Improving Quality And Performance In Your Non Profit Organization

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Improving Quality and Performance in Your Non-profit Organization

Author : Gary M. Grobman
Publisher :
ISBN 13 :
Total Pages : 168 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Improving Quality and Performance in Your Non-profit Organization by : Gary M. Grobman

Download or read book Improving Quality and Performance in Your Non-profit Organization written by Gary M. Grobman and published by . This book was released on 1999 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing non-profit organisations in the 21st century has become more challenging and sophisticated than ever before. This book is the first place to turn for an introduction to innovative, creative, and effective management techniques developed to totally transform your non-profit organisation, reap the benefits of the quality movement that is revolutionising commercial and non-profit organisations, and make your own organisation more competitive. Learn how you can: respond to uncertainty and organisational turbulence; reduce mistakes and infuse your staff with a quality ethic; rebuild your work processes from the ground up; find and implement 'best practices' of comparable organisations.

Benchmarking for Nonprofits

Author : Jason Saul
Publisher : Fieldstone Alliance
ISBN 13 : 0940069431
Total Pages : 114 pages
Book Rating : 4.9/5 (4 download)

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Book Synopsis Benchmarking for Nonprofits by : Jason Saul

Download or read book Benchmarking for Nonprofits written by Jason Saul and published by Fieldstone Alliance. This book was released on 2004 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The no-cost way to improve your organization on a daily basis Most nonprofits are already benchmarking informally. This unique book defines a formal way to benchmark. You'll learn how to prepare your organization, measure performance, and implement best practices as well as learning the five key steps of benchmarking, the arguments against benchmarking--and why you should disregard them, how benchmarking differs from evaluation and assessment, how to form a benchmarking team, how to create a "success equation" that helps you measure your organization's performance, how to make sure to measure what matters, how to choose your benchmarking partners--and what you can learn from the "wrong" partner, and how to overcome staff resistance to benchmarking. Practical tools help you benchmark what matters Real-world examples illustrate benchmarking in action. Exercises and worksheets guide you through processes such as drafting a benchmarking plan; identifying and analyzing the things in your organization that need improvement; prioritizing which processes to focus on; identifying your CTQ (critical to quality) outcomes; and more. The way to survive as a nonprofit in today's market is to thrive. With so many organizations seeking the same dollars, only the best will endure. Benchmarking ensures that your organization is always operating at peak performance. It's something you can't afford not to do--especially since you can do it for free!

Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 047036517X
Total Pages : 315 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Performance and Productivity in Public and Nonprofit Organizations

Author : Evan M. Berman
Publisher : Routledge
ISBN 13 : 1317463013
Total Pages : 240 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Performance and Productivity in Public and Nonprofit Organizations by : Evan M. Berman

Download or read book Performance and Productivity in Public and Nonprofit Organizations written by Evan M. Berman and published by Routledge. This book was released on 2015-06-11 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118439058
Total Pages : 484 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Quality Management in the Nonprofit World

Author : Larry Kennedy
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 208 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis Quality Management in the Nonprofit World by : Larry Kennedy

Download or read book Quality Management in the Nonprofit World written by Larry Kennedy and published by Jossey-Bass. This book was released on 1991-05-06 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword PrefaceThe Author 1. The Benefits of Quality Management: Maximum Service and Financial Freedom 2. Quality Defined: Fulfilling Client, Community, and Contributor Requirements 3. The System of Quality: Finding and Eliminating the Causes of Problems 4. Setting Standards for Quality: Achieving the Priorities of Compassion and Performance 5. Quality and Entrepreneurship: The Marketing Edge 6. The Psychology of Quality: Eliminating the Obstacles to Improvement 7. Quality Management: A Lifestyle for the Long Run 8. The Quality Crusade: A Strategy for Implementing Change.

