Information Technology Governance And Service Management Frameworks And Adaptations

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Information Technology Governance and Service Management: Frameworks and Adaptations

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Author : Cater-Steel, Aileen
Publisher : IGI Global
ISBN 13 : 1605660094
Total Pages : 495 pages
Book Rating : 4.6/5 (56 download)

Book Synopsis Information Technology Governance and Service Management: Frameworks and Adaptations by : Cater-Steel, Aileen

Download or read book Information Technology Governance and Service Management: Frameworks and Adaptations written by Cater-Steel, Aileen and published by IGI Global. This book was released on 2008-08-31 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Servicing ITSM

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Author : Randy A. Steinberg
Publisher : Trafford Publishing
ISBN 13 : 1490719563
Total Pages : 291 pages
Book Rating : 4.4/5 (97 download)

Book Synopsis Servicing ITSM by : Randy A. Steinberg

Download or read book Servicing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2013-12 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here--complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog--this book is a service catalog!" "We really struggled to identify and pull our IT services together until we saw this material--it saved us months!" "With this material, we can finally tell the business what IT actually delivers to them!" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!" "One can put together an entire IT service management operation just from the service descriptions in this book!"

Metrics for IT Service Management

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Author : Peter Brooks
Publisher : Van Haren
ISBN 13 : 9087531974
Total Pages : 209 pages
Book Rating : 4.0/5 (875 download)

Book Synopsis Metrics for IT Service Management by : Peter Brooks

Download or read book Metrics for IT Service Management written by Peter Brooks and published by Van Haren. This book was released on 2006-04-26 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles. If you need to develop metrics for an IT environment, buy this book or hire a consultant who has read it G. Kieliszek, Healthcare CIO (Amazon)"This is more than a book, it's a practical, useable "A to Z" of IT Service Management Metrics! Peter Brooks (Author) has given us all a crystal clear view of a neglected, blurred piece of the IT Service Management puzzle. As a Principal ITSM Consultant working for Foster-Melliar in South Africa I am continuously disappointed by the many ITSM books produced that generally regurgitate what is already known by many in the industry. Metrics for IT Service Organisations provides a vast array of possible audiences something that many ITSM volumes do not, and this is a Practical, useable view of "How" to plan for, design, manage and improve the critical measures IT Service organisations require from both a strategic, tactical and operational perspective.I don't carry many books around with me, this one, I most certainly will!!" Ian Clark Principal ITSM Consultant Foster-Melliar"With all the focus on IT Governance and IT Business process management. It is easy to see why metric are becoming hugely important for the management of organisations. In reality however, getting the right set of metrics in place is by no means a simple exercise. Metrics for IT service organisations can be a great help. Using ITIL as the basis the book lists many useful examples of metrics. But what is more important, is that it gives us insight into to creation of "good" metrics and the dangers of "bad" metrics. "Emma Speakman IT BPM consultant SA/NL/UK "Looking for a comprehensive, in-depth exploration and explanation of what metrics to use in your ITSM journey? Then 'Metrics for IT Service Organizations' by Peter Brooks may be exactly what you're looking for. This (new) book not only covers what metrics need to be seriously considered, but explains the 'why' and 'how' behind selecting and defining them, pointing out along the way many of the dangers and pitfalls of selecting the wrong ones; or too many. If you tend to agree that 'what gets measured gets done', then applying the ideas in Peter's book will assist you in getting the right things done."Ken Wendle (FISM) previous President of the itSMF USA, works as a Senior Solution Architect for Hewlett Packard's OpenView Software divisionGiven that itSMF is the source, readers of this book will naturally expect a 'best practices' view on metrics, and a highly practical reference text. More particularly, though, the special merit of the text is its carefulness in stressing that metrics must be both useful and meaningful, and that the meaning comes from the business perspective on IT management processes - a perspective always represented by a stated business objective. By encouraging readers to seriously commit to defining clear business objectives, the text aims the reader at measurement that avoids excess or irrelevance.Malcolm Ryder (CA Architect)

Pragmatic Application of Service Management

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Author : S. D. Van Hove
Publisher : Itgp
ISBN 13 : 9781849285148
Total Pages : 0 pages
Book Rating : 4.2/5 (851 download)

