Lean Six Sigma For The Healthcare Practice

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Lean Six Sigma for the Healthcare Practice

Author : Roderick A. Munro
Publisher : Quality Press
ISBN 13 : 0873891570
Total Pages : 253 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Lean Six Sigma for the Healthcare Practice by : Roderick A. Munro

Download or read book Lean Six Sigma for the Healthcare Practice written by Roderick A. Munro and published by Quality Press. This book was released on 2008-12-04 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for those in healthcare practices whose customers/payers may be encouraging or requiring them to use Lean Six Sigma in the workplace, or to simply improve the way healthcare is being provided. The book is intended to be a basic, easy-to-read, quick and handy reference to the process improvement topics that are so important in healthcare. The first seven sections of the book cover the basics of Lean Six Sigma (“What is Lean Six Sigma?” through a “Lean Six Sigma Road Map for the Practice”) and how it can be applied and implemented in the Practice. The remainder of the pocket guide gives a brief description of the various tools and methodologies used in Lean Six Sigma. Each discussion has purposefully been kept short and simple to allow for basic understanding. Also included are tips of how or when to use the tool.

Applying Lean Six Sigma in Health Care

Author : Thomas K. Ross
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284170756
Total Pages : 407 pages
Book Rating : 4.2/5 (841 download)

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Book Synopsis Applying Lean Six Sigma in Health Care by : Thomas K. Ross

Download or read book Applying Lean Six Sigma in Health Care written by Thomas K. Ross and published by Jones & Bartlett Learning. This book was released on 2019-09-11 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written to address the growing demand for Lean Six Sigma expertise, this text provides a step-by-step Define-Measure-Analyze-Improve-Control (DMAIC) process, that describes how to use the tools appropriate for each phase and provide data where tools can be practiced by students. Applying Lean Six Sigma in Health Care trains students on performance improvement techniques and current terminology so that they will be prepared to conduct Lean Six Sigma projects in large health care systems and support the physicians and nurses running these projects. With a focus on application, students learn and utilize the DMAIC process, by applying it to an improvement project that is carried through the text.

Lean Six Sigma for the Medical Practice

Author : Frank Cohen
Publisher : Greenbranch Publishing
ISBN 13 : 9780976834397
Total Pages : 260 pages
Book Rating : 4.8/5 (343 download)

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Book Synopsis Lean Six Sigma for the Medical Practice by : Frank Cohen

Download or read book Lean Six Sigma for the Medical Practice written by Frank Cohen and published by Greenbranch Publishing. This book was released on 2010-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: To help medical practices increase profitability without cutting costs or boosting revenues, Greenbranch Publishing announces a new book by Lean Six Sigma Master Black Belt Frank Cohen and Practice Management Expert Owen Dahl: Mastering Lean Six Sigma for the Medical Practice - Improving Profitability by Improving Processes. For the first time, this new book translates Lean Six Sigma principles and tools specifically for the real-world medical practice environment. Drawing on his involvement with over 2,000 medical practices, author and Lean Six Sigma Master Black Belt Frank Cohen empowers practices - and their advisors - to use 24 process improvement tools to boost efficiency so more of the revenues that come in go directly to the bottom line. What types of improvements can practices make? Learn how to use analytics to identify inconsistent behavior by payers - so practices can hold payers' feet to the fire. See how process improvement can help practices reduce denials by upwards of 50%. Use these techniques to improve both patient satisfaction and staff morale. Learn how to eliminate bottlenecks in your practice and use metrics to make smart practice improvement decisions. Over the past 20 years, Lean and Six Sigma approaches have created profit breakthroughs for other types of businesses. Cohen and Dahl bring this methodology to health care providers, whittling down the myriad of traditional Lean Six Sigma tools to only those that matter most to their practices. Add Lean Six Sigma for the Medical Practice to your "must-read-now" bookshelf and take the first steps toward improving everything from patient visit cycle time to, A/R to staff and patient satisfaction and morale to compliance.

