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ITIL Capacity Management

Author : Larry Klosterboer
Publisher : Pearson Education
ISBN 13 : 0132480026
Total Pages : 456 pages
Book Rating : 4.1/5 (324 download)

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Book Synopsis ITIL Capacity Management by : Larry Klosterboer

Download or read book ITIL Capacity Management written by Larry Klosterboer and published by Pearson Education. This book was released on 2011-02-17 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Drawing on his extensive ITIL experience, Klosterboer covers all facets of ITIL-based capacity management, and offers proven solutions to the challenges IT organizations encounter in implementation. He presents expert guidance on accurately projecting demand and growth, planning and staffing, tool selection, process implementation, and much more. This book’s practical insights will be invaluable to every IT leader who wants to leverage ITIL’s best practices for capacity management, and for every business and technical manager who wants IT to deliver greater value, efficiency, and effectiveness. Coverage includes Making the business case for capacity management Establishing specific goals for capacity management Mastering ITIL capacity management terminology Predicting capacity in dynamic, fast-changing organizations Implementing systems that help you anticipate trends Defining capacity plans, staffing capacity management teams, and implementing ongoing processes Linking capacity with performance management and with other ITIL processes Selecting the right capacity management tools for your environment Integrating capacity issues into your IT project management discipline Using “business capacity planning” to help the entire business become more agile

Capacity Management - A Practitioner Guide

Author : Annelies van der Veen
Publisher : Van Haren
ISBN 13 : 9087535864
Total Pages : 233 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Capacity Management - A Practitioner Guide by : Annelies van der Veen

Download or read book Capacity Management - A Practitioner Guide written by Annelies van der Veen and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it benefits and cost-benefit analysis how to do it data-flows and activities who does it roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan

ITIL Capacity Management

Author :
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (746 download)

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Book Synopsis ITIL Capacity Management by :

Download or read book ITIL Capacity Management written by and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Metrics for Service Management:

Author : Jan Schilt
Publisher : Van Haren
ISBN 13 : 9087536496
Total Pages : 181 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Metrics for Service Management: by : Jan Schilt

Download or read book Metrics for Service Management: written by Jan Schilt and published by Van Haren. This book was released on 2020-06-10 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

IT Service Management

Author : Ernest Brewster
Publisher : BCS, The Chartered Institute
ISBN 13 : 1906124434
Total Pages : 217 pages
Book Rating : 4.9/5 (61 download)

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Book Synopsis IT Service Management by : Ernest Brewster

Download or read book IT Service Management written by Ernest Brewster and published by BCS, The Chartered Institute. This book was released on 2010-02-24 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam candidates and to people who require a practical understanding of IT sevice management. An ITIL(R) Licensed Product.

A-Z of Capacity Management

Author : Dominic Ogbonna
Publisher : Booklocker.com
ISBN 13 : 9781634927574
Total Pages : 260 pages
Book Rating : 4.9/5 (275 download)

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Book Synopsis A-Z of Capacity Management by : Dominic Ogbonna

Download or read book A-Z of Capacity Management written by Dominic Ogbonna and published by Booklocker.com. This book was released on 2017-11-20 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most often we are told the "what and why" of capacity management, but not how to make it happen. This book provides good practical approach on how to implement the process, with a view to bringing its benefits to the organization. Capacity management is incomplete without business driven capacity planning.

Capacity Management - A Practitioner Guide

Author : Adam Grummit
Publisher : Van Haren Publishing
ISBN 13 : 9789087535193
Total Pages : 0 pages
Book Rating : 4.5/5 (351 download)

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Book Synopsis Capacity Management - A Practitioner Guide by : Adam Grummit

Download or read book Capacity Management - A Practitioner Guide written by Adam Grummit and published by Van Haren Publishing. This book was released on 2009-07-29 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world’s most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known and controlled cost. Practical advice covers the essential control of two balances: Supply versus demand and resources versus cost. In times of mean, frugal economic measures, it is essential to focus on those practices that are effective and yield practical results. In enlightened times of sustainability, it is also a requirement to find solutions that satisfy the criteria for 'greenness'. This excellent title shows how Capacity Management works not only within an IT environment but also why it is pivotal in meeting high profile business demands. Aligns with ISO/IEC 20000 and ITIL® ISO/IEC lists a set of required capacity management deliverables ITIL outlines what should be done in capacity management this book starts to describe how to do it Covers details of what capacity management is all about: what is capacity management why do it – benefits and cost-benefit analysis how to do it – data-flows and activities who does it – roles and perspectives implementation, maintenance, improvement, tools Provides comprehensive templates and checklists: objectives, interfaces and data-flows, sub-practices and activities metrics, application sizing parameters, data for modelling deliverables, reports, CMMI levels, KPIs, risk matrix sample capacity plan

Availability and Capacity Management in the Cloud

Author : Daniel McLean
Publisher : IT Governance Publishing
ISBN 13 : 1849285519
Total Pages : 157 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis Availability and Capacity Management in the Cloud by : Daniel McLean

Download or read book Availability and Capacity Management in the Cloud written by Daniel McLean and published by IT Governance Publishing. This book was released on 2014-03-20 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects.

