Iso Iec 20000 Certification And Implementation Guide Standard Introduction Tips For Successful Iso Iec 20000 Certification Faqs Mapping Responsibilities Terms Definitions And Iso 20000 Acronyms Third Edition

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ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781742444062
Total Pages : 168 pages
Book Rating : 4.4/5 (44 download)

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Book Synopsis ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition by : Ivanka Menken

Download or read book ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The aim of ISO 20000 is to provide a common reference standard for any enterprise offering IT services to internal or external customers. Given the importance of communication in Service Management, one of the most important targets of the standard is to create a common terminology for service providers, their suppliers and their customers. The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Plus, in this third edition of the book, with improved and updated content, in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1'. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first and second edition, which is a bestseller.

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Second Edition

Author : Ivanka Menken
Publisher : Emereo Pty Limited
ISBN 13 : 9781742441993
Total Pages : 148 pages
Book Rating : 4.4/5 (419 download)

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Download or read book ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Second Edition written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2009 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20000 standard. This hard-won experience is presented here in this leading guide to understanding and satisfying the requirements of ISO/IEC 20000, and to applying the principles that underpin this internationally recognized family of standards for managing and communicating quality of IT Service Management Processes. The best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards. Fully updated with the latest experiences of successfully working with the standard from industry and the service sector, plus quality auditors. Analyzes each section, clause and requirement in detail, with practical implementation guidance. Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the first edition, which is a bestseller.

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms

Author : Claire Engle
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523038
Total Pages : 84 pages
Book Rating : 4.5/5 (23 download)

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Implementing ISO/IEC 20000 Certification: The Roadmap

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9087531966
Total Pages : 213 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis Implementing ISO/IEC 20000 Certification: The Roadmap by : Jan van Bon

Download or read book Implementing ISO/IEC 20000 Certification: The Roadmap written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF ‘Introduction to ISO/IEC 20000’ book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014

Author : Aleksandar Marković
Publisher : FON
ISBN 13 : 8676802955
Total Pages : 1795 pages
Book Rating : 4.6/5 (768 download)

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Book Synopsis Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014 by : Aleksandar Marković

Download or read book Proceedings of the XIV INTERNATIONAL SYMPOSIUM SYMORG 2014 written by Aleksandar Marković and published by FON. This book was released on 2014-06-05 with total page 1795 pages. Available in PDF, EPUB and Kindle. Book excerpt:

ISO/IEC 20000 - An Introduction

Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801339
Total Pages : 237 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ISO/IEC 20000 - An Introduction by : Jan van Bon

Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Iso/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781486143511
Total Pages : 298 pages
Book Rating : 4.1/5 (435 download)

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Book Synopsis Iso/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition by : Ivanka Menken

Download or read book Iso/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2012-10-01 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, 'Service management system requirements' and 'Guidance on the application of service management systems', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management-a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management. This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you are getting the instruction you need. * Real-world scenarios put what you have learned in the context of service solutions. * Thought-provoking questions challenge your thinking and understanding. * Exam Essentials in each chapter help you zero in on what you need to know. * Includes practice exam questions. * A Real-World Guide to ISO/IEC 20000 skills. * Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. * Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions. Analyzes each section, clause, and requirement in detail, with practical implementation guidance! Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business, or organization. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the other editions, which were bestsellers!

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781742444024
Total Pages : 192 pages
Book Rating : 4.4/5 (44 download)

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Book Synopsis ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition by : Ivanka Menken

Download or read book ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2010 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. * Real-world scenarios put what you've learned in the context of service solutions. * Thought provoking questions to challenge your thinking and understanding. * Exam Essentials in each chapter helps you zero in on what you need to know. * Includes practice exam questions. * A Real World Guide to ISO/IEC 20000 Skills. * Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. * Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions. Based on specific exam objectives - use this as a lab manual for certification preparation. Customer Testimonials: Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds: I highly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. Brilliant Guide & Online course, K. Bee: This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework, I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definitely re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work!

ISO/IEC 20000-1:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087536828
Total Pages : 161 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000-1:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000-1:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2012-02-02 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ‘ISO/IEC 20000-1: 2011: A Pocket Guide’ is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

ISO/IEC 20000

Author : David Clifford
Publisher : IT Governance Publishing
ISBN 13 : 184928315X
Total Pages : 70 pages
Book Rating : 4.8/5 (492 download)

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Book Synopsis ISO/IEC 20000 by : David Clifford

Download or read book ISO/IEC 20000 written by David Clifford and published by IT Governance Publishing. This book was released on 2011-11-01 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

ISO/IEC 20000:2011 - A Pocket Guide

Author : Mart Rovers
Publisher : Van Haren
ISBN 13 : 9087537263
Total Pages : 177 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/IEC 20000:2011 - A Pocket Guide by : Mart Rovers

Download or read book ISO/IEC 20000:2011 - A Pocket Guide written by Mart Rovers and published by Van Haren. This book was released on 2013-02-27 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.

