Introduction to the ITIL service lifecycle

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Author :
Publisher : The Stationery Office
ISBN 13 : 9780113311316
Total Pages : 256 pages
Book Rating : 4.3/5 (113 download)

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Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce

Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

ITIL Intermediate Certification Companion Study Guide

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 111901221X
Total Pages : 1272 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis ITIL Intermediate Certification Companion Study Guide by : Helen Morris

Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Service strategy

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Author :
Publisher : The Stationery Office
ISBN 13 : 0113310455
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service strategy by : Great Britain. Office of Government Commerce

Download or read book Service strategy written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Practitioner Guidance

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Author :
Publisher :
ISBN 13 : 9780113314935
Total Pages : 176 pages
Book Rating : 4.3/5 (149 download)

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Book Synopsis ITIL Practitioner Guidance by :

Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

PMI-PBA® Exam Practice Test and Study Guide

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Author :
Publisher : CRC Press
ISBN 13 : 1351681079
Total Pages : 591 pages
Book Rating : 4.3/5 (516 download)

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Book Synopsis PMI-PBA® Exam Practice Test and Study Guide by : Brian Williamson

Download or read book PMI-PBA® Exam Practice Test and Study Guide written by Brian Williamson and published by CRC Press. This book was released on 2017-11-07 with total page 591 pages. Available in PDF, EPUB and Kindle. Book excerpt: The PMI-PBA® Exam Practice Test and Study Guide attempts to address all your questions and concerns by providing two of the most sought-after study aids: memory maps and practice questions. The systematic use of memory maps helps aid in the efficient recall of information and can boost confidence during the exam. Well-crafted practice questions are fantastic study aids that can be used to track your progress as you learn new concepts, introduce you to the complex sentence structure that is likely to appear on the exam, and concentrate your studies by domain, essentially preparing you to pass the very challenging PMI-PBA® Exam in the allotted four hours. In addition to study hints and exam topics, this book provides references to tools and techniques that should be incorporated into your work immediately. For each of the five domains outlined in the PMI Professional in Business Analysis (PMI-PBA)® Examination Content Outline 2013 (the ECO), twenty practice questions test your knowledge. Also included is a challenging 200-question practice exam, which is representative of the actual exam. To enhance your studies, a timed, online simulated exam is also provided. At the end of the simulated exam, you can see your score per the number of questions you answered correctly. These exam questions are crafted to foster learning and reinforce content; they are not obscure or overly complicated, but rather are representative of the actual exam. Knowing what to do must be translated into doing what you know. This book helps you prepare for the PMI-PBA® exam by instilling knowledge and encouraging critical thinking. As a result, the skills attained can lead to improved project success and outcomes, and you’ll have a much stronger understanding of the material, along with the tools and techniques of business analysis. PMI-PBA® is a registered trademark of the Project Management Institute.

Service operation

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Author :
Publisher : The Stationery Office
ISBN 13 : 0113310463
Total Pages : 278 pages
Book Rating : 4.1/5 (133 download)

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Book Synopsis Service operation by : Great Britain. Office of Government Commerce

Download or read book Service operation written by Great Britain. Office of Government Commerce and published by The Stationery Office. This book was released on 2007-05-30 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL® 4 – A Pocket Guide

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Author :
Publisher : Van Haren
ISBN 13 : 9401804400
Total Pages : 141 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ITIL® 4 – A Pocket Guide by : Jan van Bon

Download or read book ITIL® 4 – A Pocket Guide written by Jan van Bon and published by Van Haren. This book was released on 2019-04-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.

Become ITIL Foundation Certified in 7 Days

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Author :
Publisher : Apress
ISBN 13 : 1484221648
Total Pages : 263 pages
Book Rating : 4.4/5 (842 download)

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Book Synopsis Become ITIL Foundation Certified in 7 Days by : Abhinav Krishna Kaiser

Download or read book Become ITIL Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2016-12-30 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

Lean Six Sigma for the Office

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Author :
Publisher : CRC Press
ISBN 13 : 1420068806
Total Pages : 364 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Lean Six Sigma for the Office by : James William Martin

Download or read book Lean Six Sigma for the Office written by James William Martin and published by CRC Press. This book was released on 2008-10-30 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.

