Managing Expectations

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Author :
Publisher : Addison-Wesley
ISBN 13 : 0133488667
Total Pages : 277 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis Managing Expectations by : Naomi Karten

Download or read book Managing Expectations written by Naomi Karten and published by Addison-Wesley. This book was released on 2013-07-15 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan

Managing Expectations

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Author :
Publisher :
ISBN 13 : 9781934441893
Total Pages : pages
Book Rating : 4.4/5 (418 download)

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Book Synopsis Managing Expectations by : George Pitagorsky

Download or read book Managing Expectations written by George Pitagorsky and published by . This book was released on 2017-01-25 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Expectations

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Author :
Publisher : HarperCollins
ISBN 13 : 0063115328
Total Pages : 223 pages
Book Rating : 4.0/5 (631 download)

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Book Synopsis Managing Expectations by : Minnie Driver

Download or read book Managing Expectations written by Minnie Driver and published by HarperCollins. This book was released on 2022-05-03 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: A MARIE CLAIRE BEST MEMOIR OF THE YEAR • A USA TODAY MUST READ BOOK • A W MAGAZINE MOST ANTICIPATED BOOK • A SHEREADS BEST MEMOIR OF THE SUMMER A charming, poignant, and mesmerizing memoir in essays from beloved actor and natural-born storyteller Minnie Driver, chronicling the way life works out even when it doesn’t. In this intimate, beautifully crafted collection, Driver writes with disarming charm and candor about her bohemian upbringing between England and Barbados; her post-university travails and triumphs—from being the only student in her acting school not taken on by an agent to being discovered at a rave in a muddy field in the English countryside; shooting to fame in one of the most influential films of the 1990s and being nominated for an Academy Award; and finding the true light of her life, her son. She chronicles her unconventional career path, including the time she gave up on acting to sell jeans in Uruguay, her journey as a single parent, and the heartbreaking loss of her mother. Like Lena Dunham in Not That Kind of Girl, Gabrielle Union in We’re Going to Need More Wine and Patti Smith in Just Kids, Driver writes with razor-sharp humor and grace as she explores navigating the depths of failure, fighting for success, discovering the unmatched wonder and challenge of motherhood, and wading through immeasurable grief. Effortlessly charming, deeply funny, personal, and honest, Managing Expectations reminds us of the way life works out—even when it doesn’t.

Managing Stakeholder Expectations for Project Success

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Author :
Publisher : J. Ross Publishing
ISBN 13 : 1604270861
Total Pages : 361 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis Managing Stakeholder Expectations for Project Success by : Ori Schibi

Download or read book Managing Stakeholder Expectations for Project Success written by Ori Schibi and published by J. Ross Publishing. This book was released on 2013-10-13 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Stakeholder Expectations for Project Success provides a practical approach to managing those things that matter most for project success—stakeholder expectations, communication, risk, change, and quality—so that scope, schedule, and cost end up on target and the project’s intended benefits for the organization are realized. This unique desk reference shows how to utilize the best practices, concepts, and methodologies found in PMI’s PMBOK® Guide, along with a few concepts from APMG’s PRINCE2, and leverage them in the context of organizational challenges and project realities. It features new methods for successful project management that focus on understanding and managing stakeholders’ needs and expectations, communication, time management, and organizational politics and culture. The book’s content and design also make it a valuable resource for PMP® certification. J. Ross Publishing offers an add-on at a nominal cost — Downloadable, customizable tools, presentations and templates ready for immediate implementation.

Managing Expectations

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Author :
Publisher : Martinkronicle
ISBN 13 : 9780997577808
Total Pages : 360 pages
Book Rating : 4.5/5 (778 download)

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Book Synopsis Managing Expectations by : Anthony J. Saliba

Download or read book Managing Expectations written by Anthony J. Saliba and published by Martinkronicle. This book was released on 2016-09-15 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trading legend and market wizard Anthony Saliba's first book in 10 years describes his process evolved over 4 decades of option trading. 450 pp and 200+ charts and images.