The Non Nonprofit

Author : Steve Rothschild
Publisher : John Wiley & Sons
ISBN 13 : 1118180224
Total Pages : 261 pages
Book Rating : 4.1/5 (181 download)

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Book Synopsis The Non Nonprofit by : Steve Rothschild

Download or read book The Non Nonprofit written by Steve Rothschild and published by John Wiley & Sons. This book was released on 2012-01-11 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A top business leader shares the business principles he used to launch both a top company and a thriving nonprofit Nonprofit leaders know that solving pervasive social problems requires passion and creativity as well as tangible results. The Non Nonprofit shares the same business principles that drive the world's best companies, showing how they can (and should) be applied to the realm of nonprofits. Steve Rothschild personally crossed sectors when he left corporate America to found Twin Cities RISE!, a highly successful poverty reduction program. His honest story, and success and missteps, create an essential roadmap for any social venture looking to prove and boost its impact. Distills essential nonprofit principles such as having a clear and appropriate purpose, creating economic value from social benefit, and establishing mutual accountability Shares successful approaches from innovative organizations such as Grameen Bank, Playworks, Common Ground, Habitat for Humanity, Lumni, Caring Bridge, College Summit and RISE! Draws from the author's success in founding and building Twin Cities RISE!, which trains unemployed Minnesotans for living wage jobs. RISE! serves 1,500 participants each year As insightful as it is inspiring, The Non Nonprofit can help maximize the positive impact of any nonprofit.

Organizational Change for the Human Services

Author : Thomas Packard
Publisher : Oxford University Press
ISBN 13 : 0197550010
Total Pages : 421 pages
Book Rating : 4.1/5 (975 download)

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Book Synopsis Organizational Change for the Human Services by : Thomas Packard

Download or read book Organizational Change for the Human Services written by Thomas Packard and published by Oxford University Press. This book was released on 2021-05-21 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human service organizations (HSOs) are faced with challenges and opportunities ranging from improving effectiveness and efficiency to advancing diversity, equity, and inclusion. However, organizational change can be a difficult process and does not occur without a catalyst. Organizational Change for the Human Services presents an evidence-based conceptual framework for planning and implementing change within HSOs. This book outlines the process for organizational change from identifying a problem to following a strategy for success. Thomas Packard presents discussions on various methods such as team building, employee surveys, cultural change, organization redesign, and intrapraneurship. Case examples demonstrate how individuals can put theory into practice within their organizations. Written for current and future HSO leaders, this book delves into the tactics and change methods that will help guide individuals to enact change within their organizations. Packard has created an invaluable resource for HSO leaders who aspire to provide the best services and care for the clients and communities they serve.

Productivity in Public and Nonprofit Organizations

Author : Margo Berman
Publisher : Routledge
ISBN 13 : 131746205X
Total Pages : 240 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Productivity in Public and Nonprofit Organizations by : Margo Berman

Download or read book Productivity in Public and Nonprofit Organizations written by Margo Berman and published by Routledge. This book was released on 2014-12-18 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

Leap of Reason

Author : Mario Morino
Publisher : Mario Morino
ISBN 13 : 098349200X
Total Pages : 179 pages
Book Rating : 4.9/5 (834 download)

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Book Synopsis Leap of Reason by : Mario Morino

Download or read book Leap of Reason written by Mario Morino and published by Mario Morino. This book was released on 2011 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leap of Reason is the product of decades of hard-won insights from philanthropist Mario Morino, McKinsey & Company, and top social-sector innovators. It is intended to spark the critically important conversations that every nonprofit board and leadership team should have in this new era of austerity. The authors make a convincing case that the nation's growing fiscal crisis will force all of us in the social sector to be clearer about our aspirations, more intentional in defining our approaches, more rigorous in gauging our progress, more willing to admit mistakes, more capable of quickly adapting and improving--all with an unrelenting focus on improving lives.