Book Synopsis Pragmatic Application of Service Management by : S. D. Van Hove

Download or read book Pragmatic Application of Service Management written by S. D. Van Hove and published by Itgp. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to develop enhanced IT Service Management though integrated management frameworks. With the increasing popularity of ITIL(R) as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000 - the International Standard for IT Service Management. With the recent release of COBIT(R)5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. Written by service management gurus Suzanne D. Van Hove and Mark Thomas, this is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(R)5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function. Packed with instructive illustrations and helpful tables, this book is ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT(R)5, ISO/IEC 20000 and ITIL. Through mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT(R)5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations. Read this book to learn how to merge COBIT(R)5, ISO/IEC 20000 and ITIL for better service management.

Implementing ITSM

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Author : Randy A. Steinberg
Publisher : Trafford Publishing
ISBN 13 : 149071958X
Total Pages : 461 pages
Book Rating : 4.4/5 (97 download)

Book Synopsis Implementing ITSM by : Randy A. Steinberg

Download or read book Implementing ITSM written by Randy A. Steinberg and published by Trafford Publishing. This book was released on 2014-03-05 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly. Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organization, and governance activities. Discover practical tips and step-by-step approaches for defining your IT Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements, and building your transformation program. Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!

Implementing Effective IT Governance and IT Management

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Author : Gad J. Selig
Publisher : Van Haren
ISBN 13 : 9401805725
Total Pages : pages
Book Rating : 4.4/5 (18 download)

Book Synopsis Implementing Effective IT Governance and IT Management by : Gad J. Selig

Download or read book Implementing Effective IT Governance and IT Management written by Gad J. Selig and published by Van Haren. This book was released on 2015-02-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations.Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies.Each of the chapters also covers one or more of the following action oriented topics: - the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.; - the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.

Implementing Effective It Governance and It Management

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Author : Van Haren Publishing
Publisher : Van Haren
ISBN 13 : 9401800081
Total Pages : 446 pages
Book Rating : 4.4/5 (18 download)

Book Synopsis Implementing Effective It Governance and It Management by : Van Haren Publishing

Download or read book Implementing Effective It Governance and It Management written by Van Haren Publishing and published by Van Haren. This book was released on 2015-02 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach

IT Governance in the Oil-Based Economies of the GCC

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Author : Mohamed Zaki
Publisher : Mohamed Zaki
ISBN 13 :
Total Pages : 134 pages
Book Rating : 4./5 ( download)

Book Synopsis IT Governance in the Oil-Based Economies of the GCC by : Mohamed Zaki

Download or read book IT Governance in the Oil-Based Economies of the GCC written by Mohamed Zaki and published by Mohamed Zaki. This book was released on with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information Technology has turned indispensable to the business continuity and the competitiveness of today's organizations. In the same way, IT governance has become essential in ensuring that IT is efficiently and effectively delivering its objectives aligned with the business. The research in this book had examined the role of IT governance in an organization in the booming economy of that period of the research (2010 -2012) by means of analyzing a case study of a state-owned organization in the oil and gas sector in the State of Qatar. Through applying qualitative research methods, the research explored the challenges, assessed the relevance of IT governance frameworks to the various contexts, identified techniques and success factors by which IT governance can achieve its objectives without hindering or slowing down the pace at which that organization was growing during that period of the study. Based on extensive research, the book explores and depicts the local business culture, the practice related to corporate and IT governance then discloses and discusses several misconceptions and misconducts observed.

Trends and Applications in Software Engineering

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Author : Jezreel Mejia
Publisher : Springer
ISBN 13 : 3319693417
Total Pages : 306 pages
Book Rating : 4.3/5 (196 download)

Book Synopsis Trends and Applications in Software Engineering by : Jezreel Mejia

Download or read book Trends and Applications in Software Engineering written by Jezreel Mejia and published by Springer. This book was released on 2017-10-18 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book includes a selection of papers from the 2017 International Conference on Software Process Improvement (CIMPS’17), presenting trends and applications in software engineering. Held from 18th to 20th October 2017 in Zacatecas, Mexico, the conference provided a global forum for researchers and practitioners to present and discuss the latest innovations, trends, results, experiences and concerns in various areas of software engineering, including but not limited to software processes, security in information and communication technology, and big data. The main topics covered are organizational models, standards and methodologies, software process improvement, knowledge management, software systems, applications and tools, information and communication technologies and processes in non-software domains (mining, automotive, aerospace, business, health care, manufacturing, etc.) with a demonstrated relationship to software engineering challenges.

