Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
Keys To Terrific Customer Service Paperback
Download Keys To Terrific Customer Service Paperback full books in PDF, epub, and Kindle. Read online Keys To Terrific Customer Service Paperback ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis Keys to Terrific Customer Service (paperback) by : Laurence Hatch
Download or read book Keys to Terrific Customer Service (paperback) written by Laurence Hatch and published by Lulu.com. This book was released on 2008-09-14 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.
Book Synopsis Customer-centric Product Definition by : Sheila Mello
Download or read book Customer-centric Product Definition written by Sheila Mello and published by AMACOM/American Management Association. This book was released on 2002 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite the prodigious research and money devoted to new product development, nearly nine in ten new products fail to solve a perceived need--and are gone within their first two years. This unique new book introduces and explains Market-Driven Product Definition (MDPD), a proven methodology for identifying and understanding customer-value-based needs, then turning them into products that consistently break through the clutter of the marketplace. Drawing on techniques developed by experts from MIT, the University of Chicago, and the Center for Management of Quality, as well as product development experiences from inside hundreds of top companies, including Abbott, Compaq, and Cisco, the book reveals MDPD techniques managers can use to: * Determine customer needs and value-based requirements * Choose which requirements to satisfy in order to distinguish their products from the competition * Determine which trade-offs can--and must--be made in product development * Decrease time to market by up to 40 percent and minimize time to profit.
Download or read book Blockbusters written by Gary S. Lynn and published by Harper Paperbacks. This book was released on 2003-08-14 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Makes a BLOCKBUSTER? More than half of all new products fail in the marketplace. But companies can dramatically improve their odds of success by implementing five key practices -- all within their control. Drs.Gary Lynn and Richard Reilly share the results of a ten-year research study illustrated by the inside stories of nearly fifty of the most successful products ever created. Lynn and Reilly explain the five keys for companies wishing to develop the next blockbuster. Without these crucial elements a blockbuster new product is virtually impossible: Compelling Product Vision • Product Improvisation • Information Exchange • Senior Management Commitment • Teamwork
Book Synopsis One Minute Service by : Bruce Loeffler
Download or read book One Minute Service written by Bruce Loeffler and published by Dc Press. This book was released on 2009-09-01 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers ideas for creating a customer service culture that provides value, consistent quality, and excellence, using Walt Disney as a model to explain the suggestions.
Book Synopsis The Best Damn Management Book Ever by : Warren Greshes
Download or read book The Best Damn Management Book Ever written by Warren Greshes and published by John Wiley & Sons. This book was released on 2011-10-07 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guidebook to managing a stellar staff of high-achievers The Best Damn Management Book Ever teaches managers, executives, and business owners how to create a staff of self-motivated, confident, high-achieving, self-starters. Acclaimed author of The Best Damn Sales Book Ever, Warren Greshes draws from years of experience to offer practical, easy-to-implement steps explained through entertaining, informative real-life stories. Learn to communicate more effectively with the people who report to you. The Best Damn Management Book Ever delivers actionable advice to hone your leadership skills. Install the self-starting generator in your people, enabling them to perform at a high level whether you're there or not Gain insight and determine each employee's "Hot Buttons" and motivators Correctly manage the three distinct groups that comprise every organization Delegate more effectively Use your time as a manager, executive, and business owner more efficiently Become the best damn leader your staff needs to achieve their goals and blow away the competition.
Book Synopsis The Great International Math on Keys Book by : Texas Instruments Incorporated. Learning Center
Download or read book The Great International Math on Keys Book written by Texas Instruments Incorporated. Learning Center and published by . This book was released on 1976 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Math on Keys, a book of learning about calculators, problems, and exercises.
Book Synopsis Leaders' Playbook by : Reldan S. Nadler
Download or read book Leaders' Playbook written by Reldan S. Nadler and published by Richard Moss Seminars. This book was released on 2007 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Closings the Gap Between the Theory & Proctice of EI Leaders' Playbook reveals key secrets and provides specific coaching strategies for raising Emotional Intelligence (EI). These translate to realistic actions you can apply now to enhance your own performance and the performance of the people you lead.
Book Synopsis 24 Keys That Bring Complete Success by : Paul J. Meyer
Download or read book 24 Keys That Bring Complete Success written by Paul J. Meyer and published by Bridge Logos Foundation. This book was released on 2006 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete success is so much more than money, freedom, power and influence. This work gives guidelines to follow to unlock your potential and your future.
Book Synopsis Call Center Rocket Science by : Randy Rubingh
Download or read book Call Center Rocket Science written by Randy Rubingh and published by Createspace Independent Pub. This book was released on 2013-03-20 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today's customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction.
Book Synopsis Dad's Awesome Grilling Book by : Bob Sloan
Download or read book Dad's Awesome Grilling Book written by Bob Sloan and published by Chronicle Books. This book was released on 2013-09-17 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get fired up as the author of Great Burgers offers up sage grilling advice, witty reflections, and over one hundred tasty recipes. Bob Sloan offers tasty recipes, sage advice, and witty reflections in this ultimate tribute to the glory of dads and their grills. He shows how easy it is to transform fresh ingredients into one hundred sizzling, delicious dishes like Honey-Glazed Spareribs, Lamb Burgers, and Grilled Sweet Potatoes. Even super-busy dads will run out of excuses with the section on 10 Super-Fast, Foolproof, Grilling Recipes—perfect for weeknight dinners. In addition to these family-impressing recipes, this essential grilling book serves up tips on keeping it simple when it comes to tools, how to choose between charcoal and gas, and why no one can ever have too many serving dishes.