Become ITIL® 4 Foundation Certified in 7 Days

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Author :
Publisher : Apress
ISBN 13 : 9781484263600
Total Pages : 453 pages
Book Rating : 4.2/5 (636 download)

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Book Synopsis Become ITIL® 4 Foundation Certified in 7 Days by : Abhinav Krishna Kaiser

Download or read book Become ITIL® 4 Foundation Certified in 7 Days written by Abhinav Krishna Kaiser and published by Apress. This book was released on 2020-11-26 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry

ITIL Service Strategy

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Author :
Publisher : Stationery Office/Tso
ISBN 13 : 9780113313044
Total Pages : 483 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis ITIL Service Strategy by : Great Britain. Cabinet Office

Download or read book ITIL Service Strategy written by Great Britain. Cabinet Office and published by Stationery Office/Tso. This book was released on 2011 with total page 483 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Research Anthology on Business and Technical Education in the Information Era

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Author :
Publisher : IGI Global
ISBN 13 : 1799853462
Total Pages : 1448 pages
Book Rating : 4.7/5 (998 download)

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Book Synopsis Research Anthology on Business and Technical Education in the Information Era by : Management Association, Information Resources

Download or read book Research Anthology on Business and Technical Education in the Information Era written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-01-08 with total page 1448 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fourth Industrial Revolution has disrupted businesses worldwide through the introduction of highly automated processes. This disruption has affected the way in which companies conduct business, impacting everything from managerial styles to resource allocations to necessary new skillsets. As the business world continues to change and evolve, it is imperative that business education strategies are continuously revised and updated in order to adequately prepare students who will be entering the workforce as future entrepreneurs, executives, and marketers, among other careers. The Research Anthology on Business and Technical Education in the Information Era is a vital reference source that examines the latest scholarly material on pedagogical approaches in finance, management, marketing, international business, and other fields. It also explores the implementation of curriculum development and instructional design strategies for technical education. Highlighting a range of topics such as business process management, skill development, and educational models, this multi-volume book is ideally designed for business managers, business and technical educators, entrepreneurs, academicians, upper-level students, and researchers.

Data Analytics Basics

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Author :
Publisher : IndraStra Whitepapers
ISBN 13 :
Total Pages : 25 pages
Book Rating : 4.5/5 (778 download)

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Book Synopsis Data Analytics Basics by : Simplilearn

Download or read book Data Analytics Basics written by Simplilearn and published by IndraStra Whitepapers. This book was released on 2020-12-14 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data analytics is increasingly becoming a key element in shaping a company’s business strategy. Today, data influences every decision made by an organization, and this is driving the wide-scale adoption of data analytics, including machine learning technologies and artificial intelligence solutions. The heightened focus is propelling a surge in data analytics spending, reflected in various studies conducted by leading market research firms. The field of data analytics offers some amazing salaries and is not only the hottest IT job, but it is also one of the best-paying jobs in the world. This guide aims at providing the readers with everything they need to know about the data analytics field, basic terminologies, key concepts, real-life use cases, skills you must master in order to scale up your career, and training and certifications you might need to reach your dream job.

ITIL Foundation, ITIL

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Author :
Publisher : Stationery Office Books (TSO)
ISBN 13 : 9780113316076
Total Pages : 0 pages
Book Rating : 4.3/5 (16 download)

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Book Synopsis ITIL Foundation, ITIL by : The Stationery Office

Download or read book ITIL Foundation, ITIL written by The Stationery Office and published by Stationery Office Books (TSO). This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Passing Your Itil Managing Across the Lifecycle Exam Book

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Author :
Publisher : It Infrastructure Library
ISBN 13 : 9780113314386
Total Pages : 143 pages
Book Rating : 4.3/5 (143 download)

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Book Synopsis Passing Your Itil Managing Across the Lifecycle Exam Book by : Anthony T. Orr

Download or read book Passing Your Itil Managing Across the Lifecycle Exam Book written by Anthony T. Orr and published by It Infrastructure Library. This book was released on 2014-05-22 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management

Introduction to ITIL

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Author :
Publisher : Stationery Office
ISBN 13 : 9780113309733
Total Pages : 0 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Introduction to ITIL by : Mike Pieper

Download or read book Introduction to ITIL written by Mike Pieper and published by Stationery Office. This book was released on 2005-08-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.

Project Management for Sustainable Development

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Author :
Publisher :
ISBN 13 : 9780117082328
Total Pages : 141 pages
Book Rating : 4.0/5 (823 download)

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Book Synopsis Project Management for Sustainable Development by : Foundation for European Sustainable Tourism

Download or read book Project Management for Sustainable Development written by Foundation for European Sustainable Tourism and published by . This book was released on 2013-10-30 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Project Management for Sustainable Development (PM4SD) forms the basis of a new methodology for designing and managing successful tourism projects. PM4SD aims to become the internationally recognised methodology to use tourism as a force for social, economic and cultural change, supporting the delivery of successful projects in a way that ensures benefits for everyone: visitors, local communities and stakeholders alike. The first training courses in PM4SD were launched in 2013, and certificates have been awarded at PM4SD foundation level to almost 100 professionals from 15 countries representing different types of organisations, such as national and local governments, international organisations, academies, tour operators and consultancy companies