How requirements development could support design of effective and resource-efficient offerings

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Author :
Publisher : Linköping University Electronic Press
ISBN 13 : 9176854329
Total Pages : 77 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis How requirements development could support design of effective and resource-efficient offerings by : Sara Nilsson

Download or read book How requirements development could support design of effective and resource-efficient offerings written by Sara Nilsson and published by Linköping University Electronic Press. This book was released on 2017-11-15 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: What a company offers its customers has to fulfil several different needs, desires, constraints, which can originate from multiple different sources that affect the offering throughout its life cycle. All these criteria have to come together and be translated into statements that can support the designer’s understanding of the offering’s purpose. This translation is done through a requirements development process to provide a controlled process to define statements that describe what the offering is supposed to fulfil. This research provides insights on key challenges and success factors in requirements development to support the design of effective and resource-efficient offerings. Namely, it identifies crucial sources and aspects to be considered, and a requirements development process demonstrating how to overcome identified challenges. By getting the requirements right from the beginning, sub-optimisation and unnecessary time and risks can be avoided. The consideration of accurate sources and aspects is considered to be one of the most important factors for the successful design of offerings. It is also in the earliest phases of design, that is to say requirements development, where one has the greatest possibility to affect the environmental impact of the offering. What is missing, however, is sufficient and appropriate support in industry on how to do so. The gap between the three areas of effectiveness and resource efficiency, design of integrated offerings, and requirements development has been investigated. Results are based on findings in the literature and in industry, identified primarily by qualitative studies. In the research, 15 different companies have been included through a number of interviews and discussions. Key sources and aspects to consider in the requirements development process are identified along with challenges, and success factors that can be utilised to overcome the identified challenges. This research’s final results include an adapted requirements development process that considers the earlier-mentioned sources and aspect, challenges, and success factors. Such a requirements development process should support the design of effective and resource-efficient offerings.

Support for the conceptual design stage of effective and resource-efficient offerings

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Author :
Publisher : Linköping University Electronic Press
ISBN 13 : 9179297773
Total Pages : 57 pages
Book Rating : 4.1/5 (792 download)

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Book Synopsis Support for the conceptual design stage of effective and resource-efficient offerings by : Sergio Brambila

Download or read book Support for the conceptual design stage of effective and resource-efficient offerings written by Sergio Brambila and published by Linköping University Electronic Press. This book was released on 2020-10-20 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human activities in the form of production and consumption have increased to an all-time high. In many cases, this increase has resulted in environmental problems such as waste and pollution that, in turn, affect our health and way of living. Societies have proposed different measures to address such environmental problems. These range from different waste treatment technologies to alternative business models, policy measures, and lifecycle thinking in the design of products, to mention but a few. In this research, the focus is on supporting early design activities of what is often called the conceptual design stage with the objective to provide effective and resource-efficient offerings. The early design activities considered here are planning, analysis, and evaluation. Design researchers have largely supported these three activities with a variety of methods and tools. However, previous research has shown that design support coming from academia has had a low uptake in industry. In this regard, the aim of this research is to propose not only useful but also usable support for design practitioners during the conceptual design stage. This research is carried out in the manufacturing sector in Sweden, where selected companies expressed an interest in collaborating with academia to address more thoroughly effective and resource-efficient offerings. To better match company needs and research from academia, this research took a pragmatic and cross-disciplinary approach. This research approach, along with literature reviews, semi-structured interviews, workshops, and questionnaires, shows different ways in which support can be made more useful and usable. The main gap addressed here is that the knowledge and the related skills of the user of the support have not been sufficiently explored. The results include requirements of the user of the support, proposed methods and tools derived from the requirements identified, and, most importantly, the knowledge and skills needed by the user of the support. The main message of this research is that support could be expanded from methods and tools to include knowledge and skills needed by design practitioners, the users of support. The flow of support from academia to industry could also be reinforced in a two-way flow through a pragmatic and cross-disciplinary approach to first and foremost address design practitioners’ needs. Mänskliga aktiviteter i form av produktion och konsumtion har aldrig varit högre. Denna ökning över tid har i många fall lett till miljöproblem som avfall och föroreningar, vilka i sin tur påverkar vår hälsa och levnadssätt. För att möta dessa miljöproblem har olika åtgärder föreslagits, som tekniker för avfallshantering, alternativa affärsmodeller, policy och livscykeldesign, för att nämna några. Fokus i forskningen som presenteras i denna avhandling är på tidiga designaktiviteter, vilka ofta kallas det konceptuella designstadiet och som syftar till att ta fram resurseffektiva erbjudanden. Detta steg behandlas här genom att närmare undersöka designaktiviteterna planering, analys och utvärdering. Designforskare har till stor del stöttat dessa tre aktiviteter med en mängd olika metoder och verktyg. Emellertid visar tidigare forskning att designstöd från akademin har ett lågt upptag i industrin. Syftet med denna forskning är därför att föreslå ett användbart stöd som också är användarvänlig för utövare under det konceptuella designstadiet. För att uppnå detta genomförs forskningen inom tillverkningssektorn i Sverige där deltagande företag uttryckt ett intresse av att samarbeta med akademin avseende resurseffektiva erbjudanden. För att bättre matcha företagens behov med forskning från akademin antas en pragmatisk och tvärvetenskaplig strategi. Denna strategi, tillsammans med litteraturöversikter, semistrukturerade intervjuer, workshops och enkäter visar hur stödet i det konceptuella designstadiet kan bli mer användbart och användarvänlig. Den huvudsakliga forskningsluckan som tas upp här är att kunskap och relaterade färdigheter hos användaren av stödet inte har undersökts tillräckligt. Resultatet ger en beskrivning av kraven på de stöd som användaren behöver, föreslag på metoder och verktyg som baseras på de identifierade kraven och, viktigast av allt, den kunskap och de färdigheter som användaren av stödet behöver ha. Huvudbudskapet är att stöd kan utvidgas från att omfatta metoder och verktyg till att även inkludera behovet av kunskap och färdigheter hos designutövare, det vill säga användarna av supporten. Stödet från den akademiska världen till industrin kan också förstärkas genom att bli ett tvåvägsflöde som med en pragmatisk och tvärvetenskaplig strategi först och främst adresserar användarens behov.

