Innovación y mejora continua según el modelo EFQM de excelencia

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Publisher : Ediciones Díaz de Santos
ISBN 13 : 9788479785307
Total Pages : 300 pages
Book Rating : 4.7/5 (853 download)

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Book Synopsis Innovación y mejora continua según el modelo EFQM de excelencia by : Joaquín Membrado Martínez

Download or read book Innovación y mejora continua según el modelo EFQM de excelencia written by Joaquín Membrado Martínez and published by Ediciones Díaz de Santos. This book was released on 2002-10-02 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: El modelo EFQM de Excelencia, como conjunto de criterios que recogen buenas prácticas de gestión de organizaciones excelentes, se ha convertido desde su aparición en 1991, en un referente utilizado cada vez por más empresas y organizaciones europeas que tratan de mejorar su gestión para mejorar sus resultados, y en definitiva elevar sus niveles de competitividad. Este libro pretende mostrar el Modelo EFQM de Excelencia, más que como una herramienta mágica 'per se', como un sistema coherente de prácticas que, correctamente utilizado, permite a las empresas y organizaciones estructurar y sistematizar la innovación y la mejora continua como elemento fundamental de su gestión. El texto recoge, a partir de la estructura del Modelo, la interpretación libre del autor, así como numerosos ejemplos prácticos de organizaciones líderes que tienen asumida la mejora continua y la innovación para aumentar su competitividad. INDICE: Planteamiento estratégico de la calidad total. Evolución del término/concepto de la calidad total. Los grandes modelos de Excelencia. El modelo Deming. El modelo de Excelencia de los Estados Unidos 'Malcolm Baldrige'. El modelo Iberoamericano de Excelencia en la Gestión. El Modelo EFQM de Excelencia. Liderazgo. Política y estrategia. Personas. Alianzas y recursos. Procesos. Resultados en los clientes. Resultados en las personas. Resultados en la sociedad. Resultados clave. Autoevaluación y planificación. Proceso de puntuación y consenso. El Modelo EFQM de Excelencia versión pequeñas y medianas empresas (PYMES). El Modelo EFQM de Excelencia para el sector público y organizaciones del voluntariado. ISO 9001: 2000 y Modelo EFQM de Excelencia. Casos prácticos del Modelo Europeo.

Liderazgo transformador

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Author :
Publisher : Editorial Almuzara
ISBN 13 : 848356176X
Total Pages : 271 pages
Book Rating : 4.4/5 (835 download)

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Book Synopsis Liderazgo transformador by : Virginio Gallardo

Download or read book Liderazgo transformador written by Virginio Gallardo and published by Editorial Almuzara. This book was released on 2009-04 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virginio Gallardo propugna un estilo de dirección que acelera el potencial creativo y rompe con la cultura de las empresas sin alma.

Quality Management and Practices

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Publisher : BoD – Books on Demand
ISBN 13 : 9535105507
Total Pages : 268 pages
Book Rating : 4.5/5 (351 download)

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Book Synopsis Quality Management and Practices by : Kim-Soon Ng

Download or read book Quality Management and Practices written by Kim-Soon Ng and published by BoD – Books on Demand. This book was released on 2012-04-27 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.

Benchmarking Water Services

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Publisher : IWA Publishing
ISBN 13 : 1843391988
Total Pages : 185 pages
Book Rating : 4.8/5 (433 download)

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Book Synopsis Benchmarking Water Services by : Enrique Cabrera Jr

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Technology, Sustainability and Educational Innovation (TSIE)

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Author :
Publisher : Springer
ISBN 13 : 9783030372200
Total Pages : 479 pages
Book Rating : 4.3/5 (722 download)

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Book Synopsis Technology, Sustainability and Educational Innovation (TSIE) by : Andrea Basantes-Andrade

