Interpersonal Skills At Work

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Interpersonal Skills at Work

Author : John Hayes
Publisher : Routledge
ISBN 13 : 1134587333
Total Pages : 322 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Interpersonal Skills at Work by : John Hayes

Download or read book Interpersonal Skills at Work written by John Hayes and published by Routledge. This book was released on 2002-09-11 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

Interpersonal Communication Skills in the Workplace

Author : Perry MCINTOSH
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761215115
Total Pages : 226 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Interpersonal Communication Skills in the Workplace by : Perry MCINTOSH

Download or read book Interpersonal Communication Skills in the Workplace written by Perry MCINTOSH and published by AMACOM Div American Mgmt Assn. This book was released on 2008-07-10 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Assessing 21st Century Skills

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309217903
Total Pages : 154 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Assessing 21st Century Skills by : National Research Council

Download or read book Assessing 21st Century Skills written by National Research Council and published by National Academies Press. This book was released on 2011-10-16 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstract reasoning, and personal services seem to be growing. The modern workplace requires workers to have broad cognitive and affective skills. Often referred to as "21st century skills," these skills include being able to solve complex problems, to think critically about tasks, to effectively communicate with people from a variety of different cultures and using a variety of different techniques, to work in collaboration with others, to adapt to rapidly changing environments and conditions for performing tasks, to effectively manage one's work, and to acquire new skills and information on one's own. The National Research Council (NRC) has convened two prior workshops on the topic of 21st century skills. The first, held in 2007, was designed to examine research on the skills required for the 21st century workplace and the extent to which they are meaningfully different from earlier eras and require corresponding changes in educational experiences. The second workshop, held in 2009, was designed to explore demand for these types of skills, consider intersections between science education reform goals and 21st century skills, examine models of high-quality science instruction that may develop the skills, and consider science teacher readiness for 21st century skills. The third workshop was intended to delve more deeply into the topic of assessment. The goal for this workshop was to capitalize on the prior efforts and explore strategies for assessing the five skills identified earlier. The Committee on the Assessment of 21st Century Skills was asked to organize a workshop that reviewed the assessments and related research for each of the five skills identified at the previous workshops, with special attention to recent developments in technology-enabled assessment of critical thinking and problem-solving skills. In designing the workshop, the committee collapsed the five skills into three broad clusters as shown below: Cognitive skills: nonroutine problem solving, critical thinking, systems thinking Interpersonal skills: complex communication, social skills, team-work, cultural sensitivity, dealing with diversity Intrapersonal skills: self-management, time management, self-development, self-regulation, adaptability, executive functioning Assessing 21st Century Skills provides an integrated summary of the presentations and discussions from both parts of the third workshop.

Introduction to Business

Author : Lawrence J. Gitman
Publisher :
ISBN 13 :
Total Pages : 1455 pages
Book Rating : 4./5 ( download)

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Book Synopsis Introduction to Business by : Lawrence J. Gitman

Download or read book Introduction to Business written by Lawrence J. Gitman and published by . This book was released on 2024-09-16 with total page 1455 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.

Interpersonal Skills

Author : John Hayes
Publisher : Routledge
ISBN 13 : 1134837798
Total Pages : 308 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis Interpersonal Skills by : John Hayes

Download or read book Interpersonal Skills written by John Hayes and published by Routledge. This book was released on 2013-01-11 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: * Listening and interpreting non-verbal messages * Information-getting and presenting * Negotiating and influencing * Working in group situations

Interpersonal Communication Skills in the Workplace

Author : Perry McIntosh
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0761214755
Total Pages : 183 pages
Book Rating : 4.7/5 (612 download)

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Book Synopsis Interpersonal Communication Skills in the Workplace by : Perry McIntosh

Download or read book Interpersonal Communication Skills in the Workplace written by Perry McIntosh and published by AMACOM Div American Mgmt Assn. This book was released on 2008 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographi.

Professional Communication at Work

Author : Joseph L. Chesebro
Publisher : Routledge
ISBN 13 : 1317679318
Total Pages : 284 pages
Book Rating : 4.3/5 (176 download)

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Book Synopsis Professional Communication at Work by : Joseph L. Chesebro

Download or read book Professional Communication at Work written by Joseph L. Chesebro and published by Routledge. This book was released on 2014-07-17 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text prepares future professionals for success in the workplace through identifying interpersonal communication skills and strategies and exploring when, how, and why to use them. Informed by academic research, professional literature, and author Joseph L. Chesebro’s own experiences, the text explores and demonstrates the skills that have facilitated Chesebro’s own students to find work and to succeed in their professional lives. Offering a very practical focus on such topics as handling conflict and giving dynamic presentations, Professional Communication at Work also covers essential interpersonal communication skills that are often not discussed, such as: Using networking when job hunting; Earning a good reputation as a new employee Using storytelling and questioning more often Developing coaching relationships with the best senior employees in our workplace, Practicing and developing new skills on our own, and Using workplace politics in a positive and constructive way to accomplish our goals. Utilizing the approach of a supportive communication coach, this text will help readers gain a variety of practical communication strategies they can apply to contribute to success in their own careers.