Lean Six Sigma Approaches in Manufacturing, Services, and Production

Author : Erdem Gerard Tetteh
Publisher : IGI Global
ISBN 13 : 1466673214
Total Pages : 343 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Lean Six Sigma Approaches in Manufacturing, Services, and Production by : Erdem Gerard Tetteh

Download or read book Lean Six Sigma Approaches in Manufacturing, Services, and Production written by Erdem Gerard Tetteh and published by IGI Global. This book was released on 2014-11-30 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies"--Provided by publisher.

Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition

Author : Jay Arthur
Publisher : McGraw Hill Professional
ISBN 13 : 1259641090
Total Pages : 377 pages
Book Rating : 4.2/5 (596 download)

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Book Synopsis Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition by : Jay Arthur

Download or read book Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition written by Jay Arthur and published by McGraw Hill Professional. This book was released on 2016-09-05 with total page 377 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple Steps to Improve Patient Safety, Patient Flow and the Bottom Line A Doody's Core Title for 2020! This thoroughly revised resource shows, step-by-step, how to simplify, streamline, analyze, and optimize healthcare performance using tested Lean Six Sigma and change management techniques. Lean Six Sigma for Hospitals, Second Edition, follows the patient from the front door of the hospital or emergency room all the way through discharge. The book fully explains how to improve operations and quality of care while dramatically reducing costs—often in just five days. Real-world case studies from major healthcare institutions illustrate successful implementations of Lean Six Sigma. Coverage includes: • Lean Six Sigma for hospitals, emergency departments, operating rooms, medical imaging facilities, nursing units, pharmacies, and ICUs • Patient flow and quality • Clinical staff • Order and claims accuracy • Billing and collection • Defect and medical error reduction • Excel power tools for Lean Six Sigma • Data mining and analysis • Process flow charts and control charts • Laser-focused process innovation • Statistical tools for Lean Six Sigma • Planning and implementation

Essentials for the Improvement of Healthcare Using Lean & Six Sigma

Author : D.H. Stamatis
Publisher : CRC Press
ISBN 13 : 1466500719
Total Pages : 391 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Essentials for the Improvement of Healthcare Using Lean & Six Sigma by : D.H. Stamatis

Download or read book Essentials for the Improvement of Healthcare Using Lean & Six Sigma written by D.H. Stamatis and published by CRC Press. This book was released on 2012-02-02 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention. Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care, the book: Introduces much-needed mechanics of change, including transitioning from hierarchical groups to interactive inclusionary teams Focuses on customer satisfaction as a key indicator of quality Explains how Lean and Six Sigma tools can be readily applied to healthcare Spotlights primary care, including how to define and redesign its process and develop better metrics Presents IT applications that will improve billing, documentation, and patient care Examines Malcolm Baldrige National Quality Award criteria as it applies to healthcare Illustrates quality improvements and best practices through real world case studies Includes a companion CD with Six Sigma forms and formulas, Lean improvement tools, and other quality tools and worksheets Whether you think advances in technology and medicine, coupled with freedom of choice, makes the U.S. healthcare system the best in the world, or whether you believe growing costs, regulatory morass, and a tort-obsessed culture drop it to the bottom; it is evident that the processes currently employed and the subsequent defensive medicine philosophy that has resulted will not be able to meet the future demands of our aging society. Through Six Sigma and Lean, this text moves the focus from reactive controls to the proactive efficiency required to implement real and sustainable quality improvements that will allow us to forge a system that is all about wellness.

Basics of Health Care Performance Improvement

Author : Donald Lighter
Publisher : Jones & Bartlett Publishers
ISBN 13 : 0763772143
Total Pages : 352 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Basics of Health Care Performance Improvement by : Donald Lighter

Download or read book Basics of Health Care Performance Improvement written by Donald Lighter and published by Jones & Bartlett Publishers. This book was released on 2011-11-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the success of his previous text, Quality Management in Health Care: Principles and Methods, Dr. Lighters new book, Basics of Performance Improvement; A Lean Six Sigma Approach, is an ideal first course for students learning the basics of Lean Six Sigma, and its application in improving health care quality and patient outcomes.