Download or read book Technology, Sustainability and Educational Innovation (TSIE) written by Andrea Basantes-Andrade and published by Springer. This book was released on 2020-01-04 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of International Conference on Knowledge Society: Technology, Sustainability and Educational Innovation (TSIE 2019). The conference, which was held at UTN in Ibarra, Ecuador, on 3–5 July 2019, allowed participants and speakers to share their research and findings on emerging and innovative global issues. The conference was organized in collaboration with a number of research groups: Group for the Scientific Research Network (e-CIER); Research Group in Educational Innovation and Technology, University of Salamanca, Spain(GITE-USAL); International Research Group for Heritage and Sustainability (GIIPS), and the Social Science Research Group (GICS). In addition, it had the endorsement of the RedCLARA, e-science, Fidal Foundation, Red CEDIA, IEEE, Microsoft, Business IT, Adobe, and Argo Systems. The term “knowledge society” can be understood as the management, understanding and co-creation of knowledge oriented toward the sustainable development and positive transformation of society. In this context and on the occasion of the XXXIII anniversary of the Universidad Técnica del Norte (UTN), the Postgraduate Institute through its Master of Technology and Educational Innovation held the I International Congress on Knowledge Society: Technology, Sustainability and Educational Innovation – TSIE 2019, which brought together educators, researchers, academics, students, managers, and professionals, from both the public and private sectors to share knowledge and technological developments. The book covers the following topics: 1. curriculum, technology and educational innovation; 2. media and education; 3. applied computing; 4. educational robotics. 5. technology, culture, heritage, and tourism development perspectives; and 6. biodiversity and sustainability.

Creating the Conditions for School Improvement

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Author :
Publisher : Routledge
ISBN 13 : 1134116780
Total Pages : 163 pages
Book Rating : 4.1/5 (341 download)

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Book Synopsis Creating the Conditions for School Improvement by : Mel Ainscow

Download or read book Creating the Conditions for School Improvement written by Mel Ainscow and published by Routledge. This book was released on 2013-12-19 with total page 163 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 2001. This is the second edition of this school’s improvement handbook of staff development activities by the IQEA (Improving Education for All) project. This book is not about what changes should be introduced into a school but rather about creating the conditions for supporting those changes which schools or individuals believe should be introduced. To be effective at managing change schools and teachers need to modify the internal conditions of the school at the same time as introducing changes in teaching or curriculum. The book therefore provides ideas and materials to help colleagues in school to create such conditions and suggests a strategic approach.

Measuring Business Excellence

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Publisher : Routledge
ISBN 13 : 1134514816
Total Pages : 280 pages
Book Rating : 4.1/5 (345 download)

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Book Synopsis Measuring Business Excellence by : Gopal K. Kanji

Download or read book Measuring Business Excellence written by Gopal K. Kanji and published by Routledge. This book was released on 2012-10-12 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Marketing Services

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Publisher : Simon and Schuster
ISBN 13 : 0743267419
Total Pages : 232 pages
Book Rating : 4.7/5 (432 download)

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Book Synopsis Marketing Services by : Leonard L. Berry

Download or read book Marketing Services written by Leonard L. Berry and published by Simon and Schuster. This book was released on 2004-04-16 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. They argue that superior service cannot be manufactured in a factory, packaged, and delivered intact to customers. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success. Berry and Parasuraman show that inspired leadership, a customer-minded corporate culture, an excellent service-system design, and effective use of technology and information are crucial to superior service quality and services marketing. When a company's service is excellent, customers are more likely to perceive value in transactions, spread favorable word-of-mouth impressions, and respond positively to employee-cross-selling efforts. The authors point out that a service company that does relatively little pre-sales marketing but is truly dedicated to delivering excellent quality service will have greater marketing effectiveness, higher customer retention, and more sales to existing customers than a company that emphasizes pre-sale marketing but falls short during actual service delivery. The focus of any company, they insist, must be customer satisfaction through integration of service quality throughout the entire system. Filled with examples, stories, and insights from senior executives, Berry and Parasuraman's new framework for effective marketing services contains the key to high-performance services marketing.

Construction and Building Research

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Publisher : Springer Science & Business Media
ISBN 13 : 9400777906
Total Pages : 528 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Construction and Building Research by : Carmen Llinares-Millán

Download or read book Construction and Building Research written by Carmen Llinares-Millán and published by Springer Science & Business Media. This book was released on 2014-01-31 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many areas of knowledge converge in the building industry and therefore research in this field necessarily involves an interdisciplinary approach. Effective research requires strong relation between a broad variety of scientific and technological domains and more conventional construction or craft processes, while also considering advanced management processes, where all the main actors permanently interact. This publication takes an interdisciplinary approach grouping various studies on the building industry chosen from among the works presented for the 2nd International Conference on Construction and Building Research. The papers examine aspects of materials and building systems; construction technology; energy and sustainability; construction management; heritage, refurbishment and conservation. The information contained within these pages may be of interest to researchers and practitioners in construction and building activities from the academic sphere, as well as public and private sectors.