ISO/IEC 20000: Pocket Guide

Author : Marianne Nugteren
Publisher : Van Haren
ISBN 13 : 9401801193
Total Pages : 81 pages
Book Rating : 4.4/5 (18 download)

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Book Synopsis ISO/IEC 20000: Pocket Guide by : Marianne Nugteren

Download or read book ISO/IEC 20000: Pocket Guide written by Marianne Nugteren and published by Van Haren. This book was released on 1970-01-01 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che spieghi la natura, il contenuto e lo scopo dello standard ISO/IEC 20000. Ciò dovrebbe portare velocemente la ISO/IEC 20000 alla portata di una ampia audience internazionale, attraverso una facile ed accessibile pocket guide:Per promuovere la consapevolezza e l accettabilità della ISO/IEC 20000 quale un valido standard per le organizzazioni di servizi ITPer supportare la formazione e la certificazione ISO/IEC 20000Per dare ai professionisti un rapido riferimento ai contenuti principali della ISO/IEC 20000''ISO/IEC 20000, pocket guide si rivolge ad un ampio insieme di professionisti, trainer e studenti, che lavorano sia nell IT sia in altri ambienti, a partire dagli esperti nella fornitura di servizi (IT), fino a coloro che desiderano trovare una metodologia valida per affrontare le criticità del miglioramento della qualità.L organizzazione internazionale ITSMF, attraverso l impegno del suo International Publications ESC (IPESC), ha concesso la sua approvazione a questa pocket guide quale parte di una comune libreria globale a supporto di uno standard uniforme della conoscenza ITSM e delle best practice.

Iso/Iec 20000 25 Success Secrets - 25 Most Asked Questions on Iso/Iec 20000 - What You Need to Know

Author : Steve Pate
Publisher : Emerge Publishing Group Llc
ISBN 13 : 9781488516689
Total Pages : 110 pages
Book Rating : 4.5/5 (166 download)

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Book Synopsis Iso/Iec 20000 25 Success Secrets - 25 Most Asked Questions on Iso/Iec 20000 - What You Need to Know by : Steve Pate

Download or read book Iso/Iec 20000 25 Success Secrets - 25 Most Asked Questions on Iso/Iec 20000 - What You Need to Know written by Steve Pate and published by Emerge Publishing Group Llc. This book was released on 2013-07 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has never been a ISO/IEC 20000 Guide like this. ISO/IEC 20000 25 Success Secrets is not about the ins and outs of ISO/IEC 20000. Instead, it answers the top 25 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with ISO/IEC 20000. A quick look inside of the subjects covered: IT Services Business and IT Service Mapping Process: Service Level Management, Good practices, What's the difference between ISO/IEC 20000 and 27002?, ISO 20000 Auditor - The dawn of a new profession!, Purpose of ITSM, ITIL, Aid in IT Service Management, What is ISO 20000?, Viewpoints to Creating a Service Catalog, How You Can Get Truly Accredited IT Service Management Training, Service Management Processes, ISO 20000 BS 15000, What is ITSM?, External Influences to ITSM, Structure of ITSM, Services and Processes, ISO 20000-implementation schedule, ISO 20000 Free Downloads, ISO 20000, Specialist Training, Good practices, Can methodologies like ITIL or ISO/IEC help you to better understand service management?, What is the purpose of IT service management?, ISO/IEC 20000 Pathways, IT Services Service Catalog Perspectives Process: Service Catalog Management, ITIL 2011 and ISO/IEC 20000, working together (for even better results), and much more...

ISO/CEI 20000 – Introduction

Author : Leo van Selm
Publisher : Van Haren
ISBN 13 : 9087535570
Total Pages : 253 pages
Book Rating : 4.0/5 (875 download)

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Book Synopsis ISO/CEI 20000 – Introduction by : Leo van Selm

Download or read book ISO/CEI 20000 – Introduction written by Leo van Selm and published by Van Haren. This book was released on 2009-11-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition

Author : Ivanka Menken
Publisher : Emereo Publishing
ISBN 13 : 9781742441962
Total Pages : 164 pages
Book Rating : 4.4/5 (419 download)

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Book Synopsis ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition by : Ivanka Menken

Download or read book ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition written by Ivanka Menken and published by Emereo Publishing. This book was released on 2009 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. * Real-world scenarios put what you've learned in the context of service solutions. * Thought provoking questions to challenge your thinking and understanding. * Exam Essentials in each chapter helps you zero in on what you need to know. * Includes practice exam questions. * A Real World Guide to ISO/IEC 20000 Skills. * Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. * Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions. Based on specific exam objectives - use this as a lab manual for certification preparation. Customer Testimonials: Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds I hightly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. Brilliant Guide & Online course, K. Bee This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework, I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definately re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work! Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ISO/IEC 20000 Foundation Certification, should do at least as well as the first edition, which is a bestseller.

ISO/IEC 20000

Author : Van Haren Publishing
Publisher : Van Haren Pub
ISBN 13 : 9789077212790
Total Pages : 70 pages
Book Rating : 4.2/5 (127 download)

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Book Synopsis ISO/IEC 20000 by : Van Haren Publishing

Download or read book ISO/IEC 20000 written by Van Haren Publishing and published by Van Haren Pub. This book was released on 2006-04-15 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket guide summarises the key principles and standards of ISO/IEC 20000 on best practice in IT service management (which was derived from the British Standard BS 15000). It is aimed at a broad range of practitioners, trainers and students who work in the IT sector as well as in other environments. Sections cover: background information to the standard; core and supporting material; overall management issues including planning and implementation; the self-assessment workbook; and information on service delivery, relationship, resolution, control and release processes.

ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course

Author : Ivanka Menken
Publisher : Emereo Pty Limited
ISBN 13 : 9781921523700
Total Pages : 136 pages
Book Rating : 4.5/5 (237 download)

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Book Synopsis ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course by : Ivanka Menken

Download or read book ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course written by Ivanka Menken and published by Emereo Pty Limited. This book was released on 2008-10 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation. This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need. * Real-world scenarios put what you've learned in the context of service solutions. * Thought provoking questions to challenge your thinking and understanding. * Exam Essentials in each chapter helps you zero in on what you need to know. * Includes practice exam questions. * A Real World Guide to ISO/IEC 20000 Skills. * Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management. * Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions. Based on specific exam objectives - use this as a lab manual for certification preparation.