Is Total Quality Management Enough For Competitive Advantage

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Is Total Quality Management Enough for Competitive Advantage?

Author : Jamal K. Al-Dabal
Publisher : Universal-Publishers
ISBN 13 : 1581121261
Total Pages : 119 pages
Book Rating : 4.5/5 (811 download)

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Book Synopsis Is Total Quality Management Enough for Competitive Advantage? by : Jamal K. Al-Dabal

Download or read book Is Total Quality Management Enough for Competitive Advantage? written by Jamal K. Al-Dabal and published by Universal-Publishers. This book was released on 2001 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.

Achieving Competitive Advantage through Quality Management

Author : Marta Peris-Ortiz
Publisher : Springer
ISBN 13 : 3319172514
Total Pages : 312 pages
Book Rating : 4.3/5 (191 download)

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Book Synopsis Achieving Competitive Advantage through Quality Management by : Marta Peris-Ortiz

Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Competitive Dominance

Author : Victor Tang
Publisher : Van Nostrand Reinhold Company
ISBN 13 :
Total Pages : 474 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Competitive Dominance by : Victor Tang

Download or read book Competitive Dominance written by Victor Tang and published by Van Nostrand Reinhold Company. This book was released on 1995 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt: "For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system." "Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them." "Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance." "Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Total Construction Management

Author : John S. Oakland
Publisher : Taylor & Francis
ISBN 13 : 1317439333
Total Pages : 610 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Total Construction Management by : John S. Oakland

Download or read book Total Construction Management written by John S. Oakland and published by Taylor & Francis. This book was released on 2017-02-17 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt: A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. Starting by introducing the language of total quality, lean and operational excellence, this book takes the reader right up to the latest industry practice in this sector, and demonstrates the best way to manage change. Written by two of the world's leading experts, Total Construction Management: Lean quality in construction project delivery offers a clearly structured introduction to the most important management concepts and practices used in the global construction industry today. This authoritative book covers issues such as procurement, BIM, all forms of waste, construction safety, and design and construction management, all explained with international case studies. It is a perfect guide for managers in all parts of the industry, and ideal for those preparing to enter the industry.

Quality Management

Author : David L. Goetsch
Publisher : Prentice Hall
ISBN 13 : 9780131971349
Total Pages : 814 pages
Book Rating : 4.9/5 (713 download)

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Book Synopsis Quality Management by : David L. Goetsch

Download or read book Quality Management written by David L. Goetsch and published by Prentice Hall. This book was released on 2006 with total page 814 pages. Available in PDF, EPUB and Kindle. Book excerpt: An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.

Managing the Total Quality Transformation

Author : Thomas H. Berry
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 266 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Managing the Total Quality Transformation by : Thomas H. Berry

Download or read book Managing the Total Quality Transformation written by Thomas H. Berry and published by McGraw-Hill Companies. This book was released on 1991 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Organizational excellence through total quality management [electronic resource]

Author : H. Lal
Publisher : New Age International
ISBN 13 : 8122422896
Total Pages : 22 pages
Book Rating : 4.1/5 (224 download)

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Book Synopsis Organizational excellence through total quality management [electronic resource] by : H. Lal

Download or read book Organizational excellence through total quality management [electronic resource] written by H. Lal and published by New Age International. This book was released on 2008 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.

Competitive Advantage

Author : Michael E. Porter
Publisher : Simon and Schuster
ISBN 13 : 1416595848
Total Pages : 592 pages
Book Rating : 4.4/5 (165 download)

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Book Synopsis Competitive Advantage by : Michael E. Porter

Download or read book Competitive Advantage written by Michael E. Porter and published by Simon and Schuster. This book was released on 2008-06-30 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now beyond its eleventh printing and translated into twelve languages, Michael Porter’s The Competitive Advantage of Nations has changed completely our conception of how prosperity is created and sustained in the modern global economy. Porter’s groundbreaking study of international competitiveness has shaped national policy in countries around the world. It has also transformed thinking and action in states, cities, companies, and even entire regions such as Central America. Based on research in ten leading trading nations, The Competitive Advantage of Nations offers the first theory of competitiveness based on the causes of the productivity with which companies compete. Porter shows how traditional comparative advantages such as natural resources and pools of labor have been superseded as sources of prosperity, and how broad macroeconomic accounts of competitiveness are insufficient. The book introduces Porter’s “diamond,” a whole new way to understand the competitive position of a nation (or other locations) in global competition that is now an integral part of international business thinking. Porter's concept of “clusters,” or groups of interconnected firms, suppliers, related industries, and institutions that arise in particular locations, has become a new way for companies and governments to think about economies, assess the competitive advantage of locations, and set public policy. Even before publication of the book, Porter’s theory had guided national reassessments in New Zealand and elsewhere. His ideas and personal involvement have shaped strategy in countries as diverse as the Netherlands, Portugal, Taiwan, Costa Rica, and India, and regions such as Massachusetts, California, and the Basque country. Hundreds of cluster initiatives have flourished throughout the world. In an era of intensifying global competition, this pathbreaking book on the new wealth of nations has become the standard by which all future work must be measured.

