Itil Practitioner Guidance

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ITIL Practitioner Guidance

Author : Axelos
Publisher : stationery Office Limited TSO
ISBN 13 : 9780113314874
Total Pages : 0 pages
Book Rating : 4.3/5 (148 download)

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Book Synopsis ITIL Practitioner Guidance by : Axelos

Download or read book ITIL Practitioner Guidance written by Axelos and published by stationery Office Limited TSO. This book was released on 2016-01-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM: -Focus on value -Start where you are -Progress iteratively -Be transparent -Keep it simple -Design for experience -Work holistically -Observe directly -Collaborate It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Practitioner Guidance

Author :
Publisher :
ISBN 13 : 9780113314935
Total Pages : 176 pages
Book Rating : 4.3/5 (149 download)

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Book Synopsis ITIL Practitioner Guidance by :

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

ITIL Practitioner Guidance (Japanese Edition)

Author : AXELOS.
Publisher :
ISBN 13 : 9780113315291
Total Pages : 198 pages
Book Rating : 4.3/5 (152 download)

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Book Synopsis ITIL Practitioner Guidance (Japanese Edition) by : AXELOS.

Download or read book ITIL Practitioner Guidance (Japanese Edition) written by AXELOS. and published by . This book was released on 2017-03-27 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Practitioner-Leitfaden

Author : Axelos
Publisher :
ISBN 13 : 9780113315307
Total Pages : 185 pages
Book Rating : 4.3/5 (153 download)

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Book Synopsis ITIL Practitioner-Leitfaden by : Axelos

Download or read book ITIL Practitioner-Leitfaden written by Axelos and published by . This book was released on 2017-03-27 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris
Publisher : John Wiley & Sons
ISBN 13 : 111901221X
Total Pages : 1272 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Capacity Management - A Practitioner Guide

Author : Adam Grummit
Publisher : Van Haren
ISBN 13 : 9087535198
Total Pages : 234 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Capacity Management - A Practitioner Guide by : Adam Grummit

Download or read book Capacity Management - A Practitioner Guide written by Adam Grummit and published by Van Haren. This book was released on 2009-07-29 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it – benefits and cost-benefit analysis how to do it – data-flows and activities who does it – roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan

The ITSM Process Design Guide

Author : Donna Knapp
Publisher : J. Ross Publishing
ISBN 13 : 1604270497
Total Pages : 257 pages
Book Rating : 4.6/5 (42 download)

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Book Synopsis The ITSM Process Design Guide by : Donna Knapp

Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782204
Total Pages : 211 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by : Claire Agutter

Download or read book ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Implementing ITIL

Author : Randy A. Steinberg
Publisher :
ISBN 13 : 9781412066181
Total Pages : 0 pages
Book Rating : 4.0/5 (661 download)

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Book Synopsis Implementing ITIL by : Randy A. Steinberg

Download or read book Implementing ITIL written by Randy A. Steinberg and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place. "This is the book we've been waiting for! It definitely complements much of the available ITIL literature that describes the processes, but not how you actually get them implemented!" "We will use many of these concepts in our program planning!" "Real, valuable, informative - Great!" "Some great tips for implementing ITIL!" "Very valuable information!"

ITIL®4

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401804400
Total Pages : pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL®4 by : Jan van Bon

Download or read book ITIL®4 written by Jan van Bon and published by Van Haren. This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification

Author : Claire Agutter
Publisher : IT Governance Ltd
ISBN 13 : 1787782832
Total Pages : 194 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification by : Claire Agutter

Download or read book ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification written by Claire Agutter and published by IT Governance Ltd. This book was released on 2021-02-25 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

Implementing Itil Change And Release Management

Author : Klosterboer
Publisher : Pearson Education India
ISBN 13 : 9788131729823
Total Pages : 244 pages
Book Rating : 4.7/5 (298 download)

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Book Synopsis Implementing Itil Change And Release Management by : Klosterboer

Download or read book Implementing Itil Change And Release Management written by Klosterboer and published by Pearson Education India. This book was released on 2009-09 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris
Publisher : John Wiley & Sons
ISBN 13 : 1119012260
Total Pages : 1138 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2017-08-04 with total page 1138 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job. ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information. Learn service strategy principles, organization, and implementation Master the central technologies used in IT Service Management Be aware of inherent challenges, risks, and critical success factors Internalize the material covered on all four ITIL exams The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

Positive Intelligence

Author : Shirzad Chamine
Publisher : Greenleaf Book Group
ISBN 13 : 1608322785
Total Pages : 241 pages
Book Rating : 4.6/5 (83 download)

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Book Synopsis Positive Intelligence by : Shirzad Chamine

Download or read book Positive Intelligence written by Shirzad Chamine and published by Greenleaf Book Group. This book was released on 2012 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chamine exposes how your mind is sabotaging you and keeping your from achieving your true potential. He shows you how to take concrete steps to unleash the vast, untapped powers of your mind.

Ten Steps to ITSM Success

Author : Angelo Esposito
Publisher : IT Governance Publishing
ISBN 13 : 1849284571
Total Pages : 255 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Ten Steps to ITSM Success by : Angelo Esposito

Download or read book Ten Steps to ITSM Success written by Angelo Esposito and published by IT Governance Publishing. This book was released on 2013-02-07 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides the reader through an ITSM transformation journey based on the authors’ real-world experiences, in a ten-step approach.

Continual service improvement

Author :
Publisher : The Stationery Office
ISBN 13 : 0113310498
Total Pages : 240 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Continual service improvement by :

Download or read book Continual service improvement written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

The Service Catalog

Author : Mark O'Loughlin
Publisher : Van Haren
ISBN 13 : 9087535724
Total Pages : 178 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis The Service Catalog by : Mark O'Loughlin

Download or read book The Service Catalog written by Mark O'Loughlin and published by Van Haren. This book was released on 2010-03-04 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.