Book Synopsis Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded by : Jeff Gee
Download or read book Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded written by Jeff Gee and published by Mcgraw-hill. This book was released on 2009-05-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.
Book Synopsis The Seven Keys to Managing Strategic Accounts by : Sallie Sherman
Download or read book The Seven Keys to Managing Strategic Accounts written by Sallie Sherman and published by McGraw Hill Professional. This book was released on 2003-04-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Market-proven strategies to generate competitive advantage by identifying and always taking care of your best customers The Seven Keys to Managing Strategic Accounts provides decision makers with a proactive program for profitably managing their largest, most critical customers--their strategic accounts. Drawing on the expertise of S4 Consulting, Inc., a leading-edge provider of strategic account consulting, and Miller Heiman, a global sales training leader serving many Fortune 500companies, this how-to book shows how many of today's market leaders have learned to focus on their most profitable customers, avoiding or overcoming common errors before they become relationship-crippling disasters. Placing its total focus on the design and implementation of cost-effective strategic account management programs, this hands on book provides: A world-class competency model for strategic account managers Techniques for developing a program to manage and grow "co-destiny" relationships Examples and cases from Honeywell, 3M,and other leading corporations
Book Synopsis Dare to be a Great Writer by : Leonard Bishop
Download or read book Dare to be a Great Writer written by Leonard Bishop and published by Writers Digest Books. This book was released on 1992-09-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines techniques for aspiring novelists to improve writing skills through the development of scene, plot, character, conflict, relationships, perception, dialogue, and overall structure
Download or read book The Fit Factors written by Brad Pugh and published by . This book was released on 2012-02-13 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fit Factors guides readers through the challenges regarding career decisions, the solution for making smart decisions, and how to proactively manage your career from the job hunt to promotions. An excellent companion to StrengthsFinder 2.0, The Fit Factors will help you build on your strengths to find the best job and build a great career.This book explains:- How to evaluate jobs using The Fit Factors- How companies and job seekers have different goals- How to ensure recruiters look at your resume- What companies are not telling you about their workplace- Why setting goals needs to happen before your interview- Interviewing the interviewer- What to do on your first day at a new job- The best way to develop in your careerFrom the Author:The goal of this book is to level the playing field between you and the companies you'll work for. I want to help you make smart decisions about your next job and your overall career. In doing so, I'll give away some Human Resources strategy secrets used by sophisticated companies. Fortunately, explaining these secrets is a good thing for everyone involved, because everyone wants you to succeed. On the day you are hired, your new manager and company hope that you will be their next "star" - that you'll end up in the right job, performing well, developing at work and helping them grow the business. By becoming familiar with HR strategies, you'll be better equipped to help them get their hiring decisions right and take advantage of the recruiting process they've created.I've been focusing on how to make the right job decisions for over ten years, from three perspectives: as a consultant, an employer, and as a mentor. Most recently, I've spent the last six years advising HR executives at major corporations on their recruitment, employee performance and retention strategies. Through thousands of meetings with executives, I clearly saw the contrast between employer and employee, recruiter and job seeker, executive and their talented workforce. Prospective employees do not understand what is happening "behind the curtain" when it comes to HR strategy - and if they did, they would be embarrassed at how unprepared they are to manage their own careers.Second, as an entrepreneur starting my first venture during the dot-com boom, I wanted to figure out whom to hire and how to help my team members succeed. Around that time, I discovered a variety of self-assessments that we could use to help tailor our responsibilities to our unique abilities. My goal was to determine which activities people were naturally better at than everyone else at the office and give them a chance to build their job and career around those things.Lastly, as a result of my time inside large recruiting organizations and building my own teams, I found many friends and mentees asking me for guidance regarding their own job searches. In those conversations, I tried to learn more about the person's strengths, interests, and goals, with the hope of helping them understand themselves better and search for jobs in a more focused way. Unfortunately, I found that most people did not have a way to figure out what they were good at, what they wanted in a job, and what jobs would best fit them.The frameworks, diagrams, data and quotes in this book that are the result of hundreds of conversations with managers, executives, mentees, job seekers and individuals interested in connecting what they are good at to what they do at work. Many of the pages had their beginnings as quick lists written over coffee with a mentee or as a grid I drew on the whiteboard as I considered who to hire into my team.Great careers don't just happen - that's why I wrote this book.
Book Synopsis Secrets of Great Rainmakers by : Jeffrey J. Fox
Download or read book Secrets of Great Rainmakers written by Jeffrey J. Fox and published by Hachette Books. This book was released on 2006-03-01 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Secrets of Great Rainmakers, you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, bestselling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
Book Synopsis 7 Keys to Great Paintings by : Jane Hofstetter
Download or read book 7 Keys to Great Paintings written by Jane Hofstetter and published by North Light Books. This book was released on 2004-12-22 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides down-to-earth, lighthearted instructions for developing basic painting design skills, sharing step-by-step demonstrations and game-like tips while placing an emphasis on watercolor techniques.
Book Synopsis Be Your Customer's Hero by : Adam Toporek
Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