Total Quality Management and Six Sigma

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Publisher : BoD – Books on Demand
ISBN 13 : 9535106880
Total Pages : 309 pages
Book Rating : 4.5/5 (351 download)

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Book Synopsis Total Quality Management and Six Sigma by : Tauseef Aized

Download or read book Total Quality Management and Six Sigma written by Tauseef Aized and published by BoD – Books on Demand. This book was released on 2012-08-01 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services. This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines.

Creativity & Innovation

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Publisher : Notion Press
ISBN 13 : 1638067686
Total Pages : 466 pages
Book Rating : 4.6/5 (38 download)

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Book Synopsis Creativity & Innovation by : Ashwini Kumar Singh

Download or read book Creativity & Innovation written by Ashwini Kumar Singh and published by Notion Press. This book was released on 2021-03-17 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Creativity and innovation are to events, what the heart and soul are to the living.” The book aims at encouraging readers to capture the traits and develop skills for enhancing their creative and innovative capabilities, cultivating the culture of creativity and innovation. Creativity is inventiveness with new ideas; critical thinking is generating and selecting ideas; and innovation turns creativity into products, processes and services. Creativity + Critical thinking + Innovation = Path of Desired Change The primary difference between creativity and innovation is that the former refers to conceiving a new idea while the latter involves converting that idea into a marketable commodity. Creativity and innovation are an attempt to gain a competitive advantage. Organizations are now focusing on enhancing their employees’ creativity and not merely developing their technical competencies and skills. Undoubtedly, creativity is the most important human resource of all without which there would be no progress, and we would be forever repeating the same patterns. Innovation is at the heart of all successful companies.

Calidad total: modelo EFQM de excelencia. 2a edición

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Author :
Publisher : FC Editorial
ISBN 13 : 9788496169685
Total Pages : 132 pages
Book Rating : 4.1/5 (696 download)

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Book Synopsis Calidad total: modelo EFQM de excelencia. 2a edición by : Miguel Ferrando Sánchez

Download or read book Calidad total: modelo EFQM de excelencia. 2a edición written by Miguel Ferrando Sánchez and published by FC Editorial. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Aplicaciones prácticas de Modelo EFQM de Excelencia en Pymes

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Publisher : Ediciones Díaz de Santos
ISBN 13 : 8499690947
Total Pages : 162 pages
Book Rating : 4.4/5 (996 download)

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Book Synopsis Aplicaciones prácticas de Modelo EFQM de Excelencia en Pymes by : Francisco Corma Canós

Download or read book Aplicaciones prácticas de Modelo EFQM de Excelencia en Pymes written by Francisco Corma Canós and published by Ediciones Díaz de Santos. This book was released on 2012-02-26 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Uno de los objetivos de la presente obra es el aunar la generación de nuevo conocimiento con la difusión del mismo entre los interesados en la materia y, además, hacerlo de una forma simple y de aplicación prácticas del mismo. La presente publicación trata de generar nuevo conocimiento mediante la profundización en las raíces del Modelos, así como en la propuesta concreta de adaptación del sistema de autoevaluación para el caso de Pymes y microempresas. En el apartado práctico y mediante estudio de campo, se aportan datos de una población significativa de la Pymes pertenecientes a un mismo sector industrial y que permiten verificar la validez de los postulados anteriores, tanto desde la visión práctica de aplicabilidad como de situación de las Pymes con respecto al Modelo y los diferentes bancos de datos disponibles. Mediante la comparativa de los datos obtenidos en las diferentes evaluaciones realizadas, y los disponibles en la bibliografía, se sacan conclusiones sobre las características particulares de las Pymes analizadas, a la vez que se señalan las acciones para mejorar su situación con respecto a los estándares propuestos por el Modelo.