Lean Six Sigma Case Studies in the Healthcare Enterprise

Author : Sandra L. Furterer
Publisher : Springer Science & Business Media
ISBN 13 : 1447155831
Total Pages : 390 pages
Book Rating : 4.4/5 (471 download)

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Book Synopsis Lean Six Sigma Case Studies in the Healthcare Enterprise by : Sandra L. Furterer

Download or read book Lean Six Sigma Case Studies in the Healthcare Enterprise written by Sandra L. Furterer and published by Springer Science & Business Media. This book was released on 2013-11-26 with total page 390 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.

Lean Six Sigma for the Healthcare Enterprise

Author : Sandra L. Furterer
Publisher :
ISBN 13 : 9781439837603
Total Pages : 0 pages
Book Rating : 4.8/5 (376 download)

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Book Synopsis Lean Six Sigma for the Healthcare Enterprise by : Sandra L. Furterer

Download or read book Lean Six Sigma for the Healthcare Enterprise written by Sandra L. Furterer and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the editor’s experience developing and deploying the Enterprise Performance Excellence (EPE) program at Holy Cross Hospital in Fort Lauderdale, Florida, Lean Six Sigma for the Healthcare Enterprise: Methods, Tools, and Applicationsdetails real-world Lean Six Sigma tools and DMAIC problem-solving methodologies that can improve the healthcare industry. A detailed description of how to apply Lean Six Sigma in the healthcare industry, the book describes the Enterprise Performance Excellence Improvement methodology, which provides an enterprise-wide prioritization and value-chain view of healthcare. The book offers real-world healthcare applications that show significant results on throughput, capacity, operational and financial performance, and detailed examples of how Lean Six Sigma tools were applied. These examples demonstrate Six Sigma, DMAIC, and EPE problem solving approaches to healthcare and physician medical practices. With case studies that illustrate how the tools integrate to improve the processes and eliminate root causes of problems, the book covers: Pareto analysis Cause and effect analysis Failure mode and effects analysis Statistical process control SIPOC Process flowcharts Project management tools Lean tools such as 5S, 8 wastes and 5 Whys Theory of Constraints bottleneck reduction and systems thinking The case studies include a wide variety of processes and problems including emergency department throughput improvement, OR case on-time starts and turnaround, applying 5S to improve hospital department organization, diagnostic testing process improvement, linen loss reduction and sepsis protocol design. The book presents a step-by-step walk-through of real-world Lean Six Sigma projects that healthcare providers struggling with shrinking revenues and rising costs can use to improve operations.

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management

Author : Bahadir Inozu
Publisher : McGraw Hill Professional
ISBN 13 : 0071761632
Total Pages : 352 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management by : Bahadir Inozu

Download or read book Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management written by Bahadir Inozu and published by McGraw Hill Professional. This book was released on 2011-10-13 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: PROVEN STRATEGIES FOR REVOLUTIONIZING HEALTHCARE SYSTEMS "If I had to sum up this book in one word, the word would be 'brilliant'! This is one of the most insightful books on TOC, not just for healthcare, that I have ever read." --BOB SPROULL, author of The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management lays out an integrated approach for using three industrially based methods to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction. This pioneering guide presents a scalable strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results. COVERAGE INCLUDES: Constraints Management applications in healthcare The NOVACES SystemCPI--an integrated performance improvement deployment approach Three-part assessment--strategic gap analysis, system-level value stream analysis, and system constraint analysis Planning a performance improvement program deployment to ensure timely and consistent execution Applying the right tool to the right problem from a system perspective Sustaining gains achieved by the performance improvement team Defining a path to self-sufficiency

Lean Six Sigma for Healthcare

Author : Chip Caldwell
Publisher : Quality Press
ISBN 13 : 0873894022
Total Pages : 239 pages
Book Rating : 4.8/5 (738 download)

