Itil V3 Service Offerings And Agreements Soa Full Certification Online Learning And Study Book Course

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The Service Catalog

Author : Mark O'Loughlin
Publisher : Van Haren
ISBN 13 : 9087535724
Total Pages : 177 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis The Service Catalog by : Mark O'Loughlin

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-07-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.

ITIL Service Strategy

Author : Great Britain. Cabinet Office
Publisher : Stationery Office/Tso
ISBN 13 : 9780113313044
Total Pages : 483 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Cloud Security and Privacy

Author : Tim Mather
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 1449379516
Total Pages : 338 pages
Book Rating : 4.4/5 (493 download)

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Book Synopsis Cloud Security and Privacy by : Tim Mather

Download or read book Cloud Security and Privacy written by Tim Mather and published by "O'Reilly Media, Inc.". This book was released on 2009-09-04 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may regard cloud computing as an ideal way for your company to control IT costs, but do you know how private and secure this service really is? Not many people do. With Cloud Security and Privacy, you'll learn what's at stake when you trust your data to the cloud, and what you can do to keep your virtual infrastructure and web applications secure. Ideal for IT staffers, information security and privacy practitioners, business managers, service providers, and investors alike, this book offers you sound advice from three well-known authorities in the tech security world. You'll learn detailed information on cloud computing security that-until now-has been sorely lacking. Review the current state of data security and storage in the cloud, including confidentiality, integrity, and availability Learn about the identity and access management (IAM) practice for authentication, authorization, and auditing of the users accessing cloud services Discover which security management frameworks and standards are relevant for the cloud Understand the privacy aspects you need to consider in the cloud, including how they compare with traditional computing models Learn the importance of audit and compliance functions within the cloud, and the various standards and frameworks to consider Examine security delivered as a service-a different facet of cloud security

ITIL Practitioner Guidance

Author :
Publisher :
ISBN 13 : 9780113314935
Total Pages : 176 pages
Book Rating : 4.3/5 (149 download)

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Book Synopsis ITIL Practitioner Guidance by :

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

MITRE Systems Engineering Guide

Author :
Publisher :
ISBN 13 : 9780615974422
Total Pages : pages
Book Rating : 4.9/5 (744 download)

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Book Synopsis MITRE Systems Engineering Guide by :

Download or read book MITRE Systems Engineering Guide written by and published by . This book was released on 2012-06-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Performance and Capacity Themes for Cloud Computing

Author : Elisabeth Stahl
Publisher : IBM Redbooks
ISBN 13 : 0738451207
Total Pages : 76 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Performance and Capacity Themes for Cloud Computing by : Elisabeth Stahl

Download or read book Performance and Capacity Themes for Cloud Computing written by Elisabeth Stahl and published by IBM Redbooks. This book was released on 2013-03-20 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: This IBM® RedpaperTM is the second in a series that addresses the performance and capacity considerations of the evolving cloud computing model. The first Redpaper publication (Performance Implications of Cloud Computing, REDP-4875) introduced cloud computing with its various deployment models, support roles, and offerings along with IT performance and capacity implications associated with these deployment models and offerings. In this redpaper, we discuss lessons learned in the two years since the first paper was written. We offer practical guidance about how to select workloads that work best with cloud computing, and about how to address areas, such as performance testing, monitoring, service level agreements, and capacity planning considerations for both single and multi-tenancy environments. We also provide an example of a recent project where cloud computing solved current business needs (such as cost reduction, optimization of infrastructure utilization, and more efficient systems management and reporting capabilities) and how the solution addressed performance and capacity challenges. We conclude with a summary of the lessons learned and a perspective about how cloud computing can affect performance and capacity in the future.

ITIL Foundation, ITIL

Author : The Stationery Office
Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780113316076
Total Pages : 0 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis ITIL Foundation, ITIL by : The Stationery Office

Download or read book ITIL Foundation, ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Cloud Computing

Author : Venkata Josyula
Publisher : Cisco Press
ISBN 13 : 1587204347
Total Pages : 398 pages
Book Rating : 4.5/5 (872 download)

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Book Synopsis Cloud Computing by : Venkata Josyula