The Guide for the Perplexed

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Author :
Publisher :
ISBN 13 :
Total Pages : 498 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis The Guide for the Perplexed by : Moses Maimonides

Download or read book The Guide for the Perplexed written by Moses Maimonides and published by . This book was released on 1910 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt:

MODELOS DE CALIDAD Y SU EVALUACIÓN

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Author :
Publisher : Editorial UNED
ISBN 13 : 8436278593
Total Pages : 305 pages
Book Rating : 4.4/5 (362 download)

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Book Synopsis MODELOS DE CALIDAD Y SU EVALUACIÓN by : MARTÍNEZ MEDIANO, Catalina Isabel

Download or read book MODELOS DE CALIDAD Y SU EVALUACIÓN written by MARTÍNEZ MEDIANO, Catalina Isabel and published by Editorial UNED. This book was released on 2022-09-15 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: El presente libro desarrolla los contenidos de la asignatura de Modelos de Calidad y su Evaluación del Máster Universitario en Innovación e Investigación en Educación de la Universidad Nacional de Educación a Distancia del Módulo de Investigación sobre Calidad y Equidad en Educación, en torno a los temas: 1. El concepto de calidad. Evolución y futuro de la calidad. 2. La calidad de la educación. Criterios para su evaluación. 3. El modelo EFQM 2020 y su aplicación en los centros educativos. 4. Los sistemas de gestión de la calidad de las Normas ISO. Los contenidos se completan con síntesis de investigaciones realizadas en la línea de Calidad y Equidad en Educación. La primera investigación, de Tesis Doctoral, se centra en la Implantación del sistema de gestión de la calidad en instituciones públicas de educación preescolar, básica y media del municipio de Villavicencio (Colombia), cuyos objetivos son identificar las variables que condicionan la implantación del SGC, y asesorar a los directores y profesores a implantar el SGC en los Colegios, de acuerdo con la normativa sobre calidad en Colombia. La segunda investigación, de Tesis Doctoral, analiza y valora la aplicación del SGC ISO 9001 y su incidencia sobre las dimensiones organizativas y sobre sus resultados, en 26 centros educativos de la Fundación Escuelas Profesionales de la Sagrada Familia de Andalucía. La tercera investigación, de Trabajo de Fin de Máster, analiza La Calidad en el Instituto Montsià, mediante la aplicación del Modelo e2cat y las normas ISO 9001: 2015, como ejemplo de buenas prácticas, compromiso con la calidad y la formación excelente de sus estudiantes, valorando el impacto de la formación en su comarca. La cuarta investigación, de Tesis Doctoral, muestra el Modelo de Evaluación de la Calidad de Programas de Posgrado a Distancia para América Latina y el Caribe, tras un análisis exhaustivo de los modelos para la evaluación de la calidad los grados y posgrados y, en América Latina y el Caribe. Sin duda, el libro cubre un vacío en el ámbito de la enseñanza de la Gestión de la Calidad en Educación y en el Máster en el que se imparte la asignatura, que motivará a sus estudiantes a la realización de investigaciones sobre la implantación de sistemas de gestión de la calidad en Educación.

Radio Spectrum Management

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Publisher : John Wiley & Sons
ISBN 13 : 1118511794
Total Pages : 460 pages
Book Rating : 4.1/5 (185 download)

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Book Synopsis Radio Spectrum Management by : Haim Mazar (Madjar)

Download or read book Radio Spectrum Management written by Haim Mazar (Madjar) and published by John Wiley & Sons. This book was released on 2016-08-29 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the fundamentals of wireless communications and services, explaining in detail what RF spectrum management is, why it is important, which are the authorities regulating the use of spectrum, and how is it managed and enforced at the international, regional and national levels. The book offers insights to the engineering, regulatory, economic, legal, management policy-making aspects involved. Real-world case studies are presented to depict the various approaches in different countries, and valuable lessons are drawn. The topics are addressed by engineers, advocates and economists employed by national and international spectrum regulators. The book is a tool that will allow the international regional and national regulators to better manage the RF spectrum, and will help operators and suppliers of wireless communications to better understand their regulators.

Research in Organizational Change and Development

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Author :
Publisher : Emerald Group Publishing
ISBN 13 : 1781908915
Total Pages : 276 pages
Book Rating : 4.7/5 (819 download)

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Book Synopsis Research in Organizational Change and Development by : William A. Pasmore

Download or read book Research in Organizational Change and Development written by William A. Pasmore and published by Emerald Group Publishing. This book was released on 2013-07-12 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings new perspectives to classic issues in the field such as organizational complexity, change leadership, emotional intelligence and interorganizational change.