Interpersonal Social Work Skills for Community Practice

Author : Donna Hardina, PhD
Publisher : Springer Publishing Company
ISBN 13 : 0826108121
Total Pages : 513 pages
Book Rating : 4.8/5 (261 download)

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Book Synopsis Interpersonal Social Work Skills for Community Practice by : Donna Hardina, PhD

Download or read book Interpersonal Social Work Skills for Community Practice written by Donna Hardina, PhD and published by Springer Publishing Company. This book was released on 2012-07-23 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models

Communication and Interpersonal Skills in Social Work

Author : Juliet Koprowska
Publisher : Learning Matters
ISBN 13 : 1526453967
Total Pages : 320 pages
Book Rating : 4.5/5 (264 download)

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Book Synopsis Communication and Interpersonal Skills in Social Work by : Juliet Koprowska

Download or read book Communication and Interpersonal Skills in Social Work written by Juliet Koprowska and published by Learning Matters. This book was released on 2020-03-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication and Interpersonal Skills in Social Work are at the heart of effective social work practice. This book offers students a solid grounding in the core knowledge and skills of communication needed for effective practice. The book takes the key theories in communication and explains them in a systematic and practice-related way, essential for both undergraduate and postgraduate students to develop a critical understanding of the subject. This crucial fifth edition supports students with core communication skills by providing in-depth coverage closely interwoven with learning features that engage, stimulate and challenge. Working with children, adults and those with learning difficulties are all fundamental aspects of the book making it useful to students of all disciplines.

Effective Interpersonal and Team Communication Skills for Engineers

Author : Clifford Whitcomb
Publisher : John Wiley & Sons
ISBN 13 : 1118514203
Total Pages : 164 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Effective Interpersonal and Team Communication Skills for Engineers by : Clifford Whitcomb

Download or read book Effective Interpersonal and Team Communication Skills for Engineers written by Clifford Whitcomb and published by John Wiley & Sons. This book was released on 2012-12-20 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs. Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges. This career-enhancing handbook: Presents communication skills for both technical issues and social situations in an engineering context Breaks skills down to elemental usage forms as microskills Includes plenty of practice exercises, case studies, and self-assessment tools Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation Features a direct, user-friendly, practice-oriented format Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.

Interpersonal Skills at Work

Author : John Hayes
Publisher : Psychology Press
ISBN 13 : 0415227763
Total Pages : 321 pages
Book Rating : 4.4/5 (152 download)

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Book Synopsis Interpersonal Skills at Work by : John Hayes

Download or read book Interpersonal Skills at Work written by John Hayes and published by Psychology Press. This book was released on 2002 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes.

Communication and Interpersonal Skills

Author : Erica Pavord
Publisher : Scion Publishing Ltd
ISBN 13 : 1908625333
Total Pages : 142 pages
Book Rating : 4.9/5 (86 download)

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Book Synopsis Communication and Interpersonal Skills by : Erica Pavord

Download or read book Communication and Interpersonal Skills written by Erica Pavord and published by Scion Publishing Ltd. This book was released on 2015-05-15 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second edition of a popular book that helps students to develop their communication and interpersonal skills. This popular book is designed to enable nursing and health care students to improve their communication and interpersonal skills. It provides an introduction to the theory that underpins communication studies and offers opportunities for students to reflect on their own practice. The book gives students helpful guidelines and tips, while emphasising that successful communication depends on the quality of the therapeutic relationship. The new edition covers: Key concepts in communication; Self-awareness and understanding our impact on others; Transactional Analysis; Listening skills; Communication skills in practice; An extended case study that brings together the concepts and principles discussed throughout the book. Communication and Interpersonal Skills uses activities, scenarios and case studies to support learning and to enable students to apply theory in their practice. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and service users.

Interpersonal Skills at Work

Author : Maureen Guirdham
Publisher : Financial Times/Prentice Hall
ISBN 13 :
Total Pages : 632 pages
Book Rating : 4.0/5 ( download)

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Book Synopsis Interpersonal Skills at Work by : Maureen Guirdham

Download or read book Interpersonal Skills at Work written by Maureen Guirdham and published by Financial Times/Prentice Hall. This book was released on 1995 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing systematic coverage of all aspects of dealing with people face to face, this text demonstrates how basic skills can be applied to work activities and situations. It provides extensive coverage of relevant theory and research, and presents exercises to cover a variety of scenarios including problem solving and role-play. This edition addresses changes in organizational life such as self-management development and internationalization. Other topics relating to interpersonal skills such as prejudice, discrimination, harassment and cultural variations, are addressed.