Download or read book Cloud Computing written by Venkata Josyula and published by Cisco Press. This book was released on 2012 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Cloud computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift--if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers. It introduces cloud "newcomers" to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book's replicable solutions and fully-tested best practices will help enterprises, service providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. Venkata (Josh) Josyula, Ph.D., CCIE(R) No. 13518 is a Distinguished Services Engineer in Cisco Services Technology Group (CSTG) and advises Cisco customers on OSS/BSS architecture and solutions. Malcolm Orr, Solutions Architect for Cisco's Services Technology Solutions, advises telecoms and enterprise clients on architecting, building, and operating OSS/BSS and cloud management stacks. He is Cisco's lead architect for several Tier 1 public cloud projects. Greg Page has spent the last eleven years with Cisco in technical consulting roles relating to data center architecture/technology and service provider security. He is now exclusively focused on developing cloud/IaaS solutions with service providers and systems integrator partners. - Review the key concepts needed to successfully deploy clouds and cloud-based services - Transition common enterprise design patterns and use cases to the cloud - Master architectural principles and infrastructure designs for "real-time" managed IT services - Understand the Cisco approach to cloud-related technologies, systems, and services - Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards - Implement best practices for cloud service provisioning, activation, and management - Automate cloud infrastructure to simplify service delivery, monitoring, and assurance - Choose and implement the right billing/chargeback approaches for your business - Design and build IaaS services, from start to finish - Manage the unique capacity challenges associated with sporadic, real-time demand - Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press(R), which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers. Category: Cloud Computing Covers: Virtualized Data Centers

Engineering DevOps

Author : Marc Hornbeek
Publisher : Bookbaby
ISBN 13 : 9781543989618
Total Pages : 400 pages
Book Rating : 4.9/5 (896 download)

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Book Synopsis Engineering DevOps by : Marc Hornbeek

Download or read book Engineering DevOps written by Marc Hornbeek and published by Bookbaby. This book was released on 2019-12-06 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an engineering reference manual that explains "How to do DevOps?". It is targeted to people and organizations that are "doing DevOps" but not satisfied with the results that they are getting. There are plenty of books that describe different aspects of DevOps and customer user stories, but up until now there has not been a book that frames DevOps as an engineering problem with a step-by-step engineering solution and a clear list of recommended engineering practices to guide implementors. The step-by-step engineering prescriptions can be followed by leaders and practitioners to understand, assess, define, implement, operationalize, and evolve DevOps for their organization. The book provides a unique collection of engineering practices and solutions for DevOps. By confining the scope of the content of the book to the level of engineering practices, the content is applicable to the widest possible range of implementations. This book was born out of the author's desire to help others do DevOps, combined with a burning personal frustration. The frustration comes from hearing leaders and practitioners say, "We think we are doing DevOps, but we are not getting the business results we had expected." Engineering DevOps describes a strategic approach, applies engineering implementation discipline, and focuses operational expertise to define and accomplish specific goals for each leg of an organization's unique DevOps journey. This book guides the reader through a journey from defining an engineering strategy for DevOps to implementing The Three Ways of DevOps maturity using engineering practices: The First Way (called "Continuous Flow") to The Second Way (called "Continuous Feedback") and finally The Third Way (called "Continuous Improvement"). This book is intended to be a guide that will continue to be relevant over time as your specific DevOps and DevOps more generally evolves.

Fundamentals of Business Process Management

Author : Marlon Dumas
Publisher : Springer
ISBN 13 : 3662565099
Total Pages : 546 pages
Book Rating : 4.6/5 (625 download)

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Book Synopsis Fundamentals of Business Process Management by : Marlon Dumas

Download or read book Fundamentals of Business Process Management written by Marlon Dumas and published by Springer. This book was released on 2018-03-23 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Service operation

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 0113310463
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service operation by : Great Britain. Office of Government Commerce

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Introduction to E-commerce

Author : Zheng Qin
Publisher : Springer Science & Business Media
ISBN 13 : 3540496459
Total Pages : 527 pages
Book Rating : 4.5/5 (44 download)

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Book Synopsis Introduction to E-commerce by : Zheng Qin

Download or read book Introduction to E-commerce written by Zheng Qin and published by Springer Science & Business Media. This book was released on 2010-06-30 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to E-commerce discusses the foundations and key aspects of E-commerce while focusing on the latest developments in the E-commerce industry. Practical case studies offer a useful reference for dealing with various issues in E-commerce such as latest applications, management techniques, or psychological methods. Dr. Zheng Qin is currently Director of the E-Commerce Institute of Xi’an Jiaotong University.

Health Informatics: Practical Guide for Healthcare and Information Technology Professionals (Sixth Edition)

Author : Robert E. Hoyt
Publisher : Lulu.com
ISBN 13 : 1304791106
Total Pages : 535 pages
Book Rating : 4.3/5 (47 download)

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Book Synopsis Health Informatics: Practical Guide for Healthcare and Information Technology Professionals (Sixth Edition) by : Robert E. Hoyt

Download or read book Health Informatics: Practical Guide for Healthcare and Information Technology Professionals (Sixth Edition) written by Robert E. Hoyt and published by Lulu.com. This book was released on 2014 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Informatics (HI) focuses on the application of Information Technology (IT) to the field of medicine to improve individual and population healthcare delivery, education and research. This extensively updated fifth edition reflects the current knowledge in Health Informatics and provides learning objectives, key points, case studies and references.

