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Author : Rebecca Herold
Publisher : Realtimepublishers.com
ISBN 13 : 1931491844
Total Pages : 88 pages
Book Rating : 4.9/5 (314 download)
Download or read book The Shortcut Guide to IT Service Management and Automation written by Rebecca Herold and published by Realtimepublishers.com. This book was released on 2008 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Donna Knapp
Publisher : J. Ross Publishing
ISBN 13 : 1604270497
Total Pages : 257 pages
Book Rating : 4.6/5 (42 download)
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Author : Pradeep Kumar Ray
Publisher : Springer Science & Business Media
ISBN 13 : 1461500893
Total Pages : 405 pages
Book Rating : 4.4/5 (615 download)
Download or read book Integrated Management from E-Business Perspective written by Pradeep Kumar Ray and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 405 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-Business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is being given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. There have been many books on the Internet based on e-commerce, Internet protocols, distributed components etc. However, none of these books address the problem of managing e business as a set of networked services. They do not link enterprise management with network and systems management. This book provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. The book is intended to familiarize practicing managers, engineers, and graduate level students with networked service management concepts, architectures and methodologies with reference to evolving standards. It should be useful in a number of disciplines, such as business management, information systems, computers and networking, and telecommunications. Appendix 2 is based on TeleManagement (TM) Forum's documents on TOM (GB921,GB910 and GB908). While this appendix has explained the basic management concept of an e-telco, TMForum now recommends the use of eTOM as explained in www.tmforum.com. An overview of eTOM is available in the report The TeleManagement Forum's enhanced Telecom Operations Map (eTOM) by Michael Kelly appearing in the Journal of Network and Systems Management in March 2003.
Author :
Publisher :
ISBN 13 :
Total Pages : 454 pages
Book Rating : 4.:/5 (31 download)
Download or read book Public Service Management written by and published by . This book was released on 1910 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Harvey James Gonden
Publisher :
ISBN 13 :
Total Pages : 430 pages
Book Rating : 4.3/5 (91 download)
Download or read book Public Service Management written by Harvey James Gonden and published by . This book was released on 1919 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book CIO written by and published by . This book was released on 2007-08-15 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Béatrix Barafort
Publisher : Van Haren
ISBN 13 : 9401801266
Total Pages : 233 pages
Book Rating : 4.4/5 (18 download)
Download or read book ITSM Process Assessment Supporting ITIL (TIPA) written by Béatrix Barafort and published by Van Haren. This book was released on 1970-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Author : Ludger Fiege
Publisher : Springer
ISBN 13 : 3540455981
Total Pages : 243 pages
Book Rating : 4.5/5 (44 download)
Download or read book Electronic Commerce written by Ludger Fiege and published by Springer. This book was released on 2003-06-30 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the Second International Workshop on Electronic Commerce, WELCOM 2001, held in Heidelberg, Germany in November 2001. The 17 revised full papers presented together with two invited contributions were carefully reviewed and selected from 34 submissions. The papers are organized in topical sections on trade and markets, security and trust, auctions, profiling, and business interaction.
Author : Jorge Cardoso
Publisher : Springer
ISBN 13 : 3319108131
Total Pages : 104 pages
Book Rating : 4.3/5 (191 download)
Download or read book Service Systems written by Jorge Cardoso and published by Springer. This book was released on 2014-09-02 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.
Author : Jan van Bon
Publisher : Van Haren
ISBN 13 : 9401801339
Total Pages : 237 pages
Book Rating : 4.4/5 (18 download)
Download or read book ISO/IEC 20000 - An Introduction written by Jan van Bon and published by Van Haren. This book was released on 2008-03-03 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Download or read book Computerworld written by and published by . This book was released on 2007-06-04 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Download or read book Computerworld written by and published by . This book was released on 2005-07-04 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Author : Maria E. Orlowska
Publisher : Springer
ISBN 13 : 3540245936
Total Pages : 589 pages
Book Rating : 4.5/5 (42 download)
Download or read book Service-Oriented Computing -- ICSOC 2003 written by Maria E. Orlowska and published by Springer. This book was released on 2003-12-01 with total page 589 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the First International Conference on Service-Oriented Computing, ICSOC 2003, held in Trento, Italy in December 2003. The 38 revised full papers presented were carefully reviewed and selected from 181 submissions. The papers are organized in topical sections on service description, service composition, quality of service models, service personalization, service semantics, business processes and transactions, business collaborations, service request and coordination, service security and reliability, infrastructure for service delivery, service P2P and grid computing, service and mobile computing, and service computing and applications.
Author : S. Jaya Krishna
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.3/5 ( download)
Download or read book Business Service Management written by S. Jaya Krishna and published by . This book was released on 2006 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: The need for effective alignment of IT with business goals has now been fully realized with the ever-changing business demands. Business Service Management (BSM) is a dynamic approach to IT management that offers the potential to align IT operations with
Download or read book Computerworld written by and published by . This book was released on 2001-06-18 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Author : Dimitrios Georgakopoulos
Publisher : Springer Science & Business Media
ISBN 13 : 3540754911
Total Pages : 212 pages
Book Rating : 4.5/5 (47 download)
Download or read book Service-Oriented Computing ICSOC 2006 written by Dimitrios Georgakopoulos and published by Springer Science & Business Media. This book was released on 2007-09-27 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the workshops of the 4th International Conference on Service-Oriented Computing, ICSOC 2006, held in Chicago, IL, USA in December 2006. The two workshops presented were carefully reviewed and selected from six submissions. Both ICSOC'06 workshops were held as one-day-workshops on December 4th 2006, i.e. the day before the major conference program of ICSOC'06 started. This volume contains separate descriptions of both workshops as well as all high-quality paper contributions to these two workshops.
Download or read book Computerworld written by and published by . This book was released on 2006-02-06 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