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Book Synopsis Lean Six Sigma for Healthcare by : Chip Caldwell

Download or read book Lean Six Sigma for Healthcare written by Chip Caldwell and published by Quality Press. This book was released on 2008-12-05 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book’s unique focus on the role of healthcare leaders and the lessons learned were uncovered during the authors’ research of over 200 U.S. hospitals’ performance. It was written specifically for CEOs, the “C-Suite,” and senior leaders who desire to harness the power of Lean-Six Sigma as their major strategic weapon for progress, as well as those charged to coach them. It is intended for those organizations that operate active Lean-Six Sigma initiatives, but have yet to successfully attack high leverage processes like “In Quality Staffing” and recovering significant Cost of Quality from throughput improvements. It is also intended for senior leaders who have yet to tackle Lean-Six Sigma as their major organization-wide strategic weapon. However, it is also a must-read for managers at all levels, quality professionals, and Lean-Six Sigma Black Belts who desire to aid in assuring that their organizations’ improvement efforts attack strategically versus the all-to-common tactical, project-by-project approach that suboptimizes the power of Lean-Six Sigma. Further, the book and supporting website is full of electronic checklists, tools, templates, suggestions for additional reading, and many recommended 1-hour and 2-hour learning sessions for senior leaders and managers. The changes in this second edition include the following: Many more examples of “In Quality Staffing”, a healthcare translation of one of the seven categories of Lean waste found in the Toyota Production System and one of the most powerful concepts applicable to healthcare. This concept has been described as “the language of nursing” versus a more manufacturing-speak described in other leading Lean-Six Sigma books. Expanded dialogue of the role of Lean in healthcare. Additional embedded case examples.

The Lean Healthcare Handbook

Author : Thomas Pyzdek
Publisher : Springer Nature
ISBN 13 : 3030699013
Total Pages : 252 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis The Lean Healthcare Handbook by : Thomas Pyzdek

Download or read book The Lean Healthcare Handbook written by Thomas Pyzdek and published by Springer Nature. This book was released on 2021-04-28 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book shows readers exactly how to use Lean tools to design healthcare work that is smooth, efficient, error free and focused on patients and patient outcomes. It includes in-depth discussions of every important Lean tool, including value stream maps, takt time, spaghetti diagrams, workcell design, 5S, SMED, A3, Kanban, Kaizen and many more, all presented in the context of healthcare. For example, the book explains the importance of quick operating room or exam room changeovers and shows the reader specific methods for drastically reducing changeover time. Readers will learn to create healthcare value streams where workflows are based on the pull of customer/patient demand. The book also presents a variety of ways to continue improving after initial Lean successes. Methods for finding the root causes of problems and implementing effective solutions are described and demonstrated. The approach taught here is based on the Toyota Production System, which has been adopted worldwide by healthcare organizations for use in clinical, non-clinical and administrative areas.

Lean Daily Management for Healthcare Field Book

Author : Gerard A. Berlanga
Publisher : CRC Press
ISBN 13 : 1315350890
Total Pages : 207 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis Lean Daily Management for Healthcare Field Book by : Gerard A. Berlanga

Download or read book Lean Daily Management for Healthcare Field Book written by Gerard A. Berlanga and published by CRC Press. This book was released on 2016-08-05 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives healthcare leaders a practical guide to implementing the 4 key components of lean daily management system - 1. LDM boards; 2. Leadership rounds 3. Leader daily disciplines and 4. Lean projects. Although lean is not new to healthcare, effective LDM is just now taking hold with the best lean healthcare organizations in the U.S. and Canada. Leaders are realizing that sustaining their lean projects over time has proven to be a challenge without first addressing the organizations management system/model. LDM gives leaders a straightforward approach to do just that as well as improve their ability to spread and deploy lean to other areas of the organization and tie back to strategy.