Inclusion of sustainability aspects in product development at manufacturing companies

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Publisher : Linköping University Electronic Press
ISBN 13 : 9176851524
Total Pages : 108 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis Inclusion of sustainability aspects in product development at manufacturing companies by : Fredrik Paulson

Download or read book Inclusion of sustainability aspects in product development at manufacturing companies written by Fredrik Paulson and published by Linköping University Electronic Press. This book was released on 2018-12-19 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Due to current consumption and production patterns of products, pressure on already constrained natural resources, an increasing global population, increasing concentrations of greenhouse gases in the atmosphere and reduced access to clean water globally, studying manufacturing companies’ inclusion of sustainability aspects in their product development becomes important. The aim of this thesis is to expand current knowledge on the inclusion of sustainability aspects in product development at manufacturing companies. More specifically, the expansion of current knowledge covers how manufacturing companies include sustainability aspects in product development, the challenges manufacturing companies may face when including sustainability aspects in product development, and the reasons for these challenges. To fulfil this aim, a literature study and a multiple case study were conducted at two international, listed, manufacturing companies in Sweden. Empirical data was collected using semi-structured interviews with two employees at each company and by analyzing the companies’ latest sustainability report. Empirical results include two context-dependent descriptions of how manufacturing companies include sustainability aspects in product development, 21 challenges the companies face, and 14 reasons for those challenges. Conclusions include: (1) the role of conventional methods when including sustainability aspects in product development has been largely ignored in prior research; (2) a company’s product owner influences the inclusion of sustainability aspects in product development, and in product requirements in particular; (3) the following three challenges are proposed incorporated in a comprehensive framework of challenges that has been developed in prior research: Making suppliers fulfil the sustainability requirements that are placed on them. Transforming sustainability aspects, or general goals, into measurable requirements that contribute to reduced environmental impact from products while at the same time contributing to competitive profit.Identifying how to reach economic goals more efficiently with a more sustainable initiative or solution than other initiatives.

Early stages of designing resource-efficient offerings

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Publisher : Linköping University Electronic Press
ISBN 13 : 9176853535
Total Pages : 55 pages
Book Rating : 4.1/5 (768 download)

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Book Synopsis Early stages of designing resource-efficient offerings by : Sergio Brambila-Macias

Download or read book Early stages of designing resource-efficient offerings written by Sergio Brambila-Macias and published by Linköping University Electronic Press. This book was released on 2018-01-17 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing use of natural resources and the pollution it causes calls for new ways of addressing customer needs. Additionally, a more uncertain and complex world also presents new challenges. In this thesis, these new challenges are tackled through inter and transdisciplinary research, which require more interaction across disciplines to tackle complex phenomena. The manner in which companies address customer needs starts from the designing (a multiplestakeholder perspective) of offerings where companies rely on different types of support (guidelines, standards, methods and tools). In this thesis, these offerings, include products, services, systems, and solutions. This plays an important role in the use of natural resources and its impact on the environment. In this Licentiate, I present results to show initial cues on how to design resource-efficient offerings, and more specifically their analysis and evaluation in the early stages of the design process. This type of offerings is suggested to be crucial for the circular economy, which can be understood as a paradigm shift towards sustainability. In this paradigm shift, designing is carried out by taking into account reuse, remanufacture and recycling of products as strategies by multiple stakeholders and companies. Other strategies include providing services, a function or a solution through dematerialization and transmaterialization. The methods used in this research are narrative and systematic literature reviews, thematic analysis and a case study. The results show a lack of interdisciplinary research in the academic literature in subjects relevant to the design of resource-efficient offerings. The results also show a need to clarify what transdisciplinary research entails. Moreover, current practice shows that support used by companies needs to consider several factors for it to be useful, for example, the vision of the company, participation of potential users of the support and everyday operations, among other characteristics. Finally, more practical support coming from academia is necessary to improve its use in industry.

Education Criteria for Performance Excellence (2009-10)

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Publisher : DIANE Publishing
ISBN 13 : 1437921841
Total Pages : 92 pages
Book Rating : 4.4/5 (379 download)

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Book Synopsis Education Criteria for Performance Excellence (2009-10) by : Harry S. Hertz

Download or read book Education Criteria for Performance Excellence (2009-10) written by Harry S. Hertz and published by DIANE Publishing. This book was released on 2010-03 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will help org. respond to the diverse needs of students, the need for enhanced curriculum and educ. delivery methods, changing regulatory require., demanding accreditation require., and the growing role of the Internet. Whether your org. is small or large, is involved in K-12 or higher educ., or has one facility or multiple sites, these Criteria provide a valuable framework that can help you plan in an uncertain environment. Use the Criteria to assess performance on a range of key indicators: student learning, student and stakeholder satisfaction, educ. design and delivery, financial, faculty and staff development and well-being, and operations. Can help you align resources; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.

Cloud Computing for Teaching and Learning: Strategies for Design and Implementation

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Publisher : IGI Global
ISBN 13 : 1466609583
Total Pages : 357 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Cloud Computing for Teaching and Learning: Strategies for Design and Implementation by : Chao, Lee

Download or read book Cloud Computing for Teaching and Learning: Strategies for Design and Implementation written by Chao, Lee and published by IGI Global. This book was released on 2012-04-30 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: With its cost efficiency, enabling of collaboration and sharing of resources, and its ability to improve access, cloud computing is likely to play a big role in the classrooms of tomorrow. Cloud Computing for Teaching and Learning: Strategies for Design and Implementation provides the latest information about cloud development and cloud applications in teaching and learning. The book alsos include empirical research findings in these areas for professionals and researchers working in the field of e-learning who want to implement teaching and learning with cloud computing, as well as provide insights and support to executives concerned with cloud development and cloud applications in e-learning communities and environments.

A Health Sector Strategy for the Europe and Central Asia Region

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Publisher : World Bank Publications
ISBN 13 : 9780821344811
Total Pages : 98 pages
Book Rating : 4.3/5 (448 download)

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Book Synopsis A Health Sector Strategy for the Europe and Central Asia Region by : Verdon S. Staines

Download or read book A Health Sector Strategy for the Europe and Central Asia Region written by Verdon S. Staines and published by World Bank Publications. This book was released on 1999-01-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: The health systems inherited by transition countries of Europe and Central Asia (ECA) are changing in response to fundamental and unprecedented challenges. Although the desired shape of future health systems in many ECA countries is discernible, the process for getting there must be invented along the way. 'A Health Sector Strategy for the Europe and Central Asia Region' reviews substantive issues facing health policymakers in ECA. It summarizes the World Bank's experience so far in this arena and the lessons it suggests. Furthermore, it outlines both an external strategy by which the Bank's ECA health staff could assist countries to restructure their health systems and an internal strategy by which the staff could organize their own activities to achieve this result. The publication offers those outside the Bank a basis for professional dialogue to foster constructive change in the Bank's approaches.

Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM

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Publisher : Springer Nature
ISBN 13 : 3030436160
Total Pages : 548 pages
Book Rating : 4.0/5 (34 download)

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Book Synopsis Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM by : Zoran Anisic

Download or read book Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM written by Zoran Anisic and published by Springer Nature. This book was released on 2020-03-20 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the conference proceedings of the 25th edition of the International Joint Conference on Industrial Engineering and Operations Management. The conference is organized by 6 institutions (from different countries and continents) that gather a large number of members in the field of operational management, industrial engineering and engineering management. This edition of the conference had the title: THE NEXT GENERATION OF PRODUCTION AND SERVICE SYSTEMS in order to emphasis unpredictable and very changeable future. This conference is aimed to enhance connection between academia and industry and to gather researchers and practitioners specializing in operation management, industrial engineering, engineering management and other related disciplines from around the world.

Open Source Technology: Concepts, Methodologies, Tools, and Applications

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Publisher : IGI Global
ISBN 13 : 1466672315
Total Pages : 2100 pages
Book Rating : 4.4/5 (666 download)

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Book Synopsis Open Source Technology: Concepts, Methodologies, Tools, and Applications by : Management Association, Information Resources

Download or read book Open Source Technology: Concepts, Methodologies, Tools, and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2014-11-30 with total page 2100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The pervasiveness of and universal access to modern Information and Communication Technologies has enabled a popular new paradigm in the dissemination of information, art, and ideas. Now, instead of relying on a finite number of content providers to control the flow of information, users can generate and disseminate their own content for a wider audience. Open Source Technology: Concepts, Methodologies, Tools, and Applications investigates examples and methodologies in user-generated and freely-accessible content available through electronic and online media. With applications in education, government, entertainment, and more, the technologies explored in these volumes will provide a comprehensive reference for web designers, software developers, and practitioners in a wide variety of fields and disciplines.

5G, Artificial Intelligence, and Next Generation Internet of Things: Digital Innovation for Green and Sustainable Economies

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Publisher : IGI Global
ISBN 13 : 1668486369
Total Pages : 275 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis 5G, Artificial Intelligence, and Next Generation Internet of Things: Digital Innovation for Green and Sustainable Economies by : Ordóñez de Pablos, Patricia

Download or read book 5G, Artificial Intelligence, and Next Generation Internet of Things: Digital Innovation for Green and Sustainable Economies written by Ordóñez de Pablos, Patricia and published by IGI Global. This book was released on 2023-08-04 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key and enabling digital tools and solutions can boost the digital transformation of economies and societies and support achieving the Sustainable Development Goals (SDGs) by 2030. The outcomes of digital innovation must be in line with responsible research and innovation. How can advanced information technologies, including artificial intelligence, blockchain, edge computing, the next generation of the internet of things (NGIoT), IoT, machine learning, and robotics, create digital tools and solutions to build more resilient, climate-neutral, and green economies and societies? 5G, Artificial Intelligence, and Next Generation Internet of Things: Digital Innovation for Green and Sustainable Economies offers innovative conceptual frameworks and theories, case studies, and empirical studies to understand digital innovation and how digital and industrial technologies can accelerate the digital and green transition with multidisciplinary and trans-disciplinary approaches. The book studies how digital tools and solutions can impact the achievement of the Sustainable Development Goals (SDGs) worldwide, focusing on the Asian region. Featuring research on topics such as 5G, artificial intelligence, blockchain, circular economy, green economy, climate-neutral economy, human-centered approach, robotics, geographical focus, and methodologies, this book is ideally designed for academics, researchers, industry players, policymakers, students, academics, experts on IT, CEOs, policymakers, and other relevant stakeholders worldwide.

The Triumvirate Approach to Systems Engineering, Technology Management and Engineering Management

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Publisher : CRC Press
ISBN 13 : 100054110X
Total Pages : 348 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis The Triumvirate Approach to Systems Engineering, Technology Management and Engineering Management by : Thomas J. Day

Download or read book The Triumvirate Approach to Systems Engineering, Technology Management and Engineering Management written by Thomas J. Day and published by CRC Press. This book was released on 2022-01-31 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text is meant for introductory and midlevel program and project managers, Systems Engineering (SE), Technology Management (TM) and Engineering Management (EM) professionals. This includes support personnel who underpin and resource programs and projects. Anyone who wishes to understand what SE, TM and EM are, how they work together, what their differences are, when they should be used and what benefits should be expected, will find this text an invaluable resource. It will also help students to understand the career paths in innovation and entrepreneurship to choose from. There is considerable confusion today on when and where to use each discipline, and how they should be applied to individual circumstances. This text provides practitioners with the guidelines necessary to know when to use a specific discipline, how to use them and what results to expect. The text clearly shows how the disciplines retain focus of goals and targets, using cost, scope, schedule and risk to their advantage, while complying with and informing investors, oversight and those related personnel who eventually govern corporate or government decisions. It is more of an entry and midlevel general overview instructing the reader how to use the disciplines and when to use them. To use them all properly, more in-depth study is always necessary. However, the reader will know when to start, where to go and what disciplines to employ depending on the product, service, market, infrastructure, system or service under consideration. To date, none of this is available in existing literature. All texts on the subject stretch to try and cover all things, which is simply not possible, even with the definitions assigned by the three disciplines.

The Cloud Computing Journey

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Publisher : Packt Publishing Ltd
ISBN 13 : 1805121928
Total Pages : 440 pages
Book Rating : 4.8/5 (51 download)

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Book Synopsis The Cloud Computing Journey by : Divit Gupta

Download or read book The Cloud Computing Journey written by Divit Gupta and published by Packt Publishing Ltd. This book was released on 2024-01-05 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Elevate your expertise and gain holistic insights into cloud technology with a focus on smoothly transitioning from on-premises to the cloud Key Features Analyze cloud architecture in depth, including different layers, components, and design principles Explore various types of cloud services from AWS, Microsoft Azure, Google Cloud, Oracle Cloud Infrastructure, and more Implement best practices and understand the use of various cloud deployment tools Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionAs the need for digital transformation and remote work surges, so does the demand for cloud computing. However, the complexity of cloud architecture and the abundance of vendors and tools can be overwhelming for businesses. This book addresses the need for skilled professionals capable of designing, building, and managing scalable and resilient cloud systems to navigate the complex landscape of cloud computing through practical tips and strategies. This comprehensive cloud computing guide offers the expertise and best practices for evaluating different cloud vendors and tools. The first part will help you gain a thorough understanding of cloud computing basics before delving deeper into cloud architecture, its design, and implementation. Armed with this expert insight, you'll be able to avoid costly mistakes, ensure that your cloud systems are secure and compliant, and build cloud systems that can adapt and grow with the business. By the end of this book, you’ll be proficient in leveraging different vendors and tools to build robust and secure cloud systems to achieve specific goals and meet business requirements.What you will learn Get to grips with the core concepts of cloud architecture and cost optimization Understand the different cloud deployment and service models Explore various cloud-related tools and technologies Discover cloud migration strategies and best practices Find out who the major cloud vendors are and what they offer Analyze the impact and future of cloud technology Who this book is for The book is for anyone interested in understanding cloud technology, including business leaders and IT professionals seeking insights into the benefits, challenges, and best practices of cloud computing. Those who are just starting to explore cloud technology, as well as those who are already using cloud technology and want to deepen their understanding to optimize usage, will find this resource especially useful.

The Palgrave Handbook of Service Management

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Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.0/5 (39 download)

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Book Synopsis The Palgrave Handbook of Service Management by : Bo Edvardsson

Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Management Concepts And Organisational Behaviour

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Publisher : Thakur Publication Private Limited
ISBN 13 : 9354800904
Total Pages : 271 pages
Book Rating : 4.3/5 (548 download)

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Book Synopsis Management Concepts And Organisational Behaviour by : Dr. M. Indhumathi

Download or read book Management Concepts And Organisational Behaviour written by Dr. M. Indhumathi and published by Thakur Publication Private Limited. This book was released on 2021-03-12 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: Buy E-Book of Management Concepts And Organisational Behaviour Book For MBA 1st Semester of Anna University, Chennai

Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm

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Publisher : IGI Global
ISBN 13 : 1668474964
Total Pages : 335 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm by : Kankaew, Kannapat

Download or read book Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm written by Kankaew, Kannapat and published by IGI Global. This book was released on 2023-03-13 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human resources are critical within organizations, particularly in the modern world where technology can be acquired to produce the same quality of products. Today, in the context of the digitalized economy, hospitality organizations must ensure their human resources are evolving with the times to remain competitive. Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm discusses strategic human resource management in the hospitality industry and sheds light on every aspect of human resource management in the hospitality industry globally, such as from selection, recruitment, training and development, performance management, compensation and benefit, and employee retention. Covering key topics such as technology integration, leadership, and tourism, this reference work is ideal for industry professionals, managers, business owners, administrators, policymakers, researchers, academicians, scholars, instructors, and students.

Service Operations Management

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Publisher : Bloomsbury Publishing
ISBN 13 : 1137609230
Total Pages : 318 pages
Book Rating : 4.1/5 (376 download)

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Book Synopsis Service Operations Management by : John McManus

Download or read book Service Operations Management written by John McManus and published by Bloomsbury Publishing. This book was released on 2019-10-12 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.

Introduction to Service Engineering

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Publisher : John Wiley & Sons
ISBN 13 : 0470382414
Total Pages : 672 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Introduction to Service Engineering by : Waldemar Karwowski

Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.