the poorest and most remote communities; generating economies of scale and ...
Download or read book Willingness-to-pay Surveys written by and published by WEDC, Loughborough University. This book was released on with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Water and Liberalisation by : Matthias Finger
Download or read book Water and Liberalisation written by Matthias Finger and published by IWA Publishing. This book was released on 2007-01-01 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: In most network industries, new dynamics are leading to an unprecedented opening up to competition and private sector participation. With the development of a single European market, the in-stages liberalisation process of public utilities has spread to almost all sectors. However, the water supply and sanitation (WSS) sector is considered somehow different and it has been excluded until recently from the restructuring processes achieved in other sectors. Water and Liberalisation: European Water Scenarios presents a better understanding of the specific demands of the WSS sector. Covering the operators' strategies, the regulatory dynamics as well as their interactions on the evolution of the sector, it addresses the likelihood, the nature, and the forms the WSS sector may take in Europe in the foreseeable future. Adopting a neutral political stance, the book analyses the implications of alternative scenarios in economic, ecological, social, legal, and institutional terms. Key sections include: In depth introduction to the current situation in the WSS sector; The European water supply and sanitation markets; The institutional framework of the water supply and sanitation sector in the EU: a comparative analysis; Analysis of the EU explicit and implicit policies and approaches in the sector; Analysis of the strategies of the water operators in Europe scenarios on the evolution of the water sector in Europe; Economic, environmental, & social implications of the scenarios; Major implications per scenario.
Book Synopsis Management of Change in Water Companies by : Joaquim Pocas Martins
Download or read book Management of Change in Water Companies written by Joaquim Pocas Martins and published by IWA Publishing. This book was released on 2014-09-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management of Change in Water Companies tells real stories of real water companies that went through processes of change and achieved their best results ever in just a few years. It reflects the personal experience of the author from leading processes of change in five different water supply/sewage companies, between 10 and 120 years old and serving from 200,000 to 4,000,000 people. This practical and effective book shows: how to change, modernize and make profitable old-fashioned organizations, how to reduce water loss and promote efficiency in water companies, how to use the savings to rehabilitate and expand infrastructure without increasing tariffs, how to deal with overstaffing, how to plan, finance, build and maintain infrastructure, how to introduce innovation, how to motivate people, how to deal with clients, regulators, unions, shareholders, politicians and the press how to achieve sustainability. The case studies provide for instance, how to halve water losses in less than a year mostly with management measurements and very little investment, how to bring water losses from over 50% to below 20% in six years, how to use the savings from water loss reduction to build a new wastewater system without increasing tariffs, how to connect 100,000 existing buildings to a new sewage system in 4 years and how to get millions of people walking along the banks of rehabilitated urban creeks, rivers and beaches. The book presents case studies, management theory, comparative analysis of situations reported in the literature and the personal experience of an author who has lead a number of successful processes of change in different water companies. Management of Change in Water Companies is essential reading for water utility managers, national and local governments responsible for water policy as well as those concerned with the management of change and risk management. It is also useful to readers interested in the areas of pollution control, energy savings and water losses, and stream / beach / river restoration. Author: Joaquim Pocas Martins is Professor at the Faculty of Engineering of the University of Porto, Portugal, and provides excellent courses on the management of change in water companies world-wide.
Book Synopsis Institutions for integrated water-resources management in river basins: An analytical framework by : Kurian, Mathew
Download or read book Institutions for integrated water-resources management in river basins: An analytical framework written by Kurian, Mathew and published by IWMI. This book was released on 2004 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, Integrated Water-Resources Management (IWRM) has captured the attention of policymakers and policy analysts. A lot has been written, most often in a disparate way about institutions for IWRM. However, there has been limited success in bridging disciplinary boundaries (social versus physical sciences) with the result that conceptual inconsistencies persist with regard to our understanding of institutions for IWRM. This paper reviews IWMI research on IWRM in Asia and highlights drawbacks in contemporary approaches to the study of institutions for IWRM in river basins. The paper then outlines key features of an alternative analytical framework. In doing so, it discusses certain novel features of the alternative approach: emphasis on transparent policy processes of State parastatals, modes of water-service provisioning and conditions for collective action in the management of common-pool resources in river basins and its implications for sustainable rural livelihoods.
Book Synopsis The United Nations World Water Development Report – N° 5 - 2014 by : UNESCO
Download or read book The United Nations World Water Development Report – N° 5 - 2014 written by UNESCO and published by UNESCO. This book was released on 2014-03-21 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: The WWDR 2014 on Water and Energy is now an annual and thematic report with a focus on different strategic water issues each year. It is shorter in the order of 100 pages with a standardized structure and data and case studies annexes related to the theme. The WWDR 2014 will be launched during the main World Water Day celebrations in Tokyo, Japan on 21 March 2014. Water and energy are closely interconnected and highly interdependent. Trade-offs need to be managed to limit negative impacts and foster opportunities for synergy. Water and energy have crucial impacts on poverty alleviation both directly, as a number of the Millennium Development Goals depend on major improvements in access to water, sanitation, power and energy sources, and indirectly, as water and energy can be binding constraints on economic growth the ultimate hope for widespread poverty reduction. This fifth edition of the United Nations World Water Development Report (WWDR 2014) seeks to inform decision-makers
Book Synopsis Water Management and Investment in the New Independent States by : OECD
Download or read book Water Management and Investment in the New Independent States written by OECD and published by OECD Publishing. This book was released on 2001-07-30 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume analyses the causes underlying the dire state of water infrastructure in the NIS and presents recommendations for addressing it which were adopted at a meeting of Economic/Finance and Environment Ministers held in Almaty, Kazakhstan, in October 2000.
Download or read book Water Ethics written by M.Ramon Llamas and published by CRC Press. This book was released on 2009-03-12 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the context of the current financial crisis, and at a time of deep global change, growing attention is paid to the global norms and ethical values that could underpin future global policy. Water is a key global resource. At the 3rd Marcelino Botin Foundation Water Workshop, held in Santander, Spain, June 12-14, 2007, the role of ethics in the de
Book Synopsis Urban Water Management Science Technology and Service Delivery by : R. Arsov
Download or read book Urban Water Management Science Technology and Service Delivery written by R. Arsov and published by Springer Science & Business Media. This book was released on 2003-11-30 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Urban water management issues are particularly important in the countries in transition in Central and Eastern Europe. During the last decade, political, economic and social changes in these countries have influenced almost every element of the public sector, including water services. There is an urgent need for the various countries to exchange information on this issue and to identify the best approaches to achieve this transition. The book focuses on the acute problems in the field of Urban Water Management in Central and Eastern Europe countries in transition, giving a first-class illustration of the transfer of know-how from traditional NATO countries. The following issues are discussed: -Wastewater impacts on receiving waters and groundwater; -Urban drainage planning and management; -Urban flood protection and management; -Combined sewer overflow management and control; -Challenges to urban water supply; -Wastewater technologies and management; -Urban river catchment management - case studies; -Private sector participation in urban water services delivery - case studies; -Information technologies in urban water management - case studies (GIS, data management, etc.).