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory Into Action

Download Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory Into Action PDF Online Free

Author : Gerard Blokdijk
Publisher :
ISBN 13 : 9781921523588
Total Pages : 0 pages
Book Rating : 4.5/5 (235 download)

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Book Synopsis Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory Into Action by : Gerard Blokdijk

Download or read book Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory Into Action written by Gerard Blokdijk and published by . This book was released on 2008-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ensure Your IT Services Keep Up With Your Customer's Capacity Demands. Capacity Management and this book's primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2). The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of the IT Services and the supporting Infrastructure can be delivered in line with the Business Objectives. In addition to this, Capacity Management will perform iterative optimization activities to ensure constant improvements and alignment. This Capacity Management book provides a wide variety of resources to boost your understanding and ability to implement Capacity Management in your organization. This book covers everything Capacity management is concerned with: - Monitoring the performance and throughput or load on a server, server farm, or property - Performance analysis of measurement data, including analysis of the impact of new releases on capacity - Performance tuning activities to ensure the most efficient use of existing infrastructure - Understanding the demands on the Service and future plans for workload growth (or shrinkage) - Influences on demand for computing resources - Capacity planning - developing a plan for the Service - Capacity management interactswith the discipline of Performance Engineering, both during the requirements and design activities of building a system, and when using performance monitoring as an input for managing capacity of deployed systems. The books Contents include Capacity Management Objectives and Goal templates, Capacity Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Capacity Management is performed in your environment. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but don't have the time or resources at hand to develop the required templates and structure for implementation.

Capacity Management Best Practice Handbook

Author : Gerard Blokdijk
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523892
Total Pages : 104 pages
Book Rating : 4.5/5 (238 download)

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Book Synopsis Capacity Management Best Practice Handbook by : Gerard Blokdijk

Download or read book Capacity Management Best Practice Handbook written by Gerard Blokdijk and published by Emereo Pty Limited. This book was released on 2008-10 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Capacity Management is a process used to manage information technology (IT). Its primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. One common interpretation of Capacity Management is described in the ITIL framework. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Capacity Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The book starts with an initial strategy that is focused on planning Capacity Management services that are completely aligned to requirements and are based on a mission statement. This business-oriented approach is refreshing and will keep IT grounded in the real reasons for Capacity Management. More importantly is the process for careful selection of services to provide. An overly ambitious set of service goals will kill a Capacity Management implementation early in its life by offering too much before there is a stable Capacity Management process in place. This book is realistic and lays the foundation for a successful implementation. The section on the actual design of the Capacity Management structure provides insights and information that can be applied to a large number of solutions. Since Capacity Management will be organized in accordance with requirements and unique mission statements, this section of the book is like a catalog of patterns. It has excellent tips on how to best structure Capacity Management to meet requirements and mission. The information onaccurately estimating staffing requirements is consistent with industry best practices and something that, believe it or not, is often overlooked when Capacity Management is established. This book gets into the meat by thoroughly covering the processes that are essential to running Capacity Management. There are many topics that stand out as both unique [to books of this genre] and reflect best practices by the best-run Capacity Management initiatives. Examples are change control, disaster recovery and vendor management. These topics show that the author not only considers business alignment, but also cross-functional alignment within IT. Professional resources and underlying technology are provided in detail. This book contains an in-depth coverage of operational requirements for Capacity Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which is something that is important but not often done by most Capacity Management initiatives. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving the value of Capacity Management to IT and business management. You will find this book to be one of the best for planning and implementing world-class Capacity Management.

ITIL Version 3 at a Glance

Author : John O. Long
Publisher : Springer Science & Business Media
ISBN 13 : 0387773932
Total Pages : 84 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis ITIL Version 3 at a Glance by : John O. Long

Download or read book ITIL Version 3 at a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2008-07-18 with total page 84 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Capacity Management

Author : Jenny Dugmore
Publisher : BSI British Standards Institution
ISBN 13 : 0580446417
Total Pages : 74 pages
Book Rating : 4.5/5 (84 download)

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Book Synopsis Capacity Management by : Jenny Dugmore

Download or read book Capacity Management written by Jenny Dugmore and published by BSI British Standards Institution. This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the requirements for the capacity management process in clause 6.5 of ISO/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.

