Managing Difficult People in a Week

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Author :
Publisher : Teach Yourself
ISBN 13 : 1471800369
Total Pages : 109 pages
Book Rating : 4.4/5 (718 download)

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Book Synopsis Managing Difficult People in a Week by : David Cotton

Download or read book Managing Difficult People in a Week written by David Cotton and published by Teach Yourself. This book was released on 2014-01-31 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people. This book introduces you to the main themes and ideas of managing difficult people, giving you a basic knowledge and understanding of the key concepts, together with practical and thought-provoking exercises. Whether you choose to read it in a week or in a single sitting, Managing Difficult People In A Week is your fastest route to success: Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues ABOUT THE SERIES In A Week books are for managers, leaders, and business executives who want to succeed at work. From negotiating and content marketing to finance and social media, the In A Week series covers the business topics that really matter and that will help you make a difference today. Written in straightforward English, each book is structured as a seven-day course so that with just a little work each day, you will quickly master the subject. In a fast-changing world, this series enables readers not just to get up to speed, but to get ahead.

Dealing with Difficult People (HBR Emotional Intelligence Series)

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Author :
Publisher : Harvard Business Press
ISBN 13 : 163369609X
Total Pages : 82 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Dealing with Difficult People (HBR Emotional Intelligence Series) by : Harvard Business Review

Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 9780071595124
Total Pages : 224 pages
Book Rating : 4.5/5 (951 download)

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Book Synopsis Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by : Susan Benjamin

Download or read book Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities written by Susan Benjamin and published by McGraw Hill Professional. This book was released on 2007-09-06 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Managing Difficult People

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1593371861
Total Pages : 224 pages
Book Rating : 4.5/5 (933 download)

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Book Synopsis Managing Difficult People by : Marilyn Pincus

Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.

Dealing with Difficult People in a Week

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Author :
Publisher :
ISBN 13 :
Total Pages : 89 pages
Book Rating : 4.:/5 (119 download)

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Book Synopsis Dealing with Difficult People in a Week by : Brian Salter

Download or read book Dealing with Difficult People in a Week written by Brian Salter and published by . This book was released on 2002 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt:

How to Deal With Difficult People

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 208 pages
Book Rating : 4.8/5 (57 download)

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Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Dealing With Difficult People In A Week

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Author :
Publisher : Teach Yourself
ISBN 13 : 1444158856
Total Pages : 112 pages
Book Rating : 4.4/5 (441 download)

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Book Synopsis Dealing With Difficult People In A Week by : Naomi Langford-Wood

Download or read book Dealing With Difficult People In A Week written by Naomi Langford-Wood and published by Teach Yourself. This book was released on 2012-07-06 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Successfully Dealing with Difficult People in a Week

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Author :
Publisher :
ISBN 13 : 9780340720769
Total Pages : 88 pages
Book Rating : 4.7/5 (27 download)

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Book Synopsis Successfully Dealing with Difficult People in a Week by : Brian Salter

Download or read book Successfully Dealing with Difficult People in a Week written by Brian Salter and published by . This book was released on 1998 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learning why difficult people behave in the way they do is the first step to reducing your stress levels and operating more successfully as a team. This step-by-step guide encourages managers to look for the warning signs and to analyse what it is that makes others tick.

Working With Difficult & Resistant Staff

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Author :
Publisher : Solution Tree Press
ISBN 13 : 1936765128
Total Pages : 168 pages
Book Rating : 4.9/5 (367 download)

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Book Synopsis Working With Difficult & Resistant Staff by : John F. Eller

Download or read book Working With Difficult & Resistant Staff written by John F. Eller and published by Solution Tree Press. This book was released on 2011-09-20 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: To move forward in the school improvement process, school leaders must address the behaviors of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviors to ensure positive school change.