Strategic Management

Author : Michael J. Stahl
Publisher : Wiley
ISBN 13 : 9781557866509
Total Pages : 320 pages
Book Rating : 4.8/5 (665 download)

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Book Synopsis Strategic Management by : Michael J. Stahl

Download or read book Strategic Management written by Michael J. Stahl and published by Wiley. This book was released on 1997-06-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management: Total Quality and Global Competition d is the first text that integrates strategic management with the themes of total quality managment and global competition. International competition is viewd as the force offering customer choices and therefore driving TQM. Suitable for all strategy courses, this book is designed for lecturers and students throughout the world who understand the persuasive impact of international competition on the practice of strategic management. Examples, cases, data and references about organizations in Europe, North and South America, Asia, Australia and Africa can be found throughout the book.

Total Quality

Author : James W. Dean
Publisher : South Western Educational Publishing
ISBN 13 :
Total Pages : 318 pages
Book Rating : 4.3/5 ( download)

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Book Synopsis Total Quality by : James W. Dean

Download or read book Total Quality written by James W. Dean and published by South Western Educational Publishing. This book was released on 1994 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.

Management by Policy

Author : Brendan Collins
Publisher : ASQ Quality Press
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Management by Policy by : Brendan Collins

Download or read book Management by Policy written by Brendan Collins and published by ASQ Quality Press. This book was released on 1993 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality processes don't always function as they should. That's why many organizations are exploring the benefits of management by policy--a strategic quality planning technique that improves process reliability. Here, the authors give a detailed explanation of how companies can integrate winning management-by-policy principles with the latest quality improvement initiatives. Provides comprehensive examples that help readers become strategic thinkers throughout quality assurance and implementation.

Juran on Quality by Design

Author : J. M. Juran
Publisher : Simon and Schuster
ISBN 13 : 0029166837
Total Pages : 552 pages
Book Rating : 4.0/5 (291 download)

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Book Synopsis Juran on Quality by Design by : J. M. Juran

Download or read book Juran on Quality by Design written by J. M. Juran and published by Simon and Schuster. This book was released on 1992-05-04 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, setting, and reaching goals in Juran's Quality Road Map. New emphasis is placed on setting goals, planning in "multifunctional" processes, establishing data bases, motivating managers and introducing quality planning into organizations. 30 line drawings.

Total Quality Management

Author : Arthur R. Tenner
Publisher :
ISBN 13 : 9780201633498
Total Pages : 228 pages
Book Rating : 4.6/5 (334 download)

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Book Synopsis Total Quality Management by : Arthur R. Tenner

Download or read book Total Quality Management written by Arthur R. Tenner and published by . This book was released on 1994 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Restoring Our Competitive Edge

Author : Robert H. Hayes
Publisher : New York : Wiley
ISBN 13 :
Total Pages : 448 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Restoring Our Competitive Edge by : Robert H. Hayes

Download or read book Restoring Our Competitive Edge written by Robert H. Hayes and published by New York : Wiley. This book was released on 1984-06-25 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recommends a manufacturing strategy that develops production facilities, uses appropriate management systems, and establishes firm relationships with suppliers.

Achieving Competitive Advantage through Quality Management

Author : Marta Peris-Ortiz
Publisher : Springer
ISBN 13 : 9783319172507
Total Pages : 0 pages
Book Rating : 4.1/5 (725 download)

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Book Synopsis Achieving Competitive Advantage through Quality Management by : Marta Peris-Ortiz

Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-07-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Playing to Win

Author : Alan G. Lafley
Publisher : Harvard Business Press
ISBN 13 : 142218739X
Total Pages : 274 pages
Book Rating : 4.4/5 (221 download)

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Book Synopsis Playing to Win by : Alan G. Lafley

Download or read book Playing to Win written by Alan G. Lafley and published by Harvard Business Press. This book was released on 2013 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how companies must pinpoint business strategies to a few critically important choices, identifying common blunders while outlining simple exercises and questions that can guide day-to-day and long-term decisions.

Total Quality Management

Author : John S. Oakland
Publisher : Routledge
ISBN 13 : 9780750689250
Total Pages : 480 pages
Book Rating : 4.6/5 (892 download)

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Book Synopsis Total Quality Management by : John S. Oakland

Download or read book Total Quality Management written by John S. Oakland and published by Routledge. This book was released on 1996 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.