Managing Client Expectations

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Author :
Publisher :
ISBN 13 : 9781796672305
Total Pages : 113 pages
Book Rating : 4.6/5 (723 download)

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Book Synopsis Managing Client Expectations by : Standolyn Robertson

Download or read book Managing Client Expectations written by Standolyn Robertson and published by . This book was released on 2020-05-02 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ready to see your client relationships thrive? Discover the tools, talking points, and techniques you need to manage your clients' expectations with confidence. If you've ever found yourself at the end of an appointment wondering what went wrong, this book is for you.This is a step-by-step guide to manage your clients' expectations once and for all. We explore the three critical stages of the client relationship. *Stage 1: The Beginning of the Relationship *Stage 2: The Middle: The Initial Client Contact *Stage 3: The End of the Appointment and the Beginning of a Lasting Relationship Whether you're a new or veteran professional organizer or productivity consultant, don't spend the next 20 years learning from your mistakes; learn from mine. I share my lessons learned as well as the structures and strategies I've developed over the last 20+ years to manage client expectations and grow my business.Have you ever felt you were working for free? Learn how to establish boundaries.Are you not getting the follow-up appointments? Find the systems and strategies you need to meet the real needs of your clients.Have you ever upset a client but didn't know where you went wrong? Discover how to navigate triggers and red flags.Are you ready to be inspired to take your business to the next level by managing your client's expectations?

Managing Patient Expectations

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Author :
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 312 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Managing Patient Expectations by : Susan Keane Baker

Download or read book Managing Patient Expectations written by Susan Keane Baker and published by Jossey-Bass. This book was released on 1998-08-21 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Susan Keane Baker - an expert in the field of physician practice management and patient satisfaction - describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. This practical guide explains how to find out what patients really think and how physicians can best respond in a variety of situations. Written for all members of the health care team, the book reveals the vital role that each person plays in managing patient expectations.

Managing Expectations and Policy Responses to Racism in Sport

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Author :
Publisher : Routledge
ISBN 13 : 1317358163
Total Pages : 128 pages
Book Rating : 4.3/5 (173 download)

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Book Synopsis Managing Expectations and Policy Responses to Racism in Sport by : Keir Reeves

Download or read book Managing Expectations and Policy Responses to Racism in Sport written by Keir Reeves and published by Routledge. This book was released on 2017-10-02 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents research on policy responses to racism in sporting codes, predominantly Australian Rules football, in a global context. While the three guest editors are based in Australia, and their work pertains to the uniquely domestic game of Australian Rules football, the outcomes, research vectors and key issues from this research are part of a much larger on-going international conversation that is equally relevant when considering, for instance, racism in English Premier League football, first class cricket and basketball. The book is an outcome of an Australian Research Council (ARC) funded project titled Assessing the Australian Football League’s Racial and Religious Vilification Laws to Promote Community Harmony, Multiculturalism and Reconciliation, which investigated social participation and the impact of the Australian Football League’s anti-racial vilification policy since its introduction in 1995. This book was published as a special issue of Sport in Society.

Bossed Up

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Publisher : PublicAffairs
ISBN 13 : 1541724186
Total Pages : 210 pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis Bossed Up by : Emilie Aries

Download or read book Bossed Up written by Emilie Aries and published by PublicAffairs. This book was released on 2019-05-21 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this candid, refreshing guide for young women to take with us as we run the world, Emilie Aries shows you how to own your power, know your worth, and design your career and life accordingly. Young women today face an uncertain job market, the pressure to ascend at all costs, and a fear of burning out. But the landscape is changing, and women are taking an assertive role in shaping our careers and lives, while investing more and more in our community of support. Bossed Up teaches you how to: Break out of the "martyrdom mindset," and cultivate your Boss Identity by getting clear on what you really want for your career and life without apology; Hone the self-advocacy skills necessary for success; Understand the differences between being assertive (which is part of being a leader) and being aggressive (which is more like being a bully) - and how that clarity can transform your trajectory; Beat burnout by identifying how the warning signs may be showing up in your life and how to prioritize bringing more rest, purpose, agency, and community to your day-to-day life; Unpack the steps to cultivating something more than just confidence; a boss identity, which will establish your ability to be the boss of your life no matter what comes your way. Drawing from timely research, and with personal stories, and spotlights on a diverse group of women from the Bossed Up community, this book will show you how to craft a happy, healthy, and sustainable career path you'll love.