The Nonprofit Manager's Resource Directory

Author : Ronald A. Landskroner
Publisher : John Wiley & Sons
ISBN 13 : 0471273325
Total Pages : 684 pages
Book Rating : 4.4/5 (712 download)

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Book Synopsis The Nonprofit Manager's Resource Directory by : Ronald A. Landskroner

Download or read book The Nonprofit Manager's Resource Directory written by Ronald A. Landskroner and published by John Wiley & Sons. This book was released on 2002-05-14 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: A newly revised and updated edition of the ultimate resource for nonprofit managers If you're a nonprofit manager, you probably spend a good deal of your time tracking down hard-to-find answers to complicated questions. The Nonprofit Manager's Resource Directory, Second Edition provides instant answers to all your questions concerning nonprofit-oriented product and service providers, Internet sites, funding sources, publications, support and advocacy groups, and much more. If you need help finding volunteers, understanding new legislation, or writing grant proposals, help has arrived. This new, updated edition features expanded coverage of important issues and even more answers to all your nonprofit questions. Revised to keep vital information up to the minute, The Nonprofit Manager's Resource Directory, Second Edition: * Contains more than 2,000 detailed listings of both nonprofit and for-profit resources, products, and services * Supplies complete details on everything from assistance and support groups to software vendors and Internet servers, management consultants to list marketers * Provides information on all kinds of free and low-cost products available to nonprofits * Features an entirely new section on international issues * Plus: 10 bonus sections available only on CD-ROM The Nonprofit Manager's Resource Directory, Second Edition has the information you need to keep your nonprofit alive and well in these challenging times. Topics include: * Accountability and Ethics * Assessment and Evaluation * Financial Management * General Management * Governance * Human Resource Management * Information Technology * International Third Sector * Leadership * Legal Issues * Marketing and Communications * Nonprofit Sector Overview * Organizational Dynamics and Design * Philanthropy * Professional Development * Resource Development * Social Entrepreneurship * Strategic Planning * Volunteerism

Mission Impact

Author : Robert M. Sheehan, Jr.
Publisher : John Wiley & Sons
ISBN 13 : 0470593296
Total Pages : 363 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Mission Impact by : Robert M. Sheehan, Jr.

Download or read book Mission Impact written by Robert M. Sheehan, Jr. and published by John Wiley & Sons. This book was released on 2010-01-14 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create powerful strategies for your nonprofit organization to achieve breakthrough performance in mission impact Does your nonprofit have a reliable way of knowing the impact its making? Beginning with an eye-opening discussion of what strategy is, Mission Impact: A Breakthrough Strategy for Nonprofits reveals how the process of strategy development should be designed with authoritative coverage of mission impact, vision, five year strategic stretch goals, strategy implementation, and management. Step-by-step guidance and practical tools Integrates the very best current thinking on performance and strategy available, drawing from both the corporate and nonprofit worlds Cutting-edge ideas presented in a user-friendly fashion The deteriorating quality of life in our communities screams out for immediate action – for breakthrough improvement, not just incremental changes. Mission Impact: A Breakthrough Strategy for Nonprofits will lead you and your organization to achieve breakthrough performance for maximum mission impact. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Effective Management of Nonprofit Organizations

Author : Melissa Newman
Publisher : Taylor & Francis
ISBN 13 : 1040048668
Total Pages : 233 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Effective Management of Nonprofit Organizations by : Melissa Newman

Download or read book Effective Management of Nonprofit Organizations written by Melissa Newman and published by Taylor & Francis. This book was released on 2024-07-09 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective Management of Nonprofit Organizations: Leading Relationships with Stakeholders provides practical information, rooted in organizational behavior theory, for the effective and successful management of nonprofit organizations and key stakeholder groups. The book enables the reader to identify the ways in which application of management principles and theory varies between nonprofit and for-profit organizations. It also offers a path to develop the skills necessary to lead a nonprofit, enact organizational change, and create strategic plans, as well as recognize and engage with revenue mechanisms. Using case studies and narrative examples, the book provides the basis for the key skills, including marketing, accounting, entrepreneurship, governance, fundraising, and of course leadership and management. Structured around the key themes of staff, volunteers, donors, and community, topics include diversity, ethics, decision-making, culture, conflict, volunteer engagement, fundraising and stewardship, grants, foundations, PR, lobbying and government relations, and others. This book is ideal for college students undertaking a nonprofit management course.