IT Governance and Information Security

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Author : Yassine Maleh
Publisher : CRC Press
ISBN 13 : 1000478963
Total Pages : 230 pages
Book Rating : 4.0/5 (4 download)

Book Synopsis IT Governance and Information Security by : Yassine Maleh

Download or read book IT Governance and Information Security written by Yassine Maleh and published by CRC Press. This book was released on 2021-12-21 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: IT governance seems to be one of the best strategies to optimize IT assets in an economic context dominated by information, innovation, and the race for performance. The multiplication of internal and external data and increased digital management, collaboration, and sharing platforms exposes organizations to ever-growing risks. Understanding the threats, assessing the risks, adapting the organization, selecting and implementing the appropriate controls, and implementing a management system are the activities required to establish proactive security governance that will provide management and customers the assurance of an effective mechanism to manage risks. IT Governance and Information Security: Guides, Standards, and Frameworks is a fundamental resource to discover IT governance and information security. This book focuses on the guides, standards, and maturity frameworks for adopting an efficient IT governance and information security strategy in the organization. It describes numerous case studies from an international perspective and brings together industry standards and research from scientific databases. In this way, this book clearly illustrates the issues, problems, and trends related to the topic while promoting the international perspectives of readers. This book offers comprehensive coverage of the essential topics, including: IT governance guides and practices; IT service management as a key pillar for IT governance; Cloud computing as a key pillar for Agile IT governance; Information security governance and maturity frameworks. In this new book, the authors share their experience to help you navigate today’s dangerous information security terrain and take proactive steps to measure your company’s IT governance and information security maturity and prepare your organization to survive, thrive, and keep your data safe. It aspires to provide a relevant reference for executive managers, CISOs, cybersecurity professionals, engineers, and researchers interested in exploring and implementing efficient IT governance and information security strategies.

Information technology governance practices and inhibitors in South African private and public health care

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Author : John Mangundu
Publisher : AOSIS
ISBN 13 : 1991271042
Total Pages : 204 pages
Book Rating : 4.9/5 (912 download)

Book Synopsis Information technology governance practices and inhibitors in South African private and public health care by : John Mangundu

Download or read book Information technology governance practices and inhibitors in South African private and public health care written by John Mangundu and published by AOSIS. This book was released on 2023-12-21 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: As organisations continue to invest capital heavily in Information Technology (IT), effective corporate governance of IT, normally termed 'IT governance' is critical to ensuring that IT spending leads to the fulfilment of organisational goals and the delivery of expected value. These changes in the business and IT operating environment require new and improved IT governance practices for implementation. The objective of this book is to determine IT governance drivers, IT governance practices and its inhibitors in private and public health care in South Africa. In this book, exploratory mixed methods with important IT and business decision-makers in the form of semi-structured interviews and an online survey questionnaires are used. The book makes original contributions to the IT governance and health care literature.

Strategic Information Technology Governance and Organizational Politics in Modern Business

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Author : Iyamu, Tiko
Publisher : IGI Global
ISBN 13 : 1466685255
Total Pages : 327 pages
Book Rating : 4.4/5 (666 download)

Book Synopsis Strategic Information Technology Governance and Organizational Politics in Modern Business by : Iyamu, Tiko

Download or read book Strategic Information Technology Governance and Organizational Politics in Modern Business written by Iyamu, Tiko and published by IGI Global. This book was released on 2015-07-17 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: Individually, the fields of organizational politics and strategic information technology have soared in popularity. Studies suggest that the interaction between the two would prove beneficial to both the academic and corporate domains. This integration would serve to enable, support, and manage modern businesses. Strategic Information Technology Governance and Organizational Politics in Modern Business gives voice to fresh perspectives on the development, implementation, and practice of information systems and technology in organizations. This book is beneficial for business people, undergraduate students, postgraduate candidates, and researchers looking to gain a more in-depth understanding of the influence of socio-technical factors on ICT operations.