ITIL® 2011 At a Glance

Author : John O. Long
Publisher : Springer Science & Business Media
ISBN 13 : 1461438977
Total Pages : 98 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis ITIL® 2011 At a Glance by : John O. Long

Download or read book ITIL® 2011 At a Glance written by John O. Long and published by Springer Science & Business Media. This book was released on 2012-07-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: "ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Introduction to the ITIL service lifecycle

Author : Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113311316
Total Pages : 256 pages
Book Rating : 4.3/5 (113 download)

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Book Synopsis Introduction to the ITIL service lifecycle by : Office of Government Commerce

Download or read book Introduction to the ITIL service lifecycle written by Office of Government Commerce and published by The Stationery Office. This book was released on 2010-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

ITIL Foundation Exam Study Guide

Author : Liz Gallacher
Publisher : John Wiley & Sons
ISBN 13 : 1119942756
Total Pages : 420 pages
Book Rating : 4.1/5 (199 download)

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Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-10-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Capacity Management 70 Success Secrets - 70 Most Asked Questions on Capacity Management - What You Need to Know

Author : Sarah Holcomb
Publisher : Emerge Publishing Group Llc
ISBN 13 : 9781488516535
Total Pages : 210 pages
Book Rating : 4.5/5 (165 download)

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Book Synopsis Capacity Management 70 Success Secrets - 70 Most Asked Questions on Capacity Management - What You Need to Know by : Sarah Holcomb

Download or read book Capacity Management 70 Success Secrets - 70 Most Asked Questions on Capacity Management - What You Need to Know written by Sarah Holcomb and published by Emerge Publishing Group Llc. This book was released on 2013-07 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has never been a Capacity Management manual like this. Capacity Management 70 Success Secrets is not about the ins and outs of Capacity Management. Instead, it answers the top 70 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about Capacity Management best practice and standards details. Instead it introduces everything you want to know to be successful with Capacity Management. A quick look inside of the subjects covered: ITIL Categories, ISO9000 ITIL, IT Services Service Enablers Processes: Service Level Management Service Asset and Configuration Management, IT support needs to translate these goals into technical goals for the IT organization, ITIL Capacity Management, Conflict: It supports the organization in planning and executing its business...., ITIL Management, Specialist Training, ITIL Managers Case Inputs About ITIL Security Management, Capacity Management of ITIL, Service Delivery: Capacity Management In ITIL, This is especially true for regulated industries seeking ITIL compliance, ITIL Made Easy, ITIL V3: From Process to Service Life Cycle, ITIL v3 Foundation Glossary, Features of Any Standard ITIL Service Delivery Case, Para-Virtualization Technique, ITIL elearning in IT service management the art of service, Features of an ITIL sample test, Planning to implement service management IT infrastructure, ITIL Sample Questions, Why IT Professionals Need IT Service Management Foundation, Common Capacity Management Activities, Service Management ITIL, ITIL In Action: Service Delivery, IT IT service management consultant, Microsoft ITIL, Your ITIL Foundation Coverage, Presenting the Various Benefits of Outsourcing, ITIL IT service management elearning, Capacity Management Activities, IT Service Management-An Introduction based on ITIL, Operational Activities of Capacity Management, What is ITIL methodology, Consultancy IT management service, ITIL Overview, IT service management an introduction, Help Desk Glossary, A Short Definition of ITIL Best Practice, Will ITIL V5 still have Capacity Management as a process? Or is it replaced by Cloud Management?, ITIL BASED IT SERVICE MANAGEMENT, ITIL and IT Service Management, Remedy IT service management, Service Management Processes, IT Service Management and ITIL Working Together Towards Total Customer Satisfaction, ITIL Capacity Management Towards Provision of Consistent Levels of Service, ITIL Foundation Cheat Sheet, Implementing ITIL, and much more...

ITIL V3 foundation handbook

Author : Office of Government Commerce
Publisher : The Stationery Office
ISBN 13 : 9780113311972
Total Pages : 196 pages
Book Rating : 4.3/5 (119 download)

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Book Synopsis ITIL V3 foundation handbook by : Office of Government Commerce

Download or read book ITIL V3 foundation handbook written by Office of Government Commerce and published by The Stationery Office. This book was released on 2009-06-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. This edition is updated to the 2009 syllabus. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the processes and functions in the lifecycle including value, scope, activities and metrics.