Environmental Social Governance

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Author :
Publisher : CRC Press
ISBN 13 : 100050686X
Total Pages : 296 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Environmental Social Governance by : Karlheinz Spitz

Download or read book Environmental Social Governance written by Karlheinz Spitz and published by CRC Press. This book was released on 2022-03-28 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, companies are being judged by their performance in terms of Environmental Social Governance (ESG). But exactly what does it mean, and what should be done about it? While much ambiguity exists, it is no longer sufficient to negotiate the environmental assessment process successfully. ESG is an ongoing process that spans the entire life cycle of a company and its operations. This book is aimed at business leaders – senior executives and company directors – and particularly those involved in the extractive industries and other ventures that significantly affect the environment and host communities. Guidance is provided on the major ESG issues that confront all business leaders. Strategies are provided to address ESG risk and to handle crises when they occur. QUESTIONS FOR BUSINESS LEADERS: Are you at all prepared for an environmental or social crisis event? How will you cope with the "unknown unknowns"? What do your shareholders expect you to do about climate change? Are your employees proud of the company’s ESG performance? How does your bank evaluate your biodiversity impacts?

(Mis)managing Macroprudential Expectations

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Author :
Publisher : Edward Elgar Publishing
ISBN 13 : 1800887590
Total Pages : 198 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis (Mis)managing Macroprudential Expectations by : John H. Morris

Download or read book (Mis)managing Macroprudential Expectations written by John H. Morris and published by Edward Elgar Publishing. This book was released on 2023-07-01 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a range of calculative devices, (Mis)managing Macroprudential Expectations explores the methods used by central banks to predict and govern the tail risks that could impact financial stability. Through an in-depth case study, the book utilises empirically-informed theoretical analysis to capture these low-probability and high-impact events, and offers a novel conceptualisation of the role of risk modelling within the macroprudential policy agenda.

Managing Welfare Expectations and Social Change

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Author :
Publisher : Routledge
ISBN 13 : 1351347845
Total Pages : 257 pages
Book Rating : 4.3/5 (513 download)

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Book Synopsis Managing Welfare Expectations and Social Change by : Ka Ho Mok

Download or read book Managing Welfare Expectations and Social Change written by Ka Ho Mok and published by Routledge. This book was released on 2018-12-07 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much has been written about the challenges Asian governments face in response to rapid socio-economic changes and the resulting social needs and welfare expectations. Indeed, heated debates have emerged when scholars in social development, social welfare and social policy conducted more systematic comparative research related to the diverse policy measures adopted by Asian governments: which welfare models or typologies best describe Asian cases after the 2008 global financial crisis?; how can contemporary social policy transformations in Asia be appropriately conceptualized?; are particular ‘best practice’ examples evolving in Asia and if so, can they be successfully transferred to enhance social welfare governance among Asian economies? This book combines contributions that address Asian government responses in the light of the above questions. In doing so, it revisits the broad theoretical literature on "policy transfer" and provides empirical examples to explore the spread of ideas, social policies and programmes across Asia from varying analytical and methodological perspectives. The chapters originally published as a special issue in the Journal of Asian Public Policy.

Managing Your Boss

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Publisher : Harvard Business Review Press
ISBN 13 : 1625276761
Total Pages : 64 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Managing Your Boss by : John J. Gabarro

Download or read book Managing Your Boss written by John J. Gabarro and published by Harvard Business Review Press. This book was released on 2008-01-08 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.