Difficult Personalities

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Author :
Publisher : Penguin Group Australia
ISBN 13 : 1742536980
Total Pages : 229 pages
Book Rating : 4.7/5 (425 download)

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Book Synopsis Difficult Personalities by : Hazel Edwards

Download or read book Difficult Personalities written by Hazel Edwards and published by Penguin Group Australia. This book was released on 2012-08-09 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types. And most of us hurt others occasionally, too. In Difficult Personalities Dr Helen McGrath and Hazel Edwards take common situations and offer strategies to help, including: anger and conflict management achieving empathy optimism and assertion making decisions about difficult relationships This is a reassuring guide to dealing with the challenging behaviour we encounter daily, as well as with our own. It's an essential resource for understanding, living with or working with people whose behaviour is frustrating, confusing or damaging.

Dealing with Difficult People

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 9780749447519
Total Pages : 164 pages
Book Rating : 4.4/5 (475 download)

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Book Synopsis Dealing with Difficult People by : Roy C. Lilley

Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Dealing with Difficult People

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 9780749436919
Total Pages : 164 pages
Book Rating : 4.4/5 (369 download)

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Book Synopsis Dealing with Difficult People by : Roy C. Lilley

Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2002 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise and Reviews "It is the essential guide to coping with people problems. Packed with hints, tips and warning of potential hazards." OS Magazine `Packed with tips, hints and warning of potential hazards, Dealing with Difficult People is suitable for managers and professionals or indeed anyone who has to deal with difficult people in general` CAMBRIDGE EVENING NEWS, December 2001 Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved. Dealing with Difficult People will help you do just that, it looks at individual behaviour, what drives it and how to cope with it. Written in a practical and accessible style, it is the essential guide to coping with people problems. Roy Lilley covers every angle including: recognising the seven difficult types of people; what conflict is and how to handle it; handling aggressive people; motivating lazy colleagues; dealing with difficult customers; handling complaints. Packed with tips, hints and warnings of potential hazards, this book is suitable for managers or anyone who has deal with difficult colleagues or the public. It will help you to enjoy difficult people, unlock them, influence them and improve their performance.

The Complete Idiot's Guide to Dealing with Difficult Employees

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Author :
Publisher : Penguin
ISBN 13 : 9780028633701
Total Pages : 374 pages
Book Rating : 4.6/5 (337 download)

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Book Synopsis The Complete Idiot's Guide to Dealing with Difficult Employees by : Robert Bacal

Download or read book The Complete Idiot's Guide to Dealing with Difficult Employees written by Robert Bacal and published by Penguin. This book was released on 2000 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

Dealing With Difficult People

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 9780071487153
Total Pages : 128 pages
Book Rating : 4.4/5 (871 download)

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Book Synopsis Dealing With Difficult People by : Dr. Rick Brinkman

Download or read book Dealing With Difficult People written by Dr. Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

The Vogue of Managing People in Workplace

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Author :
Publisher : Springer Nature
ISBN 13 : 9819960703
Total Pages : 146 pages
Book Rating : 4.8/5 (199 download)

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Book Synopsis The Vogue of Managing People in Workplace by : Soumi Majumder

Download or read book The Vogue of Managing People in Workplace written by Soumi Majumder and published by Springer Nature. This book was released on 2023-10-16 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a detailed vogue picture of workforce management. Nowadays, the methodology of people management has been more advanced and dynamic; it becomes highly competitive. Keeping in mind the significance of economic and social development of the country, the author has tried to draw attention on innovative and creative practices of workforce retention in business. The book provides an idea on the way of merchandising with people, cultural dynamics with impacted leadership, investment in people for organizational transformation and the future of people management with artificial intelligence.

Ask a Manager

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Publisher : Ballantine Books
ISBN 13 : 0399181814
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Difficult People at Work

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Author :
Publisher : Capitol Information Group
ISBN 13 : 1880024101
Total Pages : 50 pages
Book Rating : 4.8/5 (8 download)

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Book Synopsis Difficult People at Work by : National Institute of Business Management

Download or read book Difficult People at Work written by National Institute of Business Management and published by Capitol Information Group. This book was released on 1999-10 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: