How To Create Positive First Impressions

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First Impressions

Author : Ann Demarais, Ph.D.
Publisher : Bantam
ISBN 13 : 0307418073
Total Pages : 256 pages
Book Rating : 4.3/5 (74 download)

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Book Synopsis First Impressions by : Ann Demarais, Ph.D.

Download or read book First Impressions written by Ann Demarais, Ph.D. and published by Bantam. This book was released on 2007-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: What kind of first impression do you make? A first impression is the most important impression you’ll ever make—and you get only one chance to make it. Business deals can be made or broken, first dates become second dates or not, friendships are created or fail to form; everything hinges on that all-important initial encounter. And yet most of us don’t know how we’re really seen by others. Many of us don’t know how to make a good impression. Wouldn’t you like others to see you as confident, interesting, attractive, and sincere? Ann Demarais, Ph.D., and Valerie White, Ph.D., consultants to many Fortune 100 companies as well as creators of First Impressions, Inc., a New York–based dating and consulting firm, offer you the keys to putting your best self forward in any new situation, whether you want to strike up a conversation at a party or are meeting a blind date or a new business client. You’ll learn to see yourself as others see you, and how to tweak your style to create the impression that reflects the real you. Breaking down a successful first impression into its seven fundamentals, the authors show you how to master these principles so that you can make the best first impression. They also show how to avoid common misunderstandings that leave others with a bad impression, how to reveal the four universal social gifts, and they outline practical steps you can take to enhance your personal charm. Informative and filled with enlightening research studies, do-it-yourself checklist reviews, and dozens of helpful case histories, First Impressions is a fun, groundbreaking, and long-overdue guide to the most important moment of virtually any relationship: the first.

How to Create Positive First Impressions

Author : Jason Easton
Publisher : Independently Published
ISBN 13 :
Total Pages : 94 pages
Book Rating : 4.5/5 (155 download)

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Book Synopsis How to Create Positive First Impressions by : Jason Easton

Download or read book How to Create Positive First Impressions written by Jason Easton and published by Independently Published. This book was released on 2021-06-05 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: How To Create Positive First Impressions. The idiom "You just have one opportunity to establish a first impression" remains constant as a rule, from new employee screenings to deals calls. How do you get things right from the beginning and ensure people have a positive view of you? What would it be a good idea for you to really say? What's more, what's the most ideal approach to follow up? All these questions and more are answered in this book: How To Create Positive First Impressions. First Impressions matter so much since they happen quickly, and they are obstinate to kill once framed. "We make decisions about others in a nanosecond." And once that impression is framed, it's "extremely, difficult to transform it." Simply put, your connections and associations will be much simpler in case you're ready to quickly get going solid. "You get the opportunity to be vindicated,". A solid first impression gives you more scope to be human. The Book; How To Create Positive First Impressions presents to you a few techniques to help guarantee others see the best in you all along. Prior to meeting another person - regardless of whether it's a possible boss or another customer, this book tells you the best way to situate yourself and establish the correct first connection, which will, at last, make others consider you to be somebody amiable and with an uplifting outlook. It opens to you how to utilize the correct non-verbal communication with meeting another person, despite the fact that it's not unexpected to be anxious you don't need your tension to show, so How To Create Positive First Impressions tells the best way to develop the correct non-verbal communication to be "sure and agreeable when meeting another person. It also exposes to you how to position yourself in order to attract the guy/girl of your choice, Interview success to get your dream job. Are you a business owner or an entreprenuer, this book will serve as a guide to more profits in your business.

Disrupt Yourself

Author : Whitney Johnson
Publisher : Routledge
ISBN 13 : 1351861956
Total Pages : 141 pages
Book Rating : 4.3/5 (518 download)

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Book Synopsis Disrupt Yourself by : Whitney Johnson

Download or read book Disrupt Yourself written by Whitney Johnson and published by Routledge. This book was released on 2016-11-03 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thinkers50 Management Thinker of 2015 Whitney Johnson wants you to consider this simple, yet powerful, idea: disruptive companies and ideas upend markets by doing something truly different--they see a need, an empty space waiting to be filled, and they dare to create something for which a market may not yet exist. As president and cofounder of Rose Park Advisors' Disruptive Innovation Fund with Clayton Christensen, Johnson used the theory of disruptive innovation to invest in publicly traded stocks and private early-stage companies. In Disrupt Yourself, she helps you understand how the frameworks of disruptive innovation can apply to your particular path, whether you are: a self-starter ready to make a disruptive pivot in your business a high-potential individual charting your career trajectory a manager looking to instill innovative thinking amongst your team a leader facing industry changes that make for an uncertain future We are living in an era of accelerating disruption; no one is immune. Johnson makes the compelling case that managing the S-curve waves of learning and mastery is a requisite skill for the future. If you want to be successful in unexpected ways, follow your own disruptive path. Dare to innovate. Do something astonishing. Disrupt yourself.

Impressive First Impressions

Author : Vu H. Pham
Publisher : Bloomsbury Publishing USA
ISBN 13 : 031337595X
Total Pages : 252 pages
Book Rating : 4.3/5 (133 download)

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Book Synopsis Impressive First Impressions by : Vu H. Pham

Download or read book Impressive First Impressions written by Vu H. Pham and published by Bloomsbury Publishing USA. This book was released on 2010-04-09 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides systematic frameworks, insightful information, and practical tips that will help professionals and job seekers boost their first impression on others and increase their value to employers—both in the physical and virtual world. Geared toward any professional or job seeker, Impressive First Impressions: A Guide to the Most Important 30 Seconds (And 30 Years) of Your Career shows how to make your first impressions take hold in all contexts of daily professional life—from job interviews and client meetings to working in teams and persuading others of your ideas. Based on an extraordinary wealth of research and proven, effective techniques, Impressive First Impressions distills a vast amount of information into straightforward, practical steps. Part I covers the big picture—strategies and philosophies—while Part 2 gets down to specific "tactical and practical" advice for initial encounters of all kinds in the professional world. The concluding section for the advanced reader shows how to master the art of the first impression by embracing one's ACE (audience, culture, and environment), as well as how to approach the "virtual first impression" when initial introductions are made via telephone, teleconference, or the Web.

First Impressions

Author : Mark Waltz
Publisher : Group Publishing, Inc.
ISBN 13 : 0764491202
Total Pages : 184 pages
Book Rating : 4.7/5 (644 download)

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Book Synopsis First Impressions by : Mark Waltz

Download or read book First Impressions written by Mark Waltz and published by Group Publishing, Inc. . This book was released on 2013-01-15 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guests in church often decide whether to return or not before service even starts. It's crucial to create a welcoming environment for guests of your church--to ensure that their first impression is the best impression. Author Mark Waltz gives you practical strategies that have worked in his own church--that you can easily implement in yours. Learn how to make guests feel welcome the moment they pull in to your parking lot. Gain an understanding of the philosophy, strategy, and implementation of a ministry that focuses on welcoming guests. Get practical ideas that take your church "greeting" to a whole new level.

First Five: Your Scientific Solution for a Successful First Impression

Author : Katherine Sojka
Publisher :
ISBN 13 :
Total Pages : 230 pages
Book Rating : 4.5/5 (333 download)

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Book Synopsis First Five: Your Scientific Solution for a Successful First Impression by : Katherine Sojka

Download or read book First Five: Your Scientific Solution for a Successful First Impression written by Katherine Sojka and published by . This book was released on 2021-10-08 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This illustrated book describes in laser-sharp detail battle-tested techniques for influencing others' perceptions of you. It gives you control over your own conscious and subconscious communications and the capacity to take affirmative action towards creating a purposeful first impression. Imagine you have one small five-minute window to create a solid emotional ecosystem from which every subsequent interaction you have with a person will build. This ecosystem will subconsciously influence the progression of the relationship, the ease of rapport, and whether you will be able to meet the outcomes and expectations you have for each other. We've curated numerous academic articles and advice from the field of behavioral science, hypnosis, and linguistics to create a functional step-by-step guide full of hands-on, practical solutions to problems you may encounter during a first meeting. It covers everything from ways of managing and defusing your own stress and social anxiety, to ways of responding to aggression in others. This book contains information such as: Building and communicating confidence Setting SMARTER Spectral Goals Dissolving discomfort and minimizing anxiety Making introductions Helpful handshake hints Building rapport through isopraxism and linguistic techniques Movement, gestures and body language How to analyse communications to find the hidden meaning and personality differences Establishing the correct emotional environment Having the resiliency needed to overcome failure Cementing long-term connections Importantly, this book is also illustrated so that we don't just tell you, but also show you the techniques needed to master the perfect first impression. We wanted this book to cover first impression optimisation from a number of different angles so you can choose the correct technique for each individual situation you encounter. After all, sometimes you might want to give off a dominant, confident impression, but sometimes this won't work for the situation. We've outlined the techniques in a short, digestible form and provided insight into some potential scenarios where this tool should and shouldn't be applied. Understanding the different techniques and tools is one thing, but understanding how to apply them is another. Once you have the rights tools in your toolbox you can apply these techniques to all subsequent encounters, and develop upon them as you see fit.

First Impressions

Author : Nalini Ambady
Publisher : Guilford Press
ISBN 13 : 1593857160
Total Pages : 385 pages
Book Rating : 4.5/5 (938 download)

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Book Synopsis First Impressions by : Nalini Ambady

Download or read book First Impressions written by Nalini Ambady and published by Guilford Press. This book was released on 2008-05-23 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume brings together leading investigators to explore the science of first impressions: how they are formed, their underlying processes, and effects on emotions, cognitions, and behavior. Integrating cutting-edge theories, methods, and findings from diverse research traditions, the book accessibly conveys the "big picture" of this dynamic area of study. Showcasing the best current work on a fundamental aspect of person perception and social cognition, this book will be read with interest by researchers and students in social and personality psychology, as well as scholars in applied domains. It will fill a unique niche as a text in graduate-level courses.

Face Value

Author : Alexander Todorov
Publisher : Princeton University Press
ISBN 13 : 1400885728
Total Pages : 337 pages
Book Rating : 4.4/5 (8 download)

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Book Synopsis Face Value by : Alexander Todorov

Download or read book Face Value written by Alexander Todorov and published by Princeton University Press. This book was released on 2017-05-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: The scientific story of first impressions—and why the snap character judgments we make from faces are irresistible but usually incorrect We make up our minds about others after seeing their faces for a fraction of a second—and these snap judgments predict all kinds of important decisions. For example, politicians who simply look more competent are more likely to win elections. Yet the character judgments we make from faces are as inaccurate as they are irresistible; in most situations, we would guess more accurately if we ignored faces. So why do we put so much stock in these widely shared impressions? What is their purpose if they are completely unreliable? In this book, Alexander Todorov, one of the world's leading researchers on the subject, answers these questions as he tells the story of the modern science of first impressions. Drawing on psychology, cognitive science, neuroscience, computer science, and other fields, this accessible and richly illustrated book describes cutting-edge research and puts it in the context of the history of efforts to read personality from faces. Todorov describes how we have evolved the ability to read basic social signals and momentary emotional states from faces, using a network of brain regions dedicated to the processing of faces. Yet contrary to the nineteenth-century pseudoscience of physiognomy and even some of today's psychologists, faces don't provide us a map to the personalities of others. Rather, the impressions we draw from faces reveal a map of our own biases and stereotypes. A fascinating scientific account of first impressions, Face Value explains why we pay so much attention to faces, why they lead us astray, and what our judgments actually tell us.

First Impressions

Author : Terry Beckstrom
Publisher :
ISBN 13 : 9781977208514
Total Pages : 286 pages
Book Rating : 4.2/5 (85 download)

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Book Synopsis First Impressions by : Terry Beckstrom

Download or read book First Impressions written by Terry Beckstrom and published by . This book was released on 2019-05-24 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: "First Impressions is the ultimate guide to success with people." "Amazing next-level techniques on how to win friends..." Discover the Secrets to Making an Unforgettable First Impression with everyone you meet. Within the first few milliseconds of meeting someone, we make almost instantaneous determinations about them. Most of these value judgments occur subconsciously before the first words are ever spoken, and the first impressions that are formed can and often do last a lifetime. Snap judgments include: - Can you be trusted? - Are you competent? - Are you likable? Surprisingly, the impressions that you make are largely dependent on how you present yourself nonverbally. FIRST IMPRESSIONS is your roadmap to unlocking the secrets to making a positive and unforgettable first impression with everyone you meet. And the best part is that you can control the outcome! FIRST IMPRESSIONS may be one of the most compelling books of a generation. Terry Beckstrom, a former DEA special agent, and recognized body language and behavioral profiling expert offers insightful and practical tips that you can immediately put into practice to make profoundly positive first impressions. You will learn how to break the silent code of body language, and how to use the power of nonverbal signaling to develop exceptional communication and rapport building skills. Learn how to: - Develop immediate rapport with people - Instantly read the emotions of others - Build your influence and persuasion skills - Significantly improve your sales and negotiation skills - Form lasting and meaningful friendships - Develop a magnetic personality This book is filled with easy to implement techniques that will give you power and confidence with people. FIRST IMPRESSIONS is a must-read for anyone who: - Wants to make new friends - Wants more confidence with people - Is trying to get a job - Is searching for Mr. or Mrs. Right - Is a parent or grandparent - Is graduating from high school or college - Is an aspiring leader - Is a business owner, manager or in any leadership position - Works in retail, hospitality or sales - Wants to be more persuasive - Is a teacher or coach - Is a first responder - Is an attorney - Works in ministry - Is in the medical profession - Deals with people either socially or in business Welcome to your new superpower!

Snap

Author : Patti Wood
Publisher : New World Library
ISBN 13 : 1577319400
Total Pages : 282 pages
Book Rating : 4.5/5 (773 download)

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Book Synopsis Snap by : Patti Wood

Download or read book Snap written by Patti Wood and published by New World Library. This book was released on 2012-10-19 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: From business meetings to social events to first dates to job interviews, we all encounter new people every day. Our ability to read body cues and convey the right first impression drives the success and quality of our personal and professional lives. Body language expert Patti Wood, a sought-after consultant and speaker to Fortune 500 companies, helps businesses and individuals stand out, create profitable relationships, and thrive in competitive circumstances. Now she brings that knowledge to our daily lives, offering practical and proven guidance on accurately interpreting body cues and creating impressions both in person and digitally. In Snap, you’ll learn how to: * Use your voice and body language to convey confidence and charisma, authenticity and authority * Immediately discern people’s hidden agendas * Make the best impressions via email, phone, video conferencing, and social networks * Convey and interpret signals of likability, power, credibility, and attractiveness * Use nonverbal tools to spot true integrity or recognize charming frauds * Attract the best matches in business and romantic partners * Recognize how you really look to others

The Art of First Impressions for Positive Impact

Author : Susan C Young
Publisher : Renew You Ventures
ISBN 13 : 9780998556116
Total Pages : 460 pages
Book Rating : 4.5/5 (561 download)

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Book Synopsis The Art of First Impressions for Positive Impact by : Susan C Young

Download or read book The Art of First Impressions for Positive Impact written by Susan C Young and published by Renew You Ventures. This book was released on 2017-08-22 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make new friends. Build social confidence. Nurture your network. Increase sales. Expand your influence. Impress your customers. Grow your business. Be happy & fulfilled while engaging others. Transform your relationships. With every new encounter, impressions are being made. People will form an entire opinion about you--your company, your credibility, your personality, and your likability within a very few short seconds. These brief seconds can be the make-or-break, live-or-die basis for building rapport, earning trust, winning friends, or making the sale. These "seconds" often determine your success in business and in life. Make these moments matter! The Art of First Impressions for Positive Impact is your go-to guide to help you THRIVE in social settings and achieve the relationship results you desire. Susan Young provides a rich and enduring resource to help you build engaging, valuable, and AUTHENTIC relationships forged in TRUST, COOPERATION, & RESPECT.

Mastering First Impressions: Unlocking the Key to Instant Rapport

Author : Willow R. Stone
Publisher : BornIncredible.com
ISBN 13 : 1776968891
Total Pages : 233 pages
Book Rating : 4.7/5 (769 download)

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Book Synopsis Mastering First Impressions: Unlocking the Key to Instant Rapport by : Willow R. Stone

Download or read book Mastering First Impressions: Unlocking the Key to Instant Rapport written by Willow R. Stone and published by BornIncredible.com. This book was released on 2023-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You never get a second chance to make a first impression." Unlock the secrets of making a powerful and lasting impression with "Mastering First Impressions: Unlocking the Key to Instant Rapport." In today's fast-paced world, making a positive first impression is more important than ever. This comprehensive guide provides you with the tools and strategies to create an unforgettable introduction that will open doors and build lasting connections. Dive into the psychology of first impressions and learn how to read body language, project confidence, and engage in active listening. Understand the importance of personal branding and how your appearance, behavior, and communication style shape the way others perceive you. With expert advice and practical tips, this book will help you navigate various social and professional settings with ease. "Mastering First Impressions" covers essential topics, including: The Science of First Impressions: Understanding the Impact The Art of Nonverbal Communication: Body Language and Gestures Projecting Confidence and Authenticity: Be True to Yourself The Power of a Smile: Radiating Warmth and Positivity Dressing for Success: Crafting Your Personal Style Engaging in Active Listening: Building Trust and Rapport Making Small Talk: Mastering the Art of Conversation Networking with Purpose: Creating Valuable Connections Navigating Different Social Settings: From Parties to Interviews Handling Introductions: The Art of Remembering Names The Role of Humor: Lightening the Mood and Bonding with Others Cultivating Emotional Intelligence: Building Stronger Relationships Online First Impressions: Social Media and Professional Presence Overcoming Social Anxiety: Tips for Feeling at Ease in New Situations Learning from Mistakes: How to Bounce Back from a Poor First Impression Whether you're attending a networking event, going on a first date, or starting a new job, "Mastering First Impressions" will equip you with the skills to make every interaction count. Start your journey towards building stronger connections, improving your personal and professional life, and creating lasting impressions that matter. Contents: Understanding First Impressions The Psychology Behind First Impressions How First Impressions Impact Our Lives The Importance of Appearance Dressing for Success Personal Grooming and Hygiene Body Language and Nonverbal Communication Posture and Poise Eye Contact and Facial Expressions Effective Verbal Communication Active Listening Skills Speaking with Confidence The Art of Small Talk Conversation Starters Reading Social Cues Building Rapport Finding Common Ground Showing Genuine Interest Personal Branding Defining Your Unique Selling Proposition Crafting Your Personal Narrative Networking Strategies Mastering Networking Events Leveraging Social Media for Networking The Power of a Positive Attitude Cultivating Optimism Showing Enthusiasm and Energy Making an Impact in Professional Settings Job Interviews and First Impressions First Impressions in Business Meetings First Impressions in Social Settings Making Friends and Building Connections Dating and Romantic Relationships The Role of Empathy Understanding Others' Perspectives Showing Compassion and Sensitivity Cultural Awareness and Etiquette Adapting to Different Cultural Norms International Business Etiquette Mastering Introductions The Perfect Handshake Introducing Yourself and Others Confidence Building Techniques Overcoming Shyness and Social Anxiety Developing Self-Assurance The Importance of Authenticity Staying True to Yourself Balancing Adaptability and Authenticity First Impressions in the Digital Age Crafting an Impressive Online Presence Online Communication Best Practices Reinventing Your Image Overcoming Past Mistakes Building a New Reputation The Art of Public Speaking Engaging Your Audience Managing Stage Fright Overcoming First Impression Bias Recognizing and Addressing Bias Giving Others a Second Chance The Power of Influence and Persuasion The Principles of Influence Persuasive Communication Techniques The Role of Humor in First Impressions Timing and Appropriate Jokes Using Humor to Connect Maintaining a Lasting Impression Consistency and Follow-Up Building Long-Term Relationships First Impression Success Stories Real-Life Examples and Lessons Learned Inspiration for Your Own First Impression Journey Mirroring and Matching Techniques Understanding Mirroring and Its Benefits How to Effectively Use Matching in Conversations Mastering Your Voice and Tone Modulating Your Voice for Impact Choosing the Right Tone for Different Situations First Impressions and Leadership Establishing Credibility and Trust Inspiring Confidence in Others Handling Challenging Situations Dealing with Difficult People Managing Conflict and Disagreements The Art of Storytelling Engaging Your Audience Through Stories Personal Anecdotes and Their Impact on First Impressions Emotional Intelligence and First Impressions Recognizing and Managing Your Emotions Responding to the Emotions of Others The Science of Charisma Understanding Charisma and Its Role in First Impressions Developing Your Personal Charisma The Power of a Genuine Smile How Smiling Affects Your First Impression Mastering a Warm and Authentic Smile First Impressions in Different Contexts Adapting to Various Social and Professional Situations Tailoring Your Approach for Different Audiences Self-Reflection and Growth Evaluating Your First Impression Skills Setting Goals for Improvement and Growth The Importance of Gratitude Showing Appreciation and Gratitude How Gratitude Enhances Your First Impression The Role of Confidence in First Impressions Projecting Confidence Without Arrogance Building Confidence Through Preparation and Practice Building Trust Through Consistency The Importance of Consistency in First Impressions Demonstrating Reliability and Trustworthiness The Art of Compliments Giving Genuine and Meaningful Compliments The Impact of Compliments on First Impressions The Power of Vulnerability Embracing Vulnerability for Authentic Connections Sharing Personal Experiences and Lessons Learned

How to Make People Like You in 90 Seconds or Less

Author : Nicholas Boothman
Publisher : Workman Publishing Company
ISBN 13 : 0761148426
Total Pages : 222 pages
Book Rating : 4.7/5 (611 download)

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Book Synopsis How to Make People Like You in 90 Seconds or Less by : Nicholas Boothman

Download or read book How to Make People Like You in 90 Seconds or Less written by Nicholas Boothman and published by Workman Publishing Company. This book was released on 2008-07-02 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make instant, meaningful connections. For interviewing, selling, managing, pitching an idea, applying to college—or looking for a soulmate—the secret of success is based on connecting with other people. And you can do it in 90 seconds or less through Nicholas Boothman’s program of establishing face-to-face communication. A master of Neuro-Linguistic Programming (NLP), Boothman teaches us the concept of synchrony—how to synchronize our attitudes, body language, and voice tone in a way that instantly and imperceptibly makes us irresistibly likable to another person. He explains the different between open and closed body language. The power of communicating with what he calls a Really Useful Attitude. How to be an active listener. And how to identify and read the three most important sensory preferences. Step by step, it shows how to make the very best of any relationship’s most critical moment—those first 90 seconds.

How to Write a Novel

Author : Nathan Bransford
Publisher : Nathan Bransford
ISBN 13 : 173414940X
Total Pages : 183 pages
Book Rating : 4.7/5 (341 download)

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Book Synopsis How to Write a Novel by : Nathan Bransford

Download or read book How to Write a Novel written by Nathan Bransford and published by Nathan Bransford. This book was released on 2019-10-15 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Author and former literary agent Nathan Bransford shares his secrets for creating killer plots, fleshing out your first ideas, crafting compelling characters, and staying sane in the process. Read the guide that New York Times bestselling author Ransom Riggs called "The best how-to-write-a-novel book I've read."

First Impressions

Author : Nora Roberts
Publisher : St. Martin's Paperbacks
ISBN 13 : 1250775833
Total Pages : 189 pages
Book Rating : 4.2/5 (57 download)

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Book Synopsis First Impressions by : Nora Roberts

Download or read book First Impressions written by Nora Roberts and published by St. Martin's Paperbacks. This book was released on 2020-12-08 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overwhelmed by the neighborly attentions of the cheerful and vivacious “girl next door,” a man burned by love finds his passions reigniting in #1 New York Times bestselling author Nora Roberts’s First Impressions. Entrepreneur Vance Banning took a residence in rural Maryland to escape business pressures—and relationships with women pursuing his bank account. To the community, he’s a moody, out-of-work carpenter with a chip on his shoulder. To next door neighbor Shane Abbott, he’s just a man who needs a little kindness in his life. Vance’s suspicions of the stunning beauty’s intense interest in him start to fade when he realizes Shane’s compassion is honest and joyful—giving his heart permission to experience true love.

Amaze Every Customer Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
ISBN 13 : 1626340102
Total Pages : 249 pages
Book Rating : 4.6/5 (263 download)

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Book Synopsis Amaze Every Customer Every Time by : Shep Hyken

Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

First Impressions

Author : Sarah Price
Publisher : Charisma Media
ISBN 13 : 1621366081
Total Pages : 305 pages
Book Rating : 4.6/5 (213 download)

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Book Synopsis First Impressions by : Sarah Price

Download or read book First Impressions written by Sarah Price and published by Charisma Media. This book was released on 2014-05-06 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Set in Lancaster County, Pennsylvania, book one of The Amish Classics series is a retelling of Pride and Prejudice, covering the same issues of manners, upbringing, morality, education, and marriage within the Amish community.