Sustainability

Author : Tina Agustiady
Publisher : CRC Press
ISBN 13 : 1466514248
Total Pages : 261 pages
Book Rating : 4.4/5 (665 download)

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Book Synopsis Sustainability by : Tina Agustiady

Download or read book Sustainability written by Tina Agustiady and published by CRC Press. This book was released on 2012-12-15 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although most agree that Lean Six Sigma is here to stay, they also agree that learning how to sustain the results seems problematic at best and unattainable at worst. Reverting to the old way of doing things is inevitable if sustainability measures are not a part of the methodology. Currently there are no standard resource on how to be sustainable or on using statistical techniques and practices. Until now. Sustainability: Utilizing Lean Six Sigma Techniques not only examines how to use particular lean six sigma tools, but how to sustain results that make companies profitable with continuous improvement. The book demonstrates how to use the Six Sigma methodology to make process-focused decisions that will achieve the goals of sustainability and allow organizations to gain true benefits from process improvements. It covers sustainability and metrics, Lean manufacturing, Six Sigma tools, sustainability project management, sustainability modeling, sustainable manufacturing and operations, decision making, and sustainability logistics. These tools help sustain results while keeping organizations competitive regardless of economic conditions. While continuous improvement techniques look good on paper, the implementation of the techniques can become difficult and challenging to maintain. Without utilizing Lean Six Sigma tools and leading the change, companies will become less and less marketable and profitable. This book supplies a blueprint on achieving sustainable results from high-quality improvements and making organizations competitive and first in class in their marketplace.

Lean Hospitals

Author : Mark Graban
Publisher : CRC Press
ISBN 13 : 1138031585
Total Pages : 330 pages
Book Rating : 4.1/5 (38 download)

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Book Synopsis Lean Hospitals by : Mark Graban

Download or read book Lean Hospitals written by Mark Graban and published by CRC Press. This book was released on 2016-06-30 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.

Lean Six Sigma in Service

Author : Sandra L. Furterer
Publisher : CRC Press
ISBN 13 : 9781420079104
Total Pages : 468 pages
Book Rating : 4.0/5 (791 download)

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Book Synopsis Lean Six Sigma in Service by : Sandra L. Furterer

Download or read book Lean Six Sigma in Service written by Sandra L. Furterer and published by CRC Press. This book was released on 2016-04-19 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six Sigma landscape, their integrated application has become more complex. Filled with case studies using real-world data, Lean Six Sigma in Service: Applications and Case Studies demonstrates how to integrate a suite of tools to make sense of an unstructured problem and focus on what is critical to customers. Using a clean, clear writing style that is not overly technical, the author describes the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) and Design for Six Sigma IDDOV (Identify-Define-Design-Optimize-Validate) problem solving approaches and how they can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes. Examples of tools include Pareto analysis, cause and effect analysis, failure mode and effects analysis, statistical process control, SIPOC, process flow charts, project management tools, cost of quality analysis, and Lean tools, such as 5S, 8 wastes, and the 5 whys. Ultimately, the Lean Six Sigma team must show improvement against the metrics that assess customer satisfaction. This book includes strategies for integrating Lean Six Sigma tools into measurable improvement processes and eliminating the root causes of problems. With its inclusion of case studies and an alternative approach to the material, the book provides an instant understanding of how others have successfully applied Lean Six Sigma tools. This understanding then translates into processes that can be applied to any service organization.

Utilizing the 3Ms of Process Improvement in Healthcare

Author : Richard Morrow
Publisher : CRC Press
ISBN 13 : 1439895376
Total Pages : 320 pages
Book Rating : 4.4/5 (398 download)

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Book Synopsis Utilizing the 3Ms of Process Improvement in Healthcare by : Richard Morrow

Download or read book Utilizing the 3Ms of Process Improvement in Healthcare written by Richard Morrow and published by CRC Press. This book was released on 2017-07-27 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes. Complete with forms, templates, and healthcare case studies, it illustrates the proper application of the 3Ms. It weaves stories throughout the book of role models who have succeeded, as w