Communication in the Workplace: A Practical Guide to Improve Interpersonal Communication in the Workplace for Better Environment, Client Relationships

Download Communication in the Workplace: A Practical Guide to Improve Interpersonal Communication in the Workplace for Better Environment, Client Relationships PDF Online Free

Author : David L. Lewis
Publisher : Independently Published
ISBN 13 : 9781092221221
Total Pages : 246 pages
Book Rating : 4.2/5 (212 download)

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Book Synopsis Communication in the Workplace: A Practical Guide to Improve Interpersonal Communication in the Workplace for Better Environment, Client Relationships by : David L. Lewis

Download or read book Communication in the Workplace: A Practical Guide to Improve Interpersonal Communication in the Workplace for Better Environment, Client Relationships written by David L. Lewis and published by Independently Published. This book was released on 2019-03-31 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Improve Your Communication Skills in the Workplace, Organization and in Your Personal Life Good communication is an important skill in any environment, organization with human interactions. moreover, when it comes to communication in the business, effective communication is an integral element to business success. This book contains: Internal Workplace Communication External Workplace Communication Group Workplace Communication How to Communicate Effectively at Work How to Deal with a Difficult Boss and Still Keep Your Job Choosing to Get Better at Explaining Things At Work Steps of Developing Effective Workplace Communication Skills Techniques to Develop and Display Open-mindedness, Empathy and Respect in Workplace Communication Workplace Communication Techniques And more In any organizations, good communication isn't just about resolving conflict. Good communication is an important elements in client relationships, profitability, team effectiveness, and employee engagement. Building healthy working relationships is vital to any business success. A major part of this is understanding your own personal communication style, how you can influence other people, and how to use your communication style to create effective business relationship and it isn¡ ̄t just about being able to more accurately speaking and concisely present your thought and ideas. It¡ ̄s also not just about resolving conflict or creating a more positive team environment it is essential to sales, client relationships, better team environment, company culture, employee and team management engagement. The most comprehensive guide for interpersonal communication in the workplace for better productive environment, client relationships, team development, and employee engagement! Order Communication in the workplace Book, and learn to write more effectively, communicate with customers and employees, and craft compelling communication plans and proposals, as well as communication skills training for difficult situations, such as dealing and managing.

Interpersonal Skills for Portfolio, Program, and Project Managers

Author : Ginger Levin DPA, PMP, PgMP
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1567263151
Total Pages : 259 pages
Book Rating : 4.5/5 (672 download)

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Book Synopsis Interpersonal Skills for Portfolio, Program, and Project Managers by : Ginger Levin DPA, PMP, PgMP

Download or read book Interpersonal Skills for Portfolio, Program, and Project Managers written by Ginger Levin DPA, PMP, PgMP and published by Berrett-Koehler Publishers. This book was released on 2010-08-01 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve Your Interpersonal Skills to Achieve Greater Management Success! Any formula for management success must include a high level of interpersonal skills. The growing complexity of organizational portfolios, programs, and projects, as well as the increasing number and geographic dispersion of stakeholders and employees, makes a manager's interpersonal skills critical. The frequency and variety of interpersonal interactions and the pressure to perform multiple leadership roles successfully while ensuring customer satisfaction have never been greater.Interpersonal Skills for Portfolio, Program, and Project Managers offers practical and proven tools and methods you can use to develop your interpersonal skills and meet the challenges of today's competitive professional environment. Develop the interpersonal skills you need to: • Build effective, high-performing teams • Work efficiently with virtual teams • Develop approaches to build and maintain relationships with stakeholders at all levels • Handle stress and deal with unexpected critical incidents • Motivate your team Whatever your level of experience, you will find these practical and proven methods to be the best formula for improving your interpersonal skills-and enhancing your management success. The chapters include discussion questions, making this a perfect text for use in academic or workshop settings.

How to Win Friends and Influence People

Author :
Publisher : ببلومانيا للنشر والتوزيع
ISBN 13 :
Total Pages : 304 pages
Book Rating : 4./5 ( download)

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Book Synopsis How to Win Friends and Influence People by :

Download or read book How to Win Friends and Influence People written by and published by ببلومانيا للنشر والتوزيع. This book was released on 2024-02-17 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.

Training in Interpersonal Skills

Author : Stephen P. Robbins
Publisher :
ISBN 13 : 9780134358277
Total Pages : 0 pages
Book Rating : 4.3/5 (582 download)

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Book Synopsis Training in Interpersonal Skills by : Stephen P. Robbins

Download or read book Training in Interpersonal Skills written by Stephen P. Robbins and published by . This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to supplement courses in organizational behavior, principles of management, human resource management, human relations, supervision and applied psychology. The only text available devoted exclusively to the development of interpersonal skills, this completely self-contained program provides an action-oriented approach in which students actually practice skills behavior.