The Bottom Line for Baby

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Publisher : Ballantine Books
ISBN 13 : 0593129962
Total Pages : 338 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis The Bottom Line for Baby by : Tina Payne Bryson

Download or read book The Bottom Line for Baby written by Tina Payne Bryson and published by Ballantine Books. This book was released on 2020-09-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Apply the best science to all your parenting decisions with this essential A–Z guide for your biggest questions and concerns from the New York Times bestselling co-author of The Whole-Brain Child and No-Drama Discipline Every baby- and toddler-care decision sends parents scrambling to do the right thing, and often down into the rabbit hole of conflicting advice. Dr. Tina Payne Bryson has sifted through the reliable research (including about all those old wives’ tales) and will help you make a manageable molehill out of the mountain of information and answer more than sixty common concerns and dilemmas, including • Breast or bottle? Or breast and bottle? Will that cause nipple confusion? • What’s the latest recommendation for introducing solids in light of potential allergies? • Should I sign us up for music and early-language classes? • What’s the evidence for and against circumcision? • When is the right time to wean my baby off her pacifier? • How do I get this child to sleep through the night?! Dr. Bryson boils things down with authority, demystifying the issues in three distinct sections: an objective summary of the schools of thought on the topic, including commonly held pros and cons; a clear and concise primer on “What the Science Says”; and a Bottom Line conclusion. When the science doesn’t point clearly in one direction, she guides you to assess and apply the information in a way that’s consistent with your family’s principles and meets your child’s unique needs. Full of warmth, expert wisdom, and blessedly bite-sized explanations, The Bottom Line for Baby will help you prioritize what you really need to know and do during the first year of precious life.

Expect Success

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Publisher :
ISBN 13 :
Total Pages : 194 pages
Book Rating : 4.6/5 (897 download)

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Book Synopsis Expect Success by : Conrad Prusak

Download or read book Expect Success written by Conrad Prusak and published by . This book was released on 2020-11-29 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: For over 28 years we have been finding reasonable solutions to complex problems. What we have found is that most often the solution lies within an examination of expectations. Over the years we have found that these expectations can be divided into four basic categories. This book is about those four categories as well as the interaction and value of those categories. We then explore those categories through thoughtful conversation and mutual curiosity which leads to simple solutions. Examination of expectations leads to clarity and leads to a desire to focus on intelligent solutions without blaming. This is what it means to Expect Success.

Management

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Author :
Publisher : Wessex, Incorporated
ISBN 13 : 9780996757812
Total Pages : 0 pages
Book Rating : 4.7/5 (578 download)

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Book Synopsis Management by : Gemmy Allen

Download or read book Management written by Gemmy Allen and published by Wessex, Incorporated. This book was released on 2016-05-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's complex business environments. This edition also stresses the role of technology and the dramatic rise and importance of social media and data driven decision making. Framed around the functional areas of management - Planning, Organizing, Staffing, Influencing, and Controlling -- the authors continue to emphasize the need for organizations and their people to be guided by effective leadership and continuous improvement. Each chapter includes a series of box inserts providing a deeper insight into specialized areas of management. Global Applications features the successful application of one or more of a chapter's concepts from the practice of management in non-U.S. situations. Ethical Management boxes showcase managers facing decisions that contain a variety of issues and consequences for themselves and others. Valuing Diversity and Inclusion boxes depict unique ways in which organizations show appreciation for their diverse employees. Managing Social Media boxes focus on managers' use of technology in various aspects of management, as well as its impact on the manager and the organization.

Scott Free

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Author :
Publisher : BookShots
ISBN 13 : 0316556297
Total Pages : 134 pages
Book Rating : 4.3/5 (165 download)

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Book Synopsis Scott Free by : James Patterson

Download or read book Scott Free written by James Patterson and published by BookShots. This book was released on 2017-10-03 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: A man accused of murdering three children faces a revenge plot and a strong-willed detective on a quest for the truth . . . but did he do it? Accused of murdering three small children, Thomas Scott is released on bail. He faces devastated parents plotting revenge and a fiery detective taking the law into his own hands. But did he do it? The truth will blow you away. BookShots Lightning-fast stories by James Patterson Novels you can devour in a few hours Impossible to stop reading All original content from James Patterson