Strategic IT Governance and Performance Frameworks in Large Organizations

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Author : Maleh, Yassine
Publisher : IGI Global
ISBN 13 : 1522578277
Total Pages : 413 pages
Book Rating : 4.5/5 (225 download)

Book Synopsis Strategic IT Governance and Performance Frameworks in Large Organizations by : Maleh, Yassine

Download or read book Strategic IT Governance and Performance Frameworks in Large Organizations written by Maleh, Yassine and published by IGI Global. This book was released on 2019-01-04 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: As digitization continues to bring rapid changes to businesses, companies must remain agile in order to comply with changing regulations and maintain governance and compliance while achieving its business objectives. To achieve this agility, IT staff within these companies must be able to respond quickly to changing business needs while maintaining existing and efficient infrastructure. Strategic IT Governance and Performance Frameworks in Large Organizations is an essential reference source that provides emerging frameworks and models that implement an efficient strategic IT governance in organizations and discusses the effects these policies have on the business as a whole. Featuring six international case studies from large organizations, this title covers topics such as IT management, security policy, and organizational governance, and is ideally designed for IT specialists, academicians, researchers, policymakers, and managers.

Implementing Information Technology Governance: Models, Practices and Cases

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Author : Van Grembergen, Wim
Publisher : IGI Global
ISBN 13 : 1599049260
Total Pages : 270 pages
Book Rating : 4.5/5 (99 download)

Book Synopsis Implementing Information Technology Governance: Models, Practices and Cases by : Van Grembergen, Wim

Download or read book Implementing Information Technology Governance: Models, Practices and Cases written by Van Grembergen, Wim and published by IGI Global. This book was released on 2007-09-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many organizations, information technology (IT) has become crucial in the support, sustainability, and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance. Implementing Information Technology Governance: Models, Practices and Cases presents insight gained through literature reviews and case studies to provide practical guidance for organizations who want to start implementing IT governance or improving existing governance models, and provides a detailed set of IT governance structures, processes, and relational mechanisms that can be leveraged to implement IT governance in practice.

Business Strategy and Applications in Enterprise IT Governance

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Author : Van Grembergen, Wim
Publisher : IGI Global
ISBN 13 : 1466617802
Total Pages : 350 pages
Book Rating : 4.4/5 (666 download)

Book Synopsis Business Strategy and Applications in Enterprise IT Governance by : Van Grembergen, Wim

Download or read book Business Strategy and Applications in Enterprise IT Governance written by Van Grembergen, Wim and published by IGI Global. This book was released on 2012-06-30 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within the IT-related business domain, it is important to advance theory building and practices regarding management and governance issues. Business Strategy and Applications in Enterprise IT Governance emphasizes how organizations enable both businesses and IT people to execute their responsibilities in support of business/IT alignment and the creation of business value from IT enabled corporation investments. This publication distributes leading research that is both academically executed and relevant for practice in the professional IT and business community.

Effective IT Service Management

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Author : Rob Addy
Publisher : Springer
ISBN 13 : 9783642092268
Total Pages : 0 pages
Book Rating : 4.0/5 (922 download)

Book Synopsis Effective IT Service Management by : Rob Addy

Download or read book Effective IT Service Management written by Rob Addy and published by Springer. This book was released on 2010-11-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

New Applications in IT Standards: Developments and Progress

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Author : Jakobs, Kai
Publisher : IGI Global
ISBN 13 : 1605669474
Total Pages : 368 pages
Book Rating : 4.6/5 (56 download)

Book Synopsis New Applications in IT Standards: Developments and Progress by : Jakobs, Kai

Download or read book New Applications in IT Standards: Developments and Progress written by Jakobs, Kai and published by IGI Global. This book was released on 2010-01-31 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides essential research on developing, teaching, and implementing standards in global organizations and institutions.