CISSP Cert Guide

Author : Troy McMillan
Publisher : Pearson IT Certification
ISBN 13 : 0133448460
Total Pages : 693 pages
Book Rating : 4.1/5 (334 download)

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Book Synopsis CISSP Cert Guide by : Troy McMillan

Download or read book CISSP Cert Guide written by Troy McMillan and published by Pearson IT Certification. This book was released on 2013-11-12 with total page 693 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook does not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CISSP exam success with the CISSP Cert Guide from Pearson IT Certification, a leader in IT Certification. Master CISSP exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks CISSP Cert Guide is a best-of-breed exam study guide. Leading IT certification experts Troy McMillan and Robin Abernathy share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. You'll get a complete test preparation routine organized around proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. This study guide helps you master all the topics on the CISSP exam, including Access control Telecommunications and network security Information security governance and risk management Software development security Cryptography Security architecture and design Operation security Business continuity and disaster recovery planning Legal, regulations, investigations, and compliance Physical (environmental) security

Certified Information Systems Auditor (CISA) Cert Guide

Author : Michael Gregg
Publisher : Pearson IT Certification
ISBN 13 : 0134757092
Total Pages : 776 pages
Book Rating : 4.1/5 (347 download)

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Book Synopsis Certified Information Systems Auditor (CISA) Cert Guide by : Michael Gregg

Download or read book Certified Information Systems Auditor (CISA) Cert Guide written by Michael Gregg and published by Pearson IT Certification. This book was released on 2017-10-18 with total page 776 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the eBook version of the print title. Note that the eBook may not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CISA exam success with this Cert Guide from Pearson IT Certification, a leader in IT certification learning. Master CISA exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks Certified Information Systems Auditor (CISA) Cert Guide is a best-of-breed exam study guide. World-renowned enterprise IT security leaders Michael Gregg and Rob Johnson share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this study guide helps you master the concepts and techniques that will allow you to succeed on the exam the first time. The study guide helps you master all the topics on the CISA exam, including: Essential information systems audit techniques, skills, and standards IT governance, management/control frameworks, and process optimization Maintaining critical services: business continuity and disaster recovery Acquiring information systems: build-or-buy, project management, and development methodologies Auditing and understanding system controls System maintenance and service management, including frameworks and networking infrastructure Asset protection via layered administrative, physical, and technical controls Insider and outsider asset threats: response and management

Accelerating Modernization with Agile Integration

Author : Adeline SE Chun
Publisher : IBM Redbooks
ISBN 13 : 0738458368
Total Pages : 650 pages
Book Rating : 4.7/5 (384 download)

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Book Synopsis Accelerating Modernization with Agile Integration by : Adeline SE Chun

Download or read book Accelerating Modernization with Agile Integration written by Adeline SE Chun and published by IBM Redbooks. This book was released on 2020-07-01 with total page 650 pages. Available in PDF, EPUB and Kindle. Book excerpt: The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform to allow organizations to move boldly in building new customer experiences, rather than forcing models for architecture and development that pull away from maximizing the organization's productivity. Many organizations have started embracing agile application techniques, such as microservice architecture, and are now seeing the benefits of that shift. This approach complements and accelerates an enterprise's API strategy. Businesses should also seek to use this approach to modernize their existing integration and messaging infrastructure to achieve more effective ways to manage and operate their integration services in their private or public cloud. This IBM® Redbooks® publication explores the merits of what we refer to as agile integration; a container-based, decentralized, and microservice-aligned approach for integration solutions that meets the demands of agility, scalability, and resilience required by digital transformation. It also discusses how the IBM Cloud Pak for Integration marks a significant leap forward in integration technology by embracing both a cloud-native approach and container technology to achieve the goals of agile integration. The target audiences for this book are cloud integration architects, IT specialists, and application developers.

Service Offerings and Agreements

Author : Richard Griffiths
Publisher : BCS, the Chartered Institute for IT
ISBN 13 : 9781906124601
Total Pages : 0 pages
Book Rating : 4.1/5 (246 download)

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Book Synopsis Service Offerings and Agreements by : Richard Griffiths

Download or read book Service Offerings and Agreements written by Richard Griffiths and published by BCS, the Chartered Institute for IT. This book was released on 2011-01-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand and supplier and financial management with the service portfolio and service catalogue. For IT departments and intermediate exam candidates, this book provides clarification and expansion of the core ITIL] texts.