The Nonprofit Outcomes Toolbox

Author : Robert M. Penna
Publisher : John Wiley & Sons
ISBN 13 : 1118044460
Total Pages : 58 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis The Nonprofit Outcomes Toolbox by : Robert M. Penna

Download or read book The Nonprofit Outcomes Toolbox written by Robert M. Penna and published by John Wiley & Sons. This book was released on 2011-04-04 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available. Shows how to identify and set meaningful, sustainable outcomes Illustrates how to track and manage with outcomes Offers guidance in assessing capacity, and using outcome-based communications Features a companion Web site with the tools found in this book Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

The High-Performance Board

Author : Dennis D. Pointer
Publisher : John Wiley & Sons
ISBN 13 : 0787965219
Total Pages : 210 pages
Book Rating : 4.7/5 (879 download)

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Book Synopsis The High-Performance Board by : Dennis D. Pointer

Download or read book The High-Performance Board written by Dennis D. Pointer and published by John Wiley & Sons. This book was released on 2002-08-29 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: While boards acknowledge they bear ultimate responsibility and accountability for their organizations' affairs, governance quality is often far from optimal. The High- Performance Board offers pragmatic and candid advice about what your board must do to maximize performance and contributions. The authors provide sixty-four principles designed to help your board achieve peak performance. They describe every principle in detail and present best practices and practical applications for each one. Each section of the book concludes with a board check-up-a set of questions that can be used to assess your board in light of the principles. A quick read for busy board members, this book is the ultimate board "drivers' manual."

Being the Best

Author : Frederick A. Lambert Ed.D.
Publisher : Abbott Press
ISBN 13 : 1458213463
Total Pages : 180 pages
Book Rating : 4.4/5 (582 download)

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Book Synopsis Being the Best by : Frederick A. Lambert Ed.D.

Download or read book Being the Best written by Frederick A. Lambert Ed.D. and published by Abbott Press. This book was released on 2014-01-24 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nonprofit organizations continue to reduce staff, programs, and hours of operation; all in the name of survival. Some have not survived. Some organizations try to attract new audiences, at times sacrificing their missions to do so. All compete for a share of diminishing government, corporate and private funding sources. Dr. Frederick A. Lambert, who has taught management and organizational leadership on the undergraduate and graduate levels, relies on the principles of total quality management to help your nonprofit organization excel, rather than merely survive. You can learn how to build a foundation that promotes success; craft and pursue a strategic plan; create and sustain a culture of quality; put the customer first no matter what; develop leaders who will create and sustain organizational growth and success. Nonprofit organizations continue to hire consultants, merge with other organizations, and downsize in the name of survival. But most of them wouldnt need to do any of these things if they focused on executing on the strategies in Being the Best.

Performance Analysis for Public and Nonprofit Organizations

Author : XiaoHu Wang
Publisher : Jones & Bartlett Learning
ISBN 13 : 0763751065
Total Pages : 369 pages
Book Rating : 4.7/5 (637 download)

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Book Synopsis Performance Analysis for Public and Nonprofit Organizations by : XiaoHu Wang

Download or read book Performance Analysis for Public and Nonprofit Organizations written by XiaoHu Wang and published by Jones & Bartlett Learning. This book was released on 2010 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The book focuses on application of performance analysis tools, not the theory of performance management. This text is an effective learning tool for students in analytical technique courses in public administration and policy programs. With other texts, students may learn about a statistical concept and calculation, but still don't understand the managerial context where the statistical tool applies. Consequently, they often fail to understand the managerial importance of statistical tools they learn, and worse, fail to recognize the correct tool to use when a managerial issue rises. This book corrects this problem by providing a managerial context that bridges statistical concepts and the managerial reality. The managerial context is performance management, in which performance data are presented, monitored, and analyzed. It is in this performance management context that the usefulness and applicability of statistical tools are illuminated for the learner."